Toyota Of Gallatin

I have a 14 year customer and they are by far the best dealer around.

I just love my salesman Brian and all the service dept. they are just the most friendly and helpful people ever. It's been 21 years since I bought my first Toyota (still have it) and I have to say I'm glad I bought my second Ron Hibbard Thank you for taking care of me and my Highlander

I had my new Camry's 5000 mile maintenance check up completed at Ron Hibbard's Toyota. On line appointment scheduling was easy and convenient. The service staff was friendly and professional. Services were completed within an hour. Overall a real good experience.

this has happened more than once, I go in for a oil change and tire rotation. I inspect my vehicles after service, checking for dipstick, oil filler cap replacement, caps on valve stems, etc. I also mark my tires to see if they are rotated. they were not. explanation given is that tread depth on drive/steer tires greater than non drive tires. I'm concerned about wear patterns due to camber, toe, balance , etc. that is why I requested tire rotation when I admit my vehicle for service. after I point this out to service rep, they offer to rotate , if I really want. this after a typical hour wait w/ the prospect of further waiting. how about servicing per my request or talking to me before service is completed. I've also experienced oil pressure drop due to improper torque on oil drain plug. future service sought here is doubtful.

I got a car wash for my recall time and travel.

My Chevy broke down on a Saturday morning and with no prior appointment they replaced my plugs, coil packs, and did a top engine clean, and oil change and had it back to me by Tuesday afternoon and put me in a loaner in the meantime while they fixed it. Not to mention they came in under budget. Be sure to see Carl and Jeff with any of your car issues. Thanks guys.

At first service desk was not to friendly, maybe because it was morning- I really don't know, but after service was done on my vehicle they were friendly. Price was $30.00 higher then Cookeville T.N for just oil change and tires rotation. I will be moving to Gallatin area but I am not sure if I will take it back unless they honor what Cookeville changes.

Very courteous and professional. Explain all the details of my service.

We bought our Toyota Highlander from Ron Hubbard Toyota two years ago, and have always had it serviced there. The staff have always been very friendly, helpful, and most importantly, knowledgeable. The complimentary car wash after service is also a nice touch.

I brought my 17 carola in for a oil change and a rotate, they charged me 79 dollars when they said it was going to cost 59 dollars, the rotate was never done. The inspection was false, they said my filters were in the yellow when I replaced them a week prior to the service. They failed to notice the giant bubble In my tire as well.

The staff is very friendly. They try to get you in and out in a timely manner and offer a complimentary car wash. I highly recommend them.

On or before 9/18/19, I used Toyota's Online Build and Buy program to select the vehicle model, trim level, interior and exterior color, package option and accessories I would like in a new car. [I have an undated print out of my selections. A copy is available upon request (CA).]
On 9/18/19, I received an email from the marketing manager at Ron Hibbard Toyota (RHT) in Gallatin, TN stating: "We would be honored to earn your business." (CA)
On 9/19/19, I received an email from the sales manager at RHT (CA) stating that my complete satisfaction was their number one goal. Later that same day I received an email from a salesman at RHT (CA) stating: "Our goal is to provide you with an online buying experience like no other." The salesman also left a voicemail message on my phone telling me the internet lead didn't give him much information. He also stated that anything I might need on a Rav4 certainly they could locate a car that would fit all my needs.
I replied to the salesman by e-mailed (CA) providing him with the detailed information I had submitted online. On 9/20/19, I received a second email (CA) and a second voice mail message from the salesman at RHT. The email states: "We were able to locate a vehicle with your specific needs, but I wouldn't feel comfortable moving forward without you driving a similar one before we made any decisions." In the voicemail left on my cell phone, the salesman states "did a little bit of researching" and that he had found the car in Memphis, and he would not mind going to pick it up for me. However, he wanted me to visit RHT to be sure it was the right vehicle for me before proceeding. [Both voice mail messages from the salesman are still on my cell phone.]
On 9/24/19 I visited RHT. I was shown a lower trim level Rav4 Hybrid and took a test drive. Upon completion of the test drive the salesman took numerous pictures of the car I already owned for the purpose of determining a potential trade in valve. The next step was negotiation over a price. At some point during these negotiations, the salesman said he had just been told that the car we were negotiating over was not actually in Memphis, but would be in Memphis is 4 days. After the second negotiation document (CA) had been printed out and taken by the salesman back to his manager, the salesman and the sales manager returned together and I was told by the sales manager that the car, which had been the subject of our time-consuming negotiations, did not exist. The sales manager told me that the car in question had not yet been built. He also told me I really didn't drive enough to warrant the extra expense of a Hybrid Rav4 and that what I needed, at a considerable cost savings for me, was a gasoline-only car. He offered to order a hybrid car like I wanted, provided I give him a $1000.00 non-refundable deposit. Said to be ordered car would take 4 to 6 months to arrive and might be a 2020 instead of a 2019, so the selling price would probably go up some and my trade-in value would probably go down some.
I did not buy a car nor did I order a car from RHT.
It should be noted that the negotiation sheet (the second version) (CA), as well as a print out on RHT letterhead paper listing the make, model, color and all the equipment on the vehicle (CA), uses a Vehicle Identification Number (VIN). I was able to use a free online VIN lookup site to obtain a printout (CA) showing an actual, already-built vehicle with this exact specific VIN number.

We purchased a brand new vehicle for our daughter first car, a 2017 Yaris. The car is self and purchasing the car was an excellent transaction. With a new vehicle purchase, you are supposed to get free maintenance for the first 2 years or 24,000 miles. The service department is extremely unprofessional and horrendous to do business with. The first oil change they told us that the technician changes her oil, even gave us an invoice and put an oil change sticker on her window. Upon checking if they actually did the oil change they did not so we had to bring the car back.I wait another 30 minutes for them to do the oil change again and just happen that Mr. H was in the waiting room that evening and we spoke about what occurred. She driving it for a couple of months. My husband wants to teach his daughter about checking her fluids, he checks the oil to find out they overfilled her oil by 2 quarts. She drove 3000 miles on a brand new engine with overfilled oil from Toyota service. Bring the car back to Toyota have them correct the oil level. Call Friday to make an appointment for our daughter 10,000-mile oil change, they told us they can do it a 2:00 pm and it will be ready at 2:30 pm. We drop the car off on Friday evening. Get a phone call Saturday morning, your car is not ready for an oil change, my husband tells the Service writer, yes it is, the maintenance light is on and your oil sticker states 10,000 miles. Go at 2:30 to pick it up the car, the car was not even touched. Ask why they didn't call us? The Service writer states because we didn't. I ask how much longer he responds I don't know we have been running behind all day, I said an oil change takes 20 minutes, he looked me in the face and told me you are wrong and you don't know how long it takes. I said yes I do I have been running my own Automotive Repair company for 20 years, he said I don't care what you do you are still wrong and then my husband got upset, due to how they were talking and cutting me off. I will never recommend Ron H. Buyer beware and follow up to make sure you are actually getting the Service you are paying for. We have given them 3 opportunities before I left this review. We tried to do business with them. If the owner Mr. H would like to contact me, I would love to sit down and bring all the paperwork and discussed the way I spoke to and treated this past Saturday