ThingCHARGER Inc.

At the time of this writing thingCHARGER is still a crowdfunding campaignThe wonderful part of crowdfunding is that supporters will be able to help fund the creation of the product that an inventor has created People like [redacted] ***, who invented thingCHARGER in their basement, ask for help bringing them to market Supporters are then able to contribute to our project and once the product is made we will send you the thingCHARGERs you selected as a thank-you for your gracious supportBy supporting our campaign, supporters are getting special deals on thingCHARGERs

We are very sorry for this individuals frustrationOn February ***, the same day that they filed this complaint, they contacted us via email requesting a refundWe had already begun that refund process and had emailed them to let them know, prior to receiving this complaintWe would like this individual to know that there is a delay between when they file a complaint with the Revdex.com and when the company in question receives that complaint.It seems as though this individual was not aware of our weekly update via hangout video that we have been making available to our contributors for over a year now on our websiteWe are sorry about thatIf our supporters are unable to locate that on our website, we encourage them to use the contact us button and we would be happy to email them a link.At our earliest supporters request, we do not send out mass emailsHowever it does seem from their emails to us that they were aware of our crowdfunding status and of the delay between contribution and shipping.With crowdfunding, an inventor takes a good idea to the internetThere, many people contribute a small amount of money towards making that idea into a realityThe inventor then takes that money and uses it to create, manufacture, and ship the productWhen the product is ready, it is then shipped out to all the people who supported its creation, as a thank-you gift.Because of that process, there is usually a lag between when contributions are received and when perk packages are shippedThis can feel frustrating, but it is a part of crowdfundingIt seems that this individual was simply not comfortable waiting, so we are processing their refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved._______________________________________________________________________...⇄ ***,Congratulations on getting your thingCHARGERs! Here is your information about shipping: As soon as your shipment is on the truck, we will send your [redacted] tracking numberPlease allow a day or two for your email and remember trucks are not loaded on weekendsFrom the moment it is put on the truck to head your way, we will send updates to your email to let you knowAnd when it is delivered to your door--you will be alerted immediatelyThank you again for your support--we know you will be delighted by your thingCHARGERs and thank you again for your supportThank you againI think you're going to be amazed when you see what you made possible!LoveAmy S*Co-Founder and Wife of our Insane, Beloved, Inventor SeymourSunburst Company Email Compliance [redacted] ***_____________________________________________________________________________...⇄ thank you for your helpSincerely, [redacted]

The business has sent you an additional response Please read below:I had [redacted] on our team check on that caseAs so often we've done everything we can but the individuals actions have made it impossible to close: they won't close with you because we haven't done a refundWe can't do a refund because they've filed a credit card chargebackI hate this stuffSee below Hello Seymour, //We answered this complaint on the Revdex.com on January ***The individual has not accepted our response yet because they are waiting to do so until they receive a refundHowever, they have an active credit card disputeThey claim that their dispute is no longer active as of January ***, but so far Stripe has not released the account to allow us to process a refundWe have emailed them and let them know that we are still waiting for notification from the bank of the closure of their dispute We have emailed Stripe twice regarding this and asking them to investigate I have been checking on this account daily in our Stripe center I am sorry that I haven't gotten this one resolved yetWe are working on it and did explain the dispute process in our Revdex.com response>> The All-Time #Mobile Accessory Crowdfunding Campaign: >> [redacted] The very best: Seymour S*thingCHARGER [redacted] ***

thingCHARGER is a crowdfunding campaignBefore we ship perk packages to our supporters we send them a link where they can add upgrades and select additional tips for their chargersThis individual selected an additional tip for the bonus charger in their perk package which is where the additional charge came from When the individual contacted us with their concern about the invoice we responded with an explanation of the invoice At the time of this response the individual has received all of their thingCHARGERs and their tips

When this transaction occurred thingCHARGER was a crowdfunding campaignAt the time of this writing this individual has received their thingCHARGERs.thingCHARGER is currently a crowdfunding campaign that has started shippingCrowdfunding has become more and more popular in recent years--Americans are enjoying getting behind new ideas and helping small start-ups succeed Crowdfunding works a bit differently than a typical "direct sales" and we are shipping out in the order that people supported us.Some people joined us many months before we had our product available and so we are working to send their thingCHARGERs to them first and then working our way through our newer supporters

We are very sorry that this individual did not receive our email responses to their questionsWe have attempted to reach out to them via both phone and email and will continue to attemptWe encourage our supporters to email us at [redacted] Because crowdfunding uses the funds collected from our amazing supporters to create, manufacture, and ship our products to our supporters, there is often a long delay between the receipt of funds and the shipment of packagesThis can feel like a problem to individuals who are unfamiliar with crowdfunding, but it is a part of the process.We have reached out to this individual to try to attempt to address their concerns and will continue to do so

ThingCharger is a 100% scam companyThey sell via smoke/mirrorsI purchased units and none workI was told that if I returned the units they would be refunded minus 25% due to restocking and testingI even upgraded after purchase to double the power and add surge protectionI tried to speak to them via email and was told that only new units would be returned for fullIt is impossible to return new units as you needed to register the unit by opening up the packagingThe time it took to deliver is grounds alone to not trust them, however, when they did arrive they did not work as promisedThe "tips" won't hold in place and recess into the unit, the only way to have them work is to remove the unit from the wall and disconnect the tip, then place into the unit being charged and return the charger to the socketI gave up when I was repeatedly told to return for a reduced refund (email correspondence available upon request) yet email continued telling me of the representatives successSuccess? Sure, you are the scammer helping "run" the companyI am looking for a partial refund (at the very least for the amount I upgraded after purchase) as sending back units and having a 25% value sent back to me (if they can be trusted to actually do that) is unacceptable

Revdex.com:At this time, I have not been contacted by thingCHARGER Incregarding complaint ID [redacted] .Sincerely, [redacted]

We are grateful that this individual has contacted us, both here at the Revdex.com and directly at [email protected], so that we can work with them to resolve this issueWe are very sorry that this individual has been frustrated by the delays in receiving their perk packageWe also wish that we could have gotten thingCHARGERs to our newer supporters more quickly.Happily, at this time the individual has completed the shipping verification process and their package is being assembled and shippedWe hope that they will be satisfied with their thingCHARGERs when they arriveAt each time that this individual has contacted us, we have been completely truthful and answered them quicklyDuring the fall of we did experience a shortage of units to ship to the thousands of thingCHARGER fans who are waiting patiently for us to fulfill their crowdfunding campaign perk packagesWe are attempting to ship to our earliest supporters first in honor of their early support and are working hard to finish fulfilling all of the packages for our and contributors by the end of JanuaryWhile there are thingCHARGER units available on Amazon.com, those units were not placed there by us or by our distribution partnerThese are units that were acquired by a third party and have been placed there at a high mark up in costWe are not sure where these unit were acquired or who has listed them, but our focus continues to remain on fulfilling our early supporters.There are a small number of units available in some Sam's Club/Walmart locationsThese were offered by our distribution partner as part of a small market testWe are sorry that the availability of these units has been upsetting, however we continue to offer the best upgrades, perks and deals to our supporters.We understand that the lack of a clear shipping timeline for our contributors has been frustrating to them, so we have added a timeline estimate to our website based on the month that our supporters donated to our campaignWe are also attaching this timeline to any inquiries that we receive regarding crowdfunding, new contributions, or from supporters seeking more information regarding our shipping expectations.We truly appreciate our supporters feedback and, while it sometimes takes a little time to implement solutions based on their concerns, we are listening and we are working to improve.In this case, we hope that this individuals concerns have been addressed and that as soon as their thingCHARGERs arrive they will be completely satisfied

Revdex.com:At this time, I have not been contacted by thingCHARGER Incregarding complaint ID [redacted] .Sincerely, [redacted] ***

Never received my order, all I got was a link for delivery details that has been "under temporary maintenance" for almost months Tried to reach out to the company via email and phone several times, no response CROOKS AND THIEVES

We are very sorry for the frustration that this individual experiencedWe have emailed them acknowledging their request for a refund and will process that for them right away. It appears that when this individual contributed to our crowdfunding campaign, they were unaware of our
crowdfunding status and believed that we had moved to direct shippingWe are sorry that they felt badly about the email explaining that we were still a crowdfunding campaign as that was not our intentWhen they emailed in December we were still working on developing a shipping timeline based on the month in which supporters donated to our campaign, so at that time we could not give a precise answerWe do have a shipping timeline available now on our website. Because thingCHARGER is still a crowdfunding campaign and we are currently shipping to our very early supporters, we have a final checkout to allow them to add any items that were not available when they originally contributed and to confirm their current shipping address. This individual became very frustrated with that process and we are very sorry that they were not given the information they needed to feel comfortable completing that shipping confirmationWhile this individual had prepaid an amount towards shipping, occassionally the actual cost of shipping is slightly higher than the prepaid amountWhen this difference is small, as in this case, we do not charge the supporter. However, we do want to offer an apology for the frustration that this individual experienced with the final checkout process and that this individuals frustration and request for a refund was not immediately acknowledgedWe will be working on improved training to prevent that from happening again. At this time we have begun the refund process and emailed this individual to let them knowWe will be following up with them as soon as the refund has been processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They contacted me by telephone on March *** confirmed my shipping address, and have promised to send my thingchargers to meMy complaint won't be resolved until I receive my products. The reasons given for the delay do not justify the five months that have passed since the order was placed and paid forThe company had all the info they needed to resolve my issue (shipping address, what I wanted, date of payment) when I contacted them by mail on March *** Thank you Revdex.com for making me aware of the number of complaints about this company and for intervening!*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
Hello I'm replying to the complaint, complaint number above, regarding shipment and refundI've just heard from the companyAt this time, I feel the matter has been resolvedI just wasn't getting any response before, so I had concernsI appreciate your help and
your time, and I hope I haven't caused any inconvenienceThank you so much. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am rejecting this response because I still have not received my refundI got an email from thingCharger back on Jan **, saying that a refund was processed on Wednesday of the same weekChecked back with Discover again today and they said they haven't seen anything yetUploaded the same photos to Discover and they said they will follow up with within the weekI will update my response once Discover confirms they receive my refund from this seller.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have offered this individual an immediate refundWe are very sorry that we did not get them their thingCHARGERs as quickly as they would have preferred. thingCHARGER is a crowdfunding campaign which began shipping to our earliest supporters late last fallWe've been working hard on
fulfilling all of our supporters perk packages and finished shipping to our and supporters at the end of JanuaryWe expect to finish all of our supporters by early summer. With crowdfunding, an inventor takes a good idea to the internetThere, many people contribute a small amount of money towards making that idea into a realityThe inventor then takes that money and uses it to create, manufacture, and ship the productWhen the product is ready, it is then shipped out to all the people who supported its creation, as a thank-you gift.Because of that process, there is usually a lag between when contributions are received and when perk packages are shippedThis can feel frustrating, but it is a part of crowdfunding.The units that were released to Sam's club were placed there by our distribution partner as part of a market testWhile they were a relatively small number of units in terms of large scale manufacturing and marketing, we truly understand that they were upsetting and are very sorry for that.Here at thingCHARGER our focus remains on shipping to our direct supporters.We were nearing this individuals place in our shipping queue and are very sorry that we did not reach it in time for themWe are, however, happy to give them the refund which they have requested

Revdex.com:
I have reviewed th
I consider this an absolute scam and refuse to give you any funds, that would make me a foolWhy you can't just provide what people purchase from you , I cannot understand I am asking for a full refundKeep your product for someone else I have cc'd the Revdex.com on this email, my complaint # is in the subject, line *** *** Sent from my iPad On Jan **, 2016, at 4:PM, thingCHARGER ~ Amanda M(thingCHARGER) wrote: *** *** *** *** *** *** *** *** ***
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e response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are very sorry for the difficulties that this individual encountered and are grateful to them for reaching out to us and offering us the opportunity to correct the situationWe are very happy to have been working with this individual through our internal system to resolve their concerns and
sincerely hope that at this time we have done so. When this individual completed their final checkout, it happened to occur at a time that we experience a brief unexpected system outageTheir final checkout was not recorded in our shipping softwareWhen they reached out to us to explain that they had not recieved their tracking number for their shipment, we investigated, fixed the issue and shipped their package immediately. Our records show that their package was delivered on January ***We are following up with the individual to confirm that they are satisfied with their package and that we have resolved these issues for them. We sincerely apologize for our brief computer glitch and for the inconvenience that it cause for this individual

I received the following automated response to my query regarding shipping and late delivery:
"##- Please type your reply above this line -##
Thanks for getting in touch
When Amy & I invented thingCHARGER we couldn’t dream of the response we’d get from wonderful folk like you supporting us
We’re shipping now and thrilled with the quality of the product - but we’ve had SO MUCH SUPPORT over the last few weeks its taking us a couple of days to get back to everyone at the moment
We’re committed not only to shipping an amazing product but also being great with supportPlease be patient with us for just a couple of days
Meanwhile here’s what folks are saying:
***
Oh my gosh!! You guys totally ROCK! You guys are doing a fantastic job with the YouTube videos and with your marketing...that's what drew us to you to begin with
When they arrive they will be the talk of the town...AND the officeI'm bringing mine in and using it on my desk( I'm a Systems Administrator so you can imagine the cords on my desk)Can't wait for the guys to see what will be on MY desk! If they're good, perhaps they can receive one next Christmas :)
Thanks Cameron, and I'm sure we'll be absolutely thrilled with theseAnd have more tips than we can ever use! LOL Please pass on to Amy the card is just PERFECTWell done! ~ K.H
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EEEEP! I’m so excitedThank you all for your diligence in making a good productAnd, thank you Amy, for your patience as a client representativeI hope you and your family have a wonderful holiday season! Thank you! ~ Kathy
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When I found out this was a crowdfunding project I was totally 100% happy to be part of itThis product is amazingWe are a Samsung family and I will happily wait for the five I orderedGood luck to thingCHARGER! I'm sending the link to your site to everyone I know~ H
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Thank you ~ Seymour & Amy Segnit
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