TeleCheck Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complainti did not authorize anyone to contact my bank on my behalf and the violation of information leaked will be delt with accordinglyI am sticking to the information I was given this morning that my information was " updated and I would not have any problems writing checks."! Until this happens, there has been no resolution performed Regards, [redacted] ***

Dear Ms***, The purpose of the receipt copies being forwarded to you, were for you to review the receipts And now that you have confirmed the signature is not yours All that will be needed is an Affidavit of Fraud There are other terms financial institutions [redacted] call an Affidavit of Fraud, such as an RAffidavit On this RAffidavit there are several options/reasons to select why the claim is being filed If I recollect correctly, you would select Unauthorized Transaction This is all something you would have to clarify directly with the bank Once you have completed this Affidavit, and your Fraud Claim is honoredThe completed Affidavit [redacted] be forwarded to me so your record can be updated to Fraud Status I have placed your file at dispute status during this process And the sooner I obtain this Affidavit of Fraud, the sooner your file can be updated to Fraud status This is the information that needs to be on this affidavit, check number [redacted] in the amount of $dated October 9, payable to ***;'s and the affidavit [redacted] list the whole the account number of the affected/compromised account It is also imperative that any documentation you provide includes this reference number [redacted] Sincerely, [redacted] - [redacted] 8:a.mto 5:p.mC.S.T

Hi Mr [redacted] , Thanks for taking time to speak with me today Per our conversation, you were receiving TeleCheck risk declines due to a lack of check writing history at TeleCheck merchants I have since made an update to your account to reduce the possibility of you receiving risk declines and allow you to build your check writing history Thanks, Sal

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards, [redacted] claimed that he would flag this in dispute, and assured me that this would allow me to open the checking account that I needed, immediately So, since I believed his lies, I wasted more time, and looked like a fool when I tried to open an account again

Thank you for your time and consideration, and please if I may be of any further assistance do not hesitiate to call me directly I am available from 8:to 5:C.S.T [redacted] David [redacted]

Dear Ms***, If the Bank Statement was forwarded through the Better Business Portal, the same process can be applied to the Affidavit Sincerely, [redacted] - [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I Still have not recieved a written apology stating how this will affect my credit score and how matters were resolvedI still have not been informed of matters in regards to being hung up onI am still dissatisified It has been over a month and my simple requests are not being metI am now able to write checks but still want in writing why this occured and the resolution including any impact it will have on my credit score Regards, [redacted]

Dear Mrs***, We want to promptly assist you At this time, however, we have not received sufficient identifiers (as indicated below)With more identifying information from you, we will be able to search our records more thoroughly Once we receive the additional documentation or information indicated below, we will promptly to address your concerns: __X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information __X___ A copy of a voided check from the account in question or you may contact me directly with that additional information We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure Furthermore, and based on how you explained the circumstances, it sounds as though your transaction received a Risk Decline Code There are circumstances when TeleCheck will decline a transaction such as, if TeleCheck has no establish check writing history on that information being processed at the point of sale And there are other instances where the same code may be generated due to the frequency of check transactions being processed, or if additional information may need to be verified All of these reasons, as well as others have been put in place in an effort to lessen the likelihood of fraud being committed Unfortunately, TeleCheck does not make any pre-determinations on when a check transaction will receive this type of code until that transaction is processed at the point of sale Furthermore, many financial institutions have taken measures themselves in deciding on what type of information they will release to third party agencies or persons This is not an excuse, their efforts have also been put in place in an attempt to lessen the likelihood of fraud And those financial institutions may not verify any information at all with any third party If you will provide the above information, I will gladly research this complaint, and once completed, I will forward a response for your review Thank your for your consideration in this matter Please feel free to also call me directly at the phone number provided below I am available from 8:a.mto 5:p.mCentral Standard Time David [redacted] 1888-612-ext [redacted]

Dear [redacted] ***, We want to promptly assist you At this time, however, we have not received sufficient documentationWith more identifying information from you, we will be able to search our records more thoroughly Once we receive the additional documentation or information indicated below, we will promptly to address your concerns: __X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information __X___ A copy of a voided check from the account in question or you may contact me directly with that additional information We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure Thank your for your consideration in this matter Please feel free to also call me directly at the phone number provided below I am available from 8:a.mto 5:p.mCentral Standard Time [redacted] opt*, ext ***

Dear [redacted] ***, I attempted to contact you on December 15, and was able to leave a message for a return call at 9:am Central Standard TimeAt this time I do not have sufficient information to research your complaint I will need the following information indicated below: __X___ Your driver’s license or other state-issued identification document __X___ The bank numbers at the bottom of one of your checks on the account in question We ask that you also include any other documentation that you believe would assist TeleCheck in investigating your complaintThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure If you would please contact me directly at [redacted] David F [redacted]

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Information Required Dear [redacted] Josey , On May 4, 2015, you contacted TeleCheck in order to dispute certain information in your file with TeleCheck At that time, you provided us with the following identifying information: Consumer Name, Address, & Email Based upon the identifying information you provided to us, we have investigated our records, but cannot determine the information reported by TeleCheck that you disputing We want to promptly assist you in correcting any inaccurately reported information in our files At this time, however, we have not received sufficient documentation to conduct an investigationWith more identifying information from you, we will be able to search our records more thoroughly Once we receive the additional documentation or information indicated below, we will initiate reinvestigation promptly to address your concerns: __X___ A copy of your driver’s license or other state-issued identification document __X___ A copy of a voided check from the account in question __X___ Statement of Dispute and Requested Action We ask that you also include any other documentation that you believe would assist TeleCheck in investigating your disputeThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure In order for us to reinvestigate your dispute, please send the requested information and documentation with a copy of this correspondence to: TeleCheck Services, Inc., POBox Houston, Texas 77210- If you have any additional questions: Please contact the Resolutions Department at (888) 612-Monday-Friday 8:a.mto 5:p.mCT ALL RETURN CORRESPONDENCE MUST REFERENCE THE TRACKING NUMBER ABOVE OR A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK MUST BE INCLUDED Thank you for working with TeleCheck to maintain the accuracy of your file Sincerely, [redacted] Resolutions Department cc: Revdex.com of Metropolitan Houston Attention: Dispute Resolutions Department WLoop South, Ste Houston, TX I also sent you an email today May 6, at 2:07pm CST 052813V1DIS

Mr [redacted] , We want to promptly assist youI attempted to speak with you by telephone on the morning of October 6, however you were not availableAt this time, we have not received sufficient documentation to research your complaintWith more identifying information from you, we will be able to search our records more thoroughly Once we receive the additional documentation or information indicated below, we will promptly address your concerns: __X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information __X___ A copy of a voided check from the account in question or you may contact me directly with that additional information We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure Thank you for your consideration in this matter Please feel free to call me directly at the phone number provided below I am available from 8:a.mto 5:p.mCentral Standard Time; Monday- Friday [redacted] ###-###-#### ext [redacted]

Dear Mr [redacted] Your complaint has been received and a validaiton request for those orders has been submitted to [redacted] Once that information is received the validation information along with a Results of the Reinvestigation letter will be forwarded to you If the information requested can not be obtained, you will also receive written notification of that as well The information has been placed at disputed status during the investigative process Should you need any further assistance please do not hesitate to call me directly Thanking you in advance for your consideration in this matter Kind Regards, [redacted] ***

Hi [redacted] , Thanks for taking time out of your day to talk to me on [redacted] *** Per our conversation, your [redacted] banking numbers was mistakenly associated with an active debt record in TeleCheck’s system This technical error resulted in a decline of your check Please be assured that this problem has been corrected and your file has been modified accordingly However, there were additional declines not related to the decline previously issued; on your [redacted] banking numbers The declines received on the [redacted] bank account was the result of predictive risk scoring that associated a relatively high level of risk with the transaction The merchant’s decision to initially decline the transaction based upon information provided by TeleCheck was not based on evidence of unpaid debt, account balance, or other banking status, and no indication was ever given to a 3rd party that your check was unacceptable because of evidence of this nature I have since made additional updates to both of your accounts to help you avoid receiving these type of declines Lastly, I’ve also reached out to TeleCheck’s customer service/call center management team to advise them of the unacceptable service you received from agent [redacted] that disconnected the phone call during your conversation Please feel free to contact me at phone number [redacted] with any questions or concerns I’ll be glad to help Thanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Ms [redacted] was very polite and respectful in her communication with me on this issue However, Telecheck's reason for my declined check was already explained to me by Telecheck Customer Service and it is unacceptable.My check was declined because I had never written a check for [redacted] and had no check writing history in their system I cannot build check writing history unless Telecheck allows me to use checks at the store It seems like this error is used to prevent fraud so I believe that it should be a red flag that may require additional verification like a license but should not be the sole reason for rejecting a check.I believe that this justification for declining checks is not logical and needs to be removed from their approval system or needs to include secondary means for verifying the consumer I also believe that this practice is bad for the store as well because by not accepting my payment the store loses revenue Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my com Regards, You had no problem rejecting my check & now you want me to prove who I amSince you have a hold on my checking account, I would like to see a copy of the check you have in your posession that is alledgedly mineIf you can't produce it, I will assume it is a scam & take appropriate actionPeople just don't get their accounts blocked for no reason Your office is the one that put the hold on my accountYou should check around there before anything elseAs I said before, all of my checks have cleared & I have none outstandingThe problem seems to be at your end

Dear Mrs [redacted] , I appreciated speaking with you on March 20, I have gone through the process of reviewing your file and notifying our [redacted] Account Managers to make certain your information is cleared in [redacted] system as well This has been completed and a response is being processed, and will be uploaded into the Revdex.com portal for your review once completed Sincerely, David [redacted] 1-888-612-ext [redacted] Hours of Operations - 8:a.mto 5:p.mC.T

Dear [redacted] ***, Thank you for the time you took with me to get this matter resolved The [redacted] letter provided is a confirmation that the item was updated to fraud status, which clears it from collections status, as well as you should not receive any type of negative response on your check transaction(s) If I may be of any further assistance please do not hesitiate to call me direcly I am available Monday through Friday from 8:am to 5:pm Central Standard Time Kind Regards, [redacted] ###-###-#### opt*, ext ***

[redacted] We want to promptly assist you At this time, however, we have not received sufficient documentationWith more identifying information from you, we will be able to search our records more thoroughly Once we receive the additional documentation or information indicated below, we will promptly to address your concerns: __X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information __X___ A copy of a voided check from the account in question or you may contact me directly with that additional information We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure Thank your for your consideration in this matter Please feel free to also call me directly at the phone number provided below I am available from 8:a.mto 5:p.mCentral Standard Time [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I do not accept your terms of me sending my personal information like my drivers licenseI did that yesterday I gave all my information to telecheck and they stoked my identity and thank god my bank recovered the amount and filed an investigation towards telecheckAlso if you [redacted] telecheck you might be surprised how awful telecheck is all negative reviewI'm not going to be a victim again I'm going to keep filing a complaint towards this matterI've read so many people like myself get caught up with identity thiefAs far as I'm concern [redacted] is aware of this and is also taken matters into their own hands