Todays Concept Tomorrow Success, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Customer was provided *** *** and *** Return Label on 2/4/via email ***The Return Label was emailed again on 02/09/(see below customer's confirmation via ***)We will process a refund as soon as we receive our product back.From Buyer - ***
***2/9/16:ESTI finally received the return label on 2/9/at 3:PMI will return the items immediately, and I expect a prompt refund or this *** claim will be escalated

We offer a 30-day return policy. As a token of goodwill, customer was provided RMA# [redacted] and FedEx Return Label on 03/10/16 via email [redacted] We will ship a replacement as soon as we receive our merchandise back.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
Russell Hoeppner THANKS Revdex.com of New Jersey for doing what I was unable to do - get action & a response!

The cardholder’s account was credited on 10/20/16 in FULL amount of $15.51 (Capture: Transaction ID [redacted] for $15.51, Refund Transaction ID [redacted] for $15.51). The item is discontinued with the manufacturer. We apologize for the refund delay.

Hello, Your order has been refunded in full. Thank you for providing us with return information and excuse us for any delay. Sincerely,FainaAccounting Department Tell us why here...

NEW replacement filter model 2100 was shipped to customer on December 2, 2015 via FedEx Smartpost under tracking [redacted]. The package is currently in transit, estimated delivery is tomorrow, Friday, December 11, 2015. We apologize for the mishandling of this order.

I have received my refund

The cardholder’s card was credited on 08/27/15 in the amount of $143.76 (Refund Transaction ID [redacted]). Therefore we cancelled the backorder. We apologize for the inconvenience.

The customer's Amazon account was credited on 12/14/14 in full amount of $79.99. We apologize for the refund delay.

Review: On 10/28-13 I ordered [redacted] vacime bags on-line from this company. My order number is[redacted]. The company e-mail indicated they would ship by ground and would send me a confirmation number, which never arrived. My e-mails to their contact information were never returned and phone calls reached a system that not only didn't answer, but cut the call off completely. I hereby file a complaint against this company for on-line fraud.Desired Settlement: I want my money returned and fulfillment of the order I placed. I also want a written explanaton as to why this company has such shoddy/non existant customeer service and an apology for the time I have had to spend on this issue.

Business

Response:

The cardholder’s card was credited on 11/25/2013 in full amount of $15.95 (Transaction#[redacted]). Unfortunately, the merchandise you ordered has been discontinued with the manufacturer. We are very sorry for any inconveniences this may have caused you. Please accept our sincere apology for your previous order.

Review: I placed an order online on Tues, Dec. 17, 2013 for products and shipping totaling $200.83. I received an email confirmation from the company with the order number [redacted]. After two days, I checked the website to see the status of the order and saw that it was canceled. I had not received any notice of the cancellation. I immediately emailed the company to ask why my order was canceled. I received no reply and never received the product. The company charged my credit card for the order and did not send anything. I would like a full refund. Thank you, [redacted]Desired Settlement: The amount of $200.83 should be refunded to my Mastercard.

Business

Response:

Customer has international credit card and it was declined by credit card verification company. The cardholder’s card was credited on 01/07/2014 in full amount of $200.83 (Transaction#allergybegone-[redacted]).

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On September 30, 2015 I ordered a placement filter for my Honeywell air purifier. I found Allergy Be Gone's web site listing an Item # [redacted] fitting my [redacted]. I received the item on October 6th but went out of town prior to installing it.

On October 27th, I discovered that the item is too big for my product and wanted to exchange for the proper one. I found out that their web site incorrectly lists this as being able to fit my unit. After six phone calls and three e mails, they finally provided me with a return authorization on November 6th. We sent the item via fed ex ground on November 9th. (Tracking # [redacted]). They received it back on November 16th. After waiting five days, I contacted them to find out when I would receive my replacement, as well as a $5 credit for the price difference. I needed item # 21500. Again three phone calls and four e mails later, I have been promised nothing and received the same NOTHING! I wrote to their owner, Mr. Allen Barsano, on December 2nd asking him to look in on the order. Again, I heard nothing back. Today I started a dispute with Visa in order to get a refund from this company.Desired Settlement: Please look at their Facebook page. It looks like I am not the only customer that has had BAD service from this place. I trust you will research this and provide me with some satisfactory results. A FULL REFUND AT THIS POINT! $59.04 DUE

Business

Response:

NEW replacement filter model 2100 was shipped to customer on December 2, 2015 via FedEx Smartpost under tracking [redacted]. The package is currently in transit, estimated delivery is tomorrow, Friday, December 11, 2015. We apologize for the mishandling of this order.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have already disputed the transaction with VISA and received a credit from them. Since Allergy Be Gone NEVER notified me regarding the replacement actually was being sent, I would not have wasted my time chasing them for 37 days. Then wasting my time seeking reimbursement from VISA and submitting a complaint to the Revdex.com. They had many chances to respond to me! They NEVER did. I am currently purchasing this item from another source. I will refuse the package from Fed Ex, unless Allergy Be Gone wants to supply me with yet another return authorization. I will wait to see if they respond in any way, but I plan to refuse the package and expect a full refund acceptance when they receive the dispute from VISA.

Regards,

Business

Response:

Dear [redacted], a full refund acceptance is processed on 12/17/15 for your dispute from VISA. We apologize for the inconvenience.

Review: I order a product from their website and never received an email with the shipping confirmation, so I called a week later and the lady was very irritable and said she couldn't help me. I had my husband call another week later and the lady told him that she didn't know why it had not shipped out and that she would get it out that day along with a conformation email. That never happened. Another week passed and I called and asked the lady when my order would ship, she told me that she would get it out that day (same story she told my husband). I asked her to cancel my order and she hung up on me.

I tried emailing, but the one on their website doesn't work.

The only phone number is the customer service one.Desired Settlement: I demand a refund.

I want the company to review their customer service employees.

I would like an apology letter.

I would like the Revdex.com to use the fullest extent of their power to do whatever needs to be done to make sure that this company is legit.

Business

Response:

The cardholder’s Paypal account was credited on 12/03/13 in full amount of $72.48(Transaction ID:[redacted]). We sincerely apologize for mishandling of your order.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Bought HEPA Filter for a air purifier I own but purchased filter made us sick, burning eyes, numb lips, and foul taste in mouth. Filter smells of a combination of rubber and chemicals. Called to ask about it and was given the number to the manufacturer which is Honeywell. I did call Honeywell and was informed they had discontinued the filter in question over 2 years ago and was not theirs. Found the item here [redacted]

Called back again to Todays Concept and told the young lady what Honeywell had told me, I informed her I wanted to return the filter and requested a return label. I was told I would have to pay the shipping to send back and a restocking fee of 10%. I refused and stated that they misrepresented the product and it made us sick thus they need to send me a shipping label. I was getting no where as this young lady was rude and condescending. I asked to speak to her supervisor but instead got a dial tone.Desired Settlement: I would like a pre paid FedEx or UPS return label sent to my email address and a full refund. Also to remove the item from website so no one else gets sick from this air filter.

Business

Response:

Customer was provided RMA #[redacted] and FedEx Return Label on 02/06/2014 via email [redacted]. According to our Return Policy, damaged/defective items can be replaced for no charge. But the customer does not want a replacement item. We processed a full refund of $50.99 on 02/06/2014 in advance. We are waiting for product return in order to perform an inspection. We have sold a lot of this filters and had no complaints. We apologize for any inconvenience this situation may have caused customer. Thank you for your understanding and patience with regard to this issue.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: On 6/11/15 I place an online order - #[redacted] for 30 Watersafe Pool & Spa Test kits. My credit card was charge for the entire order of 30 kits on 6/12/15.Only 6 test kits were shipped. I have emailed and called the company multiple times in the last two months asking when the remainder of my order would be shipped. I needed the kits for a class I taught on 8/5/15. As of today 8/26/15 I have not received the 24 test kits or a credit to my card.Desired Settlement: If the product is not available they should have notified me and refunded the money. All I want is my $143.76 returned to me.

Business

Response:

The cardholder’s card was credited on 08/27/15 in the amount of $143.76 (Refund Transaction ID [redacted]). Therefore we cancelled the backorder. We apologize for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Russell Hoeppner THANKS Revdex.com of New Jersey for doing what I was unable to do - get action & a response!

Review: I ordered an entire case of dust masks, and by accident ordered the incorrect item. I noticed it right away, and NONE of the boxes in the case were opened or disturbed in any way. I contacted the company so that I could return them and get a refund, and they told me I could not return them even though they were unopened! I have never experienced this poor of a level of customer service from an online vendor.Desired Settlement: I want a FULL refund and will gladly send the item back. If they don't want to resell it, that is up to them, but there is NOTHING wrong with it.

Business

Response:

According to our return policy (see attached), we do not accept returns on face and gas masks. But as a token of goodwill, we issued a return authorization number #[redacted] for the customer to send the product back. Upon receiving of the masks, we will inspect them, and will issue a refund. We replace damaged/defective items for no charge, but we charge 10% restocking fee for merchandise returned for credit, and shipping charges are not refundable.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

While I can agree on not refunding the shipping, I see no reason why I should be penalized a restocking fee. It's a shame really, because I would have purchased from your company again if you had gone the extra mile. As a small business owner myself, I do understand what it means to offer exceptional service. I think it is sad that the consession you did make was only made after I contacted the Revdex.com. When I asked your company directly, I was refused.

Regards,

Business

Response:

The cardholder’s account was credited on 08/20/13 in the amount of $87.26 (transaction#[redacted]), which is $106.61 order total less $9.65 shipping and $9.70 restocking fee. In order to process the second transaction for a full refund in the amount of $19.35, we need customer's credit card information. For security reason, we do not store credit card information in our system. We requested the credit card info via email b[redacted] and phone message at ###-###-####, but got no response from customer. Please contact our customer service at ###-###-#### or via email info@[redacted].com with credit card information. Thank you.

Review: Submitted an order. Got email it had shipped. All items listed in stock on website. Called a dozen time, emailed never got answer. Finally called spoke to Crystal who said items not in stock and would gine me 10%discount for trouble. I agreed. Send items I didn't order. Told I wouldn't be charged once they came in 2 weeks from UK. SENT email and left 3 messages for Crystal 8/25. Said I wanted to cancel order & to please credit paypal account. She said she would take care of it. Now 2 days later. Left another message I got no notification from paypal of full $148+ refund that I was promised. No call back. Said if I didn't hear back today or get email of refund from paypal I'd file a complaint.Desired Settlement: Full refund issued ASAP to my paypal account. Will never do business again. Thank you

Business

Response:

Customer called us on 08/24/15 for the status of her order. We informed the customer that order was PARTIALLY shipped on 08/17/15 via USPS under tracking 9[redacted]419, and delivered to customer on August 22, 2015 , at 1:11 pm. The rest of the order is on backorder with manufacturer, and customer agreed to wait for fulfillment if we refund her $15. We processed $15 refund same day, 8/24/15 (PayPal Refund Transaction ID [redacted]). Now, due to complaint placed, we have to cancell the backorder. Customer was refunded the remaining amount of $133.52 on 8/28/15 (PayPal Refund Transaction ID [redacted]). So, customer got the full refund $148.52, and can keep the merchandise received.

Review: I ordered from the Allergy Be Gone site on Jan 1, 2015. It took two weeks to receive the wrong items. I sent three emails on 1/24, 1/29, and 2/4 and never got a response to any of them. I tried calling multiple times and only got routed around with an answering service. I finally reached someone on 2/4 only to be put on "hold" for 10 minutes while I could hear them chit-chatting in the background. I was then told that I would only be sent the wrong item again because it was in the system wrong and that I would be issued a full refund. I was told I would receive an email with a return shipping label for incorrect items. Instead I received an email that said my return request was received and would be reviewed and I would be contacted within 24 hours on how to proceed. I replied more than 24 hours later stating I never received the return label. I never got a response and I am still waiting on that label and my refund. I have NEVER had this much trouble with a company and I am tired of getting the run around or no response at all. I want a full refund immediately!Desired Settlement: I think they need proper training on how to run a business and I would like a full refund for the items that I never received.

Business

Response:

Customer was provided [redacted] and [redacted] Return Label on 2/4/2015 via email [redacted]. The Return Label was emailed again on 02/09/15 (see below customer's confirmation via [redacted]). We will process a refund as soon as we receive our product back.From Buyer - [redacted]2/9/2015 16:43 ESTI finally received the return label on 2/9/2015 at 3:19 PM. I will return the items immediately, and I expect a prompt refund or this [redacted] claim will be escalated.

Review: I returned a thermostat on November 14th (Order Number: [redacted]). The company received the thermostat on November 17th. On November 19th, I contacted the company requesting that they confirm receipt and update me on the status of the refund. Today's concept stated "You will be refunded one week after we process it" but did not confirm receipt. However, I have a Fed-ex tracking number stating the company received in on the aforementioned date.

On December 1, I requested the status of the refund for the second time. The company stated, "You should see the refund soon".

On December 9, I contacted the company for the third time. The company stated that I would receive the refund on December 12. I purchased the product on Amazon and contacted Amazon asking if a refund request had been received from Todays Concepts, Amazon denies this.

This company has missed two self-imposed deadlines that they verbalized to a customer. At the very least, this is poor customer service. At the most, this is a dishonest business practice.Desired Settlement: Refund processed immediately.

Business

Response:

The customer's Amazon account was credited on 12/14/14 in full amount of $79.99. We apologize for the refund delay.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.