The CCS Companies

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   It appears Mr. [redacted]’s concerns are not with CCS’ handling of the account. Instead, he indicates that he has been the victim of identity theft. Accordingly, we would ask...

that Mr. [redacted] please provide our office with a police report and completed identity theft affidavit. Upon receipt of the documentation we will forward it to our creditor-client to review.   Notwithstanding the above, we have closed this account with our office and forwarded a copy of the complaint and to our client to review. Furthermore, we are also instructing the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records.   We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  No explanation of benefits is provided for this claim because we have never received any documentation regarding any such services or charges from the alleged provider or the collection agency and the insurance company has never received a bill for payment from such alleged provider as well.
Regards,
[redacted]

We regret
that our previous response was not satisfactory to Ms. [redacted], but as we
indicated previously, we cannot locate the file in question with the
information that she has provided. If she could send us a copy of the document
she is referencing, we would be happy to investigate this matter further. We
trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Please be advised that we had sent the form in question to Ms. [redacted] several times. She finally received the form and returned a signed copy of the form to our office,...

which we sent to the DMV so that Ms. [redacted] could have her license reinstated. We recommend that she contact the DMV regarding the status of her license reinstatement as we cannot control the speed in which the DMV will complete that process.   We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Contrary to Mr. [redacted]’ assertion, please be advised that validation of the debt was previously sent to Mr. [redacted] on 10/10/16. Notwithstanding, we have closed this...

account with our office and forwarded a copy of the complaint to our creditor-client. Furthermore, the Credit Reporting Agency (CRA) has been instructed to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records.   We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Mr. [redacted] indicates the two accounts in question were reported as a paid collection and appear on his credit report. Contrary to Mr. [redacted] concerns, please be advised that the...

Credit Reporting Agencies (CRAs) was instructed to delete both accounts. We have no reason to believe the CRAs did not act upon our previous request and would ask that Mr. [redacted] please provide us with a copy of his credit reporting showing both accounts in question still being listed. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Contrary to Mr. [redacted]’s concerns, please be assured that validation was provided to him on 9/23/16 after we received his request for validation.  Please note that we...

have no reason to believe he did not receive our previous correspondence as it was mailed to the same address listed in his complaint and there is no record of mail being returned by the post office as undeliverable. Please note that Mr. [redacted] indicates his deceased father who he shares the same name with possibly opened these accounts in his name. If Mr. [redacted] could please provide us with a copy of an identity theft affidavit and police report we would be happy to forward the documentation to our client to review. In the meantime, we have closed both accounts with our office and forwarded a copy of the complaint to our client to review. We are also instructing the Credit Reporting Agency (CRA) to delete both accounts. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records. We trust this resolves your concerns.

Our office
is in receipt of the complaint filed by Mr. [redacted]. We greatly
appreciate this opportunity to respond.
 
Mr. [redacted]
indicates that we have been contacting his daughter regarding his account, but
please be assured that the only address and telephone number we have...

listed on
the account is the same demographic information listed in his complaint. Further,
contrary to his assertion, please be assured that we have never spoken to Mr.
[redacted] about this account.
 
Notwithstanding
the above, if Mr. [redacted] could please provide us with his daughters address and
telephone number, we would be happy to investigate his concerns further.
 
We trust
that this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond. Contrary to Ms. [redacted]’ assertion, our office did attempt to contact her prior to placing this account on her credit report. Please note that we sent four letters to the very same address listed in her complaint, including notice that the account was being placed on her credit report. We have no reason to believe that she did not receive our previous correspondence as none of the letters were returned as undeliverable by the post office. That being said, we have closed this account with our office and instructed the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Mr. [redacted] indicates that he was never notified about this account, but contrary to his assertion we sent him several letters beginning in January 2015. We have no reason to...

believe he did not receive the letters because the letters were sent to the same address listed in his complaint and the letters were never returned by the post office as undeliverable. Mr. [redacted] disputes owing a balance to our creditor-client. Please be advised that the account in question revolve around insurance policy that cancelled on 11/21/14 due to nonpayment. When the policies cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date. Notwithstanding the above, we have closed the account with our office and forwarded a copy of the complaint to our client to review. The Credit Reporting Agencies (CRA) were instructed to delete the account. Please note that we cannot control the speed in which the CRA was instructed to delete the account and we recommend giving them at least thirty (30) days to update their records. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by [redacted]. We greatly appreciate this opportunity to respond. Ms. [redacted] indicates that she never had an account with [redacted]. Please note that we were not contacting her in regard to an account with [redacted]...

[redacted]. Instead, Mr. [redacted] was determined to be responsible by our client’s licensed insurance adjuster for an automobile accident with [redacted] insured. Accordingly to the police report, on 10/14/2014 at 5:18pm, a vehicle owned by Ms. [redacted] was involved in a hit and run accident. Specifically, two witnesses observed the vehicle owned by Ms. [redacted] back into and cause damage to the vehicle of [redacted] insured. The driver of Ms. [redacted]’s vehicle then exited to inspect the damage before getting back into her car and driving off. Notwithstanding the above, we have agreed with Ms. [redacted]’s request to stop contacting her regarding this matter. Although we have closed this file with our office, please note that our client believes that Ms. [redacted] is responsible for this claim and we cannot control any actions they may take in regard to this matter. We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
CCS has not removed the info from all three of the credit bureaus.
Regards,
[redacted]

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. As a preliminary matter, please be advised that this account was closed with our office in March 2018 after receiving payment in full from Mr. [redacted]. Mr....

[redacted] is requesting a refund in the amount of $80.99. However, he is not due a refund because the credit card payment was declined on 03/11/18. Ms. [redacted] will hear nothing further from our office in regard to this matter. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mrs. [redacted]. We greatly appreciate this opportunity to respond.   Please be advised that the very same concerns were raised by Mrs. [redacted] in a separate complaint filed with the Consumer Financial Protection Bureau (CFPB). In...

response to that complaint we advised that we cannot locate the file in question with the information that has been provided to CCS as part of the consumer’s complaint.   We would appreciate it if Mrs. [redacted] could provide us with information on the specific account in question. If she could please provide us with a copy of her credit report and/or a copy of a letter with a CCS file number, we would be happy to investigate the consumer’s concerns further. To expedite this matter, she can email the information to [redacted]   We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I have no idea what they are talking about regarding insurance.
Regards,
[redacted]

Our office
is in receipt of the complaint filed by Mr. [redacted]. We greatly
appreciate this opportunity to respond.
 
Please be
advised that we cannot locate a file with the information provided as part of
his complaint. If he could please send us a copy of the letter he...

received that
lists a file number we would be happy to investigate his concerns further.
 
We trust this
resolves your concerns.

this is the 5th time I have been contacted by this company regarding a bill from progressive I DO NOT NOW NOR HAVE I EVER USED ANY PRODUCTS OR SERVICES FROM THIS COMPANY!!!! I have forwarded credit collection services my identification birth certificate, police reports for identity theft fraud packets etc this is not my account I do not own any vehicle listed with this company. I do not know how someone is using my name and social but this is not my account. Credit Collection Services are in receipt of my police reports, fraud identity theft packets. This is not my account . I will not pay for someone elses account. I never had any accounts with credit collection or progressive  this company needs to find who ever this account belongs to and garrass them.

Revdex.com:Thanks for Revdex.com and The CCS Company.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Please be advised that the account in question revolves around an insurance policy that cancelled on 6/5/15. Notwithstanding the above, we have closed this account with our...

office and forwarded a copy of the complaint to our client to review. We are also instructing the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records.   We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   As a preliminary matter, please be advised that contrary to Ms. [redacted]’s assertion, this complaint is the very first instance we have been made aware that this is...

disputing the account.   Please note that the account in question revolves around an insurance policy that cancelled on 9/27/13 due to nonpayment of the first payment. When the policy cancelled there was still a balance due for insurance provided until the cancellation date.   Notwithstanding the above, we have agreed with Ms. [redacted]’s request to stop contacting her regarding this matter. Accordingly, we have closed the account with our and have forwarded a copy of the complaint to our client to review.   We trust this resolves your concerns.