Ted Britt Automotive Group

I went to Ted Britt dealership in *** looking to buy a low-mile used vehicle and trade in my 2013 Honda Pilot. The Salesperson and the Manager kept up-selling me much more expensive cars while knowing I couldn't afford it due to personal hardship and being a single mother, and they kept lying to me outright. No matter how many times I asked for the final price, they were focused on the "low monthly payment" while increasing the payment period to 63 months and every time I asked for the cost breakdown, they distracted and confused me. I never wanted to buy a new 2020 Ford Explorer for $48,000 because of going through a difficult divorce but they convinced me "it was the best deal if I leased", then promised I can get 0% financing, they'd throw in a service plan and oil changes for free but the promises would change by the minute. The dealers lied to me about having $13K equity in the deal from turning my Honda Pilot in but when I got to signing, the finance officer kept selling me the service plan they had already offered me "for free". And more and more misunderstandings kept popping up: they would include a higher tax payment, a "tire and scratch" service plan for $865 and another service plan for $2,995 and I had to ask them to take them off. The manipulation never stopped. They avoided showing me a break-down with distractions and only focused on the "low monthly payment". I've never leased a car before and kept asking for a comparison of buy vs. lease but no matter how often I asked, they'd distract me and even when I saw how big the "final price" was they would discount it by saying I had a great deal, I'd buy the vehicle at a low residual price at the end. Unfortunately, I was tired and signed the papers and only the next day understood I had practically handed them off my Honda Pilot FOR FREE while paying for the the car FULL PRICE.
The salesperson kept assuring me LEASING THE CAR WAS THE SAME AS BUYING THE CAR BUT FINANCING STRUCTURED DIFFERENTLY. This is how they mis-informed me: "You get a 36-month lease and get a nice car for a low payment of $376, and at the end of the period you can buy the car at the residual amount. It took quite an effort to get the fact, i.e. I'd pay $14K for the 36-month car payments and at the end I could buy the car for $29K, for $43K which would be the same if I bought the car today for $43K, after 3 years the car would depreciate $14K so I'm basically paying the depreciation. But where is my equity in all of this? They told me I had equity in the car but they never gave me the buy vs. lease comparison, just kept saying "I was getting a new car for a low monthly payment".
Only after I left the lot with the new car, I figured I had practically given them my Honda Pilot and gotten myself into a difficult financial strain while in difficult personal circumstances. They specifically MIS-INFORMED me when they say I was distraught and going through personal hardship, they preyed on me. I went back to the dealership in less than 24 hours, crying and trying to get my Honda Pilot back and demanded an explanation for the final cost and kept getting the same answer: I was paying $43,000 for the car and not $56,000, if we factor in my equity. They made me look and feel as if I was stupid or going crazy, and kept lying to me. They lied about the final price, they also lied about the bank - it was 6pm and they said "go home, the bank is closed now" but I found out Ford Motor Credit was open until 9pm and I did call them. They also lied "the bank has already funded your contract", but when I called Ford Motor Credit, they told me they haven't funded or even gotten my contract yet.
Earlier, I had called the salesperson to inquire how the lease worked and he said it was easy to turn the car back in, however, this turned out to be a lie too, as I'd be penalized heavily. The Finance person also told me I could pre-pay the vehicle anytime early WITHOUT ANY MENTION OF THE HEAVY COST AND LOSSES attached to it. I wasn't going to take the car with me but they told me I couldn't leave it on the lot and I couldn't get my Honda Pilot back. I did leave the car on their lot and paid a Uber to get home. The salespeople kept telling me different lies until I was totally confused: they said I could turn the car in the next day but it was a lie, I was told I couldn't get out of the lease for a year. There was never a straight answer, they'd lie to me every time. I told the manager I figured it out they made it so expensive for me so my equity practically vanished and he had the nerve to tell me "that's the cost of you driving a luxury car for the next 3 years". This was such an insult!! I was going to pay FULL PRICE for the luxury vehicle, and, for the honor of driving a luxury car, I'd hand them my Honda Pilot for free!! They structured a deal which practically melted my equity by the increases they factored in, it was a rip off! Buyer beware, never buy from Ted Britt Ford - they are master manipulators and outright liars!

I went to purchase a 2017 ***, like the car salesman told me they dont have the other other key but expected to get them in a week, then words change to we will try to get it, and then after all is signed the word changed again to we cant promise you that we can get the other key,

in my mind I already know I will never get the 2nd key but still I gave them the benefit of the doubt,

secondly,

I mention that it is missing a floor carpet, I was again told that he will get a carpet from another vehicle, then when I follow up on it I was told they cant find any carpet on any used vehicle and that they will arrange to order it for me but they dont have an eta when it will arrive, LIE, they have it in stock, I still gave them the benefit of the doubt, then I get another message that they ordered it for me but I have to pay for it?

long story short, they promise this and that, now they are saying that I should have made it in writing, and now they want me to pay for the part of the product I purchase from them,

very bad and unethical business practice

im pretty sure they will keep on giving this promises and will turn around and blame it to the consumer

Took my daughter's *** to Ted Britt *** on 1/2/2020. We were told that the transmission seal needed to be replaced. The cost of that repair was $2,140.53. It was finished on 1/7/2020and was picked up on that date. On 1/8/2020 my daughter had to go back to school. I was in a car behind her as I was helping her move to a new apt. Her Medical School is in Charleston, WV, a 350 mile trip. About 3/4 of the way to Charleston, she lost all the lights on her dashboard including her speedometer, mileage, etc. I took it to a *** dealer in Charleston, WV. After a complete exam of the car, They found that the axle nut was not installed properly/cross threaded till it stopped but was not applying pressure to the wheel bearing and while bearing loose and had excessive movement. They attempted to to remove axle nut with impact gun and rachet. Nut was completely sized to axle. Used torch to cut axle nut off. Removed Knuckle where lower ball joint fits into knuckle has been cut and damaged along with lower ball joint. Had to replace both lower control arm and knuckle, replaced wheel bearing, replaced axle and nut, reinstalled removed/replaced components. They said that the wheel could have come off the car and the car would have flipped. We were going 70 miles an hour on *** towards Charleston. I was behind her and would have saw it. I went to Ted Britt and they paid me for the repair of 2,400. I also asked them that they paid the $2140.53. I was dealing with their Service Manager. The next day, I called the Service Manager, and he again said that they would only pay for the repair. He told me he would talk to his General Manager but was told that he thought the same as only paying for the repair. I sent mails to the General Manager at the Fairfax location and the Chantilly location and got no response from either. I have a video of the loose wheel, the write up from the repair location, which is also a *** dealer, photos of the damaged parts, as well as the parts.

On November 24, 2019, I visited Ted Britt Ford to shop for a new vehicle. The salesman was very professional and during his pitch, he stated that all vehicles purchased at Ted Britt Ford, comes with free oil changes as long as I use this dealership. Additionally; I was further advised that if I used Ted Britt Ford for routine maintenance, windshield cracks and minor repairs would be covered. I decided to purchase a 2015 Infinite QX80 because of this promise. Last week, I made an appointment for an oil change for today. I am a military member, stationed in Norfolk, VA, which is approx. 3.5 hours away. When I arrived to the dealership for my scheduled oil change, I was told that there was no such deal to customers and my maintenance would be $100+.

Beware!!!! Do not trust the service department they will tell you that your car needs repairs that it does not! I grew up working on cars and am very knowledgeable about them. I bought a Certified Pre-Owned 2014 Ford Edge from this dealer with the premium maintenance plan in August of 2017. When I took it in at the beginning of August 2019 to get the scheduled maintenance and state inspection they told me the all the brakes would need to be replaced, funny thing is I had just had the tires replaced the day before elsewhere (because they wanted to charge me way too much for them) and the service center did a multi-point inspection and even took pictures (in which you can clearly see the front brake pads with little wear) of the brakes and listed the fronts brakes as good and the rear brakes as fair. Well since I had purchased the premium maintenance plan, brakes were covered under it, I informed the service writer of this and told him that if he wanted to do an unnecessary brake replacement at no cost to me go ahead.
Returned the car for the prepaid scheduled maintenance on January 14, 2019 with only 1500 miles driven since the August 2019 service. Service advisor called and said I would need an inner tie rod replaced and an alignment at a total cost of $1403.55. Went to NAPA's auto repair estimator ad the estimated cost for this repair was $557-$735. Told the service advisor that I would just get the scheduled maintenance and would take the car elsewhere for repair. Picked up the car and drove it immediately to an independent repair facility that had quoted me at the low end of the NAPA estimate. Dropped it off for the repair, and they called me the next morning and told me there was absolutely nothing wrong with the car and did not charge me for anything even though they had ordered the part the night before so the car would be ready early. This independent repair facility is also a certified Virginia State Inspection facility and the supposedly bad tie rod was looked at by their inspector.
Bottom line this service center is a total fraud and should not be trusted! I will never do business with anything connected to the Ted Britt name ever again. Shame on them as I am sure they do this to unknowing customers all of the time.

First a little bit about myself. I am a *** Veteran and a retired Police Officer. Why am I telling you this, because Ted B claims on their web site that they Support and Salute Military and First Responder's but I am telling to right now the do NOT, because they screwed this Veteran, and Retired First Responder over BIG TIME! In July of 2019, my wife and I saw a 2006 *** for sale on WWW.T***.com web site . When I called I spoke with a salesman Franklin K. I explained to Franklin that my wife and I lived in the State of Maine and that we were interested in the 2006 *** that he was selling that had less than 42,000, miles on. I then asked him what kind of condition the vehicle was in and the exact word he used was “Perfect.” I then asked Franklin to be completely honest about the vehicle with me, because we could not af* to travel all the way to Virginia to look at the vehicle only to find out that the vehicle was not as he had described it. Franklin again stated that the vehicle was “perfect,” and stated that he would not lie to someone who was traveling so far to look at one of his vehicles. Franklin said his dealership had just got the vehicle in as a trade from an IT guy who rarely used it, and had traded it in toward a brand new ***. Franklin sent us some pictures of the vehicle, stated that his dealership had gone through the vehicle entirely, and that it was in “Perfect Condition,” and that the only thing that the dealership had left to do to the *** was detail the vehicle. Given the fact that I was assured by Franklin that the vehicle was in perfect condition, I told Franklin that I was going to fly down to look at the vehicle, and test drive it myself. The following day, on July 20, 2019, I flew down to Fairfax Virginia and met with Franklin who picked me up at the airport. Upon arrival I took the vehicle for a test drive on a designated route that Franklin said he used to let people test drive vehicles. During the test drive, the vehicle drove nice, and with Franklin assurances that the vehicle was in “Perfect Condition,” I decided to go ahead and purchase it. Unfortunately, within a couple of hours of purchasing the vehicle and leaving the dealership a code came on the dash board, which read “SERV TPM,” which made me panic. I stopped at the first auto parts store that I came across who hooked the *** up to a diagnostic tool, which indicated that there was something wrong with the ***’s Tire Pressure Monitoring (TPM) system. The employee stated that once I got home to Maine that I should have it checked out, and I continued homeward disappointed that a code had come on so soon after purchasing the vehicle. A few hours later as it got dark outside I turned on the ***s headlights and immediately noticed that my headlights were barely illuminating the roadway in front of me, and so I turned on the high beams, which did not help much either, so I pulled over to the side of the road to see what was going on with the headlights only to discover that the inside lenses of both of the ***s headlights were completely inundated with condensation, and because the headlight units were sealed I could not wipe away the condensation, and so I was forced to spend the entire night in the *** in 90 - 100 degree heat. When it got light enough to drive without my headlights on I continued homeward. Then just before getting home, my radio began turning on and off, and making terrible noises even after I turned the radio off. After arriving home and resting I e-mailed the salesman who sold me the *** Franklin K, but received no response back, so I called Ted Britt *** and asked to speak with Frankln, but was told he was not there, so I left a message asking that Franklin return my phone call, which never happened either. I made at least 3 phone calls to speak with Franklin before it bcame clear to me that Franklin was NOT going to return my calls. A few days later the engine light came on in the *** and now I was distraught, so I took the *** down to *** who hooked the *** up to a diagnostic tool that indicated that the *** needed a new thermostat When I told the *** employee that I just bought the vehicle and that there were no codes on the vehicle or engine light on when I bought it, he said “the dealership probably cleared the codes before selling it to you, Knowing that you would not have bought the vehicle ,” The *** employee then showed me with the diagnostic tool that he used to check the codes and engine light on the ***, just how easy it is to clear the codes and engine light off of the *** dash with his diagnostic tool. It was then that I knew that Ted Britt *** Salesman Franklin K has scammed me. I next took the *** to a radio repair shop and told the owner of the shop of the issue’s that I was having with the radio, and the other issues that I had been experiencing since I bought the ***, and after checking out the radio he said “It looks like you have an electrical problem.” Everyone, and I mean everyone that I spoke with said it was an electrical issue, and everything that I read on online indicated that it must be an electrical issue, but I just could not believe that a vehicle with only 42,000 miles on it would be having electrical issue.? Distraught, and not knowing what to do, as we spent nearly all of our savings on this vehicle. I spent a great deal of time speaking with local mechanics for advice, and looking up the issues that I was having with the *** online , and then out of nowhere the *** would not start for me after sitting overnight, so I had to have Trippe A jump start it for me. As I left nothing on in the vehicle overnight the person from Trippe who jumped started the *** told to me to have the battery checked. ? So on August 10, 2019, I decided to remove the battery from the *** myself and that is when I discovered that the engine compartment of the *** was inundated with nests from some critter, or critters that clearly had been living in the engine compartment for a very long time before I bought the ***. Given that the battery in the *** was dated 09/2018, making it only 11 months old, and the fact that it tested good, I now knew where my electrical issue';s were coming from. Whoever the IT guy was that Franklin said traded in the *** before me must have let it sit for an extended period of time outside, which would explain the low mileage, and a critter or critters infested the vehicle not only making numerous nests, but damaging the electrical system in my car. It is not just the engine compartment that was infested with critter nests. Both rocker panel covers have critter nests in them, as do both front fenders of the ***. Both inlet covers had nests in them. The critter, or critters also destroyed the rear tail gate pressure valve trim cover panel grille, A $120.00 part, trying to get into the tailgate to make a nest. I also had to remove all four (4) wheel well liners because there were nest under all of them, and I had to remove the push bar and front grill to remove a huge critter nest that these critters, or critter made in front of the radiator. Ted B *** clearly did not go through this vehicle thoroughly as Franklin K said they did, or if they did they deceived me knowing that I would likely be all the way back in Maine before I discovered the issue's. I have found approximately a dozen animal nests in this vehicle, which has taken me countless hours to remove. If Ted B *** in Fairfax Virginia would deceive a Veteran and Life long First Responder, they will deceive you! I have created a web-site entitled *** which has a video on it showing how this company deceived me and cheated me.

I purchased a used *** 2014 from Ted Britt in February of this year. Ted Britt is well aware of the fact that Focus vehicles from 2014 use the faulty PowerShift dual clutch transmission system - and has expressed this to me several times, while having the clutch replaced three times, and worked on/adjusted an additional fourth time. The vehicle shudders, stutters, shakes, lurches, and is unsafe to drive. Ted Britt knew about this problem with this vehicle, and other vehicles like it, and failed to inform me at time of purchase.

First a little bit about myself. I am a retired USMC Veteran and a retired Police Officer.? Why am I telling you this, because Ted B claims on their web site that they Support and Salute Military and First responder's but I am telling to right now the do NOT, because they screwed this Retired Veteran, and Retired First Responder over BIG TIME!
In July of 2019, my wife and I saw a 2006 Hummer H3 for sale on WWW.T***.com web site . When I called I spoke with a salesman Franklin K. I explained to Franklin that my wife and I lived in the State of Maine and that we were interested in the 2006 Hummer H3 that he was selling that had less than 42,000, miles on.
I then asked him what kind of condition the vehicle was in and the exact word he used was “Perfect.” I then asked Franklin to be completely honest about the vehicle with me, because we could not afford to travel all the way to Virginia to look at the vehicle only to find out that the vehicle was not as he had described it. Franklin again stated that the vehicle was “perfect,” and stated that he would not lie to someone who was traveling so far to look at one of his vehicles.
Franklin said his dealership had just got the vehicle in as a trade from an IT guy who rarely used it, and had traded it in toward a brand new Ford F250. Franklin sent us some pictures of the vehicle, stated that his dealership had gone through the vehicle entirely, and that it was in “Perfect Condition,” and that the only thing that the dealership had left to do to the Hummer was detail the vehicle.
Given the fact that I was assured by Franklin that the vehicle was in perfect condition, I told Franklin that I was going to fly down to look at the vehicle, and test drive it myself. The following day, on July 20, 2019, I flew down to Fairfax Virginia and met with Franklin who picked me up at the airport. Upon arrival I took the vehicle for a test drive on a designated route that Franklin said he used to let people test drive vehicles. During the test drive, the vehicle drove nice, and with Franklin assurances that the vehicle was in “Perfect Condition,” I decided to go ahead and purchase it.
Unfortunately, within a couple of hours of purchasing the vehicle and leaving the dealership a code came on the dash board, which read “SERV TPM,” which made me panic. I stopped at the first auto parts store that I came across who hooked the Hummer up to a diagnostic tool, which indicated that there was something wrong with the Hummer’s Tire Pressure Monitoring (TPM) system. The employee stated that once I got home to Maine that I should have it checked out, and I continued homeward disappointed that a code had come on so soon after purchasing the vehicle.
A few hours later as it got dark outside I turned on the Hummers headlights and immediately noticed that my headlights were barely illuminating the roadway in front of me, and so I turned on the high beams, which did not help much either, so I pulled over to the side of the road to see what was going on with the headlights only to discover that the inside lenses of both of the Hummers headlights were completely inundated with condensation, and because the headlight units were sealed I could not wipe away the condensation, and so I was forced to spend the entire night in the Hummer in 90 - 100 degree heat. When it got light enough to drive without my headlights on I continued homeward. Then just before getting home, my radio began turning on and off, and making terrible noises even after I turned the radio off.
After arriving home and resting I e-mailed the salesman who sold me the Hummer Franklin K, but received no response back, so I called Ted Britt Ford and asked to speak with Frankln, but was told he was not there, so I left a message asking that Franklin return my phone call, which never happened either. I made at least 3 phone calls to speak with Franklin before it bcame clear to me that Franklin was NOT going to return my calls.
A few days later the engine light came on in the Hummer and now I was distraught, so I took the Hummer down to Auto Zone who hooked the hummer up to a diagnostic tool that indicated that the Hummer needed a new thermostat
When I told the auto Zone employee that I just bought the vehicle and that there were no codes on the vehicle or engine light on when I bought it, he said “the dealership probably cleared the codes before selling it to you, Knowing that you would not have bought the vehicle ,” The auto Zone employee then showed me with the diagnostic tool that he used to check the codes and engine light on the Hummer, just how easy it is to clear the codes and engine light off of the Hummer dash with his diagnostic tool. It was then that I knew that Ted Britt Ford Salesman Franklin Keith has scammed me.
I next took the Hummer to a radio repair shop and told the owner of the shop of the issue’s that I was having with the radio, and the other issues that I had been experiencing since I bought the Hummer, and after checking out the radio he said “It looks like you have an electrical problem.”
Everyone, and I mean everyone that I spoke with said it was an electrical issue, and everything that I read on online indicated that it must be an electrical issue, but I just could not believe that a vehicle with only 42,000 miles on it would be having electrical issue.?
Distraught, and not knowing what to do, as we spent nearly all of our savings on this vehicle. I spent a great deal of time speaking with local mechanics for advice, and looking up the issues that I was having with the Hummer online , and then out of nowhere the Hummer would not start for me after sitting overnight, so I had to have Trippe A jump start it for me. As I left nothing on in the vehicle overnight the person from Trippe who jumped started the Hummer told to me to have the battery checked. ?
So on August 10, 2019, I decided to remove the battery from the Hummer myself and that is when I discovered that the engine compartment of the Hummer was inundated with nests from some critter, or critters that clearly had been living in the engine compartment for a very long time before I bought the Hummer.
Given that the battery in the Hummer was dated 09/2018, making it only 11 months old, and the fact that it tested good, I now knew where my electrical issue';s were coming from.
Whoever the IT guy was that Franklin said traded in the Hummer before me must have let it sit for an extended period of time outside, which would explain the low mileage, and a critter or critters infested the vehicle not only making numerous nests, but damaging the electrical system in my car.
It is not just the engine compartment that was infested with critter nests. Both rocker panel covers have critter nests in them, as do both front fenders of the Hummer. Both inlet covers had nests in them. The critter, or critters also destroyed the rear tail gate pressure valve trim cover panel grille, A $120.00 part, trying to get into the tailgate to make a nest.
Ted B Ford clearly did not go through this vehicle thoroughly as Franklin K said they did, or if they did they deceived me knowing that I would likely be all the way back in Maine before I discovered the issue's.
If Ted B Ford in Fairfax Virginia would deceive a retired Veteran and Life long First Responder, they will deceive you!

I am trying to get a copy of the sales contract from May 2018 that I was a cosigner on. Gardner Britt and the Finance Manager have not gotten back in touch with me via email or phone call. I need this paperwork from them.

After buying a used car, I was told that I would be getting a second key. Because what good is it not to have a spare, in case of emergency. I was called the next day and told that since I got such a "good deal" there wasn't room in the budget to cut the key. Now that is absolutely bogus. I also told them that I have my spare key for my trade in to drop off when I pick up a new key for my new car.
It's as if they just told me "it would get taken care of, and I could come back and get it" just to shoo me out and now change their response to I could get contact info from a guy they know that will do it for half the price of ***. SO a *** Dealership is not upholding their contract/promise/word and sending me to another business to give them money for a key.

I brought my Chevrolet *** in for service at the Ted Britt Chevrolet in Sterling VA. Upon my arrival, I was waiting for a service advisor to help me but no one ever came. I proceeded to go inside and everyone was sitting around and just stared at me. I asked for help and they were reluctant to help me. I went to go find the GM of the store because the service manager was unavailable to let him know every time I come to that store there seems to be an issue with the customer service side of things. To make a long story short I was approached in the waiting room by the service manager and was told I was no longer welcome there because every time I come I have a complaint about something. I find that very extreme because I was not acting out of sorts nor was I being rude and for them to deny my business because of my freedom of speech to express how I feel about their customer service in their service department was completely unfair. I have been treated unfairly in the past here and was told it would be corrected and now it has reached a whole new level.

I bought a 2019 Chevy Cruze in Dec 31'st, sold my 2008 vette.
I bought this car for MPG and a bit bigger for my service dog. A couple weeks ago I was at a local farmers market, my dog was hot so I put her in the car (Push button start) I came back about 20 minutes later and my dog was COOKING in the car with it off.
Thankfully it was only off for 5 minutes but this gave me sheer terror, I took the car to GM, asked them what they could do in extending the time frame, they were nice but ultmately refused to do anything for me. Pushed me towards GM, I worked with them for a little over a month, we got technical involved. I escalated to the Customer service facing side and they called it a "safety feature" that the car turns off after 25 minutes with a dog or child present. The district manager also ultimately refused to buy back the car.
During our further training, I literally have to watch the car and make sure it doesn't turn itself off while we are waiting. I brought my service dog into the dealership and this was not told to me when I bought it, I loved the buying process but now after calling Toyota locally, they have SUV's that will not turn off and i'm stuck footing the bill. I'm now forced as a employee of one of your financial partners to go through my channels to see if we can get SOMEONES attention up higher.
Here's what I want: I want you to buy back the car. So I can get into a car that will stay running if my dog needs to be in there for a limited period of time. Until I do, I'm going to make as much noise as my keyboard will allow.

The lift gate of my 2015 *** began malfunctioning before JAN 18. Intermittently the gate would open, then fall partly down and become unresponsive in an open position. Eventually, I drove the vehicle to *** Alexandria with the gate malfunctioning (open) and they replaced the gate latch (under warranty at the time). The problem persisted. After moving to Centreville, VA, I brought the vehicle to Ted Britt *** Fairfax (TBFF). Despite admitting knowledge of the *** service records, TBFF refused to service the car with the gate functioning. The lift gate malfunctioned in DEC 2018. I brought it to TBFF on 26 DEC 18. I was assigned an advisor by the initials of A.N. I explained the history of the issue and A.N. argued the latch needed to be replaced. Finally, they agreed to look closer, which resulted in replacement of the power motor. TBFF charged me $100 (factory warranty was now up; ext. warranty still valid). On 28 DEC, I drove home with a "fixed" car. In my driveway, the lift gate malfunctioned. I immediately returned the vehicle to TBFF with the gate open (verified by numerous employees & video proof). On 29 DEC, TBFF said they could not replicate the issue. Since the car was still broken, I requested a refund, which A.N. obtained approval for. I never received the refund. I called A.N. who didn't remember the refund, then dishonestly (USPS change of address on file) blamed it on my old address. TBFF kept the car from 28 DEC to 3 JAN, but did not fix it. They stated in service records "vehicle has an intermittent issue with power lift gate that's unable to duplicate at this time." I picked the car up on 3 JAN and "duplicated" the malfunction in their driveway, to which A.N. said, "So what? What do you want me to do about it." I spoke to a tech. and he agreed a *** engineer needed to be requested. The tech. agreed to make the request. I called back weeks later and A.N. informed me he had cancelled the ticket. With sarcasm, he blamed it on my previous refund request.

I purchased a new car here and the process was sloppy. I payed them to take care of my dmv tags but they did nothing but inform me 7 days before I was given late fees from the state of California. I purchased the car December the 15th 2018 and received the car the first of January 2019. Then they contacted me through email telling me to get a vin inspection from the California state police, proof of insurance, and a smog check. They also failed to inform me I had 7 days to do this. But then I called and made an appointment for the state police and was told by officer Adams to come in February 7th 7am. During the inspection he said the dmv was supposed to send me there and that Ted Britt Chevy sent me the wrong forms for him to fill out. Then after I made a dmv appointment because the officer told me to get it signed by the dmv. So February 14th comes along and I have my smog check and vin inspection in hand with me insurance. And the lady at the dmv informed me I didn’t need to go to the state police at all for verification of an out of state vin inspection. I just needed to go to them and it would take 20 minutes. Then I got the proper vin inspection the same day and sent all the paperwork Ted Britt Chevrolet’s way. Then they contact me back the I need to pay them 409.63 for late fees. But then I complained saying that I shouldn’t have to pay because they are the ones who steered me in the wrong direction. To where Angel the manager at Ted Britt Chevrolet said. “It’s your tags” and then continued to not attempt to resolve anything or acknowledge my complaint.

bought 2014 *** jan 22 2019, after having paid for said automobile in full still have not received nc license tag and nc title,now my tags will expire and I can not drive my car I bought from these people,have called several times and was told said info (tag and title) would be overnighted,still no tag and title,terrible customer service,will not buy from these people again.

On the evening of 11/06/18 I purchased a 2017 *** with around 32k miles. I traded in a 2011 *** for this vehicle. At the time of purchase I was not sure about the purchase due to the mileage being so high, but I was assured that the service had all been done at the dealership, the vehicle had been thoroughly vetted by the service team and the car would be detailed before I left. As a condition of purchasing the vehicle, I required that a hole in the driver seat be reupholstered. The dealership did not contact me about the seat reupholstery, so on 11/21/18 I reached out to the dealership to schedule an appointment for 12/3/18 at 7:00am. The day of the reupholstey, false information was given in regards to a rental car so I ended up having to attempt to drop off my car (once at 7:00am) and then the second time, when my vehicle was dropped off (at approximately 5:15-5:30pm) on 12/3/18. The next day (12/4/18) I received a call that the upholstery was damaged and my car would not be ready. My car was not ready until 12/11/18. I picked up my vehicle at approximately 5:40pm that day and drove it home. The day of 12/12/18 the vehicle drove fine.
On 12/13/18 at approximately 6:30am, I was driving to work and the engine cut out. The automatic stop/start had stopped the car as I was waiting to enter the freeway, I pressed the gas and the engine started to go, made a noise and then cut out. All of the lights on my dash light up, the interior car lights turned on and the error message “engine fault service now appeared”. I was almost rear ended by the vehicle behind me during this process that occurred on a freeway on ramp.
I placed the vehicle into park, turned it off, turned the key and the vehicle quickly started back up with no issues. I turned off the automatic start/stop and started to go… The car would not go above 45mph and the RPMs were going crazy. I drove the 17 miles to the dealership to drop it off, going insanely slow with my flashers on.
I called Ted Britt Ford Fairfax 3 times, once at 7:03, again at 7:06, then another time at 7:12 before I finally reached someone to let them know I was on my way and needed a rental car. I was chastised for not having an appointment. I park in a 5 story 6’ tall structure for work, I did not want to risk the engine dying again and the car being inaccessible by tow truck.
I dropped off the car and received a call around 11am questioning the circumstances of the engine dying and was told there were no updates. I called at 1:35, 2:08 ( I was sent to a voicemail so I called right back), 2:10 and 2:18 and was told my service advisor was not available and at lunch, then talking to a tech, then on lunch again and was not able to receive updates on my car.
I finally received a call at 2:30pm and was told there were no updates and they still did not know what was wrong with my vehicle. I requested to speak to the service manager.
At 3:06pm I received a call from Rob T, the service manager who explained they think it may have been my battery that caused my engine to die, but they are not sure. He told me it could be from the vehicle not running for an extended period of time that the car has issues… the longest it sat anywhere was at YOUR dealership for 8 days for seat reupholstery. He told me they were running additional tests and did not want to put me at risk of another accident by giving me the car back before they diagnosed the real problem. I told the service manager I did not feel safe and he offered to speak with the used car manager to talk about a loan reversal for the vehicle.
At 4:06pm I received a call letting me know no managers were in, but at that point my partner and I were already on the way there to talk to someone.
At 5:00pm we spoke with the used car manager who told me the vehicle is safe, nothing is wrong with it and that it was just the battery and that the battery died and caused the car to go into “fail safe mode” which is why the car wouldn’t go over 45mph. He said it is a used car and everything might not work right and now the title is in my name and it is my problem. He wrote my name and phone number and the word “trade?” and told me he would have one of the General Managers call me, but that no one was available at this time because they only work 8:30am-4pm.
At 5:50pm I called the *** of Puyallup (my hometown) Service Department at and spoke to the lead technician, ***. I told him my vehicle information and asked if it was LIKELY that my vehicle entered “fail safe mode” due to a battery issue. I was told he couldn’t tell for sure without checking out my vehicle, but that it is not typical. “Fail safe mode” is generally an issue with the engine or the transmission.
I believe that I have been given the run around from this dealership. I was sold a car that already has issues and they do not want to take responsibility for that. I believe this vehicle is unsafe to drive and they are attempting to put me and my son into a vehicle that is potentially lethal.

I went to buy a car for my daughter and after an hour I finally found something that would work for her. I then told the salesman that I had to be under $200 per month and that I was going to out $500 down. Keep in mind that the car was only 11k. When I went to test drive the car, the battery was dead and I noticed that the car definitely had some front end damage (which was apparently not reported to Carfax), and some big pain issues. I attempted to work with the salesman and his manager. They came back to me with a deal that would require me to spend $215 per month and put $1000 down. I respectfully thanked them for their time and told them to have a nice night.

A couple of days later a salesperson named Angel started texting me. He was extremely rude and condescending. I kept his text messages so that I can show them to the Ted Britt management team and to my lawyer.

DO NOT BUY A CAR FROM HERE. ANGEL SHOULD ALSO BE FIRED.

My family has bought 10 cars from Ted Britt Ford over the last 25 years and Ted Britt Chevy has ruined the relationship in one visit.

In 2017, I informed my wife that I wanted to purchase a car in celebration of our 33rd wedding anniversary. While searching dealerships, my wife found a 2015 *** at Ted Britt *** where we had previously purchased a new 1995 *** for our 10 year wedding anniversary. My wife contacted Ted Britt Chantilly arranging for a meeting to test drive the car. Upon arrival, we were greeted by Will Britt and was presented the keys for the test drive. After negotiating was completed, we purchased the vehicle with the understanding that ***'s manufacturer warranty was still valid and included in the price was the dealer warranty (Ted Britt 4 Life) and drove it home. We have owned the vehicle for a total of 15 months and had no issues with the car until on October 16th. My wife was driving the vehicle to a drs appt. when she accelerated from a traffic light and noticed smoke from behind her. She got approximately 0.5 miles from the traffic light when the car began to stutter, check engine light lit up, excessive smoke, and limped to a turn lane where she could put the hazard lights on and telephone for a tow truck. The car has 13,092 original miles. After contacting the dealer, we arranged to have the car towed to them. After a couple of days, I was notified that the engine on the left side had little to no compression requiring an engine replacement. Thinking that I not only had the manufacturer warranty but the dealer warranty, I was told that not only would *** not cover the warranty through the Powertrain 5yr/60K warranty but the dealer warranty was not valid. My wife contacted *** asking why they denied the claim when their paperwork states this would be covered. *** Warranty showed that no claim or contact from Ted Britt *** had been made regarding the engine failure on our car. My wife spoke with them and placed a claim with *** Warranty and we are waiting on their final decision. However, Ted Britt stated that *** was not covering the warranty issue. When my wife contacted and questioned the Service Manager, Sophal T, as to the reason they were denying the claim, the Service Manager told my wife that she should have done her research before buying the car where she would have found out that there was also a *** warranty but it had expired 27 days previously. He further told my wife that the dealer warranty would not have covered any repairs to this specific car type under its warranty which was misleading because we thought we had some type of warranty when we purchased the car. Sophal stated that they had contacted *** who told him that they would not cover the repairs under their warranty because it was 27 days past the warranty period. I emailed *** providing details of what had happened. *** with *** responded vial email requesting that I needed to call him. I telephoned *** leaving him a voicemail message and *** telephoned where we discussed in detail what had happened with the car. *** stated that he would discuss with upper management regarding the engine to see what steps they could take to assist. *** telephoned later that day to say that ***'s upper management agreed to supply a long block to Ted Britt Chantilly with the condition that the old engine be sent back for further diagnosis as to what caused the engine failure, apologized for any inconvenience, and had already informed the dealer. Gardner B telephoned inquiring how we were able to get *** to supply the engine when the warranty had expired 27 days previously and that he should hire me. Gardner B then informed me that they still would not cover the labor and miscellaneous items needed for a complete installation under the warranty including ***'s manufacturer warranty was still denying the claim. Ted Britt wanted $6K for the final installation plus extras and that they were cutting us a good deal. I responded that we still had 5 years to pay on the car that now could not be driven, they mislead us in to believing we had warranty to cover these types of issues. Even ***'s own warranty paperwork states that engine failure would be covered and was not dependent upon the type of vehicle. Now we are stuck with a car that we can't drive, have to find the money to pay for the repairs, and I am on disability. Ted Britt *** provided an invoice with $0.00 but clearly stated that they had detailed a car that could not be driven, checked/topped off the fluids, and performed a 27 point check (i.e., brakes, tires, wiperblades, etc.) on a vehicle with a blown engine.

I purchased a sunroof and DVD player to be installed when I purchased my vehicle from *** on June 30, 2018. They sent it to a 3rd party vendor, but decided to have the same vendor perform both services; however, this vendor was not qualified to install the DVD player. When I received my vehicle back 2 weeks later, it had a scratch on the door and a deep scratch in the bumper, showing my car had been hit in their care. Additionally, a cheap DVD player was installed and transmitted through the radio (vs AUX) resulting in poor audio sound. While the sunroof was installed, it removed a rear mirror in my vehicle that I was not informed about. When I spoke to the Sales Manager about this issue and that I paid $1000 for the DVD install, plus the remaining IOU items I was told they would take care of it, although there was nothing they could do about the rear mirror I no longer have access to. I didn't hear from them for a week. My husband then went to the dealer and spoke with the General Sales Manager who said he would personally handle the issue. They took my car for a week, called and said it was ready. When we picked up the car none of the repairs had been performed. The General Sales Manager then said he would personally handle it. We left the car again, was called 6 days later saying everything was taken care of except the DVD player. It took another 2 weeks to get the appointment scheduled with another 3rd party vendor to correct the issue. When I went to drop the car off at my scheduled time, the loaner wasn't ready and had no gas resulting in my being late to pick my kids up from daycare. When the car was ready the next day with the DVD player fixed, the sales manager who was supposed to meet me left and someone else had to track my vehicle down. The company said they had to rewire the DVD player because of the initial bad job but it still plays through the radio and now keeps cutting off. The General Sales Manager will not return my calls.

we purchased several vehicle from ted britt *** in fairfax,we took our 2012 *** to ted britt *** for some service work that the warranty had just expired for, so we let them do the repair work for over 1000 dollars, that is not the issue, the issue is we picked up our vehicle 08/27/2018 after them having the vehicle from wednesday the prior week,we picked it up, they had parked the car facing the building and we did not think to walk around it to check for any damages because we were busy dealing with the service advisor about extended warranty that had just lapsed,after getting the vehicle home we noticed there was a 5 inch piece of paint that was missing from the front bumper, we could not take it back right away because we had other business to take care of at that moment, we went upstairs, my wife drives this particular vehicle and she drove to work the next morning and after work she drove directly to their service department and spoke the service advisor WILLIAM,, and ""SCOTT B"" the service manager about the damages to the front bumper,because we know there was no damages to the front bumper when we dropped it off because we took pictures all the way around the car and there was absolutely no damages to the front bumper,the service advisor and the service manager both were treating my wife as if she were stupid, and told her it WAS A *** THING, when in reality it was a ted britt *** problem that happened while in their care, SCOTT B told my wife he would not take care of the damages because it was a paint defect in the bumper from the factory and the paint was peeling, the paint was not peeling , it had been ripped off by their detail department while cleaning up the car for delivery, so my wife said she would go get me, and then ""SCOTT B"" told her you go get your husband, in which she did, I and her went back up there and he was yelling and telling me and her that he has been doing this for 20 years and he knows what he is talking about, well he does not , their people damaged our front bumper and they are responsible for fixing it, I want the Revdex.com to help me with this complaint and get my vehicle front bumper repaired. I have proof there was no damages to the front bumper and they are denying everything.