Dear [redacted],We apologize for your recent Pick Up in Store experience. We strive to make all customer experiences excellent, and we are disappointed to hear this was not the case for you. We have issued a $11.06 refund back to your [redacted] account for your damaged Terry Curved-Hem Shorts. Please let...
us know if you have any other questions or concerns.Sincerely,Customer ServiceHollister Co.
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards, [redacted] My address for the Gift Card to be sent to is [redacted]
Dear [redacted], Thank you for contacting us about your recent abercrombiekids order [redacted]. We apologize for the frustration caused by the recent missing package. We were unable to resend the replacement items because of your prior history of delivery issues. As a one time courtesy we...
have issued a refund of $207.45. Please allow three to five business days for the credit to appear back in your account. Once again, we apologize for the inconvenience.Sincerely, Customer Service Teamabercrombiekids
[redacted] I do apologize for this frustration as I can see this is a somewhat confusing situation. From what you are conveying, I would still like to clarify which gift cards you are in possession of and which gift cards you were able to use on 11/25, as our system shows two gift cards, one for $100 and one for $200 were used in a store on 11/25. These gift cards that were used on 11/25 were: [redacted] for $200 and [redacted] for $100. The latter mentioned gift card was the gift card you are referring to as being “reissued” because gift card [redacted] was used to purchase [redacted] on 10/25. If you tried to use gift card [redacted] in store as well, it should have had a $0 balance because it was used for the re-issuance. This means that the other $100 gift card that was purchased in the same order as the $200 gift card on 10/16 has not been used and is still active. This gift card number is [redacted]. If you are not in possession of this gift card, you can use that number in store and online for purchases. This gift card has a balance of $100 and was issued on 10/16. Please let me know which gift cards you successfully used in store and which you could not use. Thank you, Customer Service Abercrombie & Fitch
We apologize that you were not able to use your $10 promotion on a purchase as you intended. However, all of our promotions state the exclusions and terms of use within the promotion itself. Many of them are not able to be combined with additional promotions, and we know this can be confusing...
due to some of our sales and offers are considered promotions and some items may just be marked down in price. If you were purchasing something that was on promotion, that would be why you could not use the $10 off promotion. This is the same reasoning that Cristina explained to you when you called Customer Service on March 1, 2016.We hope this helps clear things up for you, thank you!Customer Service Hollister Co.
We are truly sorry for your recent experience in our Sherway Gardens Abercrombie & Fitch store location when trying to make a return and for the misunderstanding of policy. You are correct in that currently there is not a time limit for online returns, and you should have been offered your...
original form of payment back when returning your order in store. The only time when we do not offer original payment back on an online order returned in store is if you placed the order using PayPal, then you will only have merchandise credit as an option.We will be forwarding this on to the District Manager of this location to address, and you can expect to hear from them soon.We would be happy to look into canceling the merchandise credit you received and crediting your original order, but will need additional information. Can you provide the following?Return Receipt InformationStore #: 10075Date of return:Transaction #:Original PurchaseOrder Number:Once we have that information, we will look into this further.Thank you!Customer Service Abercrombie & Fitch
Dear [redacted], We apologize for the frustration this has caused you. The package was sent out on Tuesday 5/31/16 and everything on our end was as scheduled. According to the tracking information it looks like their was a delay in the middle of the shipping process which pushed the delivery date...
back to Monday 6/6/16. For the inconvenience we have sent a promo code for 30% off your next order. Customer Service Teamabercrombie kids
Dear [redacted],We apologize for the frustration this has caused you. A credit of $5.72 has been issued to your account. Please allow 3-5 business days for it to appear back on your card. Sincerely,Hollister Co Customer Service Team
We apologize for the frustration this has caused you. Once the items are returned to our distribution center we will be able to issue a full refund for the items and the shipping costs. For the inconvenience we have sent you a promo code for free shipping on your next order.
Dear Mr. [redacted]We apologize for the inconvenience you have faced with a pair of our Abercrombie & Fitch shorts. Unfortunately, we are unable to process your request for 150 USD. Below are our options for you reimbursement. Please let us know which you would prefer.- A PayPal refund in the...
amount of 50 USD- A 50 USD A&F gift card- A replacement pair of shorts (or anything up to 50 USD/¥333.49)Sincerely,Abercrombie & Fitch
We have gone ahead and issued a refund for the gift card in the amount of $50 back to the PayPal account that was used on order [redacted]. We cannot apologize enough for the misunderstanding and inconvenience, to help make this right, we have also sent you a 30% off promotion to use on your next order or store purchase with us, this was sent to the email address [redacted]@juno.com, we do hope that you will give us another chance!Sincerely,Customer ServiceHollister Co.
[redacted] We apologize for the frustration this has caused you. When a customer emails in saying that they did not receive their package we resend the items at no additional cost so they receive the items they originally paid for. In this case we were unable to reship three of the items because...
they were sold out so we issued you a refund of $39.24. When we resend a package to a customer it is in our policy that they must return it within 14 days or they will be recharged for the items we refunded them for. The return label is free so there is no charge to send the package back. If you would like to keep all of the items that came in your original package please email us back at [email protected] so we can recharge you since we have refunded you for these items. If not please return the package using the Smartlabel provided. For the inconvenience we have sent a 20% off promo code to your email [redacted]
Customer Service TeamHollister Co
[redacted] We sincerely apologize for the frustration this has caused. A note has been placed in our system, and you should not have any future issues with cancellations. You are welcome to go ahead and place orders, as the note is effective immediately.For this inconvenience, we have...
sent a 40% off promotion code to your email address that you have associated with A&F account. Please feel free to apply that to your next order with us.Customer ServiceAbercrombie & Fitch
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],Thank you for reaching out. Our return policy states that all returns must be brought back to the stores. Unfortunately, our stores are stores are not able to issue refunds without the original credit card present and our distribution center is only for online orders. As a courtesy, I...
went ahead and refunded your new Hollister order for the replacement shirt (order [redacted]). You will see this refund post to your original payment method in 3-5 business days. If you wish to return the incorrect size for a refund, you may do it by returning to a store should you ever travel near one or you may send it back to our corporate office. Please know if you choose to send it back to our corporate office you will be responsible for shipping charges. The address is below. Abercrombie & FitchATTN: Customer Service[redacted] Thanks for shopping with Hollister. We hope you and your family have a great new year. Customer ServiceHollister Co.
Dear [redacted]Thank you for contacting us about your issue. We are sorry for the inconvenience that has occurred. We have gone ahead and removed the balances from your merchandise credits, and refunded 86.01 to your Visa ending in [redacted] The refunded amount on order [redacted] is $54.45. The...
refunded amount on order [redacted] is 31.56. This order used a 40% off promo, which is why the amount for this item is lower. Please allow 3-5 business days for your card issuer to process these refunds and post them to your account. Again, we apologize for the inconvenience.Sincerely,Customer ServiceAbercrombie & Fitch
We apologize for the inconvenience this has caused you. Our policy states that each customer is only allowed one refund or reship incident. We have refunded the full amount for the Leather Flip Flops in order [redacted] and the Classic Logo Baseball Cap in order [redacted]. In the email regarding order [redacted] there was no mention of missing cologne which is why it was not reshipped or refunded. We have not received the Boulder Brook Varsity Hoodie in order [redacted] that you needed a size exchange for. You may want to check with your carrier to see where it is in the shipping process. Your order [redacted] was on back order but has shipped out and is now expected to be delivered on November 4. For order [redacted] please ship back the wrong item and we will be able to credit you the shipping cost and send you the correct item.Once again we apologize for the frustration this has caused you.A&F Customer Service Team
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. My address, as requested by the business, is [redacted] Dr., Sandston VA 23150. That is where they can send the gift card.I appreciate their response and handling of this matter.
I reviewed the response made by the business in reference to complaint [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],We apologize for your recent Pick Up in Store experience. We strive to make all customer experiences excellent, and we are disappointed to hear this was not the case for you. We have issued a $11.06 refund back to your [redacted] account for your damaged Terry Curved-Hem Shorts. Please let...
us know if you have any other questions or concerns.Sincerely,Customer ServiceHollister Co.
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards, [redacted] My address for the Gift Card to be sent to is [redacted]
Dear [redacted], Thank you for contacting us about your recent abercrombiekids order [redacted]. We apologize for the frustration caused by the recent missing package. We were unable to resend the replacement items because of your prior history of delivery issues. As a one time courtesy we...
have issued a refund of $207.45. Please allow three to five business days for the credit to appear back in your account. Once again, we apologize for the inconvenience.Sincerely, Customer Service Teamabercrombiekids
[redacted] I do apologize for this frustration as I can see this is a somewhat confusing situation. From what you are conveying, I would still like to clarify which gift cards you are in possession of and which gift cards you were able to use on 11/25, as our system shows two gift cards, one for $100 and one for $200 were used in a store on 11/25. These gift cards that were used on 11/25 were: [redacted] for $200 and [redacted] for $100. The latter mentioned gift card was the gift card you are referring to as being “reissued” because gift card [redacted] was used to purchase [redacted] on 10/25. If you tried to use gift card [redacted] in store as well, it should have had a $0 balance because it was used for the re-issuance. This means that the other $100 gift card that was purchased in the same order as the $200 gift card on 10/16 has not been used and is still active. This gift card number is [redacted]. If you are not in possession of this gift card, you can use that number in store and online for purchases. This gift card has a balance of $100 and was issued on 10/16. Please let me know which gift cards you successfully used in store and which you could not use. Thank you, Customer Service Abercrombie & Fitch
We apologize that you were not able to use your $10 promotion on a purchase as you intended. However, all of our promotions state the exclusions and terms of use within the promotion itself. Many of them are not able to be combined with additional promotions, and we know this can be confusing...
due to some of our sales and offers are considered promotions and some items may just be marked down in price. If you were purchasing something that was on promotion, that would be why you could not use the $10 off promotion. This is the same reasoning that Cristina explained to you when you called Customer Service on March 1, 2016.We hope this helps clear things up for you, thank you!Customer Service Hollister Co.
We are truly sorry for your recent experience in our Sherway Gardens Abercrombie & Fitch store location when trying to make a return and for the misunderstanding of policy. You are correct in that currently there is not a time limit for online returns, and you should have been offered your...
original form of payment back when returning your order in store. The only time when we do not offer original payment back on an online order returned in store is if you placed the order using PayPal, then you will only have merchandise credit as an option.We will be forwarding this on to the District Manager of this location to address, and you can expect to hear from them soon.We would be happy to look into canceling the merchandise credit you received and crediting your original order, but will need additional information. Can you provide the following?Return Receipt InformationStore #: 10075Date of return:Transaction #:Original PurchaseOrder Number:Once we have that information, we will look into this further.Thank you!Customer Service Abercrombie & Fitch
Dear [redacted], We apologize for the frustration this has caused you. The package was sent out on Tuesday 5/31/16 and everything on our end was as scheduled. According to the tracking information it looks like their was a delay in the middle of the shipping process which pushed the delivery date...
back to Monday 6/6/16. For the inconvenience we have sent a promo code for 30% off your next order. Customer Service Teamabercrombie kids
Dear [redacted],We apologize for the frustration this has caused you. A credit of $5.72 has been issued to your account. Please allow 3-5 business days for it to appear back on your card. Sincerely,Hollister Co Customer Service Team
We apologize for the frustration this has caused you. Once the items are returned to our distribution center we will be able to issue a full refund for the items and the shipping costs. For the inconvenience we have sent you a promo code for free shipping on your next order.
Dear Mr. [redacted]We apologize for the inconvenience you have faced with a pair of our Abercrombie & Fitch shorts. Unfortunately, we are unable to process your request for 150 USD. Below are our options for you reimbursement. Please let us know which you would prefer.- A PayPal refund in the...
amount of 50 USD- A 50 USD A&F gift card- A replacement pair of shorts (or anything up to 50 USD/¥333.49)Sincerely,Abercrombie & Fitch
We have gone ahead and issued a refund for the gift card in the amount of $50 back to the PayPal account that was used on order [redacted]. We cannot apologize enough for the misunderstanding and inconvenience, to help make this right, we have also sent you a 30% off promotion to use on your next order or store purchase with us, this was sent to the email address [redacted]@juno.com, we do hope that you will give us another chance!Sincerely,Customer ServiceHollister Co.
[redacted] We apologize for the frustration this has caused you. When a customer emails in saying that they did not receive their package we resend the items at no additional cost so they receive the items they originally paid for. In this case we were unable to reship three of the items because...
they were sold out so we issued you a refund of $39.24. When we resend a package to a customer it is in our policy that they must return it within 14 days or they will be recharged for the items we refunded them for. The return label is free so there is no charge to send the package back. If you would like to keep all of the items that came in your original package please email us back at [email protected] so we can recharge you since we have refunded you for these items. If not please return the package using the Smartlabel provided. For the inconvenience we have sent a 20% off promo code to your email [redacted]
Customer Service TeamHollister Co
[redacted] We sincerely apologize for the frustration this has caused. A note has been placed in our system, and you should not have any future issues with cancellations. You are welcome to go ahead and place orders, as the note is effective immediately.For this inconvenience, we have...
sent a 40% off promotion code to your email address that you have associated with A&F account. Please feel free to apply that to your next order with us.Customer ServiceAbercrombie & Fitch
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
it is business product, all we know that it is business responsibility to bear the all additional costs, there is no reason to ask customer to bear.
Dear [redacted],Thank you for reaching out. Our return policy states that all returns must be brought back to the stores. Unfortunately, our stores are stores are not able to issue refunds without the original credit card present and our distribution center is only for online orders. As a courtesy, I...
went ahead and refunded your new Hollister order for the replacement shirt (order [redacted]). You will see this refund post to your original payment method in 3-5 business days. If you wish to return the incorrect size for a refund, you may do it by returning to a store should you ever travel near one or you may send it back to our corporate office. Please know if you choose to send it back to our corporate office you will be responsible for shipping charges. The address is below. Abercrombie & FitchATTN: Customer Service[redacted] Thanks for shopping with Hollister. We hope you and your family have a great new year. Customer ServiceHollister Co.
Dear [redacted]Thank you for contacting us about your issue. We are sorry for the inconvenience that has occurred. We have gone ahead and removed the balances from your merchandise credits, and refunded 86.01 to your Visa ending in [redacted] The refunded amount on order [redacted] is $54.45. The...
refunded amount on order [redacted] is 31.56. This order used a 40% off promo, which is why the amount for this item is lower. Please allow 3-5 business days for your card issuer to process these refunds and post them to your account. Again, we apologize for the inconvenience.Sincerely,Customer ServiceAbercrombie & Fitch
We apologize for the inconvenience this has caused you. Our policy states that each customer is only allowed one refund or reship incident. We have refunded the full amount for the Leather Flip Flops in order [redacted] and the Classic Logo Baseball Cap in order [redacted]. In the email regarding order [redacted] there was no mention of missing cologne which is why it was not reshipped or refunded. We have not received the Boulder Brook Varsity Hoodie in order [redacted] that you needed a size exchange for. You may want to check with your carrier to see where it is in the shipping process. Your order [redacted] was on back order but has shipped out and is now expected to be delivered on November 4. For order [redacted] please ship back the wrong item and we will be able to credit you the shipping cost and send you the correct item.Once again we apologize for the frustration this has caused you.A&F Customer Service Team
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. My address, as requested by the business, is [redacted] Dr., Sandston VA 23150. That is where they can send the gift card.I appreciate their response and handling of this matter.