The Cabinet Doctor

We ordered the satin white touch up paint 1 quart and also will provide a touch up fill stick that we will have sent to Mrs. [redacted] home she should receive these materials with the next 10 business days.

In my last contacts wit [redacted], I requested pictures and what exactly was wrong. I informed her of my injuries and ask her to be patient. I was not back on my feet until beginning of March, and I had not heard anything else from her. Now I see she had someone else to work and fix issue, ones that were not brought to my attention, which was her prerogative. Please have her send a invoice or contract so I can see what was done.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There has not been SEVERAL house calls.  There was ONE about 6 months ago that was made when the cabinets started falling off the broken hinges.  Final payment has not been made because the job was never completed and I was not satisfied.  I was told that final payment would be expected upon completion of the satisfied project.  The cabinet Doctor left a cabinet draw that doesn't match the kitchen both in color and style.  They were suppose to remove the draw completely and replace it with one cabinet. That was never done and they stop contacting me and responding to my text and phone calls.  Now I just need the hardware to get the lazy susan cabinet back together.Regards,
[redacted]

Phone response - Has been laid up due to surgery so he has not been able to address any of the work related issues. The pantry door was previously damaged by the original homeowner and then the same problem happened to the current homeowner. He is willing to replace the door, but it would have to be...

paid for by homeowner, as it is not a manufacturer defect, it was undisclosed damage by the original homeowner.

Good afternoon, [redacted] in regards to the complaint. The Contract that we had with the [redacted]'s did not include the two doors in they are requesting. Those doors were not part of the kitchen we refaced for them.  We Unfortunately no longer offer any painted wood products so I can not...

make the doors for them and again if it were a contracted item would be more the willing to supply them. As for the toe kick I have offered to install the toe kicks, but they want me to come with the the doors. Please let me know what I can do to find some some solution to this issue. Thank you,[redacted]President The Cabinet Doctor###-###-####[redacted]@yahoo.com

We have contacted the consumer, we are scheduled to be there on Wednesday the 13th. To address and correct the customers concerns.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint completely, as only partial repairs have been made.  For your reference, details of the offer I reviewed appear below.[While he has finally gotten in touch with us, and even sent his best worker to fix many of the issues, there are still replacement pieces that need to be ordered and we are not sure, given his history, that the contractor will follow through completely. Should he do so, we are more than willing to amend our complaint and its result.]Regards,[redacted]

Unfortunately I was injured and have been unable to work for over a month, I fell and broke the C2 vertebrae in my neck,I have no problem correcting any issue with the installed product in a timely manner when I am able to return to work. Mrs [redacted] can contact my cell phone via call or text message...

 [redacted] as I'm not in the office currently and we can work out a sufficient time frame for the repair work to be completed. I do apologize for the inconvenience. Thank you Jeffrey [redacted]The Cabinet Doctor

I have been out of the office for a month, due to a knee surgery I will have a installer there to address these issues next week. That's the week of the 15th

We have been to several service calls at Mr. And Mrs. Blacks home. And have always resolved whatever issue. The cabinet Doctor Is still owed final payment on the project and we have still serviced the kitchen.  If the is a hinge in need to be replaced we would be more than happy to replace...

it. Thank you Jeff [redacted]

At this point, to answer your question, he has NOT ordered anything, although he claimed he will be here either tomorrow or next week to look at the materials that need to be ordered. We have asked him when exactly, so we can make sure someone is here, but have not heard anything back as yet... again.Well, we actually gave it until 10/11 and still nothing, so please reopen the case.