TTI Floor Care North America

I have called the customer and have advised her to call me drect, so we can resolve her issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not asked for their fax # I need *** from Revdex.com fax # to provide additional pictures - which they did not sendIt is showing a hole in sleeve and torn off from trailer roofThank You!
Regards,
*** ***

Order number *** has been cancelled and the customer has not been chargedIf he wants a refund on order number *** he can ship it back and a full refund will be given

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference,
details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Michael T***

Tell us why here...This is not a customer service issue (vacuums)but I did look into this situation. This young lady showed up to pick up a load in a refrigerated truck that was too small for the load she was picking upThey tried to accomodate her by taking some of the pallets apart and
re-packing them to see if they would fitShe became irate and stated that they damaged her air sleeveI have sent photos over to Nicole that show the way the air sleeve looks and it is not damaged according to our shipping department in North CantonShe stated that they were to give her a check for $that would be the cost of the repairPer further investigation, they looked into the cost to see if it would have been accurate (if the air sleeve had been damaged) and it would have only cost $Our company then contacted *** the broker(once she became irate) who sent her to our facility to get the loadThe broker *** contacted the driver and stated that they did not need her assistance anymore for the loadThe diriver did not leave with the loadThe driver was then advised to leave, and is not allowed back to our facility

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details
of the offer I reviewed appear below
per my prior complaint, I took this unit into a certified shop and they stated that would not fix it as the clog is not under warranty. All of this is this information is within my complaint. Not sure why I would take it back again to a certified repair shop. The companies response does not address the issue at hand
Regards,
*** ***

This customer was sent a letter from the *** *** dated 3-5-advising that her claim was denied. The letter explained why her claim was denied. The claim was originally denied on 9-27-The letter also states that a different vacuum was offered to Ms*** free of charge
after she expressed dissatisfaction

There is nothing else I can advise this customerYes the replacement was a new machine, but the warranty does not start over

I have contacted this custmer and left a voice message advising him to call me direct

I sent the customer an email today with the order number and FedEx tracking numberI did ship the part yesterday per my voice message to him

Customer will receive a replacementWe have sent instructions as to what needs to be done

I'm so sorry to hear thatI do apologize for any inconvenience this has caused

We have issued a credit in the amount of $to the credit card used to place the order

Revdex.com:
*** *** Jun (days ago)to me Hi ***,Thank you for your replyWe have been contacted by the Canadian representative of TTI Floor Care North AmericaThey sent a replacement canister that contains the motorWe are satisfied with the way they addressed the warranty issue and would like to close the claimWe wanted to thank you for your help and assistanceWe are grateful that a company such as Revdex.com exists.Thank you.Regards,*** ***

He did mention that he would contact the Revdex.comI spoke to this customer last night and advised him what I would doI advised I would send a label to have the vacuum come in for inspection, due to him not wanting to take to a service centerI advised a service center, because after doing trouble
shooting with us, he was still having problems with his vacuumI advised once we do trouble shooting and can not get the vacuum working, we send you to a service center for them to check and see if it is any type of manufacturing defectHe stated to me that it has no defectsHe stated the dirt cup was not working, low to no suction and the cord rewind was brokeIf the cord rewind is broke, it would have to be seen by a service center, that is not something that can be repaired via phoneHe was offered to take the vacuum to a service center, if they determined it was a defect I would replace it, he refusedI advised I will send out a label and have the vacuum sent into us for inspectionIf it is clogged due to the power he used, and the filters are clogged we will clean it out replace the filters and return it once it is working againI advised him several times that we do not advised using any type of power in the vacuum because it will clog it up and cause the low to no suctionHe stated he used it in a previous product and had no problemI advised we do not sell any type of carpet fresh for our products and we advise using only genuine Hoover parts/products in the vacuums we sellHe stated this all happened on the very first useI advised if he was dissatisfied with the and was still within the return time of the store, he could return itHe stated the store had nothing to do with this issueHe refused that suggestion alsoIf the product is not defective and he is not satisfied with the quality and wants an upgrade, he has the option to return and get a different model at the point of purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. A copy of receipt sent to Juanita via email attachment @ 4:PM CT today, 4/15/
Regards,
*** ***

In order to get a replacement, the customer has to ship the defective product to the address provided in the email sent to him on 2-28-2018. SubjectEmail: Additional Instructions to Receive Your Replacement [ ref:_00DA0Yf5Q._5001M19jGsr:ref ]Name*** **Assigned To*** ***Last Modified
Date/Time3/28/2:PMCommentsAdditional To: ***CC: BCC: ***Attachment: Subject: Additional Instructions to Receive Your Replacement [ ref:_*** ]Body:Thank you for reaching out to us regarding your productIn order to replace your product, we will need your defective unit returned to usOnce the product has been returned, we will then send a comparable no charge replacement product directly out to youPlease send your unit to: TTI Floor CareATTN Returns - R/A: *** *** **
*** ** *** Once it is on its way, please reply back to this email with your tracking number and we will process the order for your replacementBe sure to request a tracking number from the carrier that you choose to have send the product back and you will need to cover the cost to have it sent to usWe will then cover the cost to send the replacement product to youEven though you will be receiving a replacement product, be sure to continue saving a copy of your original receiptYour warranty will not start over on the new product and a receipt could be needed for warranty work in the futureThank you, This is listed in the manual and all of our customers have to ship in there defective products for a replacement. HOW TO MAKE A WARRANTY CLAIMIf this product is not as warranted, take or send the product to a *** *** Authorized WarrantyService Dealer along with proof of purchaseFor an automated referral to authorized serviceoutlets in the U.S.A., phone: *** OR visit *** *** online at ***For additional assistance or information concerning this Warranty or the availability of warrantyservice outlets, phone the *** *** *** *** ***, Phone ***,Mon-Fri 8am-7pm EST.WHAT THIS WARRANTY DOES NOT COVER

I have contacted the customer and advised we can't replace his machine again. The customer does not understand that the warranty does not start over when a replacement is sent out. I left the information via voice message.

This customer has not contacted us regarding any issues with his Hoover steam cleaner. I have sent him and email, to contact me direct for assistance in this matter.

We sent two belts to this customer overnight, per tracking number [redacted] they were delivered 3/22/2017.