The Luxia No.7

Per system records, the following orders were placed on 1/17/2017: One (1) Serum Trial - $4.95 S&H One (1) Cream Trial - $3.95 S&H Shipping Assurance - $2.95 As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as...

part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, we did not receive a cancellation request in the 14 Day time frame, so we charged the full price for the product that was ordered. As per our Terms and Conditions, we are only able to accept products under 30 days of age as returns for refunds with valid RMA numbers. There were two products per box and she was only issued two RMA numbers, not four, for one shipment of product. She was issued a full refund of $97.41 and $98.41 once the return with valid RMA numbers was received. As agreed to by the Terms and Conditions of the original order, we do not issue refunds on any shipping charges. However, we have issued a full refund for the products that she returned. Refund Information: 03/17/2017 09:49am - Refunded - $97.41 Trans-ID: [redacted] 03/17/2017 09:49am - Refunded - $98.41 Trans-ID: [redacted] 03/24/2017 11:36am - Refunded - $97.41 Trans-ID: [redacted] 03/24/2017 11:36am - Refunded - $98.41 Trans-ID: [redacted] Please be advised that while refunds typically take 5-10 business days to process, I have seen it take up to 30 days. If you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refund. Sincerely, Rachel Luxia No.7 Customer Support

As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue...

receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 14 Day time frame, we charge you the full price for the product that you ordered. As a courtesy to the customer, we have issued a full refund of $98.41. We do ask that the customer return the product they have received to the following address: Luxia R[redacted]PO Box 52033Phoenix, AZ 85072-2033We suggest that you ship through USPS, as most other shipping companies do not deliver to PO Boxes.Refund Information:01/17/2017 04:46pm - Refunded - $98.41 Trans-ID: [redacted] Please be advised that while refunds typically take 5-10 business days to process, I have seen it take up to 30 days. If you still have not received your refund at this point in time, please contact your financial institution for alternative methods of obtaining a refund.

The terms and conditions were clearly labeled and available throughout the ordering website down at the bottom of the webpage and the customer did have access to those terms throughout the ordering process. Per system records the complainant did receive two RMA numbers to return the products....

To date we have not confirmed the returned products so we are unable to issue any refunds at this time.

Unfortunately, our Trial program does not work like that. As agreed to by the Terms and Conditions of the original order, we send the customer a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. They have 14 Days from the date of the...

order to try the product and decide if they would like to continue receiving it monthly. If the customer decides that you do not wish to receive the product monthly, all they need to do is call or email our Customer Care center and we are happy to cancel the Trial . However, we did not receive a cancellation request in the 14 Day time frame, so we charge the full price for the product that was ordered. As agreed to by these Terms and Conditions, we are unable to issue any refunds on charges that have been disputed. If the customer agrees to not file a dispute with their bank, then we will be able to issue a full refund for these charges.

The Terms and Conditions are available throughout the entire ordering process and must be agreed to before you are able to purchase any of our products. As agreed to by the Terms and Conditions of the original order, we do not issue refunds on any shipping charges. As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 14 Day time frame, we charge you the full price for the product that you ordered.As the customer has already contacted their financial institution to file a dispute, we can do nothing further regarding these charges.The customer's card provider will ask for information regarding these transactions, to which we will respond with a copy of our Terms and Conditions, a copy of the order page where the Terms and Conditions are clear and readily available, and anything that we may think is pertinent to that specific transaction or account. The customer will then receive notification from the card provider, about whether they have decided to reverse the charges.Any further communication will be between the customer's card provider and our Dispute Department.

In regards to the complaint that was received and the complainant [redacted], our position on the matter is below for your review. The Terms and Conditions are available throughout the entire ordering process and must be agreed to before you are able to purchase any of our products. As agreed to...

by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, we did not receive a cancellation request in the 14 Day time frame, so we charged the full price for the product that was ordered. As a courtesy to the customer, we have issued a full refund of $97.41 in good faith that she will return the product to the following address, as agreed upon when she was issued an RMA number: Luxia No.7 Returns [redacted]
[redacted] We suggest that you ship through [redacted], as most other shipping companies do not deliver to PO Boxes.   Sincerely, Rachel Luxia No.7 Customer Support

Per system records the complainant did receive two shipments, each containing one serum and one cream. The tracking number for the shipments are below. The tracking number [redacted] shows that the first shipment of two products was delivered to the complainant on July 9th, 2016. The second shipment of products was delivered on August 11, 2016, tracking number [redacted]. To date we have not received any returned products and the complainant did receive a full refund on the charges of $98.41 and $97.41 that were billed on August 5, 2016. the refund was issued back on August 15, 2016. We have not received anymore returned products so we are unable to issue any further refunds at this time.

Per system records, the customer placed the following order on 1/14/2017: One (1) Serum Trial - $4.95 S&H One (1) Cream Trial - $3.95 S&H Shipping Assurance - $2.95 One (1) Instant Lift - $29.95 One (1) Miracle Eye - $24.95 As agreed to by the Terms and Conditions of the original order, we...

send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, we did not receive a cancellation request in the 14 Day time frame, so we charged the full price for the product that was ordered. We have issued a full refund for all products ordered to the customer in good faith that they will return all products received to the following address: [redacted] However, as agreed to by the Terms and Conditions of the original order, we are unable to refund any charges associated with shipping the product. Refund Information: 02/06/2017 08:20pm - Refunded - $98.41 Trans-ID: [redacted] 02/06/2017 08:20pm - Refunded - $57.46 Trans-ID: [redacted] 02/08/2017 10:36am - Refunded - $39.95 Trans-ID: [redacted] 02/08/2017 10:36am - Refunded - $29.95 Trans-ID: [redacted] 02/08/2017 10:37am - Refunded - $24.95 Trans-ID: [redacted]