The Shop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] After the ticket office was unable to locate our name on the list ( which we even looked at and our last name was not on it!) We waited outside for mins and the show had started.The ticket agent was had still not had a response upon us leavingWe never received any response from our emails until the next day Is mins not an acceptable amount of time to wait? the tickets were purchased under my wife's name AntoinetteThe person from soundkick put the tickets under Toni, again not are doing nor did we request to use Toni instead of Antoinette Our last name was still unable to be found on the list regardless The fact soundkick doesn't have a customer service via phone option is ridiculous!! The only option is via email and again we received no response until the next day Bottom line is Soundkick did not provide the tickets purchased via mailThen there representative put our tickets under the incorrect first name NOT the name used to purchase tickets We waited mins for a resolutionNow soundkick refuses to refund our moneyWe will be seeking further action against Soundkick We will also make sure future customers are aware that this situation could happen to them This was the 1st step in what will likely be a long process to gain satisfaction In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ My name is ***, I am the owner of The ShopOn Sept 1st 2015, Mr [redacted] brought his Lexus ISto The Shop to have an alignment performedMr [redacted] arrived at 1:38pm with a 2pm appointmentWe finished his car at 3:55pmTotal work time was minutesThis was a bit longer then usual but this was because of the issues we encounteredThe car has aftermarket suspension installed and is lower than the original ride heightMy technician informed me that the subframe tab was bent and he could not align it properlyI cannot prove that my technician caused this problem nor can I prove that the damage was there previouslyIt is the opinion of Mr [redacted] that we bent the subframe tabMy technician claims the damages were already there and he realized it when he attempted to align the car The two options Mr [redacted] mentioned are correctOption one, We would attempt to bend the subframe tab back and redo the alignment for freeThere was an appointment set for Mr [redacted] to come in to have us attempt to fix the subframe tab and realignUnfortunately, Mr [redacted] canceled the appointment, stating he did not want to waste any more time on something that would not work Option two, we would split the cost of aftermarket suspension parts and we install them and align for freeAftermarket suspension parts are considered permanent fixes,very common and sold at most major auto parts storesThey allow for more adjustments when the factory adjustments are not satisfactoryThe subframe is not "bent" perse, there is a tab at the end of the subframe that is bent out of place not allowing alignment adjustments I have a third optionOption three, If Mr [redacted] would like to purchase a rear subframe we would split the cost of the part and install it free of charge Unfortunately no options will work if Mr [redacted] is unwilling to bring his car back in to have us inspect and fix the issues In my opinion, I believe the damages to the subframe was there alreadyThe subframe could have been bent by a previous place that aligned the car and we just happened to be the unlucky party to service the car nextI have no way of proving this so we wanted to offer a resolution that is fair to all parties and try to satisfy the customerIf we caused the damage then we would repair or fix everything at zero cost to the customer We have been in business for over years, servicing over ten thousand different customersI am an honest and fair small business ownerOur customers are very important to us and I do not appreciate accusations of retaliationI never have and will never do anything of the sortThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate ***'s third offer included in his response, but it does not fully address my concernsAdditionally, some of the information that [redacted] has included is such as my appointment time, arrival time, how long the car was in the garage, the aftermarket suspension and lowered ride heightAs such, I don't feel comfortable trusting a shop that could not perform an alignment properly and continues to lie and skew information with the task of replacing the subframe on my carwhich the workshop manual indicates will take hours and require most of the rear suspension and drivetrain components to be removed and reinstalled As for the owner's doubts of their fault, the car was previously aligned at the dealership with no issues and I have the service records showing thisThe car has not had an issue with the wheel in question wearing tires unevenly or irregularly when I brought it into The ShopNow with just miles on the car since The Shop attempted to perform an alignment I am already seeing uneven tire wear for that wheel In hopes of finding a middle ground, I would like The Shop to cover the full cost of a new subframe and the bushings and bolts required to install itAlthough I believe that The Shop, their incompetence, and their misrepresentations are the cause for my lack of confidence in bringing the car back to them, I am willing to make a compromise and cover the cost of labor myself at a facility of my choosingI would also like a refund for the work The Shop attempted to complete on Sept1, As for the issue of retaliation, I am making no accusationsI am only reiterating the experience past customers have shared on Yelp Final Business Response / [redacted] (4000, 11, 2015/10/08) */

Unfortunately we can not offer any sort of reimbursement in this case, as clearly stated in our FAQ's " There are some circumstances where we're not able to issue reprints for tickets if they haven't been received in the postIn these instances, the tickets will always be sent out to you via Recorded or Tracked Delivery to ensure they have the best chances of reaching you"We cant say why the order was not able to be delivered to the address that you provided us in Spain, as the delivery was in the hands of the local delivery provider and you were given tracking information to keep an eye on the orderWe again are very sorry that your order did not reach you in time for the show but seeing as we fulfilled our obligations to send the ticket to the address provided at the point of purchase we cannot offer anything in the way of a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I know you can't reprint the tickets, but I don't want the tickets now, I want a refoundYou should have some assurance for this cases because is not my fault and I payed for something I don't haveAlso, please send me the address where you sent the ticket, maybe you wrote the wrong address In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: What the business did was offer me a package that I thought was the same price so I went ahead and bought it and turns out it was more expensive and they did not offer me a refund for the differenceFurthermore, they released more bus tours after nearly every one who attended leftBasically the event was over and THEN they released more bus toursOverall this handled very poorly by every party involvedThe only people who performed "as expected" were The KillersI would HIGHLY recommend not using their service in the future as it was one headache after another and I'm not speaking just from my own experienceConcert goers were grossly overly charged $for a $room?!? The list of things wrong with this event could fill a novelIt is clear that the business does not have any concern for customer satisfaction In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

While we can appreciate [redacted] 's frustration at not receiving the order in question, the issue was not due to Songkick not sending him the ticket [redacted] updated the shipping address on his order to be that of his friend in Spain who would be receiving the ticket for him, but then reached out to us after the order had been shipped to update the address to one in FranceAs we don't access to extra ticketing stock we were not able to send a new pair of tickets but instead passed on the shipping details and tracking informationThe order was shipped out from our London office on the [redacted] of January with tracking information that we sent to [redacted] so he could keep tabs on the order.The order was sent via Royal Mail International Tracked and Signed For, and was then transferred to a local delivery service (Correos) in SpainThe tracking number and link to track the item can be found below, the item was unable to be delivered to the address provided[redacted] Tracking: [redacted] When [redacted] got in touch with us to check on the status of his item, one of our customer support representatives let him know that he could get in touch with the delivery service in order to ask for a redeliveryAfter he let us know that he was in France and would not be able get his tickets in time in the event of a redelivery, we tried to see if the organizer of the concert would be able to reprint his tickets for him on the night of the showThis is something that not every venue can do, which is why many orders (like [redacted] 's) are sent via signed & tracked deliveryThe venue was unfortunately not able to reprint the tickets for the customer.As stated our terms of use "If you need to change your designated address after you have placed your order please contact us as soon as possibleWe cannot be held responsible if tickets have already been dispatched to the designated address already provided." Given that we sent the tickets to the address that the customer gave us we are sadly not able to offer anything in the way of a refund, as per our terms we are unable to offer any refunds unless the event is cancelled, postponed, or unless we have been a authorized by the organizers which in this case we were not

Received call from Joe [redacted] at The Shop, providing business response to complaint.Mr [redacted] says when he described the vehicle as "will run" vs "does run," his intent was to express that the block was not "shot," that it was original to the vehicle, and that it could be made to run with some workHe says he offered Mr [redacted] some money toward having the motor re-done, but cautioned Mr [redacted] that he would be less inclined to help if he used "threatening" language in eBay conversations, etc.As to his efforts to get the Blazer running, Mr [redacted] says Mr [redacted] did not allow him sufficient time / provide sufficient notice to complete the work -- says he went out of town for a few days, and when he got back he returned to be visited by a police officer Mr [redacted] had asked to investigateSays Mr [redacted] was supposed to have provided days' notice before picking up, but provided approximately hours' notice, etc.As to the back seat / console issue, Mr [redacted] says he may have mistakenly indicated in a communication that he thought he had the console, but had no intention of signaling in the sales process that he did -- says it was not represented in photos, was not described as having these itemsMr [redacted] says that usually when a buyer has questions about the condition / completeness of a vehicle, they ask those questions prior to purchaseBut he emphasizes that Mr [redacted] called to ask questions after purchase, not beforeHe adds that after Mr [redacted] received the vehicle on 4/28, he immediately turned around and listed it for saleMr [redacted] says something about Mr ***' approach to the transaction doesn't "seem right" to him, and he questions whether he's somehow being "scammed" as the seller.Mr [redacted] says he expressed some initial willingness to participate in repairs on the vehicle, but is no longer inclined to do so, given his reservations about subsequent conversations with Mr ***.Revdex.com NOTE:Mr [redacted] e-mailed later in the day (5/31) with some additional comments (as below), and providing a screenshot of an eBay message from Mr ***:"A couple things to add [redacted] never contacted me until after auction on if there was a back seat and consoleIf there was one I would of put it in my adWhy would I over something I didn't have after the vehicle was purchasedand some blazer didn't come with aback seat or consoleThat's why I stated it was complete.."

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There was so many things wrong with way Song Kick and CID Entertainment handled this event, then to turn around and blame the artistThey were the only ones doing their jobs accordinglyFor anyone who deals with these companies as a consumer or business partner I would be leery of itThis had nothing to do with the tickets being in high demand and everything to do with their poor execution and greed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

When this customer contacted us after not receiving their tickets, we arranged for a replacement set to be left for them at the venue under the original order nameAt no point was the name on their order changed by a Songkick representative After arranging for the replacement tickets, we resent the customer their order confirmation email days prior to the showThe confirmation shows the name which was on the order, and they had ample time to let us know that it did not match the name on their photo ID Our team did everything that we could to help this customer obtain their tickets, but by the time they contacted us about the issue at the box office, our customer support staff was out of the office for the nightThe venue then reached out to another member of our team, who did confirm back to them that it was fine to release the tickets to this customer, but at that point the customer had left

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am not satisfied with outcomeTickets were delivered without insurance or delivery confirmation"Delivery charge" was exorbitant considering sent via first class mailI did not receive product in timeI am also dissatisfied that company did not respond in a timely way to emails, also that my name was misspelled in the Revdex.com response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To whom it may concern, [redacted] reached out to our support team on July *** to inquire about the whereabouts of their ticket orderOne of our support agents responded to the case three minutes later to explain that the concert tickets were ordered with the delivery method “Box Office Collection”, which meant that they would be ready for the customer to collect from the venue when they arrive for the show scheduled to take place on July *** The delivery information was stated at the point of purchase, as well as on the order confirmation email Our support team had not heard from Frances prior to July ***, and do not have record of any further communication from Frances, leading us to believe that this issue has been resolved

Michael reached out to our customer support team regarding a Primus concert he had secured Will Call collection tickets for stating that the venue was unable to find a record of his order, and would not release his reserved tickets to himThe message was sent just after 7pm, so unfortunately our support team was unable to respond to Michael’s inquiry until the following morning at 3:18amIn our response, an agent confirmed that we did have a record of his purchase with us and that his order was sent over to the venue along with the other dozens of orders secured through our presale for this showAfter some back-and-forth with Michael, he explained that, “The venue took pity on me minutes into the show and handed me a pair of ticketsThey said occasionally this happens and their manager occasionally lets people in when the venue isn't sold out.” As we have a record of confirming the order with the venue prior to the show, and Michael was able to attend the event with tickets provided by the venue, we declined Michael’s request for a full refundHowever, we did look into what may have caused the confusion in an effort to ensure that something similar didn’t occur for a future eventAll other customers whose orders were secured through Songkick were able to collect their tickets and enter the event as intended

[redacted] ’s tickets were shipped out via [redacted] ***, the delivery method she selected during the purchase processDespite Songkick sending [redacted] ’s tickets to the correct address, [redacted] confirmed after the show that her order was mis-delivered by her mailman to her neighbor.If given prior notice, Songkick is typically able to arrange for a duplicate copy of lost tickets to be made available at the venue box officeHowever, [redacted] did not get in touch with our support team regarding her missing tickets until after the event had started, at which point it would be too late to make alternative arrangements

While we can understand the customer’s frustration at not being able to purchase the bus tour package that they wanted, there was a very high demand for these and they sold out quickly after going on saleMore of these did become available at the last minute, but this was not something that we were aware of prior to the fact and we weren’t able to do anything to set aside any for the customer in question In regards to offering a refund for one of the other packages that the customer had orders so they could purchase a premium package, the price was clearly marked at the point of purchaseIt was a more expensive premium VIP package than the one the customer had previously ordered, and while we did refund their previous order so they could buy the new one, we did not advertise that they would be the same price nor make any promises to refund the difference in cost

From: *** ***Date: Mon, Apr 14, at 11:PMSubject: Re: The Revdex.com of Wisconsin has received a customer comment regarding complaint #***
We have built a great reputation on truth, honesty, & genuine care for our customers, therefore we truly regret that this
customer failed to understand our professional explanation in our first response letter

This customer contacted us in advance of the show after purchasing tickets wishing to add a bus tour package to their orderThat package however was sold out due to only a small number being made available during the presaleAs we were not able to add any additional bus tour packages were sadly
not able to amend the customer’s order to include bus tour admission. We did however let the customer know that we could refund their travel package order as an upgraded version had become available, which we did end up doing after they purchased the upgraded package With regards to the access issues to the venue, as we are not affiliated directly with the venue or event organizers we were not able to sat immediately what the situation would be on the day of the show with regards to accessible seating and service animalsWe did however reach out to the venue to sort this out and were able to confirm with the customer one week prior to the event that there would be an accessible seating section for them, and that they just needed to check in with the venue staff to let them know that the dog was a registered service animal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
*Did not have enough space to send picturesWill find way to send*
April 1,
Dear Ms. ***
I did not go in for an overheating
problem, that’s another lieI have never had an overheating problem with my
truckWhen it comes to the condition of my truck, IT IS WELL MAINTAINEDI
have a regular mechanic that I take my truck to anytime I see a problemI
mentioned I put on 30,miles in four years and kept up with each oil change
and proper maintenanceI have a copy of my last oil change which I had not
even hit miles when I took it into The ShopI personally performed a tune
up last summer in which I changed spark plugs, wires, distributor cap and
rotor, and air filter. As soon as I saw
I had a SMALL coolant leak I took it inI decided to try The Shop since it’s
just around the cornerThe fact that they state “this customer obviously does
not know how to maintain his own vehicle” is offensive to meAs is “I’m afraid
this is just a case of a customer trying to get a free motor,” since I’ve never
in my life filed an insurance claim or taken out a loan, I bought my house and
vehicles with my own savingsNo paymentsI used my income tax to pay all
payments at once for my property taxes, auto and home insurance and had enough
money left over to make any repairs needed to my truck, so it doesn’t prevent
further issues in the futureHad I been told of second leak, I would have had everything
repaired I’m not stupid; my only
incompetence is taking my truck to their 3rd rate place of business
When I was told the repairs were to
be lower intake gasket valve at the cost of 475$, I did not receive a written
order which I now know is against the lawThey also never mentioned a second
leak, not once or twiceIn fact, when I took it in, the mechanic couldn’t even
see a leak after getting under itI had to insist that I saw a minor leak and
needed it repairedI’d like them to show documents proving this since a repair
order should have been writtenWhen I picked up the vehicle I was given a
receipt for 500$ and was never called regarding the price change, which I also
found is against the lawI was charged extra for the oil change which I assumed
was part of the jobI did not receive an invoice like I should haveI will be
sending what an actual invoice should look like from when I last changed my
oil
When I spoke with the owner after
my truck broke down he swore he never left the side of the kid that was
repairing my vehicleI found it hard to believe the owner didn’t walk away not
once to check with another customer or for a bathroom breakNow, according to their
secretary, “Our commercial parts manager from AutoZone was at The Shop on his
lunch break and was next to our mechanic as he filled the radiator with
coolant.” They’re changing their story again.
I’d also like to know who they’re referring to when they mention the
mechanic who fixed my vehicleThe owner was supposed to be watching someone
else do itIt was to take a whole day and he supposedly stood there and
watched the whole thing, now there saying someone else witnessed itWhat about
when I was told the antifreeze tank does not connect to the motor, which I can
clearly see myself that it connects to the radiator, which does connects to the
motorHow could I know more than ASE certified technician?
As I said in my first report, when
they called me they said it’d be ready in ten minutes because they were
finishing up the oil changeThey forgot to explain why they would let the
vehicle idle for hours before even doing something as important as the oil
changeWhen you change an intake gasket, there are ports, or holes, separating
the coolant from the oilWhen you remove the cover you break the seal which
drains the antifreeze into the motor.
Meaning you have to change the oil before starting the vehicle, because
antifreeze and oil don’t mixIn fact, it separates like water and oilIf any
antifreeze gets sucked into the oil pump, the motor blowsSo they must have
let the truck run with the mixture, which cracked the block and let more
antifreeze in, to mix with the oil. That
is why when I got home there was no antifreeze in the over flow reservoir Also, when you replace the gasket and apply
the sealant you’re supposed to neatly as possible squeeze a 1/inch bead of silicone
across the ports that separate your coolant from your oilIf done improperly
or they set the manifold cover on and had to shift it to put the bolts in, that
would break the seal and leak antifreeze into my motor oilThis is a possibility
because the silicone is seeping out of my motor, which I have pictures of They kept saying the intake gasket had nothing
to do with the motor blowing but I found out it’s the main causeThey also
stated “The customer then paid us for our service, said his truck runs great
now, and then asked our mechanic if he would like to BUY his truckOur
mechanic replied that he was not interestedThe customer then went on his
way.” How could I have paid them and told them the truck runs great when I
didn’t get the keys until after I paid for their servicesI didn’t test drive
the vehicle and then payI never told them the truck runs greatIt ran great
before I took it there shopThey just put there foot in their mouth in
writingAnother thing I’d like to address from the statement, “Note: A lower intake job has nothing to do
with the condition of any rotating mechanical parts that build compression or
maintain proper clearances between bearings,” I have researched:
“Coolant/water is heavier than oilThe
coolant will settle to the bottom of the oil pan causing the oil level to rise
in the engineIf this condition is found, another clue should be presentThe
oil filter cap and possibly the oil dip stick will have foamy buithat is
best described as a milk shake looking gooThis goo is the result of engine
heat causing the coolant/water to evaporate and rise like steam escaping from a
boiling pot of waterThe moisture condenses and collects in the high points of
the engineTHE DANGER, in the event
the oil pumps should picoolant; it will feed the coolant to the engine’s
connecting rods and main bearings…, BANG
GOES THE ENGINE!!”
(www.northwoodgarage.net/5074/plastic-engine-parts)
After feeling they were doing
nothing to fix the situation and were ripping me off because they can’t admit their
mistakes, I did go in very upsetI could not think straight, I just knew none
of what they were saying made any sense and there careless attitude does not
helpI stated many ways how they could have not done the job rightThey may
have dropped a tool, they may have forgotten to put antifreeze, and they
obviously didn’t change the oil before starting the truckI wanted them to
look into all possibilities, which they did notThey did not take the truck back
to the shop to see if it was their faultThey just want to deny it allThey
do not know how to manage disgruntled customersI called again on 4/1/
asking why they would let the truck sit for hours idling before changing the
oilI asked why I wasn’t told of a second leakI was then called “stupid” for
not knowing how to take off a radiator cap (which is not rocket science.) On
top of damaging my truck they also do not know how to deal with customers. I did mention the vehicle was for sale when I
paid my bill making small talk with the kid who fixed itHe did seem
interested and took my number downSo they lied again. It’s an expensive vehicle and I’m open to
selling for a better vehicle that fits my family’s financial statusIt was
after the motor blew that the owner asked if I was still interested in selling
I replied in a sarcastic tone “what’s it worth now??” Meaning, what could I
possibly get for a vehicle they destroyed?!
Obviously they weren’t even trying
to listen to me because if they actually looked at any of the research I
brought them, they’d of noticed the site names at the top of each page(None
of which are from “Wikipedia,”) another lie in writingIf they cared about
their reputation at all, they would have taken the truck into the shop and
inspected it to see if it was their fault, but they just left it on the side of
the roadI understand why they don’t want to admit any faultIt’s an
expensive mistake, but it is there mistake and my family shouldn’t have to
suffer for itI will be attaching all information and research; once again,
none are from WikipediaAll maintenance receipts proving how well I maintain
my truckReceipt’s from the shop and gas station for the antifreezePictures
of the damage they did to my truck as wellI have spoken with about five
different mechanics who agree with me and I’m in the process of getting that
proof documented as well
Words cannot express how furious
and upset I am over this whole ordealI have been told proving that this is
their fault will be more of a headache then its worth, but I will not lie down
I will not accept what they did to meThis is America; you’re not supposed to
get away with stealing or damaging someone else’s propertyAnd if the court
can’t help me then I will exercise my right to protest and make signs and
flyers as a last resort and stand in front of their place of business every day
of my free time until they rectify their mistake and apologize, or I’ve chased
enough of their business away where I’m satisfied that the cost of my vehicle
has lost their handsNo matter how foolish I may lookThere is no doubt in my
mind that they are liable
Thank you for helping us in this
matter, since The Shop sadly will not give us the time of day and doesn’t know
how to treat its customers
Sincerely,
*** ***
JUSTICE!

*** ***
*** *** ***
*** ** ***
March
27,
Dear
Ms. ***
Thank
you for contacting us in regards to a customer concern about The ShopWe value
our reputation as a reputable company and appreciate the opportunity to defend
our position
First
I would like to make it known that the mechanic that worked on this vehicle is
an ASE Master Certified Technician and attended MATC College in Madison for
Auto TechnologyHe has worked for The Shop for five years
The
customer came to The Shop with an overheating problem for a Suburban Our
mechanic checked it and advised the customer that he had two coolant leaks from
two different components on his engineThe first and largest coolant leak that
was easily seen to be leaking, which was the engines lower intake gasket, was
leaking not only from the front of the engine but from the rear as wellBased
on our technician’s experience and training, he determined that the gasket had
been leaking for a long period of time to have such a large leak as it didThe
second leak was coming from the customer’s water pumpIt was not as bad of a
leak as the lower intake gasket, but needed to be fixedBoth of the problems
had been stated to the customer and the customer decided to get the largest
leak fixed first and that he would have the smaller leak fixed at a later time
With
having the approval from the customer to fix the larger of the two leaks (lower
intake gasket), the mechanic then fixed the large leakHe then changed his oil
and filled his radiator full of coolant 50-mix (half water, half coolant)Our
commercial parts manager from AutoZone was at The Shop on his lunch break and was
next to our mechanic as he filled the radiator with coolant, the engine was
fully topped off with coolant for proper cooling of the motorThe intake
gasket was no longer leaking and the vehicle was running good with no leaks
from the lower intake gasket
After
running the engine long enough to make sure there was not an overheating
problem after the job was completed, we called the customer to let him know the
job was done(There was no overheating for the cooling system had been
properly serviced)When the customer came to The Shop to pick up his vehicle our
mechanic advised him again, for the second time, that his water pump needed to
be serviced for it had a small leak, (very small leak but still leaking)The
customer stated that he would come back later to get that item fixedThe
customer then paid us for our service, said his truck runs great now, and then asked
our mechanic if he would like to BUY his truckOur mechanic replied that he
was not interestedThe customer then went on his way
That
evening, we got a call from that same customer stating that his truck had just
stopped running a block from his houseWe said that we would come to the
suburban and check it out in the morningThe next morning our mechanic went to
the corner of Meryl and Oak where the customer’s vehicle had sat overnightHe
started the vehicle and it started right up, but heard a serious knocking from
the engineHe then crawled underneath the vehicle and saw that the customer
had “thrown a rod”, (this means the connecting rod for the piston has been
broken and pushed through the side of the engine block)
Note:
(A lower intake job has nothing to do with the condition of any rotating
mechanical parts that build compression or maintain proper clearances between
bearingsThe Customer stated first that our mechanic had dropped a tool or
something down one of the intake ports and that’s why his engine blew upOur
mechanic does an average of two intake jobs a week and always takes a magnet to
all of the intake ports, blows out the intake ports with an air hose, and
visually inspects his work, so he doesn’t make a mistake such as thatAll of his
tools are accounted for and the bolts in their proper thread holes.)
The customer then came in and our
mechanic told him about the condition of his engine and that it had thrown a connecting
rodThe customer proceeded to accuse The Shop of messing something up on his
truck and swearing at our techniciansThe next day the customer came back into
The Shop with some information he had printed off of Wikipedia that stated some
reasons why an engine can throw a rod such as his engine hadAfter his research,
he now believes that we didn’t top off his engine with coolantHe also states
that he could not get his radiator cap off and that tells him we did not fill
his radiator with coolant
#- The cap on any radiator does
not come off with a simple twist like a water bottle it has to be pushed down
hard and then it will twist off, it is a safety cap, (kind of like a childproof
pill bottle) #- And most important, any
auto technician that knows anything about a car’s cooling system can tell you
that driving a vehicle only four blocks in the city is not enough run time for
an engine to overheat
This
customer obviously does not know how to maintain his own vehicle so it’s hard
telling what LACK of maintenance this vehicle has had in the possession of this
customerI’m afraid this is just a case of a customer trying to get a free
motor.
Thank
you for your time and if you have any questions, please let me know
Sincerely,
*** ***
Owner

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

From: Jason H*** *** Sent: Monday, August 01, 3:PM To: drteam Subject: Re: Outstanding Complaint With the Revdex.com Good afternoon, We were called out to the customers home to perform minor demo, extraction, and to setup equipmentThe customer would not
allow us to perform services per industry standard and there were no issues while we were doing the work until she received our billI have had my corporate office review the bill and they could not find anywhere that we over charged. I am at a loss with this customer on what she wants other than she wants out of paying her billJason H*** Servpro of Stafford/Missouri City FM Suite Missouri City TX servprostaffordmissouricity.com ***