Toyota Of Gallatin

Love my extended family at Ron Hibbard Toyota!! Since moving to middle TN, I have purchased several vehicles from them. They have always treated me like family and not just a customer. I highly recommend anyone who is looking to buy a vehicle - see Lydia, if you need to have your car worked on - see Jordan....these people are fantastic!!!!

The service department told me, in advance, what services would be provided as part of the 60,000 mile checkup, and the cost for each service. The work was done promptly and at the cost presented in advance.

Service department is Awesome, Friendly staff And they treat You like family
And they get you in-and-out, will clean your vehicle weather permitting, how cool is that!!

Had a major issue with my Sienna van at 128,000 miles and contacted Toyota Corporate to no avail. I was extremely unhappy over the issue. Had bought van at Ron Hibbard and went to discuss issue with them. I had decided to trade the van. All the people I dealt with there were very helpful and worked with me on the purchase of a 2019 RAV4 AWD. The dealership was more interested in standing behind Toyota's reliability statements than Toyota Corporate was. I always had good service whenever I took the van in for service.

I love bringing my *** to Ron Hibbard Toyota for service. Jordan in the service department is the greatest! He treats his customers with kindness and respect. He doesn't try to talk you into something you don't need and he listens to any concerns you might have. I will always take my vehicle there for service.

I won't take my vehicle anywhere else for service other than Ron Hibbard Toyota. The friendliness is always the first thing I notice and lots of smiles from Mr. Hibbard and his entire staff.
I'm sure my next vehicle purchase will be from Ron Hibbard Toyota.
Class Act!!!!

As ALWAYS, great service and personnel! Timely, excellent, thorough work!

I have owned many vehicles in my lifetime. This is my first Toyota. I have at it for about six months now, and I am very satisfied!
I took it to the dealer yesterday, (for a recall), and was also pleasantly satisfied with the courtesy I was shown there. My service advisor, Allison, explained what was being done and also kept me informed of the progress! I really appreciated that, as I was waiting for the repairs to be completed.

Great vehicle! Great dealership! Great employee!

Great service from Jordan! He got me in and out before promised. Everything checked in the green.

I service my suv here. I come here because these guys are honest and quick. I have gone to other Toyota dealers that were terrible and were always trying to sell me stuff I didn't need. These guys are top notch and I wouldn't go anywhere else. Period.

They are the best place in my experience to take my car. They have never tried to up sale me on things I truly don't need. They treat me with respect and give me a good service. I really like interacting with everyone there. Thanks for being a descent business. You guys for sure stand out from the crowd. Thanks so much! Keep it up.

Very rude service guy. Feel as if they diagnosed my brand new vehicle with some Itic diagnosis. Questionable about going there again.

Great 40,000 mile service appt. I had an appointment at 11 and was out by 12:30 - with my car serviced and washed!!!

Service Department is great: on time, thorough inspection, quality care. Thanks

I was taking my car home after paying almost $1,000 to repair my car when my car broke. It was having the same issue that was supposedly just fixed. I called early the next morning to let them know. They didn't not tow my car in until after 6pm. I have had no explanation of what is wrong-when it will be fixed-no offer of a loaner car-nothing. My
assigned service rep is very friendly and nice but that isn't getting my car fixed. Very little communication. I had to call multiple times to speak to anyone. No calls from Toyota either time they have had the car, except to tell me it was fixed after the first visit. Which it obviously was not. I'm very disappointed and doubt I will bring it back if something else goes wrong.

An excellent trip to get a car. Found what I wanted and our salesman Wayne was very personable and helpful.

Dropped my Tundra off and 4.5 hrs. later nothing was done. Had to reschedule. A cluster

Service was above and beyond expectations. Great service center. Would recommend.

Always easy to arrange service and work is done quickly and properly.

The sales crew is absolutely amazing at the used and new part of the dealership, past that though the people there are not nice or courteous at all. Steve b*** is is rude to say the least and the finance crew is not that great either. I filled out my paperwork and left the dealership and 5 whole days later I got called in again to come redo my paperwork because it was not right. They are not organized and the attitude toward customers that are spending a lot of money for vehicles is outrageous.