Tangles Hair Salon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint...

resolved.
Regards,
[redacted]

Please see attached letter.RE:       Oliver W[redacted] (“Complaint”)Dear Sir or Madam:This letter
shall serve as a response on behalf of Matrix Absence Management, Inc.
(“Matrix”) to the above-referenced Complaint, to which Matrix previously
responded on August 16, 2017.Mr. W[redacted]
was also invited by the Director of LTD Operations to submit whatever medical
information he’d like to be considered and confirm that he wanted to appeal the
August 2016 decision to deny his claim. 
He did not do so until TODAY.  The
information he sent has been transmitted to Reliance Standard Life Insurance Company,
which handles the appeal.  Matrix plays
no role in the appeal process.We trust
that this information resolves this Complaint as to Matrix.  Sincerely,Gail I. C[redacted]Director of Employment Law and
Compliance

Please see attached letterUPLOADED TO
Revdex.com.ORGConciliation
& Engagement SpecialistRevDex.comPhoenix,
ArizonaRE:       Angela K[redacted] (“Complaint”)Dear Sir or Madam:This letter shall
serve as a response on behalf of Matrix Absence Management, Inc....

(“Matrix”) to
the above-referenced Complaint filed by Angela K[redacted], an employee of Speedway.Matrix is
the third-party administrator for claims submitted under the Speedway short-term
disability policy insured through Reliance Standard Life Insurance Company
(“Speedway RSL STD Policy” or “Policy”). Because Matrix takes great care to
safeguard the information with which we are entrusted, we are unable to provide
a detailed explanation of the medical information at issue, and are unwilling
to disclose such information in a public forum, like the Revdex.com website. However,
please know that Ms. K[redacted] did not provide any objective medical support to
extend her claim for benefits under the Speedway RSL STD Policy beyond
September 1, 2017.  Because she did not
provide sufficient medical evidence to satisfy the definition of “disability”
under the Policy beyond September 1, 2017, Matrix sent her a letter explaining
the basis for our denial. The letter Matrix sent her describes the appeal
process she can pursue if she disagrees with the decision. We trust
that this information resolves this Complaint as to Matrix.  Sincerely,Gail I. C[redacted]Director of Employment Law and
Compliance

As previously stated in our response filed April 1, 2016, Ms. [redacted] has been advised of her right to appeal and, to date, has yet to exercise this right. Absent an appeal, Matrix cannot take any further action .

Arizona
Revdex.com:We are
in receipt today of the consumer complaint processed thru the Arizona Revdex.com (ID #
[redacted]Matrix
Absence Management is a third party administrator of benefits offered by
employers and/or insurance companies, and as such is bound to policy limits, documentation,
and...

conditions dictated by our clients.  What’s more, we are unable to
disclose confidential information relating to any claimant’s health condition,
employment or coverage. We are
completing our review of this particular case and can only offer assurances
that it is being thoroughly and promptly processed in compliance with the
appropriate policy terms.  Under no circumstances does Matrix deliberately
delay or impede benefits, and makes every effort to expedite required
documentation and available benefits.While
we recognize all claimants – especially those facing severe health issues
 - are anxious to have benefits approved promptly, we are equally
determined to ensure such benefits are administered accurately, fully, and in
accordance with the underlying policies.

January 22, 2018UPLOADED TO Revdex.com.ORGConciliation & Engagement SpecialistRevdex.comPhoenix, ArizonaRE: #[redacted] (“Complaint”)Dear Sir or Madam:This letter shall serve as a response on behalf of Matrix Absence Management, Inc. (“Matrix”) to the above-referenced Complaint filed by...

Pamela [redacted].Ms. [redacted] has, in fact, been approved for FMLA to care for her parent. She was apprised of that fact in a letter that was emailed to her on January 19, 2018; it was sent to the same email address referenced on her Revdex.com complaint.We trust that this information resolves this Complaint as to Matrix.  Sincerely,Gail I. C[redacted]Director of Employment Law and Compliance

After reviewing the response submitted by Ms. [redacted], it is unclear what additional response she or the Revdex.com is seeking.  While the parties appear to continue to disagree about how and whether the records Matrix received were timely submitted or received to support her claim (please see initial response submitted by Matrix for more details on our position), she indicates she is "happy" because she received the STD benefits she was seeking and is back at work, so we see no further need to respond or any additional complaint lodged that requires us to do so. Sincerely, Gail C[redacted], Director of Employment Law & Compliance

May 31, 2017UPLOADED TO Revdex.com.ORGConciliation & Engagement SpecialistRevdex.comPhoenix, ArizonaRE: [redacted] (“Complaint”)Dear Sir or Madam:This letter shall serve as a response on behalf of Matrix Absence Management, Inc. (“Matrix”) to the above-referenced Complaint filed by...

[redacted], an employee of TransUnion.Matrix is the third-party administrator for leaves of absence for employees of TransUnion Because Matrix takes great care to safeguard the information with which we are entrusted, we are unable to provide a detailed explanation of the medical information at issue, and are unwilling to disclose such information in a public forum, like the Revdex.com website. However, please know that Ms. [redacted]’s request for a leave of absence has been approved and that this approval has been communicated to her.We trust that this information resolves this Complaint as to Matrix.  Sincerely,Gail I. C[redacted]Director of Employment Law and Compliance