United Airlines

August 18, 2017 Dear Mr. [redacted]: The Revdex.com has forwarded your correspondence to our attention. I am very sorry for the confusion surrounding the use of tickets purchased via [redacted] Air. I have reviewed our Refunds department response, and it was decided as once tickets expire, there...

is no value and we aren’t able to reissue them. However, I would like to make this right. I have requested an Electronic travel Certificate for each passenger in the amount of the ticket, less the change fee and agency fee. The certificates will arrive via email within a few days. Mr. [redacted], we appreciate your business and look forward to the privilege of serving your future travel needs. Kind Regards, Judy [redacted] Corporate Customer Care Case [redacted]

Complaint: 11559473
I am rejecting this response because: I have tried to rectify this matter with the baggage department.  They never answered the phone or returned my numerous messages to call me back which is why I contacted the Revdex.com.  I think customer service should contact the airport and see how far they get.  
Sincerely,
Chris [redacted]

Dear Mr. [redacted]:I am responding to the correspondence you forwarded to the Revdex.com.  I am sorry to hear your flight was cancelled due to adverse weather conditions on July 22, 2017 and you missed your connecting flight to India.  I also understand your disappointment that you...

ended up purchasing a ticket on your own on Delta and you incurred additional expenses during this stressful time.  I see my colleague emailed you on September 07, 2017 about these specific concerns.  I also confirmed that you and your wife were each issued a $400.00 electronic travel certificate for this unfortunate situation. When there is a flight cancellation we do our best to rebook your flight on United or another carrier in order to get you to your destination as soon as possible.  Unfortunately; I am unable to refund the difference in fare paid for the Delta ticket.  However; as a goodwill gesture I have issued you an additional $500.00 electronic travel certificate that will be emailed to you in a few days.Thank you for being a Premier Platinum member with us and have a nice day. Regards, Susan [redacted]Corporate Customer CareCase: [redacted]

Complaint: 11118221
I am rejecting this response because: I would like to have a complaint registered that their plans are misleading and extremely confusing. The customer service people are not helpful at all and act like it is a bother to talk.
Sincerely,
Gloria [redacted]

Dear Mr. [redacted]: The Revdex.com has shared your information with United Airlines Customer Care Department, and while I appreciate your request to obtain upgrades for your and your mother’s upcoming trip to India, please understand that the Customer Care Department does not have the...

ability to request an upgrade or modify a passenger's reservations record for that matter.  If you should need assistance with making any type of change to your reservations in the future, please do not hesitate to call United Reservations. We appreciate your support as a MileagePlus member, and we look forward to welcoming you and your mother onboard United soon. Sincerely, Suzanne [redacted] UNITED AIRLINES Corporate Customer Care United reference [redacted] Tell us why here...

Dear Ms. [redacted]I am responding to your communication filed with the Revdex.com.I'm very sorry for the disruption in your travel plans. Please know we do everything possible to ensure we provide the most accurate flight status information at all times. Unfortunately, situations change...

quickly and many factors affect our scheduled operations. Still, your frustration is certainly understandable and I regret the inconvenience you were caused on this occasion. . Please be advised that if a flight irregularity prevents you from reaching your destination, our agents will help to arrange alternate transportation for you. Sometimes this involves a longer wait than expected, and we can appreciate when customers decide to make their own arrangements. However, we do not reimburse for the additional expense. if you have personal insurance or purchased travel insurance that may cover the out of pocket expenses you incurred, we will gladly work with the insurance company on your claim. Ms [redacted],  we certainly recognize the importance of customer satisfaction in this highly competitive industry and are aware of the impact a negative experience can have. While we are unable to honor your specific request, we will send you a $150 travel certificate as a goodwill gesture. The electronic voucher will be delivered separately via email ([redacted]@gmail.com) within the next 3 business days can be redeemed by the person of your choosing on any United/United Express operated flight. As always, thank you for choosing United Airlines.  Regards,Julie [redacted]Corporate Customer CareCase ID:[redacted]

Dear Ms. [redacted], The Revdex.com has notified United Airlines that you have filed a complaint against us. Your correspondence was forwarded to our corporate office, and I was asked to respond on behalf of United Airlines.   I apologize that the MileagePlus Program was not...

explained to you before you tried to apply all the tickets that you purchased to your account oppose to having each traveler open up a account for their miles to post to their own account. Opening up the Chase Explorer card allows you to receive the points for any ticket that you purchase and each traveler would get credit for traveling. Please accept our apology for the unpleasant experience. Regards, Lisa [redacted] Corporate Customer CareCase#10645046

May 4, 2016Dear Mr. [redacted]:We are sorry to hear of your complaint filed with the Revdex.com pertaining to your February, 2016, travel from Taipei to Phoenix.We regret to learn that you were stuck in traffic which would have caused you to miss your flights.  As you are already aware...

of, a service charge applies for changing the time or date of travel for restricted non-refundable tickets.  Service charges help cover costs associated with processing ticket changes, adjusting passenger manifests, and filling empty seats. Tickets are often reissued for a service charge; however, depending on the available inventory when the ticket is reissued, an additional fare difference may also apply.  Customers must pay the difference in fare if the original fare purchased is no longer available. While we cannot undo the circumstances you encountered, as a gesture of our concern we will be issuing you a $500 USD electronic travel certificate to offset the additional costs that were associated with changing your ticket.  The electronic travel certificate number along with the terms and conditions will be emailed to you under a separate cover.  Please allow up to five business days for receipt.  Mr. [redacted], as a MileagePlus member we truly value your business.  We look forward to the next opportunity to welcome you on board.Sincerely,Judy [redacted]United Airlines Corporate Customer CareRef # [redacted]

Dear Mr. [redacted]:I am responding to your communication filed with the Revdex.comI realize you are requesting a refund of your non-refundable ticket from Denver to Chicago on June 29, 2017.Because the Basic Economy product is new, united.com has several prompts in place that alerts...

customers of the restrictions that are associated with the fare, including no advance seat assignments or full size carry-on's permitted on board. Customers also have to acknowledge that they understand the rules and restrictions of the Basic Economy fare before submitting the passenger information. With that said, while we are unable to fulfill your request specific request, as a one-time exception, we will allow the full value of your ticket to be applied towards a future purchase (please be sure to cancel your reservation before the scheduled departure date). When you're ready to book your new itinerary, call our Reservations department at 1-800-UNITED-1 (###-###-####) and refer to confirmation number:[redacted]. Our authorization has been appended to the reservation. We appreciate your business and look forward to welcoming you on board a future United Airlines flight.  Regards,Julie [redacted]Corporate Customer Care Case ID:[redacted]

Dear Ms. [redacted]:I attempted to contact you via phone today at 11:20 am central standard time and left a voicemail.It certainly wasn't our intent to inconvenience you and I regret you are disappointed with our ticket policy. We always want your experience with United to be as seamless as...

possible. While I'm unable to fulfill the name change you are requesting, I'd like to help offset the cost. I'm sending you an Electronic Travel Certificate for the ticket value minus a $300.00 change fee and $50.00 processing fee that will arrive separately within the next few days. Using that certificate, we hope to see you on board soon, allowing us the opportunity to provide the service you deserve. Once again, I apologize for any frustration.   We thank you for choosing United. We’ll do a better job next time you travel.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Carlos [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I agreed all along to be responsible for the fare difference, I just wanted my fees waived like I was promised.I have made my requested changes and consider this matter closed.  Thanks to all for their assistance.
Sincerely,
Jamie [redacted]

Complaint: [redacted]
I am rejecting this response because: The difference in price of what United representative over the phone stated was approximately $400+. The certificates they gave amount to $200. I would accept if they gave the total $400 difference or allow me to cancel with full refund of one of the passenger ticket for this booking. 
Sincerely,
Haren [redacted]

Dear Mr. [redacted]:I regret that you wife felt at anytime unsafe while onboard [redacted] yesterday January 11, 2018.  Our flight operations and our inflight crew would not ever risk the safety of themselves or any passenger by operating a aircraft in a unsafe manner.  If anyone of our staff or...

the pilot thought that the conditions were unsafe the flight certainly would have been cancelled.  We have no issues in delaying a flight or cancelling a flight if the conditions are not stable enough to travel.Again I do apologize as we certainly want our passengers to know that we take great pride in operating a safe airline.  United Airlines does appreciate your business.Regards,Sheila [redacted]Corporate Customer CareCase [redacted]

Dear Mr. [redacted]:I'm responding to a complaint submitted to the Better Businee Bureau. I'm sorry your seat assignments were different from what you originally booked. I can understand how getting your choice is very important. It wasn't our intention to upset you with the change. I'll make...

sure to pass your feedback along. While we do our best to work with everyone's preferences, we're unable to guarantee seat assignments as our operation continually changes. We're listening to our passengers more than ever and will continue to work hard to be your airline of choice. I hope your next trip goes smoother. Once again, I'm sorry for any confusion with your seats. On behalf of United, we look forward to welcoming you aboard soon. Regards, [redacted]Corporate Customer CareCase: [redacted]

Complaint: [redacted]
I am rejecting this response because: They (United Airlines) is taking the 60% of the price only because I can not travel on time. I continue thinking they are managing the company as a punishing people agency. The money I expended in the thicket purchase is money from working hard saved for a dream. They are overestimating administrative managing. 
Sincerely,
Pedro [redacted]

Complaint: [redacted]
I am rejecting this response because: I no longer have the original form of payment or live at that address
Sincerely,
Stasha [redacted]

December
8, 2015Dear
Mr. [redacted]:We
are sorry to hear of your complaint filed with the Revdex.com regarding
your experience when traveling from Sao Paulo to Chicago.Please
allow us to add our apology to those already extended by our colleagues Ms.
[redacted] and Ms. [redacted] who...

responded to you and Ms. [redacted]’s same
concerns.  Please
understand that our goal is to operate every flight on schedule every day but
unfortunately, there may be times when weather, a mechanical issue or the late
arrival of a crew member, due to missed connection or other unforeseen event,
may cause a flight to be delayed or canceled.  When this occurs, we will do our best to minimize the impact to you as
much as possible.Additionally,
we regret your dissatisfaction with our cus[redacted]er appreciation offer.  We carefully review our guidelines regarding
goodwill compensation annually to make sure that they are properly aligned to
several determining factors.  Our
cus[redacted]er appreciation offer was not intended to place a value on your
experience but rather to make amends for your disappointment with our
service.  In
any event, considering we were unable to re-accommodate you and Ms. [redacted] on
alternate same day flights we have authorized an exception to our compensation policy.  In turn, we will fulfill our cus[redacted]er
appreciation offer but will increase it and issue each of you a $300 USD electronic
travel certificate.  The electronic
travel certificate numbers along with the terms and conditions will be emailed
to your email address under a separate cover.  Please allow up to five business days for receipt.  Once received, please forward Ms. [redacted]'s
certificate information to her.We
appreciate you bringing your concerns to our attention since our cus[redacted]er's
feedback about our products and services is very important in helping us
improve our cus[redacted]er's overall travel experience.  Mr.
[redacted], as a Premier Platinum member and MileagePlus member we sincerely
appreciate you and Ms. [redacted]'s business and continued loyalty.  We will do our best to provide you both a
more positive experience in your future travels. Sincerely,J[redacted]rUnited
Airlines Corporate Cus[redacted]er CareRef
# [redacted]

Complaint: [redacted]
I am rejecting this response because: this seems to be an arbitrary policy that United has that prevents them from offering a reasonable refund for ineffective services. Had there been fewer delays, I would not be so angry. I experienced delays on every single leg of my trip and meal vouchers do not begin to cover the amount of time I spent waiting in each airport and missing connections. I didn't even end up using all the meal vouchers, and I don't have a receipt for hotel costs because I instead had to request that family travel over an hour each way again to get me from the airport, and I stayed with them during my delay. Look at the records of how many times I was delayed and imagine being trapped alone at an airport yourself. 
Sincerely,
Emily [redacted]

Dear Ms. [redacted]: Your correspondence with the Revdex.com has been forwarded to my attention for review.  Please accept my apologies for the poor travel experience you had with us recently.  I was sorry to learn of the flight cancellation to Orlando.  I understand that...

your baggage went to Orlando and it took days for the luggage to be rerouted back to Madison.  Records show that you were authorized to make purchases for incidentals while without your baggage.  I have provided our Central Baggage Resolution Center information below so that you may submit receipts for any purchases.  I see that you were issued a $150.00 electronic travel certificate for your inconveniences.  I hope that you are able to use it and give us an opportunity to regain your trust and confidence.  Ms. [redacted], your business is important to us, so we hope this experience will not discourage you from traveling with us again. We'll do our best to see that your future flights with us match our standards for quality travel experiences. Regards,  [redacted] Corporate Customer Care[redacted] United Baggage Resolution Service Center [redacted]