TruConnect Communications Reviews (%countItem)
TruConnect Communications Rating
Address: 1149 S Hill St #400, Los Angeles, California, United States, 90015-2894
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I am extremely disappointed in my truconnect service. I've called customer service for help with no resolution. The phone service its self is horrible. my phone will ring once and go to voicemail even if it's on and it is even told people when they called that my phone number is no longer in service which it was in service but for whatever reason it does this often. oftentimes my text messages won't come through until hours later or until the next day my voicemail just repeat the same options 1 2 or 3 regardless of what number I press it still goes back to the same thing again so I can never listen to my voicemails except for one. now my phone will ring but it shows no caller information or even lights up that there is a phone call at all and I won't know who's called until it shows up as a missed call. however I've been on the phone and another call has come in and I'm able to answer the phone when I use call waiting. my internet often times does not work don't say no connection even with connected and it has data the service is really sad to say is just horrible and I would like to know what I could do to get another phone that works correctly at least or something because this is just unacceptable any help or guidance in this matter will be greatly appreciated thank you
I am extremely disappointed in my truconnect service. I've called customer service for help with no resolution. The phone service its self is horrible. my phone will ring once and go to voicemail even if it's on and it is even told people when they called that my phone number is no longer in service which it was in service but for whatever reason it does this often. oftentimes my text messages won't come through until hours later or until the next day my voicemail just repeat the same options 1 2 or 3 regardless of what number I press it still goes back to the same thing again so I can never listen to my voicemails except for one. now my phone will ring but it shows no caller information or even lights up that there is a phone call at all and I won't know who's called until it shows up as a missed call. however I've been on the phone and another call has come in and I'm able to answer the phone when I use call waiting. my internet often times does not work don't say no connection even with connected and it has data the service is really sad to say is just horrible and I would like to know what I could do to get another phone that works correctly at least or something because this is just unacceptable any help or guidance in this matter will be greatly appreciated thank you
ADDED *** DOLLARS TO ADD 5 GBs. Amount was deleted. last night was cut off.
Put another *** dollars and it came back with the *** dollars still missing.
*** dollars added for 5GBs of service. Amount was deleted with only a small fraction used. Had to add another *** dollars to restore it with the *** dollars still missing.
FEEL I AM GETTING POOR SERVICE FROM THIS COMPANY. I WANT VERY MUCH MY 5 GIGABYTES RESTORED BACK INTO MY ACCOUNT IMMEDIATELY FROM THEM. AS I HAVE MENTIONED, I HAD TO ADD ANOTHER 10 DOLLARS TO ACCESS MY ACCOUNT. I SHOULDN'T HAVE TO DO THIS AT ALL.
Internet on the Go data purchases are good for 30 days. We have reached out to ***, but were unable to speak to him directly. As a courtesy, we have processed a refund for the *** purchase. For assistance with the account, we ask that *** contact our customer support team at XXX-XXX-XXXX.
ADDED *** DOLLARS TO ADD 5 GBs. Amount was deleted. last night was cut off.
Put another *** dollars and it came back with the *** dollars still missing.
*** dollars added for 5GBs of service. Amount was deleted with only a small fraction used. Had to add another *** dollars to restore it with the *** dollars still missing.
FEEL I AM GETTING POOR SERVICE FROM THIS COMPANY. I WANT VERY MUCH MY 5 GIGABYTES RESTORED BACK INTO MY ACCOUNT IMMEDIATELY FROM THEM. AS I HAVE MENTIONED, I HAD TO ADD ANOTHER 10 DOLLARS TO ACCESS MY ACCOUNT. I SHOULDN'T HAVE TO DO THIS AT ALL.
Internet on the Go data purchases are good for 30 days. We have reached out to ***, but were unable to speak to him directly. As a courtesy, we have processed a refund for the *** purchase. For assistance with the account, we ask that *** contact our customer support team at XXX-XXX-XXXX.
3 GBs of service wrongly deleted from my prepaid account.
Just yesterday the remain 3 GBs of service from the 5 GBs that was only 2 weeks ago of service was still there. Early this morning those remaining 3 GBs were gone.
I want the remaining 3 GBs that was wrongly deleted returned back into my prepaid account (feel cheated), when I added 5 GBs then 2 weeks ago. I just added another 5 GBs on my account early this morning (which is ok).
We have refunded the data purchase and emailed*** to provide the resolution. Internet on the Go data purchases expire in 30 days. The data on the account expired early in error. We apologize for the inconvenience and consider this matter closed.
3 GBs of service wrongly deleted from my prepaid account.
Just yesterday the remain 3 GBs of service from the 5 GBs that was only 2 weeks ago of service was still there. Early this morning those remaining 3 GBs were gone.
I want the remaining 3 GBs that was wrongly deleted returned back into my prepaid account (feel cheated), when I added 5 GBs then 2 weeks ago. I just added another 5 GBs on my account early this morning (which is ok).
We have refunded the data purchase and emailed*** to provide the resolution. Internet on the Go data purchases expire in 30 days. The data on the account expired early in error. We apologize for the inconvenience and consider this matter closed.
My phone will not ring! I can barely get reception as it is even though the person giving out the free phones. Said the service is good up here.
My phone will not ring! I can barely get reception as it is even though the person giving out the free phones. Said the service is good up here. I get 2 bars! I've noticed you need atleast 3 bars to actually receive the call. Otherwise it just goes straight to voicemail. I've troubleshooted everything and still nothing this is unacceptable!
I would like a phone that has at&the or anything better than T-mobile which this company seems to go through.
We called ***, but were unable to speak to him directly to help with his service complaint. Based on our review of the account and the coverage area, we were not able to identify an issue with his service. We ask that *** contact our customer care team at *** for further assistance.
My phone will not ring! I can barely get reception as it is even though the person giving out the free phones. Said the service is good up here.
My phone will not ring! I can barely get reception as it is even though the person giving out the free phones. Said the service is good up here. I get 2 bars! I've noticed you need atleast 3 bars to actually receive the call. Otherwise it just goes straight to voicemail. I've troubleshooted everything and still nothing this is unacceptable!
I would like a phone that has at&the or anything better than T-mobile which this company seems to go through.
We called ***, but were unable to speak to him directly to help with his service complaint. Based on our review of the account and the coverage area, we were not able to identify an issue with his service. We ask that *** contact our customer care team at *** for further assistance.
I ordered a phone from them but they did not tell me that I could not use the sim card cuz I ordered the wrong phone. Nobody explained the difference between a GSM and a CDMA. They sent me a sim card that was a GSM and I have not received the phone as of yet which is almost 3 weeks. I called back and was told I should have purchased a different phone. And I was told that when the phone arrived not to accept it. My postal people leave my packages at the door but she would not stop to listen to what I was saying. But she also told me I had to pay for shipping it back even though it was their fault and that I already have been charged $15. I guess you get what you are paying for. This is no bargain.
I ordered a phone from them but they did not tell me that I could not use the sim card cuz I ordered the wrong phone. Nobody explained the difference between a GSM and a CDMA. They sent me a sim card that was a GSM and I have not received the phone as of yet which is almost 3 weeks. I called back and was told I should have purchased a different phone. And I was told that when the phone arrived not to accept it. My postal people leave my packages at the door but she would not stop to listen to what I was saying. But she also told me I had to pay for shipping it back even though it was their fault and that I already have been charged $15. I guess you get what you are paying for. This is no bargain.
Would not refund my money. I was just a few days away from the deadline
Product_Or_Service: Samsung /Galaxy /Standard
Other (requires explanation) Full refund
We have contacted*** to help address his issue. Unfortunately, we could not refund the purchase because it was made past TruConnect's refund period. As a courtesy, we have provided a discount on an upgraded device. We will work with*** to help with his account. We consider this matter closed.
(The consumer indicated he/she ACCEPTED the response from the business.)
Would not refund my money. I was just a few days away from the deadline
Product_Or_Service: Samsung /Galaxy /Standard
Other (requires explanation) Full refund
We have contacted*** to help address his issue. Unfortunately, we could not refund the purchase because it was made past TruConnect's refund period. As a courtesy, we have provided a discount on an upgraded device. We will work with*** to help with his account. We consider this matter closed.
(The consumer indicated he/she ACCEPTED the response from the business.)
Paid *** to an agent who signed up california lifeline but he gave me the wrong plan and truconnect won't correct the mistake
I paid *** to an agent, *** at *** N ***, who signed up Calfornia lifeline. I told him that I do not need a phone since I am bringing my own device, Google Pixel 3XL. The plan was 3gb for BYOD or 2gb w/ a crappy phone. However, he still gave me a phone and assured me that I have the 3gb data plan. I was using my pre-paid SIM and switched to Lifeline SIM card a month later. I was told that I have the 2gb instead. I was lied to by the agent and called customer service and they wont fixed the mistake. It's a predatory and fraudulent practice by TruConnect.
Change my monthly plan to 3gb
We have reached out to *** to help with his complaint. The account has been updated to reflect the 3GB plan the customer requested. We are investigating the agent activity and will perform appropriate disciplinary action based our review. *** was satisfied with the resolution provided. We apologize for the inconvenience and consider this matter closed.
Paid *** to an agent who signed up california lifeline but he gave me the wrong plan and truconnect won't correct the mistake
I paid *** to an agent, *** at *** N ***, who signed up Calfornia lifeline. I told him that I do not need a phone since I am bringing my own device, Google Pixel 3XL. The plan was 3gb for BYOD or 2gb w/ a crappy phone. However, he still gave me a phone and assured me that I have the 3gb data plan. I was using my pre-paid SIM and switched to Lifeline SIM card a month later. I was told that I have the 2gb instead. I was lied to by the agent and called customer service and they wont fixed the mistake. It's a predatory and fraudulent practice by TruConnect.
Change my monthly plan to 3gb
We have reached out to *** to help with his complaint. The account has been updated to reflect the 3GB plan the customer requested. We are investigating the agent activity and will perform appropriate disciplinary action based our review. *** was satisfied with the resolution provided. We apologize for the inconvenience and consider this matter closed.
I have tried since 5/19 to get Lifeline service from this company. I have applied NUMEROUS times, and have either been denied or had my application cancelled. EVERY TIME Truconnect has passed *** blame for the denial or cancellation to Lifeline Texas. Lifeline Texas escalated the problem with Truconnect, and I was eventually contacted by both companies saying that I have to REAPPLY, AND provide address verification, because Truconnect Googled (!?!?!?!?) my address and Google doesn't show this address having apartment numbers. #1 Since when is Google an expert on USPS addresses, AND #2 I have sent you NUMEROUS copies of my award letter from Social security, and now the award letter from HHSC. Both of these showing the Full address, INCLUDING THE APARTMENT NUMBER. Now, I am being told that Truconnect has approved my application and documents, but that they have been sent to Lifeline Texas and will probably be denied because of the address!?!?!?!?! This is ridiculous. I am disabled, and have already been told by Lifeline Texas that I qualify. Is this because I can't afford to pay for one of your "upgraded" phones??? Does EVERYONE that applies to you receive the same rhetoric and horrible treatment? I even attempted to email Truconnect directly, and never received a response. Who do you have to know to do proper business with this company, and be treated like an actual HUMAN BEING!?!?!
We understand your frustration and have worked to help get the application submitted and approved with the correct information and required verification documents. Unfortunately, the orders submitted by this customer were denied by the Texas Lifeline Administrator due to the address failing the verification process. We apologize for the experience and will assist with any future applications.
I have tried since 5/19 to get Lifeline service from this company. I have applied NUMEROUS times, and have either been denied or had my application cancelled. EVERY TIME Truconnect has passed *** blame for the denial or cancellation to Lifeline Texas. Lifeline Texas escalated the problem with Truconnect, and I was eventually contacted by both companies saying that I have to REAPPLY, AND provide address verification, because Truconnect Googled (!?!?!?!?) my address and Google doesn't show this address having apartment numbers. #1 Since when is Google an expert on USPS addresses, AND #2 I have sent you NUMEROUS copies of my award letter from Social security, and now the award letter from HHSC. Both of these showing the Full address, INCLUDING THE APARTMENT NUMBER. Now, I am being told that Truconnect has approved my application and documents, but that they have been sent to Lifeline Texas and will probably be denied because of the address!?!?!?!?! This is ridiculous. I am disabled, and have already been told by Lifeline Texas that I qualify. Is this because I can't afford to pay for one of your "upgraded" phones??? Does EVERYONE that applies to you receive the same rhetoric and horrible treatment? I even attempted to email Truconnect directly, and never received a response. Who do you have to know to do proper business with this company, and be treated like an actual HUMAN BEING!?!?!
We understand your frustration and have worked to help get the application submitted and approved with the correct information and required verification documents. Unfortunately, the orders submitted by this customer were denied by the Texas Lifeline Administrator due to the address failing the verification process. We apologize for the experience and will assist with any future applications.
Says they sent the free phone and when I informed them it was never received their suggested solution was that I purchase a new one.
On June 10 I submitted the application for the Lifeline government phone along with my necessary verifications and was given an account number with a notification my enrollment request was accepted. I sent several emails inquiring what the next step was over the next couple of weeks with no reply. On June 23 I got an email from TruConnect saying my request has been accepted and to allow up to 2 weeks from the date of that email to receive my new phone. On July 3rd, still no phone so I contacted TruConnect customer service via email to have them check on it. They replied to THAT email with a response that stated according to their records the phone was delivered on June 13th as per their tracking number. When I explained that the phone had not been delivered and that perhaps the Post Office delivered it to the wrong mailbox (my mailbox is a cluster mailbox at the end of the block) and asked if it was possible to see if the phone had been activated, I was responded to with the same form letter response that according to their records it was delivered on June 13th according to their tracking number. When I questioned it having been sent 10 days before the email stating my enrollment request had been accepted and that my phone was on the way, I got the same response. (Keep in mind there were also several messages inquiring as to the next step in the process sent between the 10th and 23rd when I had received the first email.) When I questioned what my options were since according to their records the phone had been delivered on June 23rd, but I did not actually receive it, I was told that my options were to either PURCHASE a phone that I only qualified for getting free because I did not have the income to purchase to begin with or they would send a SIM card that could be used in an unlocked phone, which again I don't have or wouldn't have applied and qualified to receive the free one, to which their solution was to again PURCHASE one from them.
I would like the FREE phone that they have contracted to provide and for them to not give people who need the Lifeline program such run around. I qualify for and need the program because of health issues which require me to be able to reach my dr regularly and their attempt to make more money off of someone in my position could actually cost me my life.
We have reached out to . *** but have been unable to speak to her to help address her concerns. TruConnect works to provide a great value with all devices we sell. . *** was not charged for delivery or any additional fees, TruConnect only charges taxes with device purchases. We do not provide replacements for lost or damaged devices. . *** contacted us to purchase replacement phones due to issues with her device. Our customer service works to help troubleshoot and resolve issues with devices. We were unable to review and verify issues due to the customer losing the phones. We apologize for the experience and consider this matter closed.
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not in response to my claim..I am not . *** and I did not reach out to them due to any problems with my device. I reached out to them due to never receiving the device I was supposed to. This says a lot about their business and how organized they are as they cannot respond to a claim to the correct customer with the information in the claim right in front of them..Maybe they can try addressing and reaching out to ***. *** pertaining to her claim seeing as that is who I am.
We have reached out to . *** by email and have not received a response to our request to verify her delivery address. We have sent a SIM card, but were unable to confirm if it was received. We ask that . *** email or call our toll customer support number using any phone for help with resolving this issue.
(The consumer indicated he/she DID NOT accept the response from the business.)
t out of luck. I would call the post office seeing as how they are the ones who misplaced my package, and those things happen sometimes which is why packages are insured up to a certain dollar value. It is not only horrible customer service on the part of TruConnect to suggest I pay for the fact their package never made it to me, but it is complete nonsense to think that the party in the equation who had absolutely nothing to do with the transaction of getting the package from point A to point B would somehow be responsible in any way shape or form when that transaction failed. 
r just as soon as I have that free phone I qualified for in order do that. Until then, email is the way I must communicate, an option I have exercised at nauseum to no success, and that being why I have turned to the Revdex.com.
They didn't offer a solution, they said to contact their customer care which I have done and not received a solution so I will not accept that as a solution until they provide a true solution to my problem. TruConnect should have no contact number for me as that is the whole purpose behind me doing business with them to begin with..to get a phone and therefore contact information. TruConnect has made absolutely no attempt to contact me via email, though, which is the method I am able to and have contacted their customer care department already on several occasions. Customer care told me that the phone was supposedly delivered on June 13th, and that if I still hadn't received it at the time I began contacting them July 3rd,(2 weeks after receipt of the email stating I had been approved for the Lifeline account and that I should receive my new phone within the following 2 weeks, which was sent and received 10 days after my phone was supposedly delivered, on June 23rd), they would suggest I come in to any of their locations and PURCHASE a phone or I requested a replacement SIM card to be used with any unlocked device. The problem with that solution being that I probably wouldn't qualify for the free phone if I was just able to go in and purchase a phone..or if I just had random spare phones lying around my house. I qualified for a free phone because being able to have contact information, is important, along with my being able to get a hold of my doctors as need be, and TruConnect has been contracted to provide such service and have been paid to provide such service making it quite a win win situation when a phone is never received and their solution is for the customer to somehow figure out purchasing one. I am not denying that the tracking number provided by the USPS says the phone was delivered on the 13th. I am saying that it's pretty odd that it was supposedly delivered 10 days before I was even approved for the Lifeline account..I am also saying that the many messages sent to TruConnect in between when my application was submitted and the time the email was received saying I was approved would be pretty indicative that I never received a phone during that time, and I am saying that regardless of what the tracking number says, I have informed both TruConnect and the USPS to inform them the package was never received, and TruConnect should be able to clearly see that I have not activated a new phone which would be another pretty good indication I have not received the phone. Considering the phone is free to begin with and it isn't like I could do anything with the one I have made clear was not received without first having to activate it, and I can't have more than one Lifeline phone activated in my name for my entire household, I am curious to know what TruConnect feels my motivation would be to say I didn't receive the phone if I did. Three people were just arrested in my city for mail theft and attempted identity theft. Perhaps they are responsible for my not receiving the phone, but as soon as it was brought to TruConnect's attention, their response should have been to contact the USPS themselves as they should have had some sort of insurance on the package and it should not become my problem that TruConnect sent a package through the post office and it never made it to it's destination..the transaction that failed to come to fruition was that between TruConnect and the post office. How it is now my problem I am still dealing with months later is beyond me. I wasn't even made aware to be watching for it until after it was supposedly delivered, I never had possession of the phone, and I in no way am involved in the transaction between TruConnect and the post office. If I sent something to a relative that never made it, I would not turn around and blame my relative or tell them they were just s
I will include copies of all of the correspondence that I have had with TruConnect, and will be happy to call their customer c
Says they sent the free phone and when I informed them it was never received their suggested solution was that I purchase a new one.
On June 10 I submitted the application for the Lifeline government phone along with my necessary verifications and was given an account number with a notification my enrollment request was accepted. I sent several emails inquiring what the next step was over the next couple of weeks with no reply. On June 23 I got an email from TruConnect saying my request has been accepted and to allow up to 2 weeks from the date of that email to receive my new phone. On July 3rd, still no phone so I contacted TruConnect customer service via email to have them check on it. They replied to THAT email with a response that stated according to their records the phone was delivered on June 13th as per their tracking number. When I explained that the phone had not been delivered and that perhaps the Post Office delivered it to the wrong mailbox (my mailbox is a cluster mailbox at the end of the block) and asked if it was possible to see if the phone had been activated, I was responded to with the same form letter response that according to their records it was delivered on June 13th according to their tracking number. When I questioned it having been sent 10 days before the email stating my enrollment request had been accepted and that my phone was on the way, I got the same response. (Keep in mind there were also several messages inquiring as to the next step in the process sent between the 10th and 23rd when I had received the first email.) When I questioned what my options were since according to their records the phone had been delivered on June 23rd, but I did not actually receive it, I was told that my options were to either PURCHASE a phone that I only qualified for getting free because I did not have the income to purchase to begin with or they would send a SIM card that could be used in an unlocked phone, which again I don't have or wouldn't have applied and qualified to receive the free one, to which their solution was to again PURCHASE one from them.
I would like the FREE phone that they have contracted to provide and for them to not give people who need the Lifeline program such run around. I qualify for and need the program because of health issues which require me to be able to reach my dr regularly and their attempt to make more money off of someone in my position could actually cost me my life.
We have reached out to . *** but have been unable to speak to her to help address her concerns. TruConnect works to provide a great value with all devices we sell. . *** was not charged for delivery or any additional fees, TruConnect only charges taxes with device purchases. We do not provide replacements for lost or damaged devices. . *** contacted us to purchase replacement phones due to issues with her device. Our customer service works to help troubleshoot and resolve issues with devices. We were unable to review and verify issues due to the customer losing the phones. We apologize for the experience and consider this matter closed.
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not in response to my claim..I am not . *** and I did not reach out to them due to any problems with my device. I reached out to them due to never receiving the device I was supposed to. This says a lot about their business and how organized they are as they cannot respond to a claim to the correct customer with the information in the claim right in front of them..Maybe they can try addressing and reaching out to ***. *** pertaining to her claim seeing as that is who I am.
We have reached out to . *** by email and have not received a response to our request to verify her delivery address. We have sent a SIM card, but were unable to confirm if it was received. We ask that . *** email or call our toll customer support number using any phone for help with resolving this issue.
(The consumer indicated he/she DID NOT accept the response from the business.)
t out of luck. I would call the post office seeing as how they are the ones who misplaced my package, and those things happen sometimes which is why packages are insured up to a certain dollar value. It is not only horrible customer service on the part of TruConnect to suggest I pay for the fact their package never made it to me, but it is complete nonsense to think that the party in the equation who had absolutely nothing to do with the transaction of getting the package from point A to point B would somehow be responsible in any way shape or form when that transaction failed. 
r just as soon as I have that free phone I qualified for in order do that. Until then, email is the way I must communicate, an option I have exercised at nauseum to no success, and that being why I have turned to the Revdex.com.
They didn't offer a solution, they said to contact their customer care which I have done and not received a solution so I will not accept that as a solution until they provide a true solution to my problem. TruConnect should have no contact number for me as that is the whole purpose behind me doing business with them to begin with..to get a phone and therefore contact information. TruConnect has made absolutely no attempt to contact me via email, though, which is the method I am able to and have contacted their customer care department already on several occasions. Customer care told me that the phone was supposedly delivered on June 13th, and that if I still hadn't received it at the time I began contacting them July 3rd,(2 weeks after receipt of the email stating I had been approved for the Lifeline account and that I should receive my new phone within the following 2 weeks, which was sent and received 10 days after my phone was supposedly delivered, on June 23rd), they would suggest I come in to any of their locations and PURCHASE a phone or I requested a replacement SIM card to be used with any unlocked device. The problem with that solution being that I probably wouldn't qualify for the free phone if I was just able to go in and purchase a phone..or if I just had random spare phones lying around my house. I qualified for a free phone because being able to have contact information, is important, along with my being able to get a hold of my doctors as need be, and TruConnect has been contracted to provide such service and have been paid to provide such service making it quite a win win situation when a phone is never received and their solution is for the customer to somehow figure out purchasing one. I am not denying that the tracking number provided by the USPS says the phone was delivered on the 13th. I am saying that it's pretty odd that it was supposedly delivered 10 days before I was even approved for the Lifeline account..I am also saying that the many messages sent to TruConnect in between when my application was submitted and the time the email was received saying I was approved would be pretty indicative that I never received a phone during that time, and I am saying that regardless of what the tracking number says, I have informed both TruConnect and the USPS to inform them the package was never received, and TruConnect should be able to clearly see that I have not activated a new phone which would be another pretty good indication I have not received the phone. Considering the phone is free to begin with and it isn't like I could do anything with the one I have made clear was not received without first having to activate it, and I can't have more than one Lifeline phone activated in my name for my entire household, I am curious to know what TruConnect feels my motivation would be to say I didn't receive the phone if I did. Three people were just arrested in my city for mail theft and attempted identity theft. Perhaps they are responsible for my not receiving the phone, but as soon as it was brought to TruConnect's attention, their response should have been to contact the USPS themselves as they should have had some sort of insurance on the package and it should not become my problem that TruConnect sent a package through the post office and it never made it to it's destination..the transaction that failed to come to fruition was that between TruConnect and the post office. How it is now my problem I am still dealing with months later is beyond me. I wasn't even made aware to be watching for it until after it was supposedly delivered, I never had possession of the phone, and I in no way am involved in the transaction between TruConnect and the post office. If I sent something to a relative that never made it, I would not turn around and blame my relative or tell them they were just s
I will include copies of all of the correspondence that I have had with TruConnect, and will be happy to call their customer c
Company PURPOSEFULLY sends customers NON-WORKING phones forcing them to pay AT LEAST 75 dollars for a new working phone. FRUSTRATING! STRESSFUL!
Company initially sent me a "free" phone. This phone ompletely died within 90 days for absolutely no reason. I was left without a phone which was extremely stressful as I used that number for many important things. I called the company hoping to be offered an affordale replacement to my horror the cheapest phone they had available was *** dollars (including various fees). I had no choice I had to pay it. Immediately upon receiving the phone I knew it was apiece of junk. it felt extremely lightweight and the battery would not charge all the way for an unknown reason. When I called them complaining about the phone they said I had to pay for shipping to send it back cause "2 months" had passed. Now the truth is I lost the piece of junk phone but I just sent them the other nonworking junk phone they initially sent me hoping theyd just replace it as I desperately needed a phone. oh yeah did I tell you, the "customer service" lady who could barely speak English stalled for a while about sending a replacement as the majority of our conversation she was trying to sell me a more expensive phone (also likely a piece of junk!). so yeah now I have no phone and I would like to leave this atrocious "company" shocking proof that a free benefit socialist society DOES NOT WORK. just like assurance wireless this government cell phone lifeline provider is just out to scam disabled elderly homeless people into buying junk phones.
Would like to purchase a phone that cost no more than *** dollars. cheapest phone they have available is *** dollars (including fees). i cant afford that. i already payed them *** dollars for a junk phone. i dont have time to keep sending junk phones back with my own money cause they refuse to send a prepaid postage label. i am going to terminate being a customer of these crooks and leave it at that only because i lost the second malfunctioning phone they sent me so i cant prove it didnt work. of course i still have the first non-working phone they sent me its still dead as a doorknob for no reason. TWO NONWORKING PHONES sent to me!!! bad bad company!!!!
We have reached out to ***, but have been unable to speak to her to help address her concerns. TruConnect works to provide a great value with all devices we sell. *** was not charged for delivery or any additional fees, TruConnect only charges taxes with device purchases. We do not provide replacements for lost or damaged devices. *** contacted us to purchase replacement phones due to issues with her device. Our customer service works to help troubleshoot and resolve issues with devices. We were unable to review and verify issues due to the customer losing the phones. We apologize for the experience and consider this matter closed.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the reason why I do not accept the "buisness'" response and this is the botton line. I dont have *** dollars to buy a new phone from them. And that is the most affordable phone price they have. So because of that my service is going to be cut off (due to cellular inactivity). Why cant this "company" offer lifeline recipients on disability and the elderly more affordable phone options than *** dollars? This company is exactly the same as assurance wireless a scam trying to sell extremely cheap nonworking phones from China.
We have made further attempts, but were still unable to reach ***. TruConnect understands the need for our customers to have the option to purchase replacement phones at an affordable price. Our available replacement upgrades for all our customers are excellent phones at a great value. Unfortunately, *** has decided to cancel her Lifeline service with TruConnect. We look forward to having the opportunity to serve her in the future and consider this matter closed.
Company PURPOSEFULLY sends customers NON-WORKING phones forcing them to pay AT LEAST 75 dollars for a new working phone. FRUSTRATING! STRESSFUL!
Company initially sent me a "free" phone. This phone ompletely died within 90 days for absolutely no reason. I was left without a phone which was extremely stressful as I used that number for many important things. I called the company hoping to be offered an affordale replacement to my horror the cheapest phone they had available was *** dollars (including various fees). I had no choice I had to pay it. Immediately upon receiving the phone I knew it was apiece of junk. it felt extremely lightweight and the battery would not charge all the way for an unknown reason. When I called them complaining about the phone they said I had to pay for shipping to send it back cause "2 months" had passed. Now the truth is I lost the piece of junk phone but I just sent them the other nonworking junk phone they initially sent me hoping theyd just replace it as I desperately needed a phone. oh yeah did I tell you, the "customer service" lady who could barely speak English stalled for a while about sending a replacement as the majority of our conversation she was trying to sell me a more expensive phone (also likely a piece of junk!). so yeah now I have no phone and I would like to leave this atrocious "company" shocking proof that a free benefit socialist society DOES NOT WORK. just like assurance wireless this government cell phone lifeline provider is just out to scam disabled elderly homeless people into buying junk phones.
Would like to purchase a phone that cost no more than *** dollars. cheapest phone they have available is *** dollars (including fees). i cant afford that. i already payed them *** dollars for a junk phone. i dont have time to keep sending junk phones back with my own money cause they refuse to send a prepaid postage label. i am going to terminate being a customer of these crooks and leave it at that only because i lost the second malfunctioning phone they sent me so i cant prove it didnt work. of course i still have the first non-working phone they sent me its still dead as a doorknob for no reason. TWO NONWORKING PHONES sent to me!!! bad bad company!!!!
We have reached out to ***, but have been unable to speak to her to help address her concerns. TruConnect works to provide a great value with all devices we sell. *** was not charged for delivery or any additional fees, TruConnect only charges taxes with device purchases. We do not provide replacements for lost or damaged devices. *** contacted us to purchase replacement phones due to issues with her device. Our customer service works to help troubleshoot and resolve issues with devices. We were unable to review and verify issues due to the customer losing the phones. We apologize for the experience and consider this matter closed.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the reason why I do not accept the "buisness'" response and this is the botton line. I dont have *** dollars to buy a new phone from them. And that is the most affordable phone price they have. So because of that my service is going to be cut off (due to cellular inactivity). Why cant this "company" offer lifeline recipients on disability and the elderly more affordable phone options than *** dollars? This company is exactly the same as assurance wireless a scam trying to sell extremely cheap nonworking phones from China.
We have made further attempts, but were still unable to reach ***. TruConnect understands the need for our customers to have the option to purchase replacement phones at an affordable price. Our available replacement upgrades for all our customers are excellent phones at a great value. Unfortunately, *** has decided to cancel her Lifeline service with TruConnect. We look forward to having the opportunity to serve her in the future and consider this matter closed.