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Address: 300 McGaw Drive, Ste 2, Edison, New Jersey, United States, 08837
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As a Contractor, I have the same experience as Laura G. After submitting my two invoices, a month later THP says it has not received them. Resent invoices and now THP does not acknowledge. My attorney sent a letter giving them thirty days to pay. Still no response.
I have a taken *** insurance for my rental property. My Tenant complained multiple times problem with the Dishwasher, I have promptly filed service request with the ***, below are the claim number details
1. Claim #: *** , March 29 2018, ***
2. Claim #: *** , Jan 5th 2018, ***
3. Claim #: ***, Sept 29th 2017, ***
Every time technicians stated the problem and indicated parts not available to fix this dish washer.
*** insurance declined to replace the dishwasher.
To Whom It May Concern:
Thank you contacting us with the above referenced complaint. We at *** treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
Mr. placed a claim for a Dishwasher leaking not draining water on 3/19/2018. The diagnosis concluded that the cause of the failure to the soap dispenser and actuator was caused from calcium buildup. We were also advised that the door seal failed. Per our policy this failure is clearly excluded from coverage. Please see the referenced section of the policy below;L. Dishwasher
COVERED: All mechanical components and parts, except:
NOT COVERED: Doors; door seals; hinges; handles; glass; knobs; racks, trays, and baskets; rollers; damage caused by broken glass; noise without a related mechanical failure; maintenance and cleaning; commercial units; portable units.
VII. GENERAL LIMITATIONS OF LIABILITY
D. This Agreement covers only repairs and/or replacements due to mechanical failure attributable to ordinary wear and tear. Accordingly, the Agreement does not cover failures which may result from other causes, such as without limitation abuse; misuse and/or neglect; lack of maintenance; rust and/or corrosion; noise without a related mechanical failure; chemical or sedimentary build up; lightning strikes; missing parts; animal, pet and/or pest damage; power failure; power surge; fire; casualty; acts of God; structural and/or property damage; flood; smoke; earthquake; freeze damage; accidents; war; acts of terrorism; nuclear explosion, reaction, radiation or radioactive contamination; insurrection; riots; vandalism; or intentional destruction of property. This Agreement does not cover mechanical failures resulting directly or indirectly from or caused by mold, mildew, mycotoxins, fungus, bacteria, virus, condensation, and/or wet or dry rot regardless of the source, origin, or location and any other cause or event contributing concurrently or in any sequence to the mechanical failure.
In an effort to provide good customer service we offered the customer a goodwill of $100.00 which the customer accepted.
We at *** have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at ***
Sincerely,
Laura D ***Toll Free: ***www.***.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Please see below their terms https://www.***.com/terms
Based on their coverage for dishwasher , it does not cover for the dispenser.
L. Dishwasher
COVERED: All mechanical components and parts, except:
NOT COVERED: Doors; door seals; hinges; handles; glass; knobs; racks, trays, and baskets; rollers; damage caused by broken glass; noise without a related mechanical failure; maintenance and cleaning; commercial units; portable units.
Regards
properly addressed this complaint and cited applicable sections of the policy, which are grounds for denial of coverage.
All home service contracts have inclusions as well as exclusions. In this case the Dishwasher failure was as a result of a non-covered condition. We sincerely apologize for the negative experience, but this failure is not included in coverage. As a gesture of good customer we offered a goodwill of $100.00 which the customer accepted then refused. For additional assistance, please reach out to us ***
Sincerely,
Laura D ***Toll Free: ***Hours: Monday - Friday, 9:00am - 6:00pm EST
I purchased a Premium policy with Total Home Protection on 3/17/17 for $1650. I purchased because it had roofing coverage. I have an issue with my roof and when I called in to place a claim I was told I did not have coverage and a lengthy conversation with customer service I was told it was covered.
They were to send someone out it never happened. I requested my policy be cancelled and was referred to a resolution specialist who advised me that it was covered and he would handle personally to avoid my cancelling the policy. He sent someone out and I received an email stating that it was not covered in the policy. I requested again to cancel my policy via email. I received a call from the resolution specialist stating he had already authorized and paid for the repair. Advised no one had contacted me. Asked to cancel policy told I could not unless he agreed to cancel in conjunction with me. I had been told in an earlier conversation that there was a $250 cancellation fee. Their policy states there should be a 24 to 48 hour span of time that whoever is doing the work should contact for a sercive call. It has been 1.5 weeks and I have not heard from the contractor and Total Home refuse to cancel my contract.
To Whom It May Concern:
All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company.
*** placed a claim for a Leak coming in from the built in sun porch on 2/28/2018. The diagnosis concluded that the leak was caused by minor storm damage causing some shingles to be missing. Per our policy this failure is excluded from coverage as we do not cover porches only occupied living areas or failures from storm damage. Please see the referenced section of the policy below;
B. Limited Roof Leak
Note: Coverage applies to single family homes only.
COVERED: Repair of shake and composition roof leaks over the occupied living area.
NOT COVERED: Leaks related to patios; porches; decks; metal roofs; foam roofs; shingles; cemwood shakes; cracked and/or missing material; tiles; tar and gravel; flat or built-up roofs; structural leaks; asphalt; gutters; downspouts; skylights; flashing; patio covers; solar components; attic vents; roof jacks; satellite components; antennae; chimney components; partial roof replacement; preventative maintenance. We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement.
VII. GENERAL LIMITATIONS OF LIABILITY
D. This Agreement covers only repairs and/or replacements due to mechanical failure attributable to ordinary wear and tear. Accordingly, the Agreement does not cover failures which may result from other causes, such as without limitation abuse; misuse and/or neglect; lack of maintenance; rust and/or corrosion; noise without a related mechanical failure; chemical or sedimentary build up; lightning strikes; missing parts; animal, pet and/or pest damage; power failure; power surge; fire; casualty; acts of God; structural and/or property damage; flood; smoke; earthquake; freeze damage; accidents; war; acts of terrorism; nuclear explosion, reaction, radiation or radioactive contamination; insurrection; riots; vandalism; or intentional destruction of property. This Agreement does not cover mechanical failures resulting directly or indirectly from or caused by mold, mildew, mycotoxins, fungus, bacteria, virus, condensation, and/or wet or dry rot regardless of the source, origin, or location and any other cause or event contributing concurrently or in any sequence to the mechanical failure.
In an effort to provide good customer service we waived the service charge fee after the first vendor assigned was non responsive. Once we received the diagnosis from the second company, the consumer was advised it was a non covered claim. As a gesture of good will we offered to cover the claim. We have been advised by the 2nd vendor that there was an internal issue within the company and the owner has been hospitalized which has caused a delay in the repair but have been assured that the issue has been resolved and the repair will be completed.
We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at .
Sincerely,
Laura DTotal Home ProtectionToll Free: www.totalhomeprotection.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I have gotten mixed response from the company....I was told by their resolution manager Angel S that it was covered and he had already paid the company $400 plus dollars to repair. I just received a call today from *** at*** who was contracted to do the roof repair. He was told to call me a few weeks back but he had been in the hospital...we discussed the situation, in the discussion I Advised him that Angel S said he had been paid, *** advised me that they have done work for Total Home and have never been paid by the company they owe his company $7,000 dollars.
I simply want my policy cancelled and my money paid returned....again just like the response they sent back about a claim I did not place we now have a contractor telling one of their customers he has never been paid by the company.
Regards
Total Home Protection properly addressed this complaint and cited the appropriate section of the policy. We sincerely apologize for your negative experience and would like to assist with a resolution. In an effort to resolve and close the dispute, we have offered a full refund of $1,650.00 to the customer which she accepted. For further assistance, please reach out to us .Sincerely,
Laura DTotal Home ProtectionToll Free: Hours: Monday - Friday, 9:00am - 6:00pm EST
I had to cancel my service plan with total Home Protection. They refused to pay for repairs to my AC unit, because they claimed the coil that needed to be replaced was under warranty from the manufacturer. They told me to call the manufacturer!! How does that help get my AC unit fixed?? I was also told by the contractor they assigned to my claim that they dispute these claims with them all the time and refuse to pay them! This is not the Service company you want to work with!
Thank you contacting us with the above referenced complaint. We at Total Home Protection treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
Mr. Morris placed a claim for a Air Condition not cooling on 4/2/2018. The diagnosis concluded that the cause of the failure was a leak in the evaporator coil which was determined the unit is still under the Manufacturer Warranty until 11/10/2023. Per our policy this failure is excluded from coverage. Please see the referenced section of the policy below;
VII. GENERAL LIMITATIONS OF LIABILITY
Q. This Agreement does not cover repairs or replacements of any item covered by other insurance, warranties or guarantees, including but not limited to, manufacturer’s, contractor’s, builder’s, distributor’s, or home warranty. Our Coverage is secondary to such insurance, warranties, or guarantees.
All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company.
We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at
This company provides 'total home repair services', via monthly fees according to their service policy. Therefore, on March 4th, we provided a claim to them for a range & dryer. At first they told us they did not have anyone in Arkansas to cover our request due to 'revamping' of their system and they would get back with us for a provider. Two days later they provided us a company called ***, to fix our appliances.
We called *** (which is a whole other story) to set up an appointment. We called *** and the first thing they asked for is the service fee of $125 and that they would not place us on the schedule until we provide that service. Strange, b/c that hadn't happened before, but I didn't think twice about it, so I paid. They scheduled to come out and they did on March 19th. I was told they would get back to us.
I called (Total Protect) a week later (26th) and asked the status. They said that the vendor has been approved and is trying to find parts. I then called the vendor (***) and they say they have yet to file with our service issue with our coverage provider (Total Protect). So, that's my predicament, I don't know what's going on. Basically, *** is refusing to handle our claim, which we paid them a service fee for and I anticipate they are not coming based on their experience with Total Protect not paying them...I guess.
As of today, when I contacted the customer services representative (Jim) @ *** he continues to state that they have yet to turn in the needed repair information to our coverage provider (Total Protect) and to get their approval (Total Protect) to approve parts & repair. I call Total Protect and they continue to know what our need is, but refuses to do much about it. I ask them to cancel my membership with them right away and I will take care of things myself.
Well, NOW they want to help. They won't cancel my membership & the give me the run around for days. They send me information of other vendors to contact - whom no longer work with them. They even contacted ***, who scheduled and then backed out at the last minute. After speaking with yet ANOTHER customer service representative, they eventually told me that they wanted to collect another month of membership, THEN they would cancel my membership.
Basically, I'm not getting my appliance fixed, not getting my $125 refund and now I need to pay again to eliminate my membership. Really?
To Whom It May Concern:T
Thank you contacting us with the above referenced complaint. We at Total Home Protection treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
Please be advised that we have no record in our system for *** located at *** AR 72034 being one of our customers. This complaint is intended for Total Protect and not Total Home Protection as the customer points out in his complaint.
We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at .
Sincerely,Laura DTotal Home ProtectionToll Free: www.totalhomeprotection.com
This company ignored federal and state law when it comes to emails. I track down affiliate marketers and the companies who hire them and Total Home Protection hires affiliate marketers who send unsolicited commercial bulk email (SPAM). I've tried to reach out to ownership, Mr. Ronald Seruya but he ignores me. I urge people that have been scammed by this company to contact their Attorney General's office of consumer protection as well as their division of insurance. 97 complaints in under 2 years is unheard of. Its surprising they are still in business. Know this, the SPAM this company's affiliate marketers sends you is illegal and a federal crime. Report them to the FTC!!!
I have compiled information on this company and centralized complaints on my website www.getevenwithspammers.org if you want to see what others are saying about this company's practices.
Thank you contacting us with the above referenced complaint. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
Please be advised that all Total Home Protection emails are CAN-SPAM compliant. All emails contain a clear and conspicuous unsubscribe link, as well as a physical unsubscribe mailing address. Mr. Robinson’s opt-out request has been forwarded to all affiliate marketers. Affiliate networks do not have the consent of Total Home Protection to solicit Mr. Arthur Robinson.
Have a contract with Total Home Protect.
I am also a contractor, in Ohio ,with a A+ rating for over ten years.
My experience with Total Home Protect, and their local service provider: heating and air/cond,
was very favorable.
There were ordering and timing issues, not the fault of the service provider.
Considering the cost savings, shipping delays due to availability of parts, and service contact: I consider their service work, and staff, to be first rate.
On January 31, 2018 I entered into a contract in good faith with Total Home Protection(THP) for a Platinum home warranty plan/policy. My plan/policy took effect March 2, 2018. All items covered for my home were in working order at the time I signed up for the plan and even after my plan start date began. On the morning of March 19, 2018, I noticed I had no hot water in my kitchen when I went to do the dishes. I posted on my neighborhood *** group the same day (3-19-18) asking if anyone could help me figure out why my water heater wasn't working. I followed the manufacturers instructions to try and relight the pilot light. It did not light, so I contacted THP to file a claim, as this is something that should be covered based on my understanding of the warranty plan/policy. When I called, THP takes my info, assigns a claim number and sends me an email of who to contact for getting my water heater fixed. A week later the plumber comes out to assess it, he contacts THP and THP denies the claim stating it is "preexisting". So, I made the plumber wait while I got THP on the phone to discuss what "preexisting" means and person with THP could not explain it to me. Then I asked to speak to a supervisor, and with no luck, I paid the plumber for his $50.00 mandatory service call and he left without fixing my water heater. 5 hours later, I contact THP again, I got the run around passing me to different people to speak with and this guy Oscar gets on the phone and tells me they will settle the claim with me for half of what the service would cost. SAY WHAT?? He sent me an email to agree to, sign and return it and they would then pay half. After reading the absurd, ridiculous email, I am pursuing contacting Revdex.com, ***, the AG's offices in PA & TX and *** of which I used a credit card to pay for this SCAM of a warranty. This company uses very shady business practices/techniques and needs to be stopped. There are many more details to explain, however, words are limited.
Revdex.com1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 191034/3/2018COMPLAINT ID: ***To Whom It May Concern:
Thank you contacting us with the above referenced complaint. We at Total Home Protection treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
***'s policy started 3/2/2018 and she placed a claim for the Water Heater on 3/19/2018 stating the last time the unit was working properly was 3/18/2018. *** was assigned to the claim and diagnosed the failure as the pilot assembly failed. This type of failure is not an immediate failure and takes up to a year to fail. As per the terms of service:
? This Agreement does not cover any known or unknown pre-existing conditions.
In an effort to provide good customer service, we offered the customer a goodwill payment of half the repair cost of $167.00 towards this non-covered claim. Unfortunately, the consumer rejected our goodwill gesture. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company; however, this claim does fall outside the scope of coverage.
We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any questions, please contact me at ***.
Sincerely,
Laura DTotal Home ProtectionToll Free: www.totalhomeprotection.com
Hello ***I'm asking that this claim be Closed Resolved. Total Home Protection properly addressed this complaint and cited applicable sections of the policy, which are grounds for denial of coverage. All home service contracts have inclusions as well as exclusions. In this case the Water Heater failure was as a result of a non-covered condition. As a gesture of good customer service we offered the customer a goodwill of $167.00 towards the repair on the non covered claim. The customer chose to cancel and we gave a full refund and waived the $50.00 administrative fee.
Laura
Laura D
Consumer Advocate Specialist
Reason of complaint.
On June 25, 2017 I entered into a service agreement with ***
On January 2, 2018 I requested service on the heating unit at *** The company they sent out***, found the problem to be a defective fan motor. After informing *** of the problem they had the service tech take pictures of the motor and send them in. Without examining or testing the motor they said it was dirt causing the problem and refused to fix the unit.
The tech that came out took some things apart and used gauges and other instruments to tell him exactly what the problem was. The *** rep that was on the phone only looked at pictures and decided from those pictures that the tech did not know what he was talking about and refused to honor the claim.
I then went into my own pocket and paid for a second opinion from a different company. I contacted *** a different company with an impeccable reputation here in the *** county area. After examining the unit they found the same cause of the problem to be the fan motor. *** still refused to honor the agreement.
*** is a *** company doing business here in *** under *** laws. (I must admit that I fail to see why *** laws don’t apply to them doing business here in ***).
I then contacted an attorney in *** and he filed a Demand for Performance Letter. The required time for them to respond has passed with no reply from them.
All the efforts I’ve made and the steps I’ve taken are enclosed as an attachment herein.
Thanks
Revdex.com***
3/27/2018COMPLAINT ID: ***To Whom It May Concern:
Thank you contacting us with the above referenced complaint. We at *** treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
A claim was submitted for a Heating system not responding to the thermostat on 1/2/2018. The diagnosis concluded that the blower motor had failed. When the unit is dirty it will cause the motor to overheat and fail. Please see the referenced section of the policy below;
VII. GENERAL LIMITATIONS OF LIABILITY
D. This Agreement covers only repairs and/or replacements due to mechanical failure attributable to ordinary wear and tear. Accordingly, the Agreement does not cover failures which may result from other causes, such as without limitation abuse; misuse and/or neglect; lack of maintenance; rust and/or corrosion; noise without a related mechanical failure; chemical or sedimentary build up; lightning strikes; missing parts; animal, pet and/or pest damage; power failure; power surge; fire; casualty; acts of God; structural and/or property damage; flood; smoke; earthquake; freeze damage; accidents; war; acts of terrorism; nuclear explosion, reaction, radiation or radioactive contamination; insurrection; riots; vandalism; or intentional destruction of property. This Agreement does not cover mechanical failures resulting directly or indirectly from or caused by mold, mildew, mycotoxins, fungus, bacteria, virus, condensation, and/or wet or dry rot regardless of the source, origin, or location and any other cause or event contributing concurrently or in any sequence to the mechanical failure.
All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company.
In an effort to resolve this complaint, the customer can provide a second opinion to *** for us to review. At this time have we not received a Demand for Performance Letter or a fax from this customer.
We at *** have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at ***.
Sincerely,*** ProtectionToll Free:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
***
The problem with the motor was caused by wear and tear. This has been validated by two technicians, the one you sent out and the second opinion I paid for. These are two reputable companies that physically examined and tested the unit. You can't get a true diagnosis just by looking at some pictures. I have two service agreements with your company and both accounts current. Just like I paid my monthly payments I expect you to honor a claim when it's submitted whether you like the cost or not.
properly addressed this complaint and cited applicable sections of the policy, which are grounds for denial of coverage. All home service contracts have inclusions as well as exclusions. In this case the A/C failure was as a result of a non-covered condition. We sincerely apologize for your negative experience, but this failure is not included in coverage
In an effort to resolve this complaint, the customer can provide a second opinion to *** for us to review. At this time we have not received a Demand for Performance Letter or a fax from this customer.
For additional assistance, please reach out to us ***.
Sincerely,
*** ProtectionToll Free: ***Hours: Monday - Friday, 9:00am - 6:00pm EST
I wish to submit a complaint regarding this company. I wish to say that this company is the worst warranty company and I am surprised that they are allowed to be in business for treating people this way. First of all people work very hard for their money and for a company to take advantage of people to make a profit, it wrong. I scheduled a service call for my furnace and I was told my the repair man that in order for the company to allow him to fix anything in my home, they had to authorize the job. He came out to our home on a Saturday, which no one was in the office on Saturday to authorize any jobs. Then he still requested that I pay him a $45 service fee, which I questioned. He stated that the policy was that I have to pay the service fee upon arrival. I have never heard of that. I am no technician, but I have since enough to know that means when a job is completed. He never completed any job. He only came out once, however, he told the company he come out and fixed my furnace and he only came out the initial time. How is it that he fixed something, when they was not in the office to authorize him to do anything. He never came out any or time. If they authorized him to do something. He told them that something difference was wrong and they authorize and they must have thought that he fixed it, because he surely didn't fix anything here. I have camera's on my home to show the one and only time the technician came to my house. He also had me to inform the company that we needed a new water heater, which my husband explained to the man at the hardware store the issue we were having and all that needed to be replaced was a pressure relief valve. The water heater is only 6 years old. He made it seem like the it was on it's last leg. t appears this technician is taking is not being honest about what he is telling the company. I don't like being taking advantage of and If I have to get an attorney, I will, because I made him a service fee, and he has cause worst problems.
Revdex.com1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103
3/27/2018COMPLAINT ID: ***To Whom It May Concern:
Thank you contacting us with the above referenced complaint. We at Total Home Protection treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
A claim was submitted for a Heating system not turning on and off on 3/9/2018. The diagnosis concluded that the cause of the failures was the ignition module shorted out and caused secondary failures to the flame sensor, the igniter and the run cap. We authorize repair of the initial failure of the ignition module, which was changed out during the initial visit. The policy does not cover the secondary failures, so the flame sensor, ignitor and run cap were not replaced at that time. Per our policy secondary failures are excluded from coverage. Please see the referenced section of the policy below;
VII. GENERAL LIMITATIONS OF LIABILITY
D. This Agreement does not cover mechanical failures resulting directly or indirectly from or caused by mold, mildew, mycotoxins, fungus, bacteria, virus, condensation, and/or wet or dry rot regardless of the source, origin, or location and any other cause or event contributing concurrently or in any sequence to the mechanical failure.All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company.
In an effort to resolve this complaint, the customer can provide a second opinion for us to review.
We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at .
Sincerely,Laura DTotal Home ProtectionToll Free: www.totalhomeprotection.com
I'd vote ZERO STARS if that were an option! They take your money right away though. Not sure what the issue is with this warranty, but something is! I submitted a claim on 03/12/18 and we're still freezing to death! All I get is the run around and a different story everytime I call, which is daily. I'm just sick of it, I did my part and this is a BREACH OF CONTRACT. Maybe a lawyer would be able to settle this.
My a/c went out, called warranty company, they sent out someone paid him $45.00 for him the unit was dead/ I have both units serviced twice a year. He contacted the warranty Co., for them to tell me thy would do nothing finally said AS A courtesy would send me $300.00 to keep my mouth shut. I paid this Company for a 5 year Platinum Policy $1871.24 9-23-2016 only to be scammed. I had *** replace my unit $4300.00 he took pictures sent them to warranty company showing them what failed he said scammers. bilk the seniors/
Revdex.com1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 191033/20/2018COMPLAINT ID: ***To Whom It May Concern:
Thank you contacting us with the above referenced complaint. We at Total Home Protection treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
*** placed a claim for a Air Condition not cooling on 2/2/2018. We assigned and received a diagnosis from *** AC & Heating which concluded that the cause of the failure was no freon in the unit, oil by the reversing valve, a leak in the freon line caused by rust/corrosion. We then were advised by the customer that he contacted his own technician who does maintenance on the unit. We were advised by the customers technician from ***, Inc that the customer contacted them to replace the unit. There is no diagnosis from *** Inc, as they did not go out on a diagnostic call they went out to give him just an estimate. Per our policy this failure is clearly excluded from coverage. Please see the referenced section of the policy below;
I. BASIS FOR COVERAGE
A. Air Conditioning SystemNote: Coverage available on Air Conditioning units up to a 5-ton capacity, and for residential use only.
COVERED: Mechanical parts and components of two (2) ducted electric central air conditioning systems. All components and parts for units below 13 SEER and/or R-22 equipment, and when we are unable to facilitate repair and/or replacement of failed covered equipment at the current SEER rating or with R-22 equipment, repair and/or replacement will be performed with 13 SEER/R410A equipment and/or 7.7 HSPF or higher compliant, except:
NOT COVERED: Filters; condenser casings; registers and grills; water towers; humidifiers; chillers; electronic air cleaners; window units; non-ducted wall units; mini-split wall units; gas air conditioning systems; water evaporative coolers; swamp coolers; condensate pumps; thermal expansion valves; all exterior condensing, cooling and pump pads; disconnect boxes; roof mounts, jacks, stands or supports; cost for crane rentals; electronic, computerized, and manual systems management and zone controllers; commercial grade equipment; refrigerant conversion; leak detections; water leaks; drain line stoppages or drain pans; maintenance; rusted and/or corroded coils; component short to ground; noise without a related mechanical failure; improperly sized units; air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications; improper use of metering devices (i.e. thermal expansion valves). We are not responsible for the costs associated with matching dimensions, brand or color made. We will not pay for any modifications or upgrades necessitated by the repair of existing equipment or the installation of new equipment. We will pay up to $10 per pound per occurrence for refrigerant. You are responsible for payment of any costs in excess of $10 per pound.
III. REQUESTING SERVICE – CALL
E. In the event we authorize or request you to contact an independent service contractor to perform a covered service, we will provide reimbursement for an authorized amount of the cost you incur for the repair or replacement services. Acceptable proof of the repair and your actual itemized costs must be provided to and approved by us before any reimbursement will be paid. We are not responsible for expenses you incur without our express consent. We will not reimburse you for any costs associated with unauthorized repairs or work performed by unauthorized contractors.
All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company.
In an effort to resolve this complaint, we offered the customer a Goodwill of $300.00 which the customer accepted.
We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at .
Sincerely,
Laura DTotal Home ProtectionToll Free: www.totalhomeprotection.com
I filed a claim on 02/21/18 for a broken stovetop. On 2/22/18 BJ out of *** came to look at the claim. He stated he had to order 3 parts and they would be in in a few days. I paid the deductible and he left. Well it's now 03/16/18 and my stove is still not working. I've called *** everyday this week, each time promising to be called back by a supervisor and nothing! I'm a mother with kids with no working stove in my house. This is illegal. I advise everyone to stay far away from this company. I'm getting all my money back and going elsewhere.
To Whom It May Concern:
Thank you contacting us with the above referenced complaint. We at *** treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
Please be advised that we have no record in our system for *** located at *** being one of our customers. This complaint may have been intended for *** and not ***. We at *** have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at ***
Sincerely,
***
***
Toll Free:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I filled out a form to get more information on thier website 2 months ago and I've recieved soliciation calls EVERY day since. I have called the company direct more than one time to please remove my number and I get a man who rudely hangs up on me.
To Whom It May Concern:
Thank you contacting us with the above referenced complaint. We at Total Home Protection treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
Our Sales Team received an inquiry from this customer regarding a price quote for a policy. A member of our team then reached out to this customer. Our system then puts the inquiry into a different queue which then has a different representative reach out, which is the standard sales operating procedure. We have removed this customers name and number at her request on 3/6/18 from our system and no further calls should be received. We apologize for any inconvenience this may have caused.
We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at .
Sincerely,Laura DTotal Home ProtectionToll Free: www.totalhomeprotection.com
So far I am having a negative experience. How many times do I have to call to receive my email for a work order.
Thank you contacting us with the above referenced review. We at Total Home Protection treat each rev with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
A claim was placed on 03/12/2018 at 09:29:41 and a technician was assigned to the claim at 03/12/2018 at 17:44:24 and a 2nd email was sent with the company's information at 03/12/2018 at 17:58:27. The email may have gone into the junk/spam folder which we have no control over. We were advised that the technician was out on 03/13/2018 and we contacted the technician the same day. Although he did not have a diagnosis at that time, he contacted us the next day with his diagnosis.
As per the policy
B. Upon request for service under normal circumstances, we will contact an authorized Service Contractor within two (2) days during normal business hours and four (4) days on weekends and holidays after you request service. The authorized Service Contractor will contact you to schedule a mutually convenient appointment during normal business hours.
We sincerely apologize for your negative experience, but this claim was handled in accordance with the policy.
I purchased a home warranty from total home protection and when I tried to file a claim I was told the contract states it does not cover my claim. I informed them my contract di have that particular part in it. I was then told they have the right to change their contract without informing me and I should have been checking the website to know this information. After many conversations about how it is illegal to change a contract they then told me the contract states they can change it at anytime. I told them once again my contract did not have that clause in it and I would send an email on my contract I was told "maam I assure you that is in your contract". I have read my contract from front to back and none of those statements are anywhere in it.
Revdex.com1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 191033/16/2018COMPLAINT ID: ***To Whom It May Concern:
Thank you contacting us with the above referenced complaint. We at Total Home Protection treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
*** placed a claim for a Air Condition not cooling on 2/22/2018. The diagnosis concluded that the cause of the failure was a shorted to ground compressor. Per our policy this failure is clearly excluded from coverage. Please see the referenced section of the policy below;
I. BASIS FOR COVERAGE
A. Air Conditioning System
Note: Coverage available on Air Conditioning units up to a 5-ton capacity, and for residential use only.
COVERED: Mechanical parts and components of two (2) ducted electric central air conditioning systems. All components and parts for units below 13 SEER and/or R-22 equipment, and when we are unable to facilitate repair and/or replacement of failed covered equipment at the current SEER rating or with R-22 equipment, repair and/or replacement will be performed with 13 SEER/R410A equipment and/or 7.7 HSPF or higher compliant, except:
NOT COVERED: Filters; condenser casings; registers and grills; water towers; humidifiers; chillers; electronic air cleaners; window units; non-ducted wall units; mini-split wall units; gas air conditioning systems; water evaporative coolers; swamp coolers; condensate pumps; thermal expansion valves; all exterior condensing, cooling and pump pads; disconnect boxes; roof mounts, jacks, stands or supports; cost for crane rentals; electronic, computerized, and manual systems management and zone controllers; commercial grade equipment; refrigerant conversion; leak detections; water leaks; drain line stoppages or drain pans; maintenance; rusted and/or corroded coils; component short to ground; noise without a related mechanical failure; improperly sized units; air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications; improper use of metering devices (i.e. thermal expansion valves). We are not responsible for the costs associated with matching dimensions, brand or color made. We will not pay for any modifications or upgrades necessitated by the repair of existing equipment or the installation of new equipment. We will pay up to $10 per pound per occurrence for refrigerant. You are responsible for payment of any costs in excess of $10 per pound. All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company.
We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at .
Sincerely,Laura DTotal Home ProtectionToll Free: www.totalhomeprotection.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: my contract does not have that clause in it. I understand contracts change but the change should not apply to me it should apply to the customers that purchased total home protection after the contract changed. Short to ground is not in my contract!!
Regards
Total Home Protection properly addressed this complaint and cited applicable sections of the policy. All home service contracts have inclusions as well as exclusions. In this case, the failure is a shorted to ground compressor is listed as a non covered failure, also a shorted to ground compressor is caused by a failure to maintain the unit properly. Please see below
Problems that cause AC compressor failure
When AC compressor failure happens, it’s often due to an underlying issue that causes stress on the system. That’s important to know for two reasons:By detecting and fixing the underlying cause, you’ll prevent AC compressor failure
If you replace a failed compressor without fixing the underlying cause, the new compressor is likely to fail as well.These are the common issues that cause AC compressor failure:
1. Dirty coils.When dust, grime and mineral scales build up on the condenser coil, the air conditioner can’t expel enough heat from the system and it’s forced to run constantly trying to cool your space. The increased pressure and temperature can cause the compressor to overheat and fail.
2. Blocked suction lines.When your air conditioner’s refrigerant lines become blocked or damaged, the first thing you’ll notice is that the unit is not cooling as effectively. If the problem is not fixed, once again the increased pressure and temperature cause overheating and AC compressor failure.
3. Low refrigerant charge.If your system’s refrigerant lines develop holes or cracks, the air conditioner leaks refrigerant. After a while, the level becomes so low that the compressor has to work harder to pump enough refrigerant through the system to cool your space. The strain can eventually cause the compressor to break down.
4. Incorrect suction line size.If your refrigerant line develops leaks and needs to be replaced, make sure you get an experienced AC technician to do the job. A line that’s too large or too small for your system can cause premature AC compressor failure.
5. Too much refrigerant.If a less-than-qualified person works on your air conditioner and inadvertently adds too much refrigerant, or even the wrong type of refrigerant, it can be a deadly mistake for the compressor.
6. Electrical problems.An electrical failure can result in a buildup of acids that cause a great deal of damage to other parts in addition to the compressor. If you have a failed compressor, make sure the technician tests for the presence of these acids. If he finds them, an electrical burnout has caused damage throughout the system that is probably not worth fixing.But electrical problems are often easily preventable when an experienced tech inspects your system: he can spot and repair damaged wiring, fuses and contractors before they take down your system and cause AC compressor failure.
7. Contaminants in the system.The high heat and pressure in an air conditioning system, not to mention the locations where they are typically can introduce any number of contaminants that can cause damage. These include air, moisture, dirt, debris, leaves, soot, acids, and even bird and pest droppings.
8. Inadequate oil lubricant.The air conditioner’s oil lubricant must be monitored. If there’s not enough, the system can’t work properly and all kinds of problems can result, including AC compressor failure. When your system is regularly maintained by a trained AC professional, he will check the lubricant levels and the condition of the oil pump to prevent this problem.
Our policy states THP reserves the right to revise this Agreement at any time and you (the customer) are deemed to be apprised of and bound by any changes to this Agreement. A copy of the policy is listed at www.totalhomeprotection.com under Terms & Conditions at all times for review.
We sincerely apologize for your negative experience, but this failure is not included in coverage. As a gesture of good customer we can offer one free service call fee as a courtesy.
Sincerely,Total Home ProtectionToll Free: Hours: Monday - Friday, 9:00am - 7:00pm EST
I paid this company for a "Home Warrenty" was giving a "contract receipt" stating I was paid in full and had a $0.00 service call fee on my receipt.. they chose to ARGUE that I was wrong, WHEN I showed them I was told it was a "mistake". I'm sorry but it's a legal contract.
I contacted them about a broken water heater on the 6th of March. They said they would contact me by email to see if I have a contract. I was phoned by the repair man, NOT A EMAIL, was told he couldn't come out till Friday the 9th of March. I am disable who's over weight and sweat so isn't a very good smell...haha I asked about the service call fee and was told it would be waived this time only... the service man made it out I told him "I" removed the ignighter to replace it cuz I couldnt wait and lost it. He looked at the water heater and told me " it needs a whole new ignition system" and he needed to go call them why not infront of me is beyond me. I was also told by him I need to pay the service fee.
I called the home protection Warrenty and was told the service man told them it was all rusted and corroded....... It's NOT COVERED!! Why am I paying a home warranty for NOTHING TO BE COVERED? HELLLP PLEASE
Revdex.com1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 191033/12/2018COMPLAINT ID: ***To Whom It May Concern:
Thank you contacting us with the above referenced complaint. We at Total Home Protection treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
*** placed a claim for a Water Heater on 3/8/2018 that the pilot light was not working. We assigned Six-2 Handyman Service to the claim on the same day with a $45.00 Service Charge Fee. The diagnosis concluded that the customer tried to fix the unit and pulled out the ignitor and lost it. The unit was rusted and corroded and leaking from the supply line. Per our policy this failure is clearly excluded from coverage. Please see the referenced section of the policy below;
VII. GENERAL LIMITATIONS OF LIABILITY
R. This Agreement does not cover any mechanical failure when the covered item or system has been repaired, modified, disabled or adjusted in any way which prevents us or our independent Service Contractor(s) from inspecting, diagnosing and/or repairing the mechanical failure. This Agreement does not cover any mechanical failure to any covered item or system that has been improperly altered, repaired, installed, modified or damaged in the course of remodeling or unauthorized repair.
V. COVERAGE
G. Water HeaterCOVERED: All components and parts for gas and/or electric hot water heaters, including circulating pumps, except:NOT COVERED: Auxiliary and secondary holding/storage tanks; main, holding or storage tanks; expansion tanks; base pans; drain pans and drain lines; line restrictions; pressure reducing valve; sediment build-up; mineral and/or calcium build-up; rust and corrosion; combustion shutdown; color or purity of water; flues; vent pipes/lines; insulation and insulation blankets; heat recovery units; tankless hot water heaters; low boy and/or squat water heaters; solar water heaters including all solar components and parts; any noise without a related mechanical failure; racks; straps; timers; energy management systems; commercial grade equipment and units exceeding 75 gallons. We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement. All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company.
In an effort to resolve this complaint, we waived the service charge fee of $45.00
We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at .
Sincerely,Laura DTotal Home ProtectionToll Free: www.totalhomeprotection.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Upon buying my house, I had a warranty through this company as part of closing. I let it expire as I did not wish to continue on with them. Since that time, they have called me multiple times per day, and I have continued to insist that they remove me from their call list. One representative, Daniel, upon me telling him once again to stop calling, began yelling at me in my ear, literally "lalalalala" like a child, like he didn't want to hear me speak. I was then transferred to a "manager" who I don't believe was really a manager, and at that time he assured me that I would be removed from the list. I have now received their call again. I have asked three times to be removed, yet they persist. They are obviously not complying with the Telemarketing Sales Rules, and I would like them to be held accountable.
Thank you contacting us with the above referenced complaint. We at Total Home Protection treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
Please be advised that we have no record in our system for *** located at *** Herndon, VA *** being one of our customers. This complaint may have been intended for Total Protect and not Total Home Protection.
We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at .Sincerely,
Laura DTotal Home ProtectionToll Free: www.totalhomeprotection.com
Total Home Protection sincerely apologizes for any calls that were made to this potential customer. Although we were able to see this customers information in our Sales Force system we were unable to locate the calls to this customer. The Sales Manager has been advised and has spoken the Sales Team, to ensure they offer a quality customer service experience when advised to remove a potential customers name. We have made every effort to remove any contact information from our system so no calls will be made or emails will be sent going forward to this customer.
Sincerely,Laura DConsumer Advocate Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
My furnace was stop working in the beginning of February. The contractor told the total protect that the unit is not repairable but total protect still sent me replacement part which took two weeks to get to me and it didn't fit. The contractor sent them another note that the unit is not repairable. It took them one week to finally agree to replace the unit. The called me and told me that my out of pocket cost is 777.77 and if I want to authorize them to place the order for the new unit. I authorized the work and after a week they called back and said that there was a mistake and my out of pocket cost is $1300. I believe that the charges are unnecessary and ridicules. I am calling the customer services and service contractor everyday since I am without heat for more then a month in the middle of winter with temperatures around 20 degrees. I am trying to reach out to a superiors and escalate the claim but there is no phone number and customer services always tells me that they don't have a supervisor available to talk to me. I am out of option at this point and without heat in the 20 degrees temperature. Please help.
Thank you contacting us with the above referenced complaint. We at Total Home Protection treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
Please be advised that we have no record in our system for *** located at *** Centreville, VA *** being one of our customers. This complaint may have been intended for Total Protect and not Total Home Protection.
We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at .
Sincerely,Laura DTotal Home ProtectionToll Free: www.totalhomeprotection.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Yesterday I called Total Home Protection (THP) due to my A/C unit not cooling. On the same day I received a confirmation email which noted my Policy number with my claim number *** and it noted that I was assigned to ***. The email also provided me with the merchant's email address, as well as the telephone number in which to reach them directly to schedule a mutually convenient appointment. I then telephoned *** yesterday and they came out to my home this afternoon to review my A/C unit. The technician from *** concluded that my compressor was no longer working and advised me that he would be communicating the said to THP personnel with his analysis of the A/C unit. The technician then advised me that he had communicated with a THP individual and was told that a representative from THP to discuss the outcome. About a half-hour later, I received a telephone call from Gil with THP. Gil advised me that the technician from *** had sent him some pictures of my A/C unit and that based on the fact that the A/C unit lacked maintenance and/or was very dirty, it had caused the A/C unit to overheat which resulted in the compressor burning out, therefore, he stated that the A/C unit would not be covered for any repairs by THP. I replied to Gil that every year with my previous home protection company, they would usually come out every year just to put in Freon, but never once did they ever state the A/C unit lacked maintenance and/or was dirty. I asked Gil where in the coverage pamphlet did it discuss the lack of maintenance and Gil replied that it was discussed under section VII, D. *** tech confirmed THP had falsified reason for not replacing or repairing my A/C unit and he will provide a letter to confirm if requested.
Revdex.com1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 191033/5/2018COMPLAINT ID: ***To Whom It May Concern:
Thank you contacting us with the above referenced complaint. We at Total Home Protection treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
*** policy started 10/25/17. She placed a claim for a Air Condition unit not cooling on 2/26/2018. The diagnosis concluded that the rotor was locked up caused the compressor to fail. The customer states that freon was added into the unit every year, this shows that the unit was leaking freon and not working properly prior to her policy with us. Adding freon is not repairing the failure, there was a leak in the system which would have been located if maintenance was done and repaired at that time. When a unit is low on freon it will cause the rotor to lock and the compressor to fail. Per our policy this failure is clearly excluded from coverage and also shows the unit entered our policy with a pre existing issue that contributed to the failure. Please see the referenced section of the policy below;
I. BASIS FOR COVERAGE
A. Air Conditioning SystemNote: Coverage available on Air Conditioning units up to a 5-ton capacity, and for residential use only.COVERED: Mechanical parts and components of two (2) ducted electric central air conditioning systems. All components and parts for units below 13 SEER and/or R-22 equipment, and when we are unable to facilitate repair and/or replacement of failed covered equipment at the current SEER rating or with R-22 equipment, repair and/or replacement will be performed with 13 SEER/R410A equipment and/or 7.7 HSPF or higher compliant, except:NOT COVERED: Filters; condenser casings; registers and grills; water towers; humidifiers; chillers; electronic air cleaners; window units; non-ducted wall units; mini-split wall units; gas air conditioning systems; water evaporative coolers; swamp coolers; condensate pumps; thermal expansion valves; all exterior condensing, cooling and pump pads; disconnect boxes; roof mounts, jacks, stands or supports; cost for crane rentals; electronic, computerized, and manual systems management and zone controllers; commercial grade equipment; refrigerant conversion; leak detections; water leaks; drain line stoppages or drain pans; maintenance; rusted and/or corroded coils; component short to ground; noise without a related mechanical failure; improperly sized units; air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications; improper use of metering devices (i.e. thermal expansion valves). We are not responsible for the costs associated with matching dimensions, brand or color made. We will not pay for any modifications or upgrades necessitated by the repair of existing equipment or the installation of new equipment. We will pay up to $10 per pound per occurrence for refrigerant. You are responsible for payment of any costs in excess of $10 per pound. I. BASIS FOR COVERAGE
During the term of this Agreement, we agree to pay the covered costs to repair or replace the items listed as covered on your Agreement Coverage Summary if any such items become inoperable due to mechanical failure caused by normal wear and tear. Determination of Coverage including the operational condition as of the Agreement effective date for any claim will be made solely by us, considering but not limited to, our independent contractor’s diagnosis, hereinafter referred to as the “Service Contractor”. This Agreement does not cover any known or unknown pre-existing conditions. It is understood that WE ARE NOT A SERVICE CONTRACTOR and is not itself undertaking to repair or replace any such systems or components. This Agreement covers single-family homes, new construction homes, condominiums, townhomes, and mobile homes under 5,000 square feet, unless an alternative dwelling type (i.e. above 5,000 square feet or multi-unit home) is applied, and appropriate fees are paid. This Agreement will not cover systems or appliances within (a) commercial properties; (b) residential properties used for business purposes, including, but not limited to, dwellings used for rest homes, day care centers, schools and/or professional offices; (c) common areas of condominiums, multi-family houses and/or cooperatives; (d) vacant properties, and; (e) foreclosed/short sold properties. Coverage applies to the systems and components mentioned as “covered” in accordance with the terms and conditions of this Agreement so long as such systems and components:
All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company.
We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at .
Sincerely,Laura DTotal Home ProtectionToll Free: www.totalhomeprotection.com
Laura D8:42 AM (5 hours ago)to meGood Morning ***
In regards to this complaint, we have been able to resolve between Total Home Protection and the customer.
Revdex.com:
The only reason there was a resolution was because I took my complaint to Small Claims Court and I won, therefore the final judgement ordered Total Home Protection to reimburse me for all costs.
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards