Title Boxing Club

Initial Business Response /* (1000, 10, 2015/08/26) */
This complaint is from a time when a prior owner was in charge of the clubsGateway Fitness, LLC, D/B/A TITLE Boxing Club took over the club on July 1, and promptly ceased and cancelled all prior collectionsThis account is no longer
active and there are no collection, adverse credit reporting, fees, or other actions occuring with this individual's account

Revdex.com:At this time, I have not been contacted by Title Boxing Club regarding complaint ID ***I have sent them two emails.Sincerely,*** ***

I? just wanted to let you know that complaint ID *** have been resolvedThe business sent me a check for $

Complaint: ***
I am rejecting this response because I was never told that Title Boxing needed a physician's statement by the local club owner ***Also, the amount I am being offered back for a refund is outrageous, I paid for a year upfront, which had a monthly rate of $a month, and I was only able to go one monthTherefore, I should get all but one month back in charges.? I was never given a copy of the refund policy, I was never informed of having so much of my refund ripped away if I canceled, especially due to health reasons.?
Sincerely,
*** ***

Hello - At the end of August 2017, I signed up for a 1-year family membership prior to the grand opening and my son and I were excited to get started - the classes were frequent and easily fit with our schedule. After the grand opening at the end of September 2017, the class schedule changed so there was only 1 class available during weekdays that we could attend (at 7 PM) - obviously not convenient. Considering that, along with other reasons, I requested to cancel my membership in October 2017. After speaking with the Franchise Owner, the response I received was No. I was informed I couldn't cancel unless I died or had a medical excuse, so I have been stuck paying $139/month for a membership I do not use. I was also never provided with the membership contract, only a receipt showing that I paid for the first month. I believe the program that was offered was misrepresented, and I should be entitled to a refund for the months I did not utilize my membership.

[redacted]<[redacted]>8:54 PM (15 hours ago)tomeHello [redacted],I am writing to dispute the complaint (#[redacted]) filed by a member of our club.  My response is broken down by date and is as follows:This woman was a former member of the Liberty TITLE Boxing Club.As with all potential members, we offer everyone a first class for free for them to decide if they like the program or not.  She took her first free class and then said she couldn't make a decision until she took a class with every trainer.  Our General Manager, agreed to allow her to take one additional free class but explained to her that she would need to pay a drop in fee for any additional classes she wished to take after that.On 4-21-16, after speaking with our GM, she made the decision to join our club and entered into a membership agreement, a legal document of which she signed of her own free will.  The terms of this contract were for a 1 year membership of which she paid for 6 months up front  and then would pay the remaining balance 6 months later thus fulfilling her contract.  She also received a free kit consisting of boxing gloves, a pair of wraps and a duffle bag. As clearly stated in the contract, all individuals that choose to join our club have 3 business days to cancel their membership and have all paid funds returned to them in full.  We do offer a more expensive month to month membership option that allows members to cancel at any time during the contracted year without penalty.  However, she chose the cheaper annual membership that does not allow this option.  She requested a copy of her contract, was given a copy and left the club with it in hand.  At no time during the conversation or discussion did she appear to be upset or offended, or say anything to the contrary. After completing the business transaction, she left the building and was in her car when our GM realized he had forgotten to have her sign the credit card receipt.  In an effort to save her time and frustration, as well as fulfilling his duties as the general manager, he walked outside to her car, tapped on her window when she didn't see him, politely apologized and asked her to sign the receipt. Once again, at no time during this interaction did she appear to be upset or offended, or say anything to the contrary.The 9th of May, this woman called our club to inquire about cancelling her membership.  She spoke with a sales associate, who explained that she could cancel but would need to come into the club to fill out and sign the necessary form.  She asked if we could email it to her and our sales associate explained that it is our club policy to complete the form in person on site.On May 11, I received an email from the secretary at TITLE Boxing Club's corporate office, explaining the conversation she had with this member when she contacted the corporate office.  This member told the corporate secretary that she wished to cancel her membership at our club but no one from our club would return our phone call.  She also said that the reason she wanted to cancel was because the GM acted inappropriately towards her and said inappropriate things to her. Once we received the email from the corporate office, I contacted her by phone to try to resolve the dispute.  I asked her to explain why she wanted to cancel and she said that the GM had tapped on her car window to have her sign something and that he made her feel very uncomfortable.  She also said that our GM said things that she felt were chauvinistic towards women.  However, when I asked for an example she had nothing specific to give me to prove her claim.  I apologized that she felt the way she felt and assured her of our GM's character and asked that she come into the club to try again before making up her mind.  She said that she didn't feel comfortable coming back and wanted to cancel.  I told her that I would allow her to do so, even though her contract said otherwise, and I would not charge her an early termination fee.  I wished her the best in the future, she thanked me, and we hung up on good terms.On May 24th this member called the club and asked our sales associate why she had not received a refund.  The sales associate took her name and number and gave me the message.  I called her back and explained that she and I had never discussed a refund, and that I said I would cancel her membership and not charge her a cancellation fee.  She began arguing with me, became horribly rude and angry, and demanded a refund.  She claimed that it was not her fault, that it was my employee's fault for the way he treated her.  She went on to insult our way of conducting business and lack of customer service and threatened to take further action.  I once again explained that the contract states that we can charge a fee for early termination but in an effort to do the right thing, I had cancelled her membership and was not charging her anything to do so.  At this point in the conversation she screamed at me to "SHUT UP" two times which caused me to hang up the phone.  I then reported the conversation to the sales associate and documented the incident in our system.Approximately two days later we received a call from this woman's bank disputing the charges we made to her card for the first payment.  We explained to the bank the situation we have with this member and that per the legal document she signed, she was not due a refund.We have since received another phone call from this woman's bank trying to dispute the charges once again.  We are no longer willing to discuss this further with her bank.Finally, this woman has now contacted the Revdex.com in an effort to defame and hurt our business.  This is now bordering on harassment and we may seek legal council if it continues.Please let me know if you have any further questions or concerns. Thank you,[redacted]OwnerTITLE Boxing Club 119th"The Original TITLE Boxing Club"7812 W. 119th StreetOverland Park, KS  66213Office [redacted]Cell 720-470-9001[redacted]

To whom it may concern,[redacted] purchased a one year membership to my fitness facility (TITLE Boxing Club - Littleton) on 9/18/16.  Please find her signed credit card transaction receipt and signed waiver form to compare signatures.  We have not received a Physician's letter indicating...

that her injuries are severe enough that she would not be able to use our services for the length of her one year membership.  If/when we receive such notice from a Physician, [redacted]'s membership would revert back to our normal one year membership.  Which is $79/mo, the down payment is first month and last month plus a $99 enrollment = $257.00.  There is a one time $50 cancellation for an early cancellation due to a medical condition. Best regards,[redacted]Owner TBC5280 LLCdba TITLE Boxing Club - Littleton[redacted]

Revdex.com:At this time, I have not been contacted by Title Boxing Club regarding complaint ID [redacted].Sincerely,[redacted]

November 18, 2014Dear [redacted],
My apologies for the lateness of this response. I have been on vacation and out of communication since November 1.Both my staff and I have communicated with the member and have all made the same statements. The main points made to the member, in...

all cases, are consistent with the terms of the contract provided to the member at the time of membership. Those are listed below:1. The member must provide notice of cancellation in writing or in person.2. Membership may be cancelled based on a move of the member to a location which does not have a TITLEBoxing Club within five miles of the new residence. He had previously stated that he was within five miles of the [redacted], Virginia club.3. Membership may be cancelled if the member sustains an injury which makes the member incapable ofparticipating.4. Proof of any of these circumstances may be required by the club to substantiate the claim.After repeated telephone conversations with the member, we consistently communicated the need for him to provide written notice and to show proof of his injury or provide a doctor's letter explaining the injury. The member provided neither a written notice or nor proof of injury.In this instance, the member in question did not provide notice in writing or in person until I received an e-mail on October 14, 2014. Although proof was not provided in the email, I personally cancelled this member's membership the same day. No charges have been made to this member's account since the receipt of the cmail.TITLE Boxing Club, [redacted] has cancelled several memberships without issue for members who have provided written notice. In most instances, negotiated settlements have occurred with the member at the time notice was provided. In this case, the non-responsiveness of the member to the requirements of the contract has been the only reason for the delay in the membership cancellation.Inasmuch as the written notice was not received until October 14, 2014, charges made prior to that date are not refundable. It remains my belief, until proof is provided otherwise, that the member has sustained no injury or in any other way met the requirements of cancellation and until that proof is provided, no refund for any contested charges will be forthcoming.Sincerely,M.L. (Mike) F. President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because I was never told that Title Boxing needed a physician's statement by the local club owner [redacted]. Also, the amount I am being offered back for a refund is outrageous, I paid for a year upfront, which had a monthly rate of $59 a month, and I was only able to go one month. Therefore, I should get all but one month back in charges. I was never given a copy of the refund policy, I was never informed of having so much of my refund ripped away if I canceled, especially due to health reasons. 
Sincerely,
[redacted]

I have attached two images to this email. One being the full size contract the member fill out and signed in February of 2014. Two is a close up of the contract where it states our roll over policy. The only memberships that we have that do not...

roll over to a month to month basis would be our paid in full closed option. All memberships roll over unless the member gives us a 30 day nice that they would like to cancel, which usually ends up that they are charged one last time. I can see in our notes for the account where she went through the process of receiving her refund through [redacted] in Kansas City. They refunded the four months and felt that was more than generous given the original contract. We, as a franchise, always try to do our best to work with our previous and current members in whatever way we can within the rules of the signed contract.
 
Please let me know if you have any other questions.
Thank you,
 
Andrew H[redacted]
Assistant Manager Title Boxing Club Glendale
(317) 517-6129

Dear [redacted],I am sending you this email in response to the complaint (#[redacted]) filed against our business by a former member of our club.  My response is as follows:On January 31, 2017 this woman and her children came into our club to take their first complimentary class which we refer to as...

a "First Shot Free" class.  As a courtesy to first time participants in our First Shot Free class, we provide them with red gloves to use for their class and, in this case, we did so for this woman and her eight children. It is our business policy to use these red gloves for First Shot Free participants only, and do not provide loaner gloves to our members.  All members are made aware of this policy by our staff when they purchase their membership.  All members are required to purchase their own gloves/equipment and can purchase them wherever they wish.  This woman was made aware of this policy; that she would need to provide gloves for herself and her eight children, at the time of her membership purchase as well.This woman enjoyed the complimentary class and chose to take advantage of the January 2017 promotion that we were offering, which saved her a large sum of money.  She chose to commit to a year long membership which cost a total of $20.17, our January promotion, to get started.  Her first reoccurring monthly payment was scheduled for 2-28-17.Aside from the complimentary First Shot Free class, she and her children only came to work out at our club a total of two times.  Both of those times she had no gloves for any of them to use.  We graciously allowed them all to use our red First Shot Free gloves each time, while kindly reminding her of our glove policy.  Our General Manager even gave her eight year old son a pair of small gloves we had that we weren't using for free and offered to sell her the rest of the gloves she needed at our wholesale cost to make it as affordable as possible but she was not interested.On 2-27-17 this woman came to the club wanting to discuss canceling her membership.  We explained to her that there is a fee to cancel her membership inside of a year as is clearly stated in her contract. We also explained that a 30 day notice is needed in order to cancel the membership, also clearly stated in her contract, and that her scheduled February payment would be charged the following day, however, there would be no further payments after that. Once she received a copy of her contract, she became very difficult to deal with and accused us of mistreating and misleading her.  At this point she was asked to leave the premise and we threatened to call the police if she did not do so. She went to her car and called the police herself, and then came back into the club and announced that she had called the police on us and they were on their way to the club.The police arrived at our business during a class, in front of our members and prospective members.  Once my husband and I arrived and spoke to the police, it was determined that the police involvement in this situation was unnecessary and there was no need to even assign it a case number or take statements.  My husband spoke with the woman and assured her that everything would be handled professionally on our end and she finally left peacefully.After a lengthily discussion, the decision was made to waive the $250 cancellation fee.  I called her and left a message on her cell phone explaining that we would waive this fee, even though she did owe this amount.  She would only be charged her February payment due to the 30 days notice required, and that her membership had been canceled as she requested.  I then wished her well.Unfortunately, within an hour of leaving the club, this woman began attacking our club and staff personally on social media.  She also sent rude and argumentative texts to me on my cell phone for the next six days until I asked her to please stop harassing me and our business and she responded with one last rude text.Finally, this woman has now contacted the Revdex.com in an effort to further defame and hurt our business.  This whole situation is uncalled for as we have been as fair and professional as possible.  Therefore, if this harassment continues we may find it necessary to seek legal council.Please let me know if you have any further questions or concerns. Thank you,Kimberly [redacted]OwnerTITLE Boxing Club 119th"The Original TITLE Boxing Club"7812 W. 119th StreetOverland Park, KS  66213Office [redacted]Cell ###-###-####[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  The contract the company attached to this email is all the evidence I need to prove that I didn't sign an agreement that delineated a default month to month contract should I not call and cancel after the year-long contract had been fulfilled. 
You will see in the third paragraph, there is only one mention of month-to-month contract.  Here is the language: The term of this Agreement shall not be longer than 12 months (which I paid for).   You can elect to renew this Agreement (which I did not)...Memberships that roll over into a month-to-month basis require a 30-day written notice to cancel (how and when does something roll over to month-to-month?).
It doesn't say how or when a membership rolls over into a month-to-month contract and it does not say that my credit card would continue to be charged for this membership.  If the contract made clear that a month-to-month contract would start the month after my year-long contract had ended and that my credit card would continue to be charge on a monthly basis, I would concede.  However, there is no mention of this.  Furthermore the contract states that I can "elect to renew this Agreement."  I never elected to renew and my money was taken out of my account without my knowledge for six months.    
Also, the owner was forced by Visa and my bank [redacted] to refund four months worth of charges because both [redacted] and Visa determined the contract did in fact not explain the subsequent withdrawals on my card.  So it wasn't out of the goodness of their hearts as they claim.  It's not adequate for the owner to claim that it is "fair" to simply return a portion of the money they took from me.  They need to return all of it because they did not earn it and I did not use their services. 
 
Regards,
[redacted]

I have joined the title boxing club since the beginning of 2017 for a year membership and after broke my wrist for their fault, poor quality service, and so many times just me who were in the class, I decided no go in there any more, I asked them for cancelling my subscription and they just told me, I can put it on hold until I can fix my schedule, I never come back because I feel didn't motivate and that was the real reason, they still charge me $188 every month for 5 months until I back to quit formally again, in that moment in October I realize I can't cancel because I sign a contract(I did not know anything about it, and they didn't tell me nothing about it the last time I ask for quit). Anyway, I just leave and cancel my credit card, but they already send me a collector debt for $205 because I don't pay the last month. I don't even speak English at that moment and I feel like I were manipulated for those people, I just want they don't take advantage of any body and let know to everybody who want to take boxing class, there out are a lot of clubs with better training quality and to less prices rates.

I paid for a 6-month membership in full in May 2017. Come October, I decided I wanted to walk across America, so I asked for my membership to be put on hold. My membership was NOT put on hold, and while I was gone my 6-month membership ended. My membership was then automatically converted to a monthly membership, which resulted in me being billed $178.98 (two months). I asked for a refund, but the manager effectively told me that if they gave everyone a refund who asked for one, they wouldn't be in business.

Sounds like a problem with your business model, bud.

I'm waiting to hear back from the manager about a refund. He said he would cancel my account immediately, but somehow I think I'm still going to get billed in January 2018 because of some /censored/ clause in their contract.

Springfield, VA location. We cancelled a month to month membership in August, and our card was still (fraudulently) charged for September and October. We disputed the charges and our money was refunded. Now they have gone through a collection agency trying to the money. In reading these complaints, this seems to be pretty common.

I joined Title Boxing Club in Killeen, TX in August 2015. I paid for mine and my dayghter’s membership, $117 per month. My new job has me traveling every other week, sometimes more, so in November 2015 I requested to cancel. The Manager suggested I put it on hold and see if my schedule works out. In August of 2016, my work and travel had not changed and I e-mailed to ask about canceling, explaining my situation. I was referred to the website. I did not qualify to cancel without owing what was left on my contract and was directed to go to the gym in person to cancel.
Rebecca informed me that she would cancel my membership and that I owed $453 on my account. I told her I couldn’t pay it all at once, she said that was fine, I could pay it out. I gave her $100 that day in September 2016 and owed $353.
In December 2016 I had emailed Rebecca several times asking what my balance was so that I could pay off the balance. I never heard from her.
In February of 2017 I got a call and letter from a collections agency because Title Boxing had sent me to collections for the $353. I had never once received a call, e-mail or letter from Title Boxing for the amount due on my account. I didn’t dispute the collections agency and paid the remaining balance out $100 a month March-May and $53 in June of 2017. Done! Or so I thought...
July 2027 I got an e-mail stating that my dues for Totle Boxing were over due? I thought this was a mistake. I canceled, they sent me to collections, I paid it off, we’re done. I got another e-mail in August from Title Boxing stating my dues were over due. I sent Rebecca at Title Boxing in Killeen another e-mail with no response. I called the gym on August 8th and spoke to Crystal Naramore who said Rebecca Pederson didn’t work there anymore. She said she would speak to her manager. 2 days later, Reshard Hicks, the manager, e-mailed me back saying he would look into it. I heard nothing back after that.
September 15, 2017 Title Boxing in Killeen, TX charged my credit card without authorization for a canceled membership 6 times equaling $707.94, putting my credit card over its limit! I immediately called my credit card to dispute the charges and then called Title Boxing. I spoke with Crystal Naramore and explained the situation. She apologized and said she would have to ask Reshard Hicks about it. I e-mailed her ALL of my documentation with requests for cancellation and payments to their collections agency. I did not hear from him and assumed as a presumably reputable company, they would rectify it. September 22, 2017 I get another e-mail requesting payment for my closed account! I e-mailed Reshard again asking him to call me immediately regarding this. We exchanged voicemails. October 6th, 2 weeks later I get ANOTHER e-mail from Title Boxing requesting payment for my CLOSED account. I called and e-mailed Reshard telling him I have followed all of their guidelines, paid what I owed and for 2 years Title Boxing Killeen has not canceled my account and I was taking legal action. Within 30 minutes I received an e-mail that my membership was canceled. Is this over? No! Title Boxing refuted my claim to my credit card company that the charges were false!
This is THEFT! There is no other way to describe it. I have been polite and compliant and am done being taken advantage of. Today my credit card company will receive ALL of the documentation, as will the Revdex.com and a review on every social media outlet will be made.
I live in a military community where people are good and respectful and don’t deserve to be taken advantage of. I have to work extremely hard to pay down my credit card and to have Title Boxing of Killeen run their business in such a manner as to put me in dire financial straits and refuse to be honorable in their work ethics is absolutely devastating. There simply is no excuse.
-S. Hobson

I am extremely disappointed with my experience involving Title Boxing Club. I went in for something else on January 31st and was talked into a membership bc they had a special running for 2017. I went a handful of times then my husband deployed and my child became very ill. I contacted the manager at my local club who said it should not be an issue to pause or cancel my membership. He asked me to just send an email to the club. A lady responded and told me that wasn't possible. Since April, I have been bounced between 2 different people at the club and the Title Boxing Club website. The local club claims they cannot cancel it. I must do it online. Online tells me to contact the local club. It's a huge mess. It's difficult to get s response from anyone and they continue to bill $75 every month to my card. I am livid. It should not be this difficult to cancel a membership. Pausing it is no longer an option as this experience has been awful. I opened a dispute on this last charge with credit card company and will be filing a complaint with the Revdex.com. If this isn't resolved within a week, I am going to the local news. The system they have set up is designed to be difficult so they can continue to take your money.

How can I cancel my membership ? I will be willing to pay fees of nesscary. I need to cancel