Ted Britt Automotive Group

I took my car in for an oil and filter change in April 2018. I was told my timing cover was leaking and I needed a repair. I authorized this and paid $3,121.98 for this repair. After just a few days of driving, my check engine light came on and I was losing acceleration. I took it back in. They told me that they needed to undo all the work they had just done to replace my timing belt for an additional cost of $4,242.58. I did not authorize this work. I picked my car up and took it to a different shop. They undid all the prior work and found "the main timing chain was off mark and the chain seemed to be loose. Further inspection revealed a sheared off crank shaft sprocket/gear set key/pin. Most probable cause is improper torque of harmonic balancer/crank shaft pulley". I then paid the new shop $2,978.12 to have all this repaired. This most probable cause of he sheared off pin would not have just happened on its own. I am certain it happened due to the initial repair done by ***. Had the repair been done correctly, this pin would not have sheared off causing me to incur an additional $2,978.12 in expense. I do have in my possession the sheared off pin which caused all of this. there's no way an initial factory flaw took 7 years to fail. I wrote a letter to *** detailing all of this on May 28, 2018 and never heard anything back. Furthermore, on July 21, 2018, I sent a copy of the letter along with a new cover letter to the parent company: Ted Britt of Fairfax and never head back from them either. I have bought several cars from Ted Britt and have always taken my car to them, and only them for service. They have not even acknowledged my letters.

Ted Britt Smart Wheels advertised a 2007 *** for sale for 7,899. The dealer processed my deal through *** and when I arrived to the dealerships the loan documents were already printed out, car registration was in my name and ready to go. When going through the documents I noted the total sale was about $14,000 upon asking the dealership he stated that the car is 7,899 but the bank charges a finance fee plus my interest bringing the total to $14,000. My down payment was $1000, $500 at signing and $500 in 2 weeks. He then stated he knows its an old car and the payments are ridiculous that I could just pay for the car for 6 months and trade it in. I called the dealership back to speak to the dealer that same month but various people would answer the phone and say that he was on vacation or out that day etc. I called because I noted an error on the down payment section which was $2,000, higher than what I put down and the sales price was double what I was told and agreed to. In March upon trying to trade the car in and getting pay off information from *** it came to my attention that I am a victim of power booking. The dealership falsified information to me and to the bank and sold me a car double than what it was advertised and triple what its worth and lied to the bank in order to get me the loan. When I kindly called the Manager Jeff on 6/22/18 he was extremely impolite, did not want to hear what I had to say, and said I was causing the dealership "grief" and if I didn't want the car I should have brought it back. I voiced to him that I have been calling and coming to the dealership and have been told he only comes in everyday at 11 or 12,except Thursday and doesn't stay long, Jeff quickly cut me off and said no you haven't you can go find a lawyer if you want and hung up on me. I am stuck with a car loan that is ridiculous, the car cannot be refinanced because of the year, and cannot be traded because of the pay off due to the dealerships faulty sales pric

I purchased a 2016 *** from this dealer.The shocks in the back end were bad, all rotors needed to be replaced and the camera assembly for the rear camera was completely broken.I was fine with *** handling these repairs. The issue came up when I noticed the bumper and the back of the hatch on the vehicle did not match the paint on the rest of the car. After looking at the paint more closely, there was dirt and debris in the paint. The paint appeared to be closer to a cream color, and the rest of the car was White Diamond Pearl.( White) After doing some further research, I contacted *** to take the care in to see if it was an issue with the paint. *** looked at the car and noticed that the bumper and the hatch had been repainted and was airbrushed and the wrong paint code was used. I reached out to the dealer and they confirmed they have a mobile paint company who comes in and paints their bumpers on cars and that this doesn't have to be disclosed on the ***. Where I have the problem is it was not only the bumper that was painted but the back of the actual vehicle. It looked horrible. The used car director (Vafa) was very rude and lacked cst service skills. He did offer to have the same mobile paint service come out and repaint the car and give me a loaner. After hearing that the car would not be properly repaired, in a shop sanding down the old paint and reprimering the bumper for new paint, I was not willing to take it back there. I want this done right. He said he would have it painted 10 times if it wasn't right. That's not the kind of service I want done to a car I paid $30K for. I ended up paying $1100 to have the bumper painted correctly to match the car at a collision center. I have left 3 messages for the General Manager also to get assistance with paying part of this charge, and he has yet to return my calls. Poor customer service. I would like this dealer to do what is right and pay a portion of the repair bill.This explains why the camera assembly was broke!

I am a out of state customer I saw a car I wanted from the Ted Britt Lincoln dealership. I contacted them about it and they gave me some pricing on the overall cost of the car with taxes and all. When I asked about shipping Sergi told me that he asked his manager and it would be $995 to ship from Virginia to Florida. I did some research and found I could have it shipped for $620. I was about to purchase the car when I noticed that it dropped $1200 in price. So I asked Sergi to get me the updated overall price of the car. He then said that was a mistake and that someone was told to lower the price but it was not fully approved so they would not honor it. I then talked to Charles the internet sales director and he said he could not honor it. Because the website changed it by itself. But he would give me $150 off from the original price and would get me a lower shipping cost of $700. Still not happy about the scam that they were trying to do I talked to the GM. Gardner said that he would not be able to give me a lower price but he would help with shipping. He said that shipping only costs them $500 and that the $995 they first quoted me is profit for the dealership. That's literally double the price. $495 profit! He said then said that a computer was left up signed in and someone changed prices on cars... he also said that pricing on their website is not always 100% and that he has a disclaimer on the website in small print so that they don't have to honor any prices that they see unfit from their website.

After purchasing my vehicle from Ted Britt Ford Chantilly in June of 2013. I didn't anticipate having to be in the market for a new one, not even 5 years later. I began experiencing issues with my 2013 Ford Escape in April. Without warning, my car started shifting out of gear and would not accelerate above 20mph. Given the issues we were experiencing we fully anticipated it to be an issue with the transmission. When researching the problems we were experiencing, we came to find out thousands of others who owned this year and model had problems with the transmission or engine. We had it towed to the Chantilly location for them to diagnose my car. I was called 3-4 days after taking my car to the dealership. The service writer I spoke with called and confirmed it was the transmission and he was going to "work the numbers" and call me back in 15-20 minutes with a quote on repairs. He quoted me a figure of around $6700 which he stated included all repairs plus labor. I laughed. I asked him to have someone give me a call to give me a figure on what they'd offer me for my car as is, without completing the repairs. Just another reason to laugh. $2000 is what they offered me. Keep in mind my car was in immaculate condition with the exception of the issue with the transmission. Not to mention I still owed $6,000 on the car. When I paid for the diagnostic fee, I received the invoice via email with the quote which was over $2,000 more than what I was quoted on the phone. $9048.28. So what if I had authorized the repairs when he called to give me the quote? They were going to try to charge me an additional two grand when I picked up the car? Get out of here. I fully suspect they were simply trying to take advantage of a woman, who they thought didn't know any better and make a profit off of my poor decision to invest money into a Ford. Company is seriously lacking in a quality product. Take your business elsewhere and avoid their untrustworthy service department.

If I could give 0 stars I would. I dropped my 2013 Chevy Cruze with 79k miles off on Monday 5/12 and was told the the repairs (a transmission replacement - WRONG diagnosis btw) would be done by Friday 5/18. When I did not receive a call on Friday I called in to get an update. I did not receive a call back. I called again on Monday 5/28 and was told my account rep would call me back but was unavailable. On Wed 5/23 the loaner got hit in the parking lot and I called again (to inform them and get an update), finally talked to a service receptionist (probably since it involved their car since they obviously care nothing for their customers) who told me that NOTHING had been done to my car and that there seemed to be new recommendations. He told me he would have to talk to an actual technician and call me the next day. No less than 5min later I get a call back from another receptionist who tells me my car has no transmission issues. But they THINK it needs a new coil pack, spark plugs, and fuel/air induction. They gave me an estimate for $1.2k. I picked up my car the next day. Took it to another mechanic who immediately diagnosed it with needing the coil pack +/- the induction. Which took less that 5min to fix and cost less than $200. Oh and my spark plugs look great and my transmission is fine.

These people do not care about you, your time, or your car. They only wanted money and literally threw a bunch of "fixes" at me without even bothering to find the problem. I had called multiple times regarding the misfires in the weeks prior to it getting more frequent and was told that there was nothing they could do since the check engine light was not coming on so it wouldn't be throwing codes. Oh and the Cruze has 1 connected coil pack instead of separate coils. So since only one cylinder was misfiring THE LIGHT WONT COME ON.

They call themselves "technicians" yet cant even make a simple deduction without codes which may or may not show up. And they even drove it and STILL misdiagnosed it.

Honestly I wouldn't even be upset if it was just a misdiagnosis. Mistakes happen. I am upset I was never once updated. And they couldn't even be bothered to return my calls. They had my car for 12 days. 11 of which they could have called me but could not be bothered.

I had used the service department 2x prior to this visit. I had always dropped my car off both times and gotten a loaner vehicle. The repairs seemed to take longer then they should but I got the loaner and the service technician had kept me up to date on what was going on. Most of it was covered under warranty but I now wonder how much of that actually needed to be done.

STAY FAR AWAY if you value your car your time and your money.

When I purchased my vehicle from Smart wheels in July of 2017, one of the main reasons I did so was because the lifetime warranty that comes with their vehicles. I called in last week because I had a question about whether my headlight replacement would be through them or someone else, and I was told that because I didn't bring my car in for service within the firs 6 months of purchase I have disqualified from the lifetime warranty. The issue is I was never told that and never signed anything stating that.

I purchased a vehicle on February , 2018. By February 27, 2018 I had to have the car towed to Quicklanes (which is the service department for Ted Britt Smart Wheels). I found out that the pedal sensor went out on the vehicle. I received a phone call stating that this part would not be covered under warranty, and that I would have to pay over $500 to get it fixed. I just dropped $1900.00 on the down payment, why would I need to come out of pocket when I haven't even had the car for 30 days? I contacted Dan (manager of Smart Wheels dept.) he looked into the warranties that I have and called me back to tell me that the parts are not covered under the warranty. I would not recommend anyone to buy a used car from this place. I am placing an official complaint with the Revdex.com and calling 7 on your side. This is crazy. I am disabled and in a wheelchair and can not afford to come out of pocket for this repair.

I purchased the vehicle on February 3, 2018. On February 27, 2018 the pedal sensor went out on the vehicle. I had to towed to *** (which is the service department for Ted Britt Smart Wheels). I was informed on Monday, March 5,2 018 that the two warranties I have on the vehicle, the part is not covered. They want me to pay over $500 to get the part fixed. I gave a $1900 down payment on this vehicle. I haven't had the vehicle for 30 days yet and had something major go wrong with the vehicle. I feel that I should not have to come out of pocket for the vehicle to be fixed. I spoke to Dan (which is the manager at Smart Wheels), and he also informed me that neither warranty covers that part.

I bought a used car from Ted Britt in Sterling, VA in November. In January my car would not start. Thinking it was the battery, I contacted Ted Britt in Sterling for a inspection as to why my car would not start. Instead of finding a battery issue I was told that I need new valve gaskets, 2 catalytic converters, and new front and rear brakes to the tune of almost $9,000. Prior to me buying the car I was told that there were no issues with the car and it passed state inspection. I have contacted the Used Car Salesman, Rolando, the Used Car Manager, David P, and the General Manager, Jason F, about the fact that the car was "deemed" safe when they sold it to me in November, however 2 months later it is needs $9,000 in work. A car that needs $9,000 in work is not safe for anyone to drive. I have not heard from anyone from Ted Britt in response to my request for them to pay for the repairs or buy back my car. I feel I was sold a lemon car. There is no way that this car was properly inspected prior to sale. Also, if this car needs $9,000 worth of work 2 months after the sale then it clear needed work prior to the sale however they did not disclose that it needed work.

My 2013 *** broke down on the side of the road January 2. I had it towed to Ted Britt Fairfax on January 3. That evening the technician said it was a coolant sensor and that it would cost $475 to fix. I bought my car new 5 years ago and every 15,000 miles or less something has gone wrong with the cooling system. It has 69,000 miles now. I asked the technician why the car has so many issues and whether he could ask the service manager to lower the cost of the repairs. The service manager said there was nothing he could do. I called the ford customer service line and explained what happened. They said they would “participate in the cost of the repair.” They said to wait two days and call the service manager at Ted Britt ford. When I called the manager, he said that Ford customer care agreed to cover some of the cost of my repair. He said the repair was $1200 and that Ford would cover $750. I couldn’t believe my ears. The original quote was for $475 but now he was quoting me $1200. I asked why the price went up and he said they made an error with the earlier price. He said this is the offer that the ford customer service people have made and he said take it or leave it. I was shocked. This is wrong on so many levels. The service manager was also unprofessional and he aggressively tried to get me to agree to the repair.

1.Vehicle had had a cracked in the windshield at the time of purchase pointed it out to the sales person who told management was told that I would be reimbursed for my $200 deductible and never received the reimbursement it's been two months.
2.Refinanced the vehicle and was told by the finance manager that the Gap Insurance that I paid for with the Dealership would be reimbursed.

On Thursday, November 30th 2017, I went into the Chantilly Ted Britt *** to see about trading in a car that I had for a new car. The salesman was Joe G. After it became apparent that the deal was not going to happen, I demanded my key back from my trade in car, but they did not return my car registration card that they asked for from the beginning of the process. I have emailed, called, complained, and wrote the Virginia Motor Vehicle Dealer Board. As of today, almost two weeks later, I still have not had them return my car registration card. I have exhausted all reasonable means of resolving this. I am a senior citizen and a veteran. I have never been treated so disrespectfully.

Ted Britt Automotive Group ran an advertisement on WJFK (106.7 The Fan), on August 22, 2017 in the morning, in which the radio advertisement announcer used a mocking slurred speech tone mimicking a disabled person. The ad did nothing to express the sales intent of the Tedd Britt Automotive Group, but maligned and made fun of the disabled. Making matters worse, at the time I was chaperoning 6 young adults with emotional and intellectual disabilities, two of which have sever speech impediments. The embarrassment by co-chaperone and I had for the young adults in our care and the overall emotional and intellectual disability community was horrible. There is no measure of the callousness and vulgar attitude displayed by WJFK (106.7 The Fan) and endorsed by Tedd Britt Automotive Group during this radio advertisement broadcast to hundreds of thousands of WJFK listeners. Beyond the total disregard for civility and human decency; my partner and I were forced to comfort the young adults in our charge and try to explain this was an isolated incident and people didn’t generally make fun of people with disabilities. Needless to say, we will ensure that our friends, colleagues, business associates will be made aware of the type of vile media advertisement that the Tedd Britt Automotive Group supports in delivering their corporate identity and sales message.

On May 23, 2017 I purchased a 2005 *** from Ted Britt Smart Wheels in the amount of $5113.55. The transaction was cash. While test driving the vehicle I inquired as to why the car pulled to the right. The salesperson stated it was because of the roads in Fairfax, VA. I inquired regarding any previous accidents the car may have been involved in, the salesmen stated that their were no prior accidents. I had a *** done on the vehicle and received a printout that the car had been in two previous accidents, one in 2006 and 2009, and the back drivers side door had been replaced. On May 26, 2017 the lights for the airbag came on and in the *** report it stated that the transmission needed servicing. The dealer issued me 30 days tags when I purchased the car. The vehicle did not pass inspection because of bad tires. I contacted the dealer regarding the failure of inspection due to the tires and was told that it was my responsibility to replace the tires. After the first set of tags expired I inquired about the title which I was told I would receive no less than 45 days after purchase. I went to again to the dealer to pick up the title and was told that the previous owner had the title, then I was told that the Title office had the title. On July 10, 2017 I received a title with inappropriate signatures. After contacting the dealer regarding the inappropriate signatures, the manager stated it was my responsibility to pay for a new title. After being given the runaround and dishonesty with the dealer, I inquired regarding a refund and was told they don't give refunds and since been avoiding me involving the issue of the vehicle. As of todays date August 8, 2017, I have not received a title, tags and the vehicle is now inoperable.

I purchased a used 2014 *** IS 250 from this *** dealership about three months ago and upon purchase when they pulled my car around after detailing it I noticed condensation in the passenger side headlight. The next day I brought the car back and spoke with the used car manager, Christian O, and was told that some times that happens when they wash the car. I have a background in working on cars and I know that the vehicle had a broken seal around the headlight. He told me to give it a couple days to dry out and if the problem does not go away bring it back. A couple days later, the condensation was still in the headlight so I brought the car back. Christian told me the car was still under *** warranty and advised me to take it to a *** dealership. So, I took it to a *** dealership and was told the car was in a rear-end collision (not on the ***) and the warranty was void. I ended up bringing the car back to *** and asked Christian to replace the headlight and we would move forward. He had me take my car over to *** across the street where I was given a loaner while they worked on my car. They had my car for a couple days and notified me it was ready for pick up. When I arrived the headlight appeared clear and I believed there were no further problems. Later that week, I noticed the condensation was back after a rainy day and when I closely inspected my headlight I noticed that two holes had been drilled through the bottom of my headlight. Now, I am rather irriated with the lack of professionalism from both *** and Christian, so I call and speak with Christian the next day and he said he was going to speak with the service manager and give me a call back. It has been over two weeks and I have not received a single call or voicemail. Not only have they failed to provide the service that I thought was agreed upon, but now they have caused damage to my vehicle with out advising me they would do so.

Recently bought a beautiful Certified used 2015 *** still under factory warranties. (29k miles at time of purchase) About 3 weeks after I purchased it I heard a rattle like noise coming from under the truck near the rear. It was inconsistent but was violent at the time. Rattle only appeared from 20-30 mph and then would go away. Noticed the promblem was more consistent under normal acceleration tendencies. Called the service department for the mentioned dealership, was told to bring it in. Was told it was tire wear cashing a hum, due to harmonic differences it sounded like metal on metal rattle. So I replaced the tires, with brand new one. And yet I still hear the noise. Was told this time it was bad gas and to to run mid grade through it when the manufacturer recommend 86 octane. I did. Did not fix the issue. Went back a third time shop foreman told me he couldn't hear it when I did and told me it was a kick sensor and that was normal. I recently drove three 2015 colorados *** under the same conditions I hear nothing of my nature, nothing inside a motor should ever sound like a Metal hitting metal noise. I'm saddened that I have these issues and they won't even look under the truck they go on two minutes test rides. My warranty is expiring at 36k miles I just hit 32k so it seems they are just pushing the issue off to make me Have to pay the 189 and hour labor fee. I took the vechnile to two other shops private companies and they told me that noise should not be happening and needs to be at least diagnosed.

I purchased a truck from ted britt Chevrolet on feb 6 when I got the truck home I notice the service light was on so I took the truck back 3 or 4 later and said they would fix it, a week later they called me and said the truck was fixed so I picked it and noticed the light was still on so I told them I did not want that truck but insisted on fixing it this went on for 3 months and still could not find problem with truck I repeatedly kept telling them I do not that truck!!! I gave them 1500 cash and traded in my truck which they gave me $4000.00 I asked to put me in anther truck and they said would! So they said found me another truck butt requested that I pay them another $1000.00 I asked them why am I paying you anther $1000 they said my initial down payment on first truck is gone that I would have to start over again!!! so now they have my money and my old truck and the new truck back, and I have nothing to show for, and now they saying if want to get a truck I to come up with the down payment again that not counting the payments I made on the first truck $526 a month and insurance! I need your help to resolve this matter they can't be allowed too rob people like this. Ps I only the truck in my possession less then one week they had the truck for over 3 months working on it and still do not what is wrong with it even after taking to