The Vinyl Outlet

Brand new fence had a ton of scratches and dents. Looked horrible. Definitely not worth the price. Took 2 weeks to get someone to come out and fix it and the result included new dents and some of the largest scratches are still present. The side panels don’t close completely. I complained further marked everything with blue tape. 2 weeks later it looks like someone came out and made the side panels close completely on some of the panels but not all. And the dents are still unfixed. 1 month later and still not a fence that is worth the money I am paying for. The finance company pays them before you agree that the job is completed to satisfaction. I still have not signed anything that the job was completed. Don’t waste your money if you want a decent fence for your property.

Has been completed to satisfaction

Revdex.com:i figuerd the company would do this so I put in a call to the local news channels and they are going to do a story on this company's Shotty work and unprofessionalism? I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards, [redacted]

The issue with Mr [redacted] fence is a result of the weather as he previously indicatedThe winters of and 2015, created extensive shifting of the groundWe have reached out to Mr [redacted] ? to come to a resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? They said they will be out on Tuesday 6/for the repairs.? Regards, [redacted]

Tony came to our home on occasionsHe verbally stated there was a lifetime warranty to my husband on the first occasion, and on the 2nd occasion right before I signed the contract he told me there was a lifetime warranty, used the example if the tree falling on the fence and assured me if there were ever any problems to just call and someone would come fix right awayI am attaching the pamphlet Tony brought to my house, last bullet point states "lifetime warranty." I did sign a statement acknowledging that the gates only had days, but unfortunately I didn't sign anything stating lifetime warrantyObviously I trusted what Tony was saying to me and felt confident during our conversation that there was a system in place to address any ? service needs and I didn't second guess his sales pitchHowever, let's pretend there's no lifetime warrantyThe fence started leaning after monthThen again a few months laterThen taken down and reinstalledThen leaning again months laterSo the longest period of time that this fence has been upright is monthsSo whether there's a lifetime warranty or not, we still paid a lot of money for a product that has never really functioned properlyThere should be some accountability on their end to make this work considering it never really hasI just don't understand this back and fourth and begging to have what we paid for in proper working condition or a refundI shouldn't have to pay for this hassle.?

We explained to the customer that it has been raining the entire month and it was just to sloppy to enter the yard.I thought we were both in agreement and was surprised a complaint was filedWe never like when a customer is unhappyAfter the weather cleared upThe fence was wiped down

The Vinyl Outlet, installed my porch railings in years later, they look as good as they did the day the were installedWe recently decided to install feet of privacy fence in our back yardAgain, The Vinyl Outlet installed a beautiful jobI couldn't be happier with my completed projectNext summer, we will finally install our dream deckThe Vinyl Outlet will again be our first choice

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] Vinyl Outlet said IT WOULD NOT GET HOT! It is not concrete, wood or blacktopIts a product we purchased with the assurance from Vinyl Outlet that it would not get hot The suggestion of an awning has been made AFTER our complaint, and was never suggested prior to our purchase/installation because they assured us it would not get hot!!!!!!!!!!, They also suggested we put shoes on or spray it with water If Vinyl Outlet is suggesting this is a disagreement between the customer and the manufacture, why are they still using and promoting this product? THEY DO NOT STAND BEHIND THE PRODUCT THEY ARE SELLING and are still fraudulently misrepresenting this product

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

customer concern has been addressed

The piece was added to full customer satisaction

This has been handled to Customer satisfaction

Customer sent in the Cancellation form and Customer paid to satisfaction

Our installer went to the customer's home on several occasionsThe issue of cracking is a trim ring on the bottom of the postIt appears the trim ring has been broke, by being hitPossibly from a snow shovelOn our most recent visit in December, the customer refused to allow us to replace the trim ringShe wanted us to remove all of her railings, which our installer refused, as this would leave her with an unsafe situationWe continue to be willing to replace the cracked trim ring even though it is well outside of the warrantyWe would do this as a customer courtesy

The customer removed the gate from the post.We would never agree to the removal of the gates from the posts annually and recommend the customer keeps them on.The warranty on gates are days from the install date.However we are sending an installer over anyway to try and correct the issue

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.The railings are splitting, and should be fixed.? Regards, [redacted]

The customer has been called several times to find out if they want the check mailed or if they want to pick it upWe strongly urge the customer to call our Accounting Department to make arrangements

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below NOONE called myself or my husband They replied back and said they sent someone to my house, without contacting me first, who they claimed resolved the issue My husband and I both temporarily fixed the fence ourselves to prevent further damage We need someone to contact us and schedule an appt to come to our house to discuss and permanently fix the fence panel! Regards, [redacted]

The repair has been completed and the customer is satisfied