TruConnect Communications

I too was scammed! I was hired and did a whole bunch of orders working with them. I have experience in this field. So I was off like a rocket when they told me how much I would make. Little did I know I was working 18 hours a day 7 days a week for nothing... my check that was supposed to be in the amount of around 3 thousand dollars never came. The next day after the pay cycle they conveniently fired me? And then told me I will not be getting paid ! Like this is seriously crazy this cannot he legal! Well at least there will be a civil class action suit against these guys so if anyone has been scammed and has proof please email ecomgateway @outlook .com

I too was scammed! I was hired and did a whole bunch of orders working with them. I have experience in this field. So I was off like a rocket when they told me how much I would make. Little did I know I was working 18 hours a day 7 days a week for nothing... my check that was supposed to be in the amount of around 3 thousand dollars never came. The next day after the pay cycle they conveniently fired me? And then told me I will not be getting paid ! Like this is seriously crazy this cannot he legal! Well at least there will be a civil class action suit against these guys so if anyone has been scammed and has proof please email ecomgateway @outlook .com

Was told I would receive SIM card within 5 days. Still don't have it, and without working phone service.
Had a terrible time trying to get signed up for service. They wouldn't let me do it over the phone. My mailing address, which is the same on my qualifying cards, Medicaid and food stamps, is *** XXXXX. They wouldn't accept that. So they were told to send it to *** XXXXX. Never showed up there either. They have a contract to provide this service. Apparently don't appreciate it. I'm contacting Congress and Senate to let them know that consumer's are NOT getting what they're being paid for.

Was told I would receive SIM card within 5 days. Still don't have it, and without working phone service.
Had a terrible time trying to get signed up for service. They wouldn't let me do it over the phone. My mailing address, which is the same on my qualifying cards, Medicaid and food stamps, is *** XXXXX. They wouldn't accept that. So they were told to send it to *** XXXXX. Never showed up there either. They have a contract to provide this service. Apparently don't appreciate it. I'm contacting Congress and Senate to let them know that consumer's are NOT getting what they're being paid for.

Normally I purchase data 1 time per month with unused data lost at end of month. Company charged credit card 5 times in one month!
I usually purchase data *** for 5 GB once in a month, and I lose data each month since they dropped the forever data plan. Auto-refill was apparently turned on, and they billed my credit card 5 times in one month for *** each time! 2 charges were the same day! I called customer service and they insist I used the data. Then said if you use 20% of data they refill. I do not believe they are honest, I did not suddenly use 5X the data. They should not be allowed to steal by overcharging.

Normally I purchase data 1 time per month with unused data lost at end of month. Company charged credit card 5 times in one month!
I usually purchase data *** for 5 GB once in a month, and I lose data each month since they dropped the forever data plan. Auto-refill was apparently turned on, and they billed my credit card 5 times in one month for *** each time! 2 charges were the same day! I called customer service and they insist I used the data. Then said if you use 20% of data they refill. I do not believe they are honest, I did not suddenly use 5X the data. They should not be allowed to steal by overcharging.

The ca . Lifeline phone they sent me does not work and I cannot get them to help me send it back and get a new one and SIM card with same phone number
The first day phone work second day no signal.. chatted online with a mean man did 2 hours of turn this load this push this. No luck. He was rude so I called in did more of all this as directed by the lady on the phone . Out come we will sent new SIM card . Not sure if that's coming or not. Next day I was walking by my bedroom heard this sound and smelled a burning smell. So I looked around it was the TruConnect phone . It was going on and off by itself and smelled like melting plastic. So I took it apart and called in again. I asked when the lady came on the phone for a supervisor cause I new that she could not help me but she would not tell I went thru everything that happened. So I asked for postage paid return label. She said oh I can't do that okay get me supervisor. So she transferred me got a supervisor. Went through the whole thing again . By this time I'm mad finally she said she would email me a return label prepaid if I did not post negative reviews online she said if I did she would not give me the label. She said wait 2 hours then it will be in my email 2 hours later no label to return phone to get a new one. So I went to the website and sent the company an email. Explained the whole thing asked please send me the label . Surprise no label yet. Phone number on phone *** is*** . Please help me send this back

The ca . Lifeline phone they sent me does not work and I cannot get them to help me send it back and get a new one and SIM card with same phone number
The first day phone work second day no signal.. chatted online with a mean man did 2 hours of turn this load this push this. No luck. He was rude so I called in did more of all this as directed by the lady on the phone . Out come we will sent new SIM card . Not sure if that's coming or not. Next day I was walking by my bedroom heard this sound and smelled a burning smell. So I looked around it was the TruConnect phone . It was going on and off by itself and smelled like melting plastic. So I took it apart and called in again. I asked when the lady came on the phone for a supervisor cause I new that she could not help me but she would not tell I went thru everything that happened. So I asked for postage paid return label. She said oh I can't do that okay get me supervisor. So she transferred me got a supervisor. Went through the whole thing again . By this time I'm mad finally she said she would email me a return label prepaid if I did not post negative reviews online she said if I did she would not give me the label. She said wait 2 hours then it will be in my email 2 hours later no label to return phone to get a new one. So I went to the website and sent the company an email. Explained the whole thing asked please send me the label . Surprise no label yet. Phone number on phone *** is*** . Please help me send this back

I have contacted Customer Service many time to resolve a non working paid for cellphone to get a prepaid RMA Label with no results.
I became eligible for a free CA Lifeline phone with TruConnect in February 2019, Account# XXXXXXX phone number *** (not working phone). Received the free phone and within the first month the phone was lost/stolen. I called in to have the phone disconnected and ended up ordering a new phone on March 21, 2019 at a cost of $59.55. The new phone was received on March 28, 2019 and had issues requiring a Factory Reboot with Customer Service the first day. The phone continued to have issues and on April 26, 2019, I took the phone to a Dealer Store on *** At the Store they couldn't help me and got Customer Service on the phone. After speaking with the initial representative we asked for a Supervisor named Ileanna. Ileanna agreed to issue a RMA Label for Case #EFXXXXXX at no cost to me. The Label was to be emailed to me within 24 hours. After the 24 hours had pasted I called in again on April 27, 2019, and then was told it could take up to 48 hours to receive the Label. They said if not received by Monday April 29, 2019 to call back. It wasn't received on Monday and I called back in again and had to ask for a Supervisor named *** After a very lengthy call he finally realized it was an issue with their LA Office and apolitically said he would escalate the issue and should have an answer with in a few hours to correct the issue. He stated he would contact me by the next day and he didn't. On Wednesday May 1, 2019, I called in again and asked for a Supervisor ***. He again had to review everything for another lengthy call. He stated they would escalate it again and it would take up to 48 hours to get the Label. Also, during the call I asked for a Refund and he issued a Case #EFXXXXXX. He stated they may not be able to refund the amount paid because it was now over 30 days from receipt of the phone. It has now been over a week and still NO Label.
I also contacted CA Lifeline but they are unable to assist with this issue but did notate my account with the problems having with Truconnect Provider.

I want an email for the RMA Label; ***@icloud.com and refund my $59.55 along with you sending me a new phone at no charge for all the hassle you have put me through with not having an operational phone and empty promises to send the RMA Label.

The last contact via email from Customer Service on May 6, 2019 @ 1:13PM indicated the RMA Label will be sent in a few hours. It didn't happen.

I have contacted Customer Service many time to resolve a non working paid for cellphone to get a prepaid RMA Label with no results.
I became eligible for a free CA Lifeline phone with TruConnect in February 2019, Account# XXXXXXX phone number *** (not working phone). Received the free phone and within the first month the phone was lost/stolen. I called in to have the phone disconnected and ended up ordering a new phone on March 21, 2019 at a cost of $59.55. The new phone was received on March 28, 2019 and had issues requiring a Factory Reboot with Customer Service the first day. The phone continued to have issues and on April 26, 2019, I took the phone to a Dealer Store on *** At the Store they couldn't help me and got Customer Service on the phone. After speaking with the initial representative we asked for a Supervisor named Ileanna. Ileanna agreed to issue a RMA Label for Case #EFXXXXXX at no cost to me. The Label was to be emailed to me within 24 hours. After the 24 hours had pasted I called in again on April 27, 2019, and then was told it could take up to 48 hours to receive the Label. They said if not received by Monday April 29, 2019 to call back. It wasn't received on Monday and I called back in again and had to ask for a Supervisor named *** After a very lengthy call he finally realized it was an issue with their LA Office and apolitically said he would escalate the issue and should have an answer with in a few hours to correct the issue. He stated he would contact me by the next day and he didn't. On Wednesday May 1, 2019, I called in again and asked for a Supervisor ***. He again had to review everything for another lengthy call. He stated they would escalate it again and it would take up to 48 hours to get the Label. Also, during the call I asked for a Refund and he issued a Case #EFXXXXXX. He stated they may not be able to refund the amount paid because it was now over 30 days from receipt of the phone. It has now been over a week and still NO Label.
I also contacted CA Lifeline but they are unable to assist with this issue but did notate my account with the problems having with Truconnect Provider.

I want an email for the RMA Label; ***@icloud.com and refund my $59.55 along with you sending me a new phone at no charge for all the hassle you have put me through with not having an operational phone and empty promises to send the RMA Label.

The last contact via email from Customer Service on May 6, 2019 @ 1:13PM indicated the RMA Label will be sent in a few hours. It didn't happen.

Corrupted operating system
Horrible company. Provided me with a nuu a1+ phone, through ll program. Had no problems with the phone, until one of the techs, *** changed the number. Then the phone went crazy. I ended up clearing the emmc. Thank goodness I had all the login information for all my apps. Then I called up ABC (medical insurance), and after the phone call, all of a sudden, I started receiving "Unfortunately, Settings has stopped", "Unfortunately chrome has stopped", etc. That message, came up for every app. I pulled the battery for one minute. Then I pulled the battery for ten minutes. When that did nothing, I pulled the battery, and held down the power button for one minute. Of course, that did not fix the problem. In the end, I would up factory resetting the phone. I was not aware that with this particular operating system, that sometimes, when you factory reset the phone, it will cause the phone to become hard bricked. When the phone hard bricked itself, I called truconnect, and asked them to replace the phone (since it's a known issue with the operating system. They refused. One "tech" said he would attempt a master reset. That did not occur. Btw, there is no factory image, or rom for this operating system, for this phone, anywhere, and nuu will *notprovide the rom, or factory image. However, there are factory images for 5.0., on the internet. Now I have no phone, my doctors etc cannot contact me, and if I am injured somewhere, or attacked by some l*ft driver, I have no way to call for help. p.s. I am disabled, cannot walk without crutches, and have no motorized chair.

Corrupted operating system
Horrible company. Provided me with a nuu a1+ phone, through ll program. Had no problems with the phone, until one of the techs, *** changed the number. Then the phone went crazy. I ended up clearing the emmc. Thank goodness I had all the login information for all my apps. Then I called up ABC (medical insurance), and after the phone call, all of a sudden, I started receiving "Unfortunately, Settings has stopped", "Unfortunately chrome has stopped", etc. That message, came up for every app. I pulled the battery for one minute. Then I pulled the battery for ten minutes. When that did nothing, I pulled the battery, and held down the power button for one minute. Of course, that did not fix the problem. In the end, I would up factory resetting the phone. I was not aware that with this particular operating system, that sometimes, when you factory reset the phone, it will cause the phone to become hard bricked. When the phone hard bricked itself, I called truconnect, and asked them to replace the phone (since it's a known issue with the operating system. They refused. One "tech" said he would attempt a master reset. That did not occur. Btw, there is no factory image, or rom for this operating system, for this phone, anywhere, and nuu will *notprovide the rom, or factory image. However, there are factory images for 5.0., on the internet. Now I have no phone, my doctors etc cannot contact me, and if I am injured somewhere, or attacked by some l*ft driver, I have no way to call for help. p.s. I am disabled, cannot walk without crutches, and have no motorized chair.

PORTING NUMBER WAITING 5 WEEKS FOR HELP AND NOTHING WORKS
NONE CALLS ME BACK TO FIX THIS
10 HRS MONDAY 5 TUESDAY 3 TODAY NO ONE CAN PORT
5 WEEKS OF ATTEMPTS HOURS OF CALLS

TRAINING EVERY AGENT ON THIS AND SOME HELP SOME CHICKEN OUT YET ALL THE WORKMADE AND NOTHING WORKS TO PORT MY NUMBER

ZIP CODE ERROR SAYS COMPUTER

YET I DONT NEED MAIL I NEED A PHONE NUMBER TO GET A JOB ASAP

PORTING NUMBER WAITING 5 WEEKS FOR HELP AND NOTHING WORKS
NONE CALLS ME BACK TO FIX THIS
10 HRS MONDAY 5 TUESDAY 3 TODAY NO ONE CAN PORT
5 WEEKS OF ATTEMPTS HOURS OF CALLS

TRAINING EVERY AGENT ON THIS AND SOME HELP SOME CHICKEN OUT YET ALL THE WORKMADE AND NOTHING WORKS TO PORT MY NUMBER

ZIP CODE ERROR SAYS COMPUTER

YET I DONT NEED MAIL I NEED A PHONE NUMBER TO GET A JOB ASAP

The company TruConnect sent me a shoddy phone with the on/off button that malfunctioned.
Your Account # XXXXXXX
Phone Model ***
The company TruConnect sent me a shoddy phone with the on/off button that malfunctioned. I contacted the company for a replacement. The company refused and offered to sell me a new phone. I cannot afford a new phone. The company should replace the malfunctioning phone with a functioning phone.

The company TruConnect sent me a shoddy phone with the on/off button that malfunctioned.
Your Account # XXXXXXX
Phone Model ***
The company TruConnect sent me a shoddy phone with the on/off button that malfunctioned. I contacted the company for a replacement. The company refused and offered to sell me a new phone. I cannot afford a new phone. The company should replace the malfunctioning phone with a functioning phone.

TruConnect did not provide a month of unlimited data as agreed to
On more than one occasion, TruConnect offered me unlimited data for a month over the phone for an additional $30 on my lifeline phone account. I purchased this unlimited data on March 2, 2019. On March 4, two days later, I was no longer able to watch videos for this 31 day month. They said my unlimited data was only good for 4 GBs. I also purchased a Netflix subscription for $8.99 for the month, for which I was going to use this data. I am unable to do this now and would like TruConnect to refund this money as well as they are responsible for my inability to use it.

TruConnect did not provide a month of unlimited data as agreed to
On more than one occasion, TruConnect offered me unlimited data for a month over the phone for an additional $30 on my lifeline phone account. I purchased this unlimited data on March 2, 2019. On March 4, two days later, I was no longer able to watch videos for this 31 day month. They said my unlimited data was only good for 4 GBs. I also purchased a Netflix subscription for $8.99 for the month, for which I was going to use this data. I am unable to do this now and would like TruConnect to refund this money as well as they are responsible for my inability to use it.

Im trying to get a hold of Truconnect Via my Ca. Lifeline to be able to signup services

Im trying to get a hold of Truconnect Via my Ca. Lifeline to be able to signup services