Dear [redacted], We do apologize for your recent experience at our Hollister Co. Town East store location. We were able to pull up your return transaction and see that you returned a pair of Jeans for $21.65. We then see that you placed an order in the store for a replacement pair of Jeans. This...
order was delivered to your address on May 4. Unfortunately, we do not see a second pair of Jeans that was returned. However, to make this right we would like to you please pick out a new pair and let us know the web item and the size you would like. Please then confirm your mailing address and we will get the replacement pair out to you. We hope to hear from you soon! Sincerely,Customer ServiceHollister Co.
I am rejecting this response because: As per my request ,business have to refund to my original payment method due to quality issue .Abercrombie customer service only process part of the refund before. Abercrombie can look into incident# [redacted] in their system to get further information ,all relevant pictures were already send to Abercrombie in this incident number before .In addition ,their customer service also promise to refund any items that do not meet my expectation ,but their agent fail to do that .Please process the remaining refund back to my original payment method ASAP to get this issue resolved.
Regards,
[redacted]
[redacted],We do apologize for your recent experience in one of our Atlanta store locations. In order to look into this further, please provide the following information.- Store location (please include which brand)- Date- Date in which you called our Customer Service- Time in which you called our...
Customer ServiceWe hope to hear from you soon so we can make this right!Sincerely,Customer ServiceAbercrombie & Fitch
We sincerely apologize that you are having difficulty with merchandise purchased at one of our Hollister Co. store locations. We have read through your previous communication with Customer Service and apologize if you feel you were being asked to provide too much information. We do want to get this...
resolved for you, but we asked the information so that we could locate your original purchase as we need it to issue any type of refund which is what you were asking for. On September 27, you emailed in with your complaint. We responded in the same day asking for the purchase information and photos of the quality issue. Later the same day, you did let us know that it was purchased at the Mayfair Hollister Co. store using a Visa and then sent in photos in a separate email. One photo displays the quality issue where the pants appear to have ripped. The other photo is of a different pair (color is darker) just displaying the Hollister label.On September 28, we asked again for the remaining purchase details (last 4 of the card used and purchase date) so that we could locate the purchase in order to resolve. On the same day, you responded with the following:"I don't have the time to figure
out which card I used I have literally spent thousands at Hollister and
Abercrombie for both me and my children over the years. They are grey skinny
twill I used a debit card I lost and again, am not researching for $50
[redacted]
[redacted]
[redacted]
Have a great day"Later on the 28th, we apologized but explained that without locating the purchase or proof of purchase we would not be able to assist further. You then responded with the following:VISA ending in [redacted] Don't
bother, I'm contacting the Revdex.com'We understand how frustrating this must have been, but it is our policy to verify proof of purchase before issuing any type of refund or replacement. We would be happy to accommodate you for this instance and send you a replacement pair for the pair in which we have the photo displaying the quality issue. If you would like to pick out a pair from our website, and provide us with the sku and size we will have them sent out.Thank you for your patience and understanding,Customer Service Hollister Co.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I am rejecting that response because my receipt shows that there was no change in this transaction my receipt shows that gift card was for the exact amount this transaction shows where I did not use cash at all and I am really upset that I was bamboozled into this and not being able to receive my cash back the only thing I want is to be able to give them their merchandise and I receive my cash back because I do not intend on doing business with a company that has you trained in proper people working for them they do not explain how transactions work in the store!!!!! I I am Not only attaching the receipt that shows that there was no change given back to me as well as the other receipt that she said was also for a gift card amount which was for an item that I actually purchased in the store with cash money!!!!! All I want is to be able to go into the oak court store and receive my cash back like I gave it to Alex in the store that day and when I would get to the store on the she told me that I gave her cash and she took it upon herself to purchase a gift card without explaining it to a customer that is stamped and that's not how I play games I want my cash back!!!! My receipts do not show that I received any cash back from my cash transactions so whoever wrote that response to the Revdex.com needs to check themselves with proper documentation
Regards,[redacted]
You have made it right by me, but I dont believe you understand you have a glitch in the system and your customer service is unwilling/unable to help. I am not unable to understand promotions. Your kids jackets were not 40% off, they were buy one get one 50% off. I was only purchasing one, it was full price. Thank you for fixing my problem, but you will still have issues going forward and by not fixing it, it is illegal and not correct. I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],We do apologize for your recent experience while ordering off our abercrombie kids website. We are still looking into the issue with your promo code, but we have issued two refunds for both of your orders. For order 20119472273, we have issued a $37.76 refund. For order 20119471734, we...
have issued a $139.26 refund. Both of these will appear on your PayPal account. Please let us know if you have any other questions!Sincerely,Customer Serviceabercrombie kids
Dear Mr. [redacted],Thank yuo for writing back to me. I am including the additional information you requested:The dress was purchased at the [redacted]My Credit Card's last four digits are [redacted]I believe the amount was for $65Thank you.[redacted]Enclosed - Original complaint letter
[redacted], We appreciate you contacting us regarding your recent return. We are showing your opened a chargeback dispute with [redacted] for the remaining $345.69, which delayed your refund. Below is a summary of the returned amounts:March 3 - $41.73 refund from a return to storeMarch 3 - $85.39...
refund from a return to storeWe have looked over your [redacted] dispute and have refunded the remaining $345.69 with [redacted]. You will see this amount in your account within the next 10 days. Customer ServiceAbercrombie & Fitch
Dear [redacted],We appreciate you taking the time to reach to us regarding your concerns. We will be passing this information on to the District Manager of our Hamilton Place store location for further review. Our Ready for Pick Up does say a different person can pick up your order as long as they have...
both their ID and your Ready for Pick Up email.We are sending a 20% off coupon to your email address for your next purchase with us. Sincerely,Customer ServiceHollister Co.
Dear [redacted]We appreciate you sending in your receipt. We have issued a $20.73 refund to your Visa ending in 3658. This should post to your bank account in 3-5 business days. Please let us know if you have any other questions.Sincerely,Customer ServiceAbercrombie & Fitch
Dear Randy, Thank you for your response. However, we still need a date for your purchase. Please send us a specific date or date range for your purchase at our Monmouth Abercrombie & Fitch store location. If it's easier, you may also send in a picture of your bank statement showing the purchase. Below is the information you have provided us with.Store location: [redacted]Date of purchase: Total purchase amount: $65Last four digits of credit card: [redacted] We hope to hear from you soon! Sincerely,Customer ServiceAbercrombie & Fitch
We apologize for the frustration this has caused you. On 1/17/16 you were issued a full refund of $298.00. Please allow three to five business days for that refund to appear in your account. Customer Service TeamAbercrombie & Fitch
[redacted] Thank you for your recent inquiry. We apologize for the miscommunication and also the service you have received. We would be happy to honor the 40% discount on your cologne purchase. Please place an order and respond back to this message with your order number. We will manually deduct...
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Thank you very much,
We apologize for the inconvenience this has caused you. Our policy states that each customer is only allowed one refund or reship incident. We have refunded the full amount for the Leather Flip Flops in order [redacted] and the Classic Logo Baseball Cap in order [redacted]. In the email...
regarding order [redacted] there was no mention of missing cologne which is why it was not reshipped or refunded. We have not received the Boulder Brook Varsity Hoodie in order [redacted] that you needed a size exchange for. You may want to check with your carrier to see where it is in the shipping process. Your order [redacted] was on back order but has shipped out and is now expected to be delivered on November 4. For order [redacted] please ship back the wrong item and we will be able to credit you the shipping cost and send you the correct item.Once again we apologize for the frustration this has caused you.A&F Customer Service Team
Abercrombie cancelled the order without notice and reason, it took a Revdex.com complaint to get the reason behind it since their website offers no way to contact them regarding orders, or at least they do not make it easy. The main reason I reject the response to the complaint is the order was cancelled was because of the use of a gift card that was connected to a "fraudulent credit card transaction", however the key word here is "gift", where the card was given to me meaning somebody else acquired it or "purchased" it. I was not the one that filed an unauthorized credit transaction, nor was I the original person that purchased the card from Abercrombie. Ultimately, I'm being punished for receiving a gift card, which in turn lowers my confidence in receiving gift cards from Abercrombie at all and defeats the purpose of having gift cards exist.The second reason is that I did not use any gift cards in this transaction ([redacted]) I used my personal PayPal verified account with the billing address the same as the shipping address. There is no reason not to fulfill the order.
Dear [redacted], We do apologize for your recent experience at our Hollister Co. Town East store location. We were able to pull up your return transaction and see that you returned a pair of Jeans for $21.65. We then see that you placed an order in the store for a replacement pair of Jeans. This...
order was delivered to your address on May 4. Unfortunately, we do not see a second pair of Jeans that was returned. However, to make this right we would like to you please pick out a new pair and let us know the web item and the size you would like. Please then confirm your mailing address and we will get the replacement pair out to you. We hope to hear from you soon! Sincerely,Customer ServiceHollister Co.
I am rejecting this response because: As per my request ,business have to refund to my original payment method due to quality issue .Abercrombie customer service only process part of the refund before. Abercrombie can look into incident# [redacted] in their system to get further information ,all relevant pictures were already send to Abercrombie in this incident number before .In addition ,their customer service also promise to refund any items that do not meet my expectation ,but their agent fail to do that .Please process the remaining refund back to my original payment method ASAP to get this issue resolved.
Regards,
[redacted]
[redacted],We do apologize for your recent experience in one of our Atlanta store locations. In order to look into this further, please provide the following information.- Store location (please include which brand)- Date- Date in which you called our Customer Service- Time in which you called our...
Customer ServiceWe hope to hear from you soon so we can make this right!Sincerely,Customer ServiceAbercrombie & Fitch
We sincerely apologize that you are having difficulty with merchandise purchased at one of our Hollister Co. store locations. We have read through your previous communication with Customer Service and apologize if you feel you were being asked to provide too much information. We do want to get this...
resolved for you, but we asked the information so that we could locate your original purchase as we need it to issue any type of refund which is what you were asking for. On September 27, you emailed in with your complaint. We responded in the same day asking for the purchase information and photos of the quality issue. Later the same day, you did let us know that it was purchased at the Mayfair Hollister Co. store using a Visa and then sent in photos in a separate email. One photo displays the quality issue where the pants appear to have ripped. The other photo is of a different pair (color is darker) just displaying the Hollister label.On September 28, we asked again for the remaining purchase details (last 4 of the card used and purchase date) so that we could locate the purchase in order to resolve. On the same day, you responded with the following:"I don't have the time to figure
out which card I used I have literally spent thousands at Hollister and
Abercrombie for both me and my children over the years. They are grey skinny
twill I used a debit card I lost and again, am not researching for $50
[redacted]
[redacted]
[redacted]
Have a great day"Later on the 28th, we apologized but explained that without locating the purchase or proof of purchase we would not be able to assist further. You then responded with the following:VISA ending in [redacted] Don't
bother, I'm contacting the Revdex.com'We understand how frustrating this must have been, but it is our policy to verify proof of purchase before issuing any type of refund or replacement. We would be happy to accommodate you for this instance and send you a replacement pair for the pair in which we have the photo displaying the quality issue. If you would like to pick out a pair from our website, and provide us with the sku and size we will have them sent out.Thank you for your patience and understanding,Customer Service Hollister Co.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I am rejecting that response because my receipt shows that there was no change in this transaction my receipt shows that gift card was for the exact amount this transaction shows where I did not use cash at all and I am really upset that I was bamboozled into this and not being able to receive my cash back the only thing I want is to be able to give them their merchandise and I receive my cash back because I do not intend on doing business with a company that has you trained in proper people working for them they do not explain how transactions work in the store!!!!! I I am Not only attaching the receipt that shows that there was no change given back to me as well as the other receipt that she said was also for a gift card amount which was for an item that I actually purchased in the store with cash money!!!!! All I want is to be able to go into the oak court store and receive my cash back like I gave it to Alex in the store that day and when I would get to the store on the she told me that I gave her cash and she took it upon herself to purchase a gift card without explaining it to a customer that is stamped and that's not how I play games I want my cash back!!!! My receipts do not show that I received any cash back from my cash transactions so whoever wrote that response to the Revdex.com needs to check themselves with proper documentation
Regards,[redacted]
You have made it right by me, but I dont believe you understand you have a glitch in the system and your customer service is unwilling/unable to help. I am not unable to understand promotions. Your kids jackets were not 40% off, they were buy one get one 50% off. I was only purchasing one, it was full price. Thank you for fixing my problem, but you will still have issues going forward and by not fixing it, it is illegal and not correct. I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],We do apologize for your recent experience while ordering off our abercrombie kids website. We are still looking into the issue with your promo code, but we have issued two refunds for both of your orders. For order 20119472273, we have issued a $37.76 refund. For order 20119471734, we...
have issued a $139.26 refund. Both of these will appear on your PayPal account. Please let us know if you have any other questions!Sincerely,Customer Serviceabercrombie kids
Dear Mr. [redacted],Thank yuo for writing back to me. I am including the additional information you requested:The dress was purchased at the [redacted]My Credit Card's last four digits are [redacted]I believe the amount was for $65Thank you.[redacted]Enclosed - Original complaint letter
[redacted], We appreciate you contacting us regarding your recent return. We are showing your opened a chargeback dispute with [redacted] for the remaining $345.69, which delayed your refund. Below is a summary of the returned amounts:March 3 - $41.73 refund from a return to storeMarch 3 - $85.39...
refund from a return to storeWe have looked over your [redacted] dispute and have refunded the remaining $345.69 with [redacted]. You will see this amount in your account within the next 10 days. Customer ServiceAbercrombie & Fitch
Dear [redacted],We appreciate you taking the time to reach to us regarding your concerns. We will be passing this information on to the District Manager of our Hamilton Place store location for further review. Our Ready for Pick Up does say a different person can pick up your order as long as they have...
both their ID and your Ready for Pick Up email.We are sending a 20% off coupon to your email address for your next purchase with us. Sincerely,Customer ServiceHollister Co.
Dear [redacted]We appreciate you sending in your receipt. We have issued a $20.73 refund to your Visa ending in 3658. This should post to your bank account in 3-5 business days. Please let us know if you have any other questions.Sincerely,Customer ServiceAbercrombie & Fitch
Dear Randy, Thank you for your response. However, we still need a date for your purchase. Please send us a specific date or date range for your purchase at our Monmouth Abercrombie & Fitch store location. If it's easier, you may also send in a picture of your bank statement showing the purchase. Below is the information you have provided us with.Store location: [redacted]Date of purchase: Total purchase amount: $65Last four digits of credit card: [redacted] We hope to hear from you soon! Sincerely,Customer ServiceAbercrombie & Fitch
We apologize for the frustration this has caused you. On 1/17/16 you were issued a full refund of $298.00. Please allow three to five business days for that refund to appear in your account. Customer Service TeamAbercrombie & Fitch
[redacted] Thank you for your recent inquiry. We apologize for the miscommunication and also the service you have received. We would be happy to honor the 40% discount on your cologne purchase. Please place an order and respond back to this message with your order number. We will manually deduct...
the discount. Customer ServiceAbercrombie & Fitch
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Thank you very much,
It's over a year now and my mother was never once notified about the charge and customer service was rude to me.
Regards,
[redacted]
We apologize for the inconvenience this has caused you. Our policy states that each customer is only allowed one refund or reship incident. We have refunded the full amount for the Leather Flip Flops in order [redacted] and the Classic Logo Baseball Cap in order [redacted]. In the email...
regarding order [redacted] there was no mention of missing cologne which is why it was not reshipped or refunded. We have not received the Boulder Brook Varsity Hoodie in order [redacted] that you needed a size exchange for. You may want to check with your carrier to see where it is in the shipping process. Your order [redacted] was on back order but has shipped out and is now expected to be delivered on November 4. For order [redacted] please ship back the wrong item and we will be able to credit you the shipping cost and send you the correct item.Once again we apologize for the frustration this has caused you.A&F Customer Service Team
Abercrombie cancelled the order without notice and reason, it took a Revdex.com complaint to get the reason behind it since their website offers no way to contact them regarding orders, or at least they do not make it easy. The main reason I reject the response to the complaint is the order was cancelled was because of the use of a gift card that was connected to a "fraudulent credit card transaction", however the key word here is "gift", where the card was given to me meaning somebody else acquired it or "purchased" it. I was not the one that filed an unauthorized credit transaction, nor was I the original person that purchased the card from Abercrombie. Ultimately, I'm being punished for receiving a gift card, which in turn lowers my confidence in receiving gift cards from Abercrombie at all and defeats the purpose of having gift cards exist.The second reason is that I did not use any gift cards in this transaction ([redacted]) I used my personal PayPal verified account with the billing address the same as the shipping address. There is no reason not to fulfill the order.