Tip Top Tree Service

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They allegedly said that my fence was already brokeI have a witness my neighbor (the person that they did the job for) he saw the fence been damage and also he knows that my fence did not have any damageThis people are running a shady business and damage people property and then said that they are not responsibleI imagine that if this was a person that got hurt they will live the person without helpI am a Disable Retired US Army Veteran and they will not get away with this, I will exercise with County Court and then they can solve this situationThis the type of Business they offer to the community a shady job and sub-standard peopleThey should not be running any business with the customer service they have
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Please have the company contact my husband *** *** at cell phone number *** to set up the date and time and be sure we are available to be present at the time the work is doneRegards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]
The customer confirmed to Revdex.com that this was resolved.

On Friday, June 23rd, an employee and [redacted] went to [redacted] in [redacted] to complete clean up. They spent a total of 2 hours there and completed the job. Pictures were taken before and after. Hopefully, this was done in a satisfactory manner, and Mrs [redacted] feels that the contract was...

honored as written. [redacted] called Mrs. [redacted] later that evening to not only confirm that she observed the clean up but to also inform her to proceed through her yard with caution due to the fact that there were several breeds of snakes that the employee and [redacted] encountered while there. I extend apologies for the delay of completion, and wish Mrs. [redacted] the best.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]  The cleanup has been done and the debris was hauled away as stated in the contract. The matter has been resolved to my satisfaction.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
In regards to complaint number [redacted] against the Tip Top Tree Service, the issue has not been resolved. The company did not complete their offer to resolve. They scheduled to have a "guy come out" at 11AM on Saturday and neither showed up or called. My husband tried to reach them and again, his calls are left unanswered. Please advize as to what the next steps are in this process? They do not deserve an A rating on Revdex.com, if they do not do as they promised, repair damage they cause or treat their customers properly. I don't think it's an accurate representation of their business ethics at all.Thank you,[redacted]

We recently hired Tip Top Tree Service to do some clearing and stump grinding in preparation for a pad and concrete for our garage/shop building. Terry Turner came with an attitude and did not listen to what we wanted. He left the area a mess and did not grind the necessary stumps resulting in additional costs to us. His two helpers were wonderful, polite, hardworking men. We are very disappointed in this company and would not use them again nor would we recommend them.

Revdex.com spoke with the owner of the business, who stated that he had spoken with the customer about the damage to the pipe, and he offered to repair the pipe but was told by the customer it needed to be fixed by the City. He stated that he informed the customer to send him the invoice once the work was...

completed and he would pay for it, but has not received an invoice to date. He said that the yard issue he was also not made aware of, but stated that while fallen trees may leave indentations where they fall, he is not a landscaper and that would not be an issue he can address. He said that he is willing to resolve the damage but requires an invoice be sent to him of the repair cost.

I spoke with [redacted] from the company and he stated that he will fix the fence for the consumer and will be in contact within the week for start the process.

I had the company remove 6 large pine trees in my back yard in Hopewell, VA in December, 2013. Once we negotiated, the price agreed to was VERY reasonable. The crew did a very good job, and the workers were polite and friendly hard workers. The only problem I had was the "surprise" I had when they did the stump grinding. They left the sawdust in the holes, later stating that they left it to settle, so owners wouldn't have as much dirt to get to later fill the holes. Felt this was odd, I had trees removed by others in the past and they had never left behind sawdust, but I didn't question it. Later, once I got that up, was "quite" a job - took me one herbie trash container per stump to remove it, and probably weighed 400 + lbs. a container! Rain & snow made it even more of a job. As well, they had to be recalled to come back to stump grind more, as they had left 1/2 stump in one under sawdust and 1/4 stump in another under sawdust. But, they did come back and get this done a day while we were gone; however, once they left, large parts of the stumps were still discovered well above ground, that I later had to deal with an axe to get it right. Owner [redacted] was pleasant to work with, and seems to want to do a good job. Still, overall, with what I had done, I got a good price. If you use them, be sure to check that the stumps are removed - FULLY, before they leave. If the owner reads this - I would suggest that a supervisor fully inspect physically to make sure ALL of stumps are completely removed, before leaving the jobsite. I do note that they have only been in business since 2013, so they are still learning, and hopefully they'll learn by Reviews like this. Hard workers, and pleasant to work with.

Revdex.com spoke with the business regarding this case. At this time the customer's is known to the business and they are working on getting this scheduled and it should be done in the next 2 weeks for this customer.

The men from Tip Top Tree Service were awesome. They completed the work I wanted done in a professional manner. They were on time and worked diligently during the day, It was a big job that they accomplished in one day when they had thought it would take longer.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to satisfy the invoices and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].specifically, the invoice from the city of Petersburg for repairs to the damaged "check valve pipe"  and invoice for landscaping will be forwarded to the business upon receipt
Regards,
[redacted]

My mother had a time-dependent and critical need to have some trees and other growth removed. Tip Top was recommended by a family member. They listened well and scheduled an estimate the same day, which was accepted. When Tip Top arrived at my mother's house, they had a crew ready to work and in sufficient numbers to do the job right. I was very impressed that the firm took the time to 'huddle' and go over the job so there would not be misunderstandings as the days went on. I highly recommend Tip Top Tree Service for your tree removal requirements.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
In regards to complaint number [redacted] against the Tip Top Tree Service, the issue has not been resolved. The company did not complete their offer to resolve. 
They scheduled to have a "guy come out" at 11AM on Saturday and neither showed up or called. My husband tried to reach them and again, his calls are left unanswered. Please advize as to what the next steps are in this process? They do not deserve an A rating on Revdex.com, if they do not do as they promised, repair damage they cause or treat their customers properly. I don't think it's an accurate representation of their business ethics at all.
Thank you,
[redacted]
[redacted]

After 2 1/2 months I got the piece of the fence that they broke. It is the wrong piece but I decided to take it anyway, because I do not want nothing to do with this company. They lie to me and the Revdex.com, and now they want to fix my fence. That show how guilty they are and they have the nerve to said my fence was already broken. Thank you to the Revdex.com and [redacted] for the way you handle it this situation.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
The customer confirmed to Revdex.com that this was resolved.

On Friday, June 23rd, an employee and Talina went to [redacted] in [redacted] to complete clean up. They spent a total of 2 hours there and completed the job. Pictures were taken before and after. Hopefully, this was done in a satisfactory manner, and Mrs [redacted] feels that the contract was...

honored as written. Talina called Mrs. [redacted] later that evening to not only confirm that she observed the clean up but to also inform her to proceed through her yard with caution due to the fact that there were several breeds of snakes that the employee and Talina encountered while there. I extend apologies for the delay of completion, and wish Mrs. [redacted] the best.

Revdex.com spoke with the owner of the business, who stated that he had spoken with the customer about the damage to the pipe, and he offered to repair the pipe but was told by the customer it needed to be fixed by the City. He stated that he informed the customer to send him...

the invoice once the work was completed and he would pay for it, but has not received an invoice to date. He said that the yard issue he was also not made aware of, but stated that while fallen trees may leave indentations where they fall, he is not a landscaper and that would not be an issue he can address. He said that he is willing to resolve the damage but requires an invoice be sent to him of the repair cost.

We could not have been more pleased with the service that we received from Tip Top. All of them are so personable and quickly made order out of the chaos that was all around us after this storm.