The Shop

* *** ***hired our company to perform water damage restoration services to her businessA signed authorization to perform services was signed *** *** allowing our company to perform the work and invoice her insurance company for paymentThe authorization also states that once payment
is received by her from her insurance company that she will forward payment to us no later than days after receipt of th invoiceWe received no complaint at the time of services or even when the bill was sent to her and her insurance companyWe received confirmation from her insurance company that they had approved our invoice and sent payment to their customer, *** *** and instructed us to collect payment from herWe had made several attempts to contact *** *** to try to collect the outstanding debtShe repeatedly used vulgar language, screamed and cussed at the owners of the company as well as our employees and said she is simply refusing to pay the billWhen we asked why, she gave no reason and would repeatedly hang up the phone on usWe then forwarded her account to a collections attorney as the invoice was now months old and *** *** was obviously not willing to work with usOnce the collections attorney started contacting her, she started calling our office yelling and cussing at us once againThe owners of the company told her that we will not be communicating with her when she speaks to our employees this way and she needs to forward all communication to our attorney*** *** is also claiming that we gave her a quote for the work to be done for only $No such quote was given or agreed uponThe invoice is for $17,and we have received confirmation that our invoice was received and approved by her insurance company and she was paid for our services*** *** is refusing to acknowledge that and refusing to pay her billShe has received the funds for our invoice and is simply keeping the moneyAll collections efforts will continue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Terms and conditions informed in your last response are actually achieved by this transaction: I bought ticket 11/**/and I requested you guys to change delivery address on 12/**/ This change of address was accepted by you and only you, and tickets were dispatched on 1/**/17, almost month after I changed the delivery address I keep all emails from you proving this Please return my money back; I have to believe that you don’t read the claim and try to excuse yourself by ignoring these facts. ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

This customer contacted us a few days prior to the show, after not having receiving the tickets that we had sent to them in the mail. Per our terms and conditions, when a shipped order is not received we will arrange with the event organizers for a replacement set of tickets to be left
for the customer at the venue’s box office on the night of the show. All orders being picked require a photo ID that matches the name on the customer’s order. When we informed this customer of the instructions for picking up tickets, we stated: “to make sure you don't miss the show we'll arrange for a new set of tickets that you can collect from the venue box office when the doors open at 7:00pmUpon arrival, please ensure you provide the venue with the following information in order to collect your tickets: • A copy of your email order confirmation, which we have re-sent to you • Photo ID (driver's license or passport) that matches the order confirmation" The customer attempted to pick up the order early, and used a nickname on their order confirmation that did not match their IDThis caused confusion with the box office staff who reached out to us to confirm whether they could release the tickets to someone whose ID did not match their confirmation email. We confirmed that it would be fine to release the tickets, but by this point the customer had left the box office area and did not come back

I have been looking for a mechanic and looked on google for good reviewsI am so glad I took my car hereYou have restored my faith in the auto repair industryMy car kept overheating and brought it hereIt turned out to be a blown head gasketThey were awesomeThey didn't try to nickel and dime meVery honest shopQuick turn around tooHad my car back in about daysCalled other shops for quotes and they were around $more for the same serviceWhen I picked my car up it was actually cheaper than what I was quotedI have never had that happen to me beforeThank you guys so muchI would definitely recommend them

Received call from Joe [redacted] at The Shop, providing business response to complaint.Mr [redacted] says when he described the vehicle as "will run" vs "does run," his intent was to express that the block was not "shot," that it was original to the vehicle, and that it could be made to run with...

some work. He says he offered Mr [redacted] some money toward having the motor re-done, but cautioned Mr [redacted] that he would be less inclined to help if he used "threatening" language in eBay conversations, etc.As to his efforts to get the Blazer running, Mr [redacted] says Mr [redacted] did not allow him sufficient time / provide sufficient notice to complete the work -- says he went out of town for a few days, and when he got back he returned to be visited by a police officer Mr [redacted] had asked to investigate. Says Mr [redacted] was supposed to have provided 2 days' notice before picking up, but provided approximately 5 hours' notice, etc.As to the back seat / console issue, Mr [redacted] says he may have mistakenly indicated in a communication that he thought he had the console, but had no intention of signaling in the sales process that he did -- says it was not represented in photos, was not described as having these items. Mr [redacted] says that usually when a buyer has questions about the condition / completeness of a vehicle, they ask those questions prior to purchase. But he emphasizes that Mr [redacted] called to ask questions after purchase, not before. He adds that after Mr [redacted] received the vehicle on 4/28, he immediately turned around and listed it for sale. Mr [redacted] says something about Mr [redacted]' approach to the transaction doesn't "seem right" to him, and he questions whether he's somehow being "scammed" as the seller.Mr [redacted] says he expressed some initial willingness to participate in repairs on the vehicle, but is no longer inclined to do so, given his reservations about subsequent conversations with Mr [redacted].Revdex.com NOTE:Mr [redacted] e-mailed later in the day (5/31) with some additional comments (as below), and providing a screenshot of an eBay message from Mr [redacted]:"A couple things to add[redacted] never contacted me until after auction on if there was a back seat and consoleIf there was one I would of put it in my ad. Why would I over something I didn't have after the vehicle was purchased.. and some blazer didn't come with aback seat or console. That's why I stated it was complete.."

Servpro was dispatched by [redacted] on July 27th to mitigate a water loss at the stated residence. The responding technicians determined at that time that the loss was due to a hair line fracture on the bottom of the toilet tank. There were no indications that the fresh water supply line going in...

to the tank was at fault. During the process of removing the affected drywall behind the tank, further damage was sustained. That damage was directly related to the already compromised integrity of the porcelain. It is our understanding, based on the completed Certificate of Satisfaction that the services performed were exemplary and on par with our standard of service. The resulting complaint was a misunderstanding of liability for the tank itself. A letter was written to the homeowner in an attempt to rectify the situation. The letter clearly stated that the secondary damage was a result of services performed but that the liability is still that of the homeowner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I know you can't reprint the tickets, but I don't want the tickets now, I want a refound. You should have some assurance for this cases because is not my fault and I payed for something I don't have. Also, please send me the address where you sent the ticket, maybe you wrote the wrong address. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
After the ticket office was unable to locate our name on the list ( which we even looked at and our last name was not on it!) We waited outside for 45 mins and the show had started.The ticket agent was had still not had a response upon us leaving. We never received any response from our emails until the next day.  Is 45 mins not an acceptable amount of time to wait?   the tickets were purchased under my wife's name Antoinette. The person from soundkick put the tickets under Toni, again not are doing nor did we request to use Toni instead of Antoinette.  Our last name was still unable to be found on the list regardless.  The fact soundkick doesn't have a customer service via phone option is ridiculous!!  The only option is via email and again we received no response until the next day.  Bottom line is Soundkick did not provide the tickets purchased via mail. Then there representative put our tickets under the incorrect first name NOT the name used to purchase tickets.  We waited 45 mins for a resolution. Now soundkick refuses to refund our money. We will be seeking further action against Soundkick.  We will also make sure future customers are aware that this situation could happen to them.  This was the 1st step in what will likely be a long process to gain satisfaction.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have already rejected this response. They did not respond to my complaint. The business response is skirting the issue.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] reached out to our customer support team at 8:16PM on July [redacted], with the message “help!”. As this message was received after our normal work hours, we were unable to respond to [redacted] until the following morning at 4:45am, inquiring what she was requesting help with.Stacy then followed...

up promptly with information about how her tickets for the Weird Al show on July [redacted] were likely lost in the mail, which caused her issues when trying to gain entry into the show. She went on to say, “The address in your email is correct, and I have been home most of the time as I'm a teacher and school is out.  I suspect that the mailman delivered them to my neighbor who is on his honeymoon and whose mail is on hold. He has been getting many packages for his wedding and my mail sometimes get mixed into his. I really have no idea though.” As we did not hear from [redacted] regarding her tickets being lost until after doors to the venue opened on the night of the show, we were unable to arrange for a duplicate copy to be available for her to collect from will call at the venue - an alternative option we always have in place for situations such as this. After explaining the above to [redacted], she confirmed with us that her tickets were in fact misdelivered by her mailman to her neighbor's house while he was on vacation as she suspected, and requested a refund as she was unable to use the tickets.A customer support agent explained that a refund would not be possible in this instance as we were not given any notice from [redacted] that her tickets were not received until after the show had started.

To Whom it May Concern,Below is our most recent response to Complaint #[redacted]n which we provide an explanation of the ticket locations [redacted] was offered in the CrowdSurge facilitated fan club...

presale. --------------------------------------------------------------------------------...⇄ [redacted], 2015 at 3:36PM Hi [redacted],Once again we sincerely apologize for not being able to help you out with your request.As a ticketing partner we sell tickets on behalf of artists and promoters, and as a result we don’t always have the ability to choose the allocation of tickets we receive. These ticket allocations range in price and location per venue, often times the most desirable seats are included, but seats in other sections are offered as well. We cannot guarantee the best seats available during these pre-sales.We hope this information provides some clarification on the ticket locations you received. If you have any questions, be sure to let us know. --------------------------------------------------------------------------------...⇄ our customer care team must abide by our industry standard refund policy which was outlined and agreed to by the customer during the purchase process prior to submitting their payment confirmation. The relevant policy can be found through the following link in article 8: [redacted]When the CrowdSurge facilitated presale closes, all funds are immediately remitted to the event promoter (LiveNation), and are no longer in our system to return. Thus, the customer’s refund request was denied due to this policy, and so we offered the customer an alternative option to change the name and delivery address on their order so another fan could use their reserved seats.CrowdSurge is often in a position to offer exchanges (as Ticketmaster did) if a customer discovers that more desirable seats become available at a later time through our presale while it is still occurring. However, we are unable to offer this exchange if our presale has sold out and the alternative seats are only available through another company. Sincerely, The CrowdSurge Team

While we can appreciate [redacted]'s frustration at not receiving the order in question, the issue was not due to Songkick not sending him the ticket. [redacted] updated the shipping address on his order to be that of his friend in Spain who would be receiving the ticket for him, but then reached out to us...

after the order had been shipped to update the address to one in France. As we don't access to extra ticketing stock we were not able to send a new pair of tickets but instead passed on the shipping details and tracking information. The order was shipped out from our London office on the [redacted] of January with tracking information that we sent to [redacted] so he could keep tabs on the order.The order was sent via Royal Mail International Tracked and Signed For, and was then transferred to a local delivery service (Correos) in Spain. The tracking number and link to track the item can be found below, the item was unable to be delivered to the address provided.[redacted]Tracking: [redacted]When [redacted] got in touch with us to check on the status of his item, one of our customer support representatives let him know that he could get in touch with the delivery service in order to ask for a redelivery. After he let us know that he was in France and would not be able get his tickets in time in the event of a redelivery, we tried to see if the organizer of the concert would be able to reprint his tickets for him on the night of the show. This is something that not every venue can do, which is why many orders (like [redacted]'s) are sent via signed & tracked delivery. The venue was unfortunately not able to reprint the tickets for the customer.As stated our terms of use "If you need to change your designated address after you have placed your order please contact us as soon as possible. We cannot be held responsible if tickets have already been dispatched to the designated address already provided." Given that we sent the tickets to the address that the customer gave us we are sadly not able to offer anything in the way of a refund, as per our terms we are unable to offer any refunds unless the event is cancelled, postponed, or unless we have been a authorized by the organizers which in this case we were not.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was so many things wrong with way Song Kick and CID Entertainment handled this event, then to turn around and blame the artist. They were the only ones doing their jobs accordingly. For anyone who deals with these companies as a consumer or business partner I would be leery of it. This had nothing to do with the tickets being in high demand and everything to do with their poor execution and greed. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 
April
21, 2014
 
Dear [redacted],
Last oil change was 12/1/13 for 99
Chevy suburban, with a 454 big block 7.4 liter engine at, 118,000 miles. I
noticed a small leak 3/17/14 and immediately took it to a mechanic. They told
me it was a bad lower intake gasket. I left my truck with them and was told
it’d be ready the next day. They called around 5pm 3/18/14 saying it would be
ready in 10 minutes so they can finish changing the oil. I paid the bill, got
my keys back and drove home.  I then
noticed there was no antifreeze in the overflow. I waited to eat dinner and
then drove to the gas station to buy antifreeze. I put it in at the gas station
and on my way home the motor blew, threw a rod, leaking oil and coolant all
over the ground. The mechanic does not think he’s reliable. My questions, which
will be answered by a certified mechanic in court, are:
How could the coolant get in with the oil after
the gasket was just replaced?


Can an improper intake gasket repair blow my
motor?


When you blow a rod, shouldn’t oil be the only
thing leaking out?


The silicon looks pretty messy. So could
shifting the intake cover back and forth to get the bolts in, caused the seal
to break? Leaking into my oil, and that’s why my motor blew?


How would I go about this inexpensively? Oil
tests? Pressure tests? Tear it apart?


Could they explain what the gasket does?


From what I’ve said and sent proof of, do you
believe the fault lies with the mechanic?


They said that they let the truck idle for
3hours after the job was done. When they called for me to pick it up, they were
just finishing the oil change. If they ran the truck before changing the oil,
could that have damaged my motor?

So Many questions and so many
possibilities, none of which The Shop will answer in person, over the phone or
in its responses. I’m just told “no, no, no, it’s not our fault, we’re honest”
or spoken to like a complete it or called some guy going through all this
trouble for a new motor. Neither is helpful or good business etiquette at all.
Which means to me they know exactly what they did, or should just not be in
charge of this business. The story is always changing and they’ve yet to submit
any proof I asked for.  My truck that I
took care of for so long is now junk sitting in my driveway. The time and money
this has taken away, has put a huge toll on my family. We don’t need this and
would have preferred to have my truck just properly repaired. Someone needs to
take responsibility because this is just not right.

To whom it may concern,   [redacted] reached out to our support team on July [redacted] to inquire about the whereabouts of their ticket order. One of our support agents responded to the case three minutes later to explain that the concert tickets were ordered with the delivery method “Box...

Office Collection”, which meant that they would be ready for the customer to collect from the venue when they arrive for the show scheduled to take place on July [redacted].   The delivery information was stated at the point of purchase, as well as on the order confirmation email.   Our support team had not heard from Frances prior to July [redacted], and do not have record of any further communication from Frances, leading us to believe that this issue has been resolved.

When this customer contacted us after not receiving their tickets, we arranged for a replacement set to be left for them at the venue under the original order name. At no point was the name on their order changed by a Songkick representative.   After arranging for the replacement tickets, we resent the customer their order confirmation email 3 days prior to the show. The confirmation shows the name which was on the order, and they had ample time to let us know that it did not match the name on their photo ID.   Our team did everything that we could to help this customer obtain their tickets, but by the time they contacted us about the issue at the box office, our customer support staff was out of the office for the night. The venue then reached out to another member of our team, who did confirm back to them that it was fine to release the tickets to this customer, but at that point the customer had left.

Initial Business Response /* (1000, 5, 2015/09/16) */
My name is [redacted], I am the owner of The Shop. On Sept 1st 2015, Mr [redacted] brought his 2002 Lexus IS300 to The Shop to have an alignment performed. Mr [redacted] arrived at 1:38pm with a 2pm appointment. We finished his car at 3:55pm. Total...

work time was 115 minutes. This was a bit longer then usual but this was because of the issues we encountered. The car has aftermarket suspension installed and is lower than the original ride height. My technician informed me that the subframe tab was bent and he could not align it properly. I cannot prove that my technician caused this problem nor can I prove that the damage was there previously. It is the opinion of Mr [redacted] that we bent the subframe tab. My technician claims the damages were already there and he realized it when he attempted to align the car.
The two options Mr [redacted] mentioned are correct. Option one, We would attempt to bend the subframe tab back and redo the alignment for free. There was an appointment set for Mr [redacted] to come in to have us attempt to fix the subframe tab and realign. Unfortunately, Mr [redacted] canceled the appointment, stating he did not want to waste any more time on something that would not work.
Option two, we would split the cost of aftermarket suspension parts and we install them and align for free. Aftermarket suspension parts are considered permanent fixes,very common and sold at most major auto parts stores. They allow for more adjustments when the factory adjustments are not satisfactory. The subframe is not "bent" perse, there is a tab at the end of the subframe that is bent out of place not allowing alignment adjustments.
I have a third option. Option three, If Mr [redacted] would like to purchase a rear subframe we would split the cost of the part and install it free of charge.
Unfortunately no options will work if Mr [redacted] is unwilling to bring his car back in to have us inspect and fix the issues.
In my opinion, I believe the damages to the subframe was there already. The subframe could have been bent by a previous place that aligned the car and we just happened to be the unlucky party to service the car next. I have no way of proving this so we wanted to offer a resolution that is fair to all parties and try to satisfy the customer. If we caused the damage then we would repair or fix everything at zero cost to the customer.
We have been in business for over 10 years, servicing over ten thousand different customers. I am an honest and fair small business owner. Our customers are very important to us and I do not appreciate accusations of retaliation. I never have and will never do anything of the sort. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate [redacted]'s third offer included in his response, but it does not fully address my concerns. Additionally, some of the information that [redacted] has included is false such as my appointment time, arrival time, how long the car was in the garage, the aftermarket suspension and lowered ride height. As such, I don't feel comfortable trusting a shop that could not perform an alignment properly and continues to lie and skew information with the task of replacing the subframe on my carwhich the workshop manual indicates will take 9 hours and require most of the rear suspension and drivetrain components to be removed and reinstalled.
As for the owner's doubts of their fault, the car was previously aligned at the dealership with no issues and I have the service records showing this. The car has not had an issue with the wheel in question wearing tires unevenly or irregularly when I brought it into The Shop. Now with just 300 miles on the car since The Shop attempted to perform an alignment I am already seeing uneven tire wear for that wheel.
In hopes of finding a middle ground, I would like The Shop to cover the full cost of a new subframe and the bushings and bolts required to install it. Although I believe that The Shop, their incompetence, and their misrepresentations are the cause for my lack of confidence in bringing the car back to them, I am willing to make a compromise and cover the cost of labor myself at a facility of my choosing. I would also like a refund for the work The Shop attempted to complete on Sept. 1, 2015.
As for the issue of retaliation, I am making no accusations. I am only reiterating the experience past customers have shared on Yelp.
Final Business Response /* (4000, 11, 2015/10/08) */

Unfortunately we can not offer any sort of reimbursement in this case, as clearly stated in our FAQ's " p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 22.0px; font: 18.0px 'Helvetica Neue'; color: #3a3a3a; -webkit-text-stroke: #3a3a3a} span.s1 {font-kerning: none} There are some circumstances where we're not able to issue reprints for tickets if they haven't been received in the post. In these instances, the tickets will always be sent out to you via Recorded or Tracked Delivery to ensure they have the best chances of reaching you"We cant say why the order was not able to be delivered to the address that you provided us in Spain, as the delivery was in the hands of the local delivery provider and you were given tracking information to keep an eye on the order. We again are very sorry that your order did not reach you in time for the show but seeing as we fulfilled our obligations to send the ticket to the address provided at the point of purchase we cannot offer anything in the way of a refund.

Michael reached out to our customer support team regarding a Primus concert he had secured Will Call collection tickets for stating that the venue was unable to find a record of his order, and would not release his reserved tickets to him. The message was sent just after 7pm, so unfortunately our...

support team was unable to respond to Michael’s inquiry until the following morning at 3:18am. In our response, an agent confirmed that we did have a record of his purchase with us and that his order was sent over to the venue along with the other dozens of orders secured through our presale for this show. After some back-and-forth with Michael, he explained that, “The venue took pity on me 30 minutes into the show and handed me a pair of tickets. They said occasionally this happens and their manager occasionally lets people in when the venue isn't sold out.” As we have a record of confirming the order with the venue prior to the show, and Michael was able to attend the event with tickets provided by the venue, we declined Michael’s request for a full refund. However, we did look into what may have caused the confusion in an effort to ensure that something similar didn’t occur for a future event. All other customers whose orders were secured through Songkick were able to collect their tickets and enter the event as intended.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What the business did was offer me a package that I thought was the same price so I went ahead and bought it and turns out it was more expensive and they did not offer me a refund for the difference. Furthermore, they released more bus tours after nearly every one who attended left. Basically the event was over and THEN they released more bus tours. Overall this handled very poorly by every party involved. The only people who performed "as expected" were The Killers. I would HIGHLY recommend not using their service in the future as it was one headache after another and I'm not speaking just from my own experience. Concert goers were grossly overly charged $400 for a $40 room?!? The list of things wrong with this event could fill a novel. It is clear that the business does not have any concern for customer satisfaction. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]