Title Boxing Club

Complaint: [redacted] I am rejecting this response because I was never told that Title Boxing needed a physician's statement by the local club owner ***Also, the amount I am being offered back for a refund is outrageous, I paid for a year upfront, which had a monthly rate of $a month, and I was only able to go one monthTherefore, I should get all but one month back in chargesI was never given a copy of the refund policy, I was never informed of having so much of my refund ripped away if I canceled, especially due to health reasons Sincerely, [redacted]

November 18, 2014Dear [redacted] ***, My apologies for the lateness of this responseI have been on vacation and out of communication since November 1.Both my staff and I have communicated with the member and have all made the same statementsThe main points made to the member, in all cases, are consistent with the terms of the contract provided to the member at the time of membershipThose are listed below:The member must provide notice of cancellation in writing or in personMembership may be cancelled based on a move of the member to a location which does not have a TITLEBoxing Club within five miles of the new residenceHe had previously stated that he was within five miles of the [redacted] , Virginia clubMembership may be cancelled if the member sustains an injury which makes the member incapable ofparticipatingProof of any of these circumstances may be required by the club to substantiate the claim.After repeated telephone conversations with the member, we consistently communicated the need for him to provide written notice and to show proof of his injury or provide a doctor's letter explaining the injuryThe member provided neither a written notice or nor proof of injury.In this instance, the member in question did not provide notice in writing or in person until I received an e-mail on October 14, Although proof was not provided in the email, I personally cancelled this member's membership the same dayNo charges have been made to this member's account since the receipt of the cmail.TITLE Boxing Club, [redacted] has cancelled several memberships without issue for members who have provided written noticeIn most instances, negotiated settlements have occurred with the member at the time notice was providedIn this case, the non-responsiveness of the member to the requirements of the contract has been the only reason for the delay in the membership cancellation.Inasmuch as the written notice was not received until October 14, 2014, charges made prior to that date are not refundableIt remains my belief, until proof is provided otherwise, that the member has sustained no injury or in any other way met the requirements of cancellation and until that proof is provided, no refund for any contested charges will be forthcoming.Sincerely,M.L(Mike) FPresident

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint The contract the company attached to this email is all the evidence I need to prove that I didn't sign an agreement that delineated a default month to month contract should I not call and cancel after the year-long contract had been fulfilled You will see in the third paragraph, there is only one mention of month-to-month contract Here is the language: The term of this Agreement shall not be longer than months (which I paid for) You can elect to renew this Agreement (which I did not)...Memberships that roll over into a month-to-month basis require a 30-day written notice to cancel (how and when does something roll over to month-to-month?)It doesn't say how or when a membership rolls over into a month-to-month contract and it does not say that my credit card would continue to be charged for this membership If the contract made clear that a month-to-month contract would start the month after my year-long contract had ended and that my credit card would continue to be charge on a monthly basis, I would concede However, there is no mention of this Furthermore the contract states that I can "elect to renew this Agreement." I never elected to renew and my money was taken out of my account without my knowledge for six months Also, the owner was forced by Visa and my bank [redacted] to refund four months worth of charges because both [redacted] and Visa determined the contract did in fact not explain the subsequent withdrawals on my card So it wasn't out of the goodness of their hearts as they claim It's not adequate for the owner to claim that it is "fair" to simply return a portion of the money they took from me They need to return all of it because they did not earn it and I did not use their services Regards, [redacted] ***

I? just wanted to let you know that complaint ID [redacted] have been resolvedThe business sent me a check for $

To whom it may concern, [redacted] purchased a one year membership to my fitness facility (TITLE Boxing Club - Littleton) on 9/18/ Please find her signed credit card transaction receipt and signed waiver form to compare signatures We have not received a Physician's letter indicating that her injuries are severe enough that she would not be able to use our services for the length of her one year membership If/when we receive such notice from a Physician, ***'s membership would revert back to our one year membership Which is $79/mo, the down payment is first month and last month plus a $enrollment = $ There is a one time $cancellation for an early cancellation due to a medical conditionBest regards, [redacted] Owner TBCLLCdba TITLE Boxing Club - Littleton [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Dear [redacted] ,I am sending you this email in response to the complaint (# [redacted] ) filed against our business by a former member of our club My response is as follows:On January 31, this woman and her children came into our club to take their first complimentary class which we refer to as a "First Shot Free" class As a courtesy to first time participants in our First Shot Free class, we provide them with red gloves to use for their class and, in this case, we did so for this woman and her eight childrenIt is our business policy to use these red gloves for First Shot Free participants only, and do not provide loaner gloves to our members All members are made aware of this policy by our staff when they purchase their membership All members are required to purchase their own gloves/equipment and can purchase them wherever they wish This woman was made aware of this policy; that she would need to provide gloves for herself and her eight children, at the time of her membership purchase as well.This woman enjoyed the complimentary class and chose to take advantage of the January promotion that we were offering, which saved her a large sum of money She chose to commit to a year long membership which cost a total of $20.17, our January promotion, to get started Her first reoccurring monthly payment was scheduled for 2-28-17.Aside from the complimentary First Shot Free class, she and her children only came to work out at our club a total of two times Both of those times she had no gloves for any of them to use We graciously allowed them all to use our red First Shot Free gloves each time, while kindly reminding her of our glove policy Our General Manager even gave her eight year old son a pair of small gloves we had that we weren't using for free and offered to sell her the rest of the gloves she needed at our wholesale cost to make it as affordable as possible but she was not interested.On 2-27-this woman came to the club wanting to discuss canceling her membership We explained to her that there is a fee to cancel her membership inside of a year as is clearly stated in her contractWe also explained that a day notice is needed in order to cancel the membership, also clearly stated in her contract, and that her scheduled February payment would be charged the following day, however, there would be no further payments after thatOnce she received a copy of her contract, she became very difficult to deal with and accused us of mistreating and misleading her At this point she was asked to leave the premise and we threatened to call the police if she did not do soShe went to her car and called the police herself, and then came back into the club and announced that she had called the police on us and they were on their way to the club.The police arrived at our business during a class, in front of our members and prospective members Once my husband and I arrived and spoke to the police, it was determined that the police involvement in this situation was unnecessary and there was no need to even assign it a case number or take statements My husband spoke with the woman and assured her that everything would be handled professionally on our end and she finally left peacefully.After a lengthily discussion, the decision was made to waive the $cancellation fee I called her and left a message on her cell phone explaining that we would waive this fee, even though she did owe this amount She would only be charged her February payment due to the days notice required, and that her membership had been canceled as she requested I then wished her well.Unfortunately, within an hour of leaving the club, this woman began attacking our club and staff personally on social media She also sent rude and argumentative texts to me on my cell phone for the next six days until I asked her to please stop harassing me and our business and she responded with one last rude text.Finally, this woman has now contacted the Revdex.com in an effort to further defame and hurt our business This whole situation is uncalled for as we have been as fair and professional as possible Therefore, if this harassment continues we may find it necessary to seek legal council.Please let me know if you have any further questions or concernsThank you,Kimberly [redacted] OwnerTITLE Boxing Club 119th"The Original TITLE Boxing Club"W119th StreetOverland Park, KS 66213Office [redacted] Cell ###-###-#### [redacted]

***8:PM (hours ago)tomeHello ***,I am writing to dispute the complaint (#***) filed by a member of our club. My response is broken down by date and is as follows:This woman was a former member of the Liberty TITLE
Boxing Club.As with all potential members, we offer everyone a first class for free for them to decide if they like the program or not. She took her first free class and then said she couldn't make a decision until she took a class with every trainer. Our General Manager, agreed to allow her to take one additional free class but explained to her that she would need to pay a drop in fee for any additional classes she wished to take after that.On 4-21-16, after speaking with our GM, she made the decision to join our club and entered into a membership agreement, a legal document of which she signed of her own free will. The terms of this contract were for a year membership of which she paid for months up front and then would pay the remaining balance months later thus fulfilling her contract. She also received a free kit consisting of boxing gloves, a pair of wraps and a duffle bag. As clearly stated in the contract, all individuals that choose to join our club have business days to cancel their membership and have all paid funds returned to them in full. We do offer a more expensive month to month membership option that allows members to cancel at any time during the contracted year without penalty. However, she chose the cheaper annual membership that does not allow this option. She requested a copy of her contract, was given a copy and left the club with it in hand. At no time during the conversation or discussion did she appear to be upset or offended, or say anything to the contrary. After completing the business transaction, she left the building and was in her car when our GM realized he had forgotten to have her sign the credit card receipt. In an effort to save her time and frustration, as well as fulfilling his duties as the general manager, he walked outside to her car, tapped on her window when she didn't see him, politely apologized and asked her to sign the receiptOnce again, at no time during this interaction did she appear to be upset or offended, or say anything to the contrary.The 9th of May, this woman called our club to inquire about cancelling her membership. She spoke with a sales associate, who explained that she could cancel but would need to come into the club to fill out and sign the necessary form. She asked if we could email it to her and our sales associate explained that it is our club policy to complete the form in person on site.On May 11, I received an email from the secretary at TITLE Boxing Club's corporate office, explaining the conversation she had with this member when she contacted the corporate office. This member told the corporate secretary that she wished to cancel her membership at our club but no one from our club would return our phone call. She also said that the reason she wanted to cancel was because the GM acted inappropriately towards her and said inappropriate things to her. Once we received the email from the corporate office, I contacted her by phone to try to resolve the dispute. I asked her to explain why she wanted to cancel and she said that the GM had tapped on her car window to have her sign something and that he made her feel very uncomfortable. She also said that our GM said things that she felt were chauvinistic towards women. However, when I asked for an example she had nothing specific to give me to prove her claim. I apologized that she felt the way she felt and assured her of our GM's character and asked that she come into the club to try again before making up her mind. She said that she didn't feel comfortable coming back and wanted to cancel. I told her that I would allow her to do so, even though her contract said otherwise, and I would not charge her an early termination fee. I wished her the best in the future, she thanked me, and we hung up on good terms.On May 24th this member called the club and asked our sales associate why she had not received a refund. The sales associate took her name and number and gave me the message. I called her back and explained that she and I had never discussed a refund, and that I said I would cancel her membership and not charge her a cancellation fee. She began arguing with me, became horribly rude and angry, and demanded a refund. She claimed that it was not her fault, that it was my employee's fault for the way he treated her. She went on to insult our way of conducting business and lack of customer service and threatened to take further action. I once again explained that the contract states that we can charge a fee for early termination but in an effort to do the right thing, I had cancelled her membership and was not charging her anything to do so. At this point in the conversation she screamed at me to "SHUT UP" two times which caused me to hang up the phone. I then reported the conversation to the sales associate and documented the incident in our system.Approximately two days later we received a call from this woman's bank disputing the charges we made to her card for the first payment. We explained to the bank the situation we have with this member and that per the legal document she signed, she was not due a refund.We have since received another phone call from this woman's bank trying to dispute the charges once again. We are no longer willing to discuss this further with her bank.Finally, this woman has now contacted the Revdex.com in an effort to defame and hurt our business. This is now bordering on harassment and we may seek legal council if it continues.Please let me know if you have any further questions or concerns. Thank you,*** ***OwnerTITLE Boxing Club 119th"The Original TITLE Boxing Club"W119th StreetOverland Park, KS 66213Office ***Cell ###-###-####***

To whom it may concern,*** *** purchased a one year membership to my fitness facility (TITLE Boxing Club - Littleton) on 9/18/16. Please find her signed credit card transaction receipt and signed waiver form to compare signatures. We have not received a Physician's letter indicating
that her injuries are severe enough that she would not be able to use our services for the length of her one year membership. If/when we receive such notice from a Physician, ***'s membership would revert back to our one year membership. Which is $79/mo, the down payment is first month and last month plus a $enrollment = $257.00. There is a one time $cancellation for an early cancellation due to a medical conditionBest regards,*** ***Owner TBCLLCdba TITLE Boxing Club - Littleton*** * *** *** *** ** ***

*** signed up for an annual contract with the Previous Owners When we purchased the Business we assume that contract She owes $as part of her original contract We let her out of the contract for the cancellation fee of $ She refused so we turned her over to
collections After we started paying the $25/month to the collection company we decided to just cut our losses and contacted the Franchisor to cancel her immediately and that we would not be collecting the cancellation fee.So to address her complaint, she owes us either an additional $to complete the cancellation fee or she owes us an additional $to complete the original contract she agreed to In other words, at the very least she owes us an apology and a Thank you for letting her out of the contract she agreed toSincerely,
Chris B***

First red flag was when last December I called to change my membership from family to individualIt took months of calling to get that implemented
In April of 2015, when we joined this club we paid a joining fee, along with the first and last months monthly fee of $This April(2016) I called to cancel my membershipI was told to call back in MayI called back in May and was told I had to cancel in writingSo I sent my cancellation via email per instructions of SusanIn June my membership fee was taken out of my account againI called times to try to cancel my membership and was told I had to give days noticeI had cancelled in writing in May as instructedFinally my membership was cancelled on June No one ever returned a phone call the many times I called to inquireThe only information I ever got was from calling them even though they said 'the owner will call you back'Also, I did not receive my last months membership fee that I prepaid one year agoMy

I have written three letters attempting to close my account with Title Boxing and all three have gone unanswered I have attempted to call the number they gave me in order to resolve this dispute, which is ***, but no one answers this phone and my voice mails have not been returned Title Boxing makes NO attempt to assist me in closing my account and continues to charge me monthly They know I am out of state and unable to physically come into the business, therefore they take advantage of this by refusing to close my account

This will be my last response to this and I will make it short and sweet1) I have no record of her conversations with Staff previous to myself purchasing the Business, so I have no obligation to refund/cancel/hold based on what she talked to someone not employed by me and not entered into our Franchise system in notes2) I offered her several solutions, which she only cared for the one that fit her best3) Title Corporate has NO JURISDICTION in Member matters The Franchisee controls ALL interaction and makes ALL decisions about Membership refunds/cancellations/holds4) I cancelled her Contract and Membership to end it so that I would no longer have to deal with her inappropriate words towards staff5) Our "Collections" system is 100% internal to protect us the Franchisee There is no credit reporting with this collection It can not make it to a credit report unless we get a Judgement against her, which is not worth the money and time6) I encourage her to contact the Arizona Attorney General and as many Attorneys as possible and do whatever she would like and waste as much money as possible because I am done wasting my time on someone that was never a Member of mine anyway7) I hope she has a great daySincerely,
Chris B*** -
Title Boxing Club Scottsdale

Hi,Thank you for your feedback At Title Boxing Club ***, we do strive to make all of our members & guests happy while showing them an excellent customer experience I am sorry that has not been the case for youWe have recently made some personnel changes in the
hopes that your concerns will no longer be an issue At this point, I know you have received a call & email back to address your situation After speaking with out General Manager yesterday, we do believe we have addressed your concerns directly & have remedied your situation to your liking If that is not the case, please feel free to reach back out at anytime via phone or email Again, we wish you had a better customer experience and hope you continue to reach your fitness goals wherever you choose to do so.Thank you,***

In February of we purchased TITLE Boxing Club Arden Hills from Previous owners Ross & Marnie *** We did not sign this member up.What they were told (stating they were given a copy of their contract that states the membership ends and does not auto continue) and what correct policy
is very different things.Our policy has been very clear since we took ownership All memberships do in fact roll over to month to month payments, and the required cancellation is very clear - "If you wish to cancel your membership after your expiration date, you must submit in writing day written NOTICE TO CANCEL You can email this request to [email protected], or mail it to our mailing address, or drop it off at our front desk You will then be notified of your cancellation.Notice of satisfaction of complaint:With this member we did in fact refund months of payments once we found out they did request a refund They have now since continued to bash our business by going on social media and stating statements about our coaching staff.Please remove this complaint - for reasons they have been refunded as requested,and they are no longer a member! And they are not welcome to come back!Thank you,Lana ***Owner TITLE Boxing Club Arden Hills

In April, I contacted Mr*** at Title Boxing Club to ask about canceling my membershipMy husband was deployed and my daughter was having some major medical issuesI explained those issues to Mr*** who told me he didn't see an issue with pausing or canceling the membershipHe asked me to send an email stating what we discussed to the club emailI did this and received a response from a lady named *** stating that she needed a note from the doctor explaining my daughter's medical conditionI would have gladly paused the membership and picked back up had she not asked me for a letter from the neurologist explaining a private medical issueI responded and said I would prefer to simply cancel my membership and end my association with the clubI have since been given the runaround in canceling and they continue to charge my credit card every monthI have spoken with Mr*** and *** and even tried to call corporateThe only thing I hear is that the local club can't

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

I went into this facility to sign up for a month-to-month membership, not a 1-year contractI had been a month-to-month member of this facility before and knew what I was asking forTitle Boxing Club was offering a promotion for Black Friday so I went inNeither of the two employees I talked to said their promotion was a 1-year long contractI did not ask for a contract; I asked for a month-to-month membership, like I had previously"Year-long contract" was not said by either of the employees when I signed upI tried to end my membership this January and I was told I was under contract, which is not what I signed forNowhere was it posted that their promotion was for a contract; no employee informed me of this eitherNo one walked me through the "contract" beforehand
I then sent an email to the owner of the facility and he replied within 24-hours, however, our phone call was not at all cordialAfter brief pleasantries, I told him my situation, hoping to get some closure an

This issue has been resolved with a full waiver of fees *** *** is disputing

I was a member and I paid all my contract dues upfrontI didn't owe them anymore moneyI stopped going by the time my membership had expiredI receive a bill recently that I owed them I did not want to go there any moreThey told me to come in person to cancelI did go there in person to give them a written notice that I do not want to renew the contract