TTI Floor Care North America

I have placed an order for a replacement vacuumThe customer will receive a email of the order that was placed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

This customer sent two emails on 3/6/and was advised in a reply on both emails, that her vacuum information was needed for them to assist herShe did list her model number on the complaint but not her mfg codeI will call the customer today to further assist her

I spoke to this customer yesterday and advised him that the other products were cancelled due to two promo codes being usedCustomer was already aware of that (as he stated in this complaint) He ordered FH(which were cancelled) He also ordered BH52100PC which were both delivered on November 16, per the two FedEx tracking numbers I provided to him last night ( [redacted] )Each model was $total $79.98, shipping was $for Hawaii which could not be changedThe total order was $He contacted us for the first time in April via email and phoneWe show no other records of him contacting us using his name, email address or the other phone number he provided to me last nightI asked him why he waited months to contact us regarding this? Once the product shipped and closed, the amount showed up on his statementHe now states he only received one BH52100PC, again I asked why are you just calling about the orderHe knew he ordered items and did not receive items in November, but waited until now to contact us regarding the other itemsUnfortunately, we can not give him any type of refund at this time

the customer called us today and wanted a replacement hand vacuum The customer originally called us 8-25-with short run timeThe customer was given hour reset instructionsThe customer did not call back until 10-22-with the needed informationWe requested a picture of the cord, which he sentWe then placed an order 10-22-and replaced his hand vacuumThe customer had a one year warranty from date of purchase which he stated in his complaint to be 12-16-When his vacuum was replaced the warranty did not start over and he had at that time more months left on the original warrantyWhen he called today he was given that information and also offered %off a new product, not a couponThe customer stated ok and disconnected the call We can not issue a refund at this time

I have contacted this customer via email and advised, I am checking on the needed filterI also advised the customer will hear directly from me once I get the needed information

I have contacted this customer and left her a detailed voice message to call me direct

Hello:Please be advised that we spoke with the customer [redacted] regarding requesting a copy of receiptIt is stated in our manual that a copy of receipt is required to validate warrantyI have added that quote in parenthesis for your review(Refer to your vacuum cleaner carton for the length of warranty and save your original sales receipt to validate start of warranty period)A copy of the customer's receipt has since been verified and attached to the caseWe will be making an exception and providing another option to the consumer so she will not have to incur the cost of shipping back the unitThe customer has been advised on the next step so we can proceed with replacing the unit under the warrantyAlso, we do apologize for the hold time the customer experienced as we are experiencing high call volumes at times

The customer placed a website orderI have called the customer and advised our website did show that our shipping department was closedCustomer states she did not see it on her pageThe customer was advised I will refund her shipping charge

Our company has gone ahead and reactivated the account in question with the one outstanding request for the [redacted] s ( [redacted] )

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

I can't help/assist the customer if she refuses to call meI did leave a detailed voice message on the number provided, asking her to contact me direct

I have called this customer and advised him to call me direct, so I can take care of his issue

From: [redacted] < [redacted] >Date: Tue, Oct 13, at 3:PMSubject: FW: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint # [redacted] To: [redacted] I left the customer a detailed voice message to call me direct, to resolve her issue

I spoke to the customer and advised her that the tank will be here by 5-29-not July per previous callI also advised her that I would add some cleaning solution to her orderCustomer was advised I do apologize for any inconvenience this has caused

This customer has been advised to call me direct via voice mail

I am not sure why the customer made another complaintI send the customer an email and advised a replacement would be sent, email sent to customer 10/12/The order is being shipped via Intl Economy tracking number is [redacted] The customer lives in Puerto Rico and it does take time to get there

I just spoke to the customerHe was offered an upgrade and refused itHe just wants a refundI advised he can get a refund, if he sends me a copy of the original sales receipt showing the amount of $paidI advised him that I would send him an email with my direct information and my mailing address if he was not able to send via email

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I see no answer to replacement of said vacuum or what to do with new damaged oneThis is an inconvenience that should include a replacement due to the very short period of time this product lastedThis product should have never been sold if quality was in questionI only brought the vacuum because of Dirt Devil being directly connected to the salePlease consider my additional requestThe faulty vacuum can be returned if postage paid by Dirt DevilThank You Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution should be satisfactory to me after more details are provided in how the refund will proceedHowever I do not agree that Hoover keeps using the excuse that because they sent me a package to my APO address that days latter and counting is something normal, and that they are doing me a favor and keep trying to make excuses not to send me the package with a tracking number so that I can confirm that they actually send it this timeI have replied to [redacted] at Hoover with the message bellow.How will I receive the refund? (check, wire transfer)? if a check is sent will you be mailing it to my APO address with a tracking number? also what would you like me to do with the vacuum?Complete receipt was also attached to the email sent to Hoover Regards, [redacted]