The Drees Company

Please see the attached letterThank youMarch 8, 2016Revdex.comEast 4", Suite 600Cincinnati, Ohio 45202Dear Lynne Pettys-Roth,On behalf of the Drees Company, I am following up on a complaint ID [redacted] .History: This home originally closed 7/9/The home is almost years oldThe current homeowner is at least the second owner of this propertyThe current homeowner moved into this property a couple of years ago.The home came with a One Year Limited Warranty and a year Structural WarrantyThe water line that froze is not part of the year warranty on this homeThe only record of a plumbing issue was back in Our records indicate there was a pipe that leaked and the Drees Company directed the homeowner to call a plumber since they were out of warrantyDrees did not receive any other calls from this address since 2004.The Drees Limited Warranty states: We have provided your home with exterior hose faucetsSome of these faucets are frost free, and others require the need to turn off an interior valveThese faucets will freeze and or rupture if a hose or sprinkler, etcis left attached during freezing conditionsIf the faucet freezes the damage will not be readily apparent and the faucet can still be turned on, but will result in immediate water leakage into your homes interiorPlease familiarize yourself with the location and operation of these faucets and valvesNOTE-Drees will assume no responsibility for ruptured faucet valves or any consequential water damage resulting from such rupturesThe current homeowner has requested Drees to reimburse them for their deductible and plumber feesDrees will not participate in any reimbursement or repairs on this home.I want to thank all parties for allowing drees to share this information.Respectfully,David [redacted] Midwest Region Warranty ManagerCCCustomer Care fileGBL-0323C-David Drees.The Drees Company Corporate HeadquartersGrandview Drive FtMitchell, KY 41017-2790Phone 859–578–DECFax 859–34.1-dreeshomes.com

I spoke to Mrs [redacted] on Friday the 27th of May regarding her complaintI identified to her that we are willing to try and help investigate options allowing her to get the Tax abatementI told her I had called the [redacted] county auditors office and I had also sent an e-mail to [redacted] asking for his help to help her receive the abatementI also called the Tax office and was told that Mrs [redacted] , could make the tax payment over a year period, if this issue could not be resolvedI also called [redacted] office who is the administrator of the tax abatement for the city, he has not returned my call yetIn the end the decision to correct this administrative error is in the hands of the city and countyMrs [redacted] is clear that she believes Drees should have given her clearer direction on applying for the abatementThis is the first customer I have heard had an abatement problem out of over homes we have sold in the cityI am very sorry this happened to the [redacted] 's and we are going to do help do what we can to helpI told her we would let her know of any response we get from the city and County

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
My original request for an itemized list of the cost to build my house, so that I can determine the cost of my hard wood floors opposed to the cost of the carpetAgain I ask if I am paying for carpet and hardwood flooring?
Regards,
*** ***

At this time there is not much more we can state other than what was stated in the first response. We have given their attorney an offer and we are waiting for a response from them or the customer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Ray *** Attachments10:AM (minutes ago)to me, Amy, Marla ***, I have reviewed Mr*** response to our response to his complaintMr*** is looking for a line item credit on his paperwork that does not exist, our costs for upgrades takes into consideration the base included materials which then shows as chargeI have attached the paperwork Mr*** signed showing where he would like the outlets in the bedroomI have reviewed the comments regarding the cameras and I see no additional action required there, unless Mr*** would like us to paint the plates, if so please have him contact customer care at DreesI can find no evidence that we charged Mr*** twice for his steps and landing, the sale price should be $which is shown on the attached change order. In February Mr*** did request a detailed cost sheet from our customer care department, at which time he was told we do not provide that information to customers, which is correctHopefully we have addressed all of his concerns. cid:***Ray ***Division President Cincinnati, Ohio Description: Description: cid:***

In response to Mr*** concerns, we will be happy to paint the plates to matchMr*** will have his annual warranty inspection in August if there issues to be addressed he will be able to have those reviewed at that timeIf there is an emergency that needs immediate attention he should contact our customer care department at 859-578-Thank you. cid:***Ray ***Division President Cincinnati, Ohio Description: Description: cid:***

Dear Sirs,
We welcome a dialogue on this issue with the Revdex.com and the customer. We have reached out multiple times to help this customer receive what they wanted as well as discussed this with their attorney. We did not make any commitments about the fence which has been requested to be
installed, if fact, we made it very clear that we were not the approval party (the HOA is) and that we were not writing any contingent contracts. The customer did apply for the fence and the needed variance but they did not follow up or have an open dialogue with the HOA. We even brought this up at the next HOA meeting trying to get the HOA to approve something for them but the customer did not attend the HOA meeting
When this non-contingent contract was written, this customer requested over $25,in flooring upgrades which we allowed them to customize to their wishes. Their $20,deposit does not even cover the upgrades they requested. We did offer to market this home and pay back the customer their deposit if we were able to sell it for the same sales price and it still closed on time. This compromise was rejected by the customer.
In the end, we would still want this customer to close on this home per the contract. They have chosen to walk away from a non-contingent contract which states very clearly on page that there are no verbal agreements outside the contract. If there are any questions we would welcome a phone discussion. Please call our main office at ###-###-####. The contract can be sent over upon request

Dear *** ***, We received your complaint letter reference # After researching, it has been determined that the yard has been graded correctly per the attached site plan The site plan shows where the water is to be directed via a swale in the rear yard I have also
included some photos of the area that were taken this morning at 10:am These photos show that there is no standing water in the swale area just minutes after the tremendous amounts of rain that came though our area this morning In the photos there are several things that could be affecting water flow in this area Large rocks placed in swale, swing set, fences installed touching the ground and splash blocks missing Below is our warranty information in reference to yard drainage This information is provided to all our homeowners in our Limited Warranty and Guide to Your New Home. DrainageDrees has graded your yard very carefully to direct the flow of water away from your homeIn some cases, lots are subject to drainage easements in order to provide for the proper drainage within the neighborhoodIt should be noted that it is common for water to be visible in such drainage areas during wet conditions and for the drainage areas to remain soggy several days after periods of heavy rainNo structure, planting or other material should be placed in any drainage easement or drainage channel that would interfere with the direction or flow of water in these areasYou are required to maintain the area within the drainage swale so that the direction and flow of water is not inhibited or diverted• For the term of the one-year coverage, Drees shall repair major erosion in swales carrying large amounts of waterHowever, it is common for water to remain standing in drainage areas during wet weather for a period of hours or moreIt is recommended that you and your neighbors establish a common watering schedule that will allow the drainage swale the opportunity to dry between irrigation cyclesDrees has formed a drainage pattern that provides a one percent grade, or meets the city-approved grading plan and is confirmed by the final grade survey provided at closingProperty owners are required to maintain the area within the drainage swale so that the direction and flow of water within the swale is not inhibited or divertedPlease note that structures such as storage sheds, swimming pools, swing sets or large plant beds that are installed after the time of closing that could alter the established drainage pattern, will terminate Drees’ warranty for yard drainage.Rusty M***Production ManagerDrees Homes WDC

On
the date of *** ***’s complaint, corrections were already underway to
address her two concerns. The pest treatment company had contacted the
***’s and given them options on how to correct the situation. On the
date of this complaint, 6/9, they were waiting on a decision
from the ***’s
on how to proceed. Our Warranty Rep had also told *** *** that we were
going to be working on the grading issue in her back yard and a work ticket had
gone out to our landscaping contractor prior to her complaint. That work
was completed on 6/

I will send a manger out to look at this situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My request for an itemized list of cost to build my house has not been addressed to my satisfaction. Am I paying for carpets and hardwood floors?I saved all documents that I signed. I do not have the documents that Drees submitted (blueprints/plans) showing wiring for cable and internet. I did receive, from [redacted] County Department Of Planning And Development, the Blueprints/Plans that was supposed to be used to build my house. These Blueprints/Plans were not followed. The deck was not erected according to Blueprints/Plans. This change caused a change in the placement of the security cameras. There was several loose wires hanging on the outside of the house. No one would tell me why they were there. Drees folded them up and put them in a metal box on the side of the house. After several months of trying to get the cable and internet wiring corrected Drees rerouted the wires up the wall and over the ceiling to allow installation of cable and internet. There is still a lot of warranty work that Drees has to do.A reputable company would not hire professional builders that are not proud of the work they do. Professional workers would never leave different color covers over holes (they would Automatically match them with the color of the building). Professional workers would never leave loose wires hanging out side of the house. Professional workers would never install electrical outlets upside down. A professional, with any common sense, would not have to be told that one camera over another camera is not necessary. Because of these irregularitiesI  grade Drees builders with an F.Regards,
[redacted]

The documents are attached.  The selection sheets from the contract he signed 2/22/16 and the Division President counter-signed 3/2/16.  Please let me know if you need anything else.   I did not notice the second note from Mr. [redacted].  All of the information he’s looking for...

should be on his executed final sales contract.  I’ll see if I can get a copy of that from the Division and forward it.  Again, he should have received a copy of it once the contract was counter signed by the Division President.  Marla [redacted] | Executive Assistant to Ralph and David Drees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I get it that time has passed and no one complains, but I can tell you these incidents of frozen lines have happen. It's bad enough that I have to rip my fireplace out just to get to the waterline, why would a  building inspector sign off of something like that. It's cost my insurance company more than 15k between my claims and my neighbors claim and guess whose insurance gets to go up. 
Regards,
[redacted] & [redacted]

Please see the attached letter. Thank you. March 8, 2016Revdex.com1 East 4", Suite 600Cincinnati, Ohio 45202Dear Lynne Pettys-Roth,On behalf of the Drees Company, I am following up on a complaint ID [redacted].History: This home originally closed 7/9/2002. The home is almost 14 years...

old. The current homeowner is at least the second owner of this property. The current homeowner moved into this property a couple of years ago.The home came with a One Year Limited Warranty and a 10 year Structural Warranty. The water line that froze is not part of the 10 year warranty on this home. The only record of a plumbing issue was back in 2004. Our records indicate there was a pipe that leaked and the Drees Company directed the homeowner to call a plumber since they were out of warranty. Drees did not receive any other calls from this address since 2004.The Drees Limited Warranty states: We have provided your home with exterior hose faucets. Some of these faucets are frost free, and others require the need to turn off an interior valve. These faucets will freeze and or rupture if a hose or sprinkler, etc. is left attached during freezing conditions. If the faucet freezes the damage will not be readily apparent and the faucet can still be turned on, but will result in immediate water leakage into your homes interior. Please familiarize yourself with the location and operation of these faucets and valves. NOTE-Drees will assume no responsibility for ruptured faucet valves or any consequential water damage resulting from such ruptures. The current homeowner has requested Drees to reimburse them for their deductible and plumber fees. Drees will not participate in any reimbursement or repairs on this home.I want to thank all parties for allowing drees to share this information.Respectfully,David [redacted] Midwest Region Warranty Manager. CC. Customer Care file. GBL-0323C-00 David Drees.The Drees Company Corporate Headquarters211 Grandview Drive Ft. Mitchell, KY 41017-2790Phone 859–578–4200 DECFax 859–34.1-5854 dreeshomes.com 85

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we...

trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company Drees needs to give meet a date and time that they will view the property stated in the complaint.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I want to wait until this matter is actually settled between the Drees company and our family. Once it is resolved, I will accept the response. Thank you.
Regards,
[redacted]

I spoke to Mrs. [redacted] on Friday the 27th of May regarding her complaint. I identified to her that we are willing to try and help investigate options allowing her to get the Tax abatement. I told her I had called the [redacted] county auditors office and I had also sent an e-mail to [redacted]...

asking for his help to help her receive the abatement. I also called the Tax office and was told that Mrs. [redacted], could make the tax payment over a 2.5 year period, if this issue could not be resolved. I also called [redacted] office who is the administrator of the tax abatement for the city, he has not returned my call yet. In the end the decision to correct this administrative error is in the hands of the city and county. Mrs [redacted] is clear that she believes Drees should have given her clearer direction on applying for the abatement. This is the first customer I have heard had an abatement problem out of over 100 homes we have sold in the city. I am very sorry this happened to the [redacted]'s and we are going to do help do what we can to help. I told her we would let her know of any response we get from the city and County.

On
behalf of the Drees Company, I am following up on a complaint ID [redacted].The
Drees Company has met with our Customer and we have agreed to repair the
drywall seam. This is
not a structural concern this is only a cosmetic repair to a drywall seam. We
have scheduled an appointment...

with our customer to repair. I want
to thank all parties for allowing Drees to share this information.Respectfully,David
Thorburn