The Luxia No.7

Unfortunately, our Trial program does not work like thatAs agreed to by the Terms and Conditions of the original order, we send the customer a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderThey have Days from the date of the order to try the product and decide if they would like to continue receiving it monthlyIf the customer decides that you do not wish to receive the product monthly, all they need to do is call or email our Customer Care center and we are happy to cancel the Trial However, we did not receive a cancellation request in the Day time frame, so we charge the full price for the product that was orderedAs agreed to by these Terms and Conditions, we are unable to issue any refunds on charges that have been disputedIf the customer agrees to not file a dispute with their bank, then we will be able to issue a full refund for these charges

We did receive acknowledgment and agreement to the terms and conditionsPer system records we did already receive the returned products and full refunds were issued

As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you orderedAs a courtesy to the customer, we have issued a full refund of $We do ask that the customer return the product they have received to the following address: Luxia R [redacted] PO Box 52033Phoenix, AZ 85072-2033We suggest that you ship through USPS, as most other shipping companies do not deliver to PO Boxes.Refund Information:01/17/04:46pm - Refunded - $Trans-ID: [redacted] Please be advised that while refunds typically take 5-business days to process, I have seen it take up to daysIf you still have not received your refund at this point in time, please contact your financial institution for alternative methods of obtaining a refund

I did canceled my trial after placing my intial order for the sampleThis was done in a matter of days after the sample was orderedI have record to prove thatMy account however was not cancelled and then I was charged $When I called to inquire of the charge and then dispute this charge, I was treated beligerntly and disrespectfully by your "customer service reps" both of them hung up on meUnbelieveableYour company is a scam and you should be ashamed of yourself for working at such an organizationGod will judge all theieves but there is forgiveness if you cast yourself upon Christ and turn from your stealing

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedOnce my bank account is credited the money, I will return the rest of the unwanted product I am told that I need a RMA # to return itemsPlease provide that numberThank you for your prompt response to this matter Regards, [redacted] ***

The Terms and Conditions are available throughout the entire ordering process and must be agreed to before you are able to purchase any of our productsThe account must be cancelled within days of the purchase date, not the date that the product arrives at your locationTherefore, you were charged full priceAs stated in our previous response, you have been issued a full refund of $98.41. There is nothing further we can do on this account

As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue
receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, we did not receive a cancellation request in the Day time frame, so we charged the full price for the product that was orderedWe have issued a full refund for the products ordered to the customer in good faith that they will return everything they have received to the following address: Luxia *** *** ** *** *** *** ** *** However, as agreed to by the Terms and Conditions of the original order, we are unable to refund any charges associated with shipping the productRefund Information: 02/10/10:39am - Refunded - $Trans-ID: *** 02/10/10:39am - Refunded - $Trans-ID: *** 02/10/10:39am - Refunded - $Trans-ID: *** 02/10/10:39am - Refunded - $Trans-ID: ***

Per system records, the customer placed the following order on 1/4/2017:One (1) Serum Trial - $S&HOne (1) Cream Trial - $S&HShipping Assurance - $2.95As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as
part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, we did not receive a cancellation request in the Day time frame, so we charged the full price for the product that was ordered.Per system records, the customer was issued a full refund of $as of 1/26/2017. Please be advised that while refunds typically take 5-business days to process, We have seen it take up to daysIf the customer still has not received their refund by that point in time, please have them contact their financial institution for alternative methods of obtaining a refund.Refund Information:01/26/09:42am - Refunded - $Trans-ID: ***

I still have not received my reimbursment from the company

Per system records, the customer was issued a full refund of $and $as of 9/11/2017, when the product was returned. Please be advised that while refunds typically take 5-business days to process, I have seen it take up to daysIf you still have not received your refund by this
point in time, please contact your financial institution for alternative methods of obtaining a refund

Attached is the response to Ms*** complaint. To whom it may concern,In regard to the complaint that was received and the *** ** ** ***, our position on the matter isbelow for your review.As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of
productfor the price of shipping as part of a Day Trial, which begins the date of the orderYou have Daysfrom the date of the order to try the product and decide if you would like to continue receiving itmonthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call oremail our Customer Care center and we are happy to cancel your Trial for youWe did not receive acancellation request in the Day time frame, so we charged the full price for the product that wasordered.The customer didn’t cancel until after the trial period, so they were charged and shipped for the productthey had already receivedPer our Terms and Conditions, we are only able to issue refunds for the mostrecent shipment of productThe customer did call on 09/about receiving a refund and was issued apartial refund in the amount of $and as a courtesy to the customer, we have issued an additionalrefund of $38.95, totaling $97.41.Please be advised that while refunds typically take 5-business days to process, I have seen it take upto days.Sincerely,DrewLuxia NoCustomer Support

This company suggest it clearly points out terms on its websiteHowever I did not get the offer from the websiteI got it remotely and it said nothing about an additional or chargeThere was also nothing about an ongoing membership or autoshipment or that the product would cost anything additional...not to mention the billed or the that was discreetly pendingThe website does have a checkbox that the user must check to agree to the terms of paying after a + day trialAnd its an auto shipment every days of a charge that must be checked to be agreed toAgain, I checked nothing to agree to these charges.I would never agree to such an outrageous cost for any TRIAL productI certainly would not agree to any product that went beyond that trial for any more than the costI hold a BS in Psychology and currently a 3rd year student in graduate level educationThis business is clearly running an exploitation scamEven "Melody" said the terms weren't clearI asked her what she would do and she understood my situation

We do apologize for any inconvenience that this may have caused the customerAs a courtesy, we have submitted a full refund in the amount of $106.31.Please do keep in mind that it can take 7-business days for the customer to receive the credit to their account.Thank you,DrewLuxia Customer
Dispute Department

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, however as stated in the attachment above Luxia agreed to 100% reimbursement of charges but the charge for #*** at $is only a partial reimbursement of the full charge of $Please make note of this in all information submitted for future purchasers to review.
Sherri Newman

To whom it may concern, In regards to the complaint that was received and the complainant *** ***, our position on the matter is below for your reviewAs agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part
of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youWe did not receive a cancellation request in the Day time frame, so we charged the full price for the product that was orderedThe customer didn’t cancel until over months after the order date, so they were charged and shipped for months of productPer our Terms and Conditions, we are only able to issue refunds for the most recent shipment of productSo, as a courtesy to the customer, we have issued a full refund for the most recent shipment in good faith that the product will be returned to the following address: Luxia NoReturns ** *** *** Phoenix, AZ Please be advised that while refunds typically take 5-business days to process, I have seen it take up to daysSincerely, Rachel Luxia NoCustomer Support

I was NEVER told the terms of the trial by anyone and had no idea of the day trial with a charge after thatThen when I found out I returned it to the company certified and they received it and I have allied times to speak with someone about the situation and they keep hanging up in meThey told me that they cannot receive opened material for a refund ?? Well if it is a trial the how do you try it without opening the packageIt is a farce and a scamThey said that Joanna Gains was selling this skin care trials and I wanted to support her if she was doing that It was a total lie and they should be put out of businessI tried to stop the payment

I paid the trial price for each product that I receivedI did not receive any other product after or before the and was taken out of my accountSo I do not owe this company any product to be shipped backI have also filled a claim with my bank because you had no right to charge me for product I did not receiveI already paid you plus for the trial size plus shipping You need to stop changing your website ad and tell the truthWhen I ordered the product I had no idea you were going to double charge my account for the same productI also want my overdraft fees because you are the reason why I had to pay them.I did not authorize any money to come out of my account that day and I have not received any more product.And it had not been days for cancellation either

As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue...

receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 14 Day time frame, we charge you the full price for the product that you ordered.Unfortunately, we received a dispute against the charges as of 6/8/2017. Due to this, we are unable to issue any refunds to the account. The customer's card provider will ask for information regarding these transactions, to which we will respond with a copy of our Terms and Conditions, a copy of the order page where the Terms and Conditions are clear and readily available, and anything that we may think is pertinent to that specific transaction or account. The customer will then receive notification from their card provider, about whether they have decided to reverse the charges. Any further communication will be between the card provider and our Dispute Department.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11863537, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The refund is expected in a timely manner. I would appreciate knowing when I will expect my full refund. If this refund is not returned in a timely I will take further action with my bank with a merchant dispute.
Regards,
[redacted]

The Terms and Conditions are available throughout the entire ordering process and must be agreed to before you are able to purchase any of our products. As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a...

14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 14 Day time frame, we charge you the full price for the product that you ordered.As a courtesy to the customer, we have issued a full refund of $98.41 and $97.41 back to the account in good faith that the customer will return the products they have received to the following address:Luxia No.7 ReturnsPO Box 52033Phoenix, AZ 85072-2033Please be advised that while refunds typically take 5-10 business days to process, I have seen it take up to 30 days. If you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refund.