The Cabinet Doctor

Unfortunately I was injured and have been unable to work for over a month, I fell and broke the Cvertebrae in my neck,I have no problem correcting any issue with the installed product in a timely manner when I am able to return to workMrs [redacted] can contact my cell phone via call or text message [redacted] as I'm not in the office currently and we can work out a sufficient time frame for the repair work to be completedI do apologize for the inconvenienceThank you Jeffrey [redacted] The Cabinet Doctor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.There has not been SEVERAL house calls There was ONE about months ago that was made when the cabinets started falling off the broken hinges Final payment has not been made because the job was never completed and I was not satisfied I was told that final payment would be expected upon completion of the satisfied project The cabinet Doctor left a cabinet draw that doesn't match the kitchen both in color and style They were suppose to remove the draw completely and replace it with one cabinetThat was never done and they stop contacting me and responding to my text and phone calls Now I just need the hardware to get the lazy susan cabinet back together.Regards, [redacted] ***

Good afternoon, [redacted] in regards to the complaintThe Contract that we had with the [redacted] 's did not include the two doors in they are requestingThose doors were not part of the kitchen we refaced for them We Unfortunately no longer offer any painted wood products so I can not make the doors for them and again if it were a contracted item would be more the willing to supply themAs for the toe kick I have offered to install the toe kicks, but they want me to come with the the doorsPlease let me know what I can do to find some some solution to this issueThank you, [redacted] President The Cabinet Doctor###-###-#### [redacted] @yahoo.com

Phone response - Has been laid up due to surgery so he has not been able to address any of the work related issuesThe pantry door was previously damaged by the original homeowner and then the same problem happened to the current homeownerHe is willing to replace the door, but it would have to be paid for by homeowner, as it is not a manufacturer defect, it was undisclosed damage by the original homeowner

In my last contacts wit ***, I requested pictures and what exactly was wrongI informed her of my injuries and ask her to be patienti was not back on my feet until beginning of March, and I had not heard anything else from herNow I see she had someone else to work and fix issue, ones that were not brought to my attention, which was her prerogativePlease have her send a invoice or contract so I can see what was done

We ordered the satin white touch up paint quart and also will provide a touch up fill stick that we will have sent to Mrs*** home she should receive these materials with the next business days

We have contacted the consumer, we are scheduled to be there on Wednesday the 13thTo address and correct the customers concerns

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint completely, as only partial repairs have been made For your reference, details of the offer I reviewed appear below.[While he has finally gotten in touch with us, and even sent his best worker to fix many of the issues, there are still replacement pieces that need to be ordered and we are not sure, given his history, that the contractor will follow through completelyShould he do so, we are more than willing to amend our complaint and its result.]Regards, [redacted]

We have contacted MrsAnd Mr*** and have order the new parts to correct the issues

***,I have not heard from the business at allI was going to email you today to ask that that be printed as wellI do not foresee a contact
eitherMaybe request a monetary refund to cover repair from a more reputable, local businessCabinet Doctor may do my cabinets more harm than good at this point. Sadly, the trust factor is gone. I could not pull up my complaint on the Revdex.com site or anyone's for that matterOnly that there are against the businessI also see that they are now Revdex.com accreditedThat most likely will keep you busy in the future. Bottom line-not happy with business guarantee because there is noneBusiness does Not stand behind their work Buyer beware. Thanks***

***We will have the new panel and the hardware installed next weekI had to order the panelI will update you as soon as it is installed. Thank you*** ***President The Cabinet Doctor###-###-####[email protected]

We have reached out to Mr *** and are trying to schedule a service call to resolve whatever issues they may be having

I have sent the hinges in question to the consumer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint completely as yet. For your reference, details of the offer I reviewed appear below.While he has, indeed, finally stopped over to see what replacement parts need ordering to complete the job, we are not sure, given his history, that the parts will indeed be ordered and/or installed as neededShould he follow through, we are more than willing to amend the complaint and its result.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
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I would appreciate it if Jeff could supply me with a jar of touch up paint in the correct color from the manufacturer I had all of they drawer boxes replaced with soft close drawers, which he told me I was getting, but I didn’t get One week after installation, all of his drawers fell off of the tracks I also had the pantry shelves replaced with proper fitting shelves and pull out drawers. The shelves he provided me with in the pantry cabinets were falling and tipping once pantry items were placed on them I don't want him to do anything for me, other than supply me with the touch up paint I wouldn’t let him in my house to do anything!!! I just wanted to let people know he is running a bad business...untrustworthy and shoddy workmanship Thank you for the follow up. *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The gentleman told us he never had this problem with his product before It was not damaged by anyone, the frame of the door panels came unglued. He took the door panel and re glued it, and rehung itI would like to know why he feels it was damagedI believe it to be faulty from the manufacturer.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This complaint will be cancelled when the job is finished.The replacement panel to the microwave, and the hardware for e pantry doors still need to be installed
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As requested by the business owner, Jeff, I texted him on Wednesday, January 4th The text was delivered to him, but he never responded He indicated that he would be happy to work with me to resolve the issues, but once again, his word means nothing I am sending you this response to let you know that they have not responded to my requests as promised
Regards,
*** ***

***I have spoke with *** ***and have installed the pantry doorsAnd fixed the toe kick plate on 4/as described in her complaintWe have also ordered the replacement panel. Please let me know if there is anything else we can do. Thank you,*** ***President The
Cabinet Doctor###-###-####[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I accept the the offer to supply me with the touch up paint I requested.   We will see if I actually get it.    There is nothing more to be done, since I have had all of his shoddy workmanship fixed by a very reputable business.   I want my dissatisfaction with this business to be on record.  I don’t believe that Jeff was too ill to call or respond to my phone calls or texts.  He never responded until I filed this complaint.  He is a very unreputable businessman and I will spread the word.    
Regards,
[redacted]