Tangles Hair Salon

Please see attached letter.RE: Oliver W [redacted] (“Complaint”)Dear Sir or Madam:This letter shall serve as a response on behalf of Matrix Absence Management, Inc (“Matrix”) to the above-referenced Complaint, to which Matrix previously responded on August 16, 2017.MrW [redacted] was also invited by the Director of LTD Operations to submit whatever medical information he’d like to be considered and confirm that he wanted to appeal the August decision to deny his claim He did not do so until TODAY The information he sent has been transmitted to Reliance Standard Life Insurance Company, which handles the appeal Matrix plays no role in the appeal process.We trust that this information resolves this Complaint as to Matrix Sincerely,Gail IC***Director of Employment Law and Compliance

Please see attached letterUPLOADED TO Revdex.com.ORGConciliation & Engagement SpecialistBetter Business BureauPhoenix, ArizonaRE: Angela K [redacted] (“Complaint”)Dear Sir or Madam:This letter shall serve as a response on behalf of Matrix Absence Management, Inc (“Matrix”) to the above-referenced Complaint filed by Angela K***, an employee of Speedway.Matrix is the third-party administrator for claims submitted under the Speedway short-term disability policy insured through Reliance Standard Life Insurance Company (“Speedway RSL STD Policy” or “Policy”)Because Matrix takes great care to safeguard the information with which we are entrusted, we are unable to provide a detailed explanation of the medical information at issue, and are unwilling to disclose such information in a public forum, like the Revdex.com websiteHowever, please know that MsK [redacted] did not provide any objective medical support to extend her claim for benefits under the Speedway RSL STD Policy beyond September 1, Because she did not provide sufficient medical evidence to satisfy the definition of “disability” under the Policy beyond September 1, 2017, Matrix sent her a letter explaining the basis for our denialThe letter Matrix sent her describes the appeal process she can pursue if she disagrees with the decisionWe trust that this information resolves this Complaint as to Matrix Sincerely,Gail IC***Director of Employment Law and Compliance

April15, 2016UPLOADED TO Revdex.com.org website Revdex.com Phoenix, ArizonaRE: Complaint ID# [redacted] ("Complaint") To Whom It May Concern:This letter shall serve as a response on behalf of Matrix Absence Management, Inc("Matrix")to the above-referenced Complaint filed by [redacted] '.Matrix is the third-party administrator for the short-term disability benefits plan offered to employees of [redacted] (the " [redacted] STD Plan" or the "Plan") This means that Matrix is charged with handling requests for benefits under the plans, including ensuring that employee/claimants submit required medical and other support for their initial eligibility for benefits.Our records show that on or about October 7, 2015, Ms [redacted] filed a claim to extend the benefits she was receiving since May under the [redacted] STD Plan Shortly, and on many occasions, thereafter, representatives of Matrix informed Ms [redacted] that, in order to evaluate her claim for continued benefits under the Plan, we would need to receive supporting medical documentation and that, while Matrix would endeavor to request those records on her behalf, it was ultimately her responsibility as the claimant to provide the necessary supportOur records show Matrix also made three separate attempts to contact the physician we understood to be her treating physician to obtain the required medical certification, without success.After not receiving the required supporting objective medical certification to justify benefits under the Plan beyond October 6, 2015, Matrix denied Ms [redacted] 's claim and sent her a letter dated November 12, 2015, explaining the bases for the denial decision in great detail and providing her with notice of her appeal rights under the PlanThis is the avenue for a claimant under the Plan to request reconsideration of a decision As of this date, she has not done so.We trust that this information resolves this Complaint as to Matrix

the FMLA was approved but the approval date says a start day of July and it was actually needed January 1, This issue is not resolvedI notified my case manager of the date discrepancy and she did not respond

After reviewing the response submitted by Ms [redacted] , it is unclear what additional response she or the Revdex.com is seeking While the parties appear to continue to disagree about how and whether the records Matrix received were timely submitted or received to support her claim (please see initial response submitted by Matrix for more details on our position), she indicates she is "happy" because she received the STD benefits she was seeking and is back at work, so we see no further need to respond or any additional complaint lodged that requires us to do soSincerely, Gail C***, Director of Employment Law & Compliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Please see attached letter

January 22, 2018UPLOADED TO Revdex.com.ORGConciliation & Engagement SpecialistRevdex.comPhoenix, ArizonaRE: # [redacted] (“Complaint”)Dear Sir or Madam:This letter shall serve as a response on behalf of Matrix Absence Management, Inc(“Matrix”) to the above-referenced Complaint filed by Pamela [redacted] .Ms [redacted] has, in fact, been approved for FMLA to care for her parentShe was apprised of that fact in a letter that was emailed to her on January 19, 2018; it was sent to the same email address referenced on her Revdex.com complaint.We trust that this information resolves this Complaint as to Matrix Sincerely,Gail IC***Director of Employment Law and Compliance

May 31, 2017UPLOADED TO Revdex.com.ORGConciliation & Engagement SpecialistRevdex.comPhoenix, ArizonaRE: [redacted] (“Complaint”)Dear Sir or Madam:This letter shall serve as a response on behalf of Matrix Absence Management, Inc(“Matrix”) to the above-referenced Complaint filed by [redacted] , an employee of TransUnion.Matrix is the third-party administrator for leaves of absence for employees of TransUnion Because Matrix takes great care to safeguard the information with which we are entrusted, we are unable to provide a detailed explanation of the medical information at issue, and are unwilling to disclose such information in a public forum, like the Revdex.com websiteHowever, please know that Ms [redacted] ’s request for a leave of absence has been approved and that this approval has been communicated to her.We trust that this information resolves this Complaint as to Matrix Sincerely,Gail IC***Director of Employment Law and Compliance

Arizona Revdex.com:We are in receipt today of the consumer complaint processed thru the Arizona Revdex.com (ID # [redacted] Matrix Absence Management is a third party administrator of benefits offered by employers and/or insurance companies, and as such is bound to policy limits, documentation, and conditions dictated by our clients What’s more, we are unable to disclose confidential information relating to any claimant’s health condition, employment or coverageWe are completing our review of this particular case and can only offer assurances that it is being thoroughly and promptly processed in compliance with the appropriate policy terms Under no circumstances does Matrix deliberately delay or impede benefits, and makes every effort to expedite required documentation and available benefits.While we recognize all claimants – especially those facing severe health issues - are anxious to have benefits approved promptly, we are equally determined to ensure such benefits are administered accurately, fully, and in accordance with the underlying policies

The Claimant has recieved payment per the terms of his employer's policy. His perception of delays were the result of standard elimination periods and payment of benefits in arrears. Responses to the Claimant's phone inquiries were made promptly, but were directed to his voice message
service.Payments to the Claimant are continuing on schedule, per his employer policy

Matrix never sent me a letter back in august. Per matrix representative Michelle G*** she informed me that a letter was created but never sent by Darryl T***. Michelle sent me the letter that Darryl was suppose to send me in April 2017. There was
a mistake made on matrix end by Darryl T*** who is no longer with the company. The only thing Matrix has to do is say a mistake was made in error and rectify the issue. What's worse is that matrix stated that there was no corrospondences from me to matrix but I have email between me and Darryl up until December of 2016. Matrix reps state that they do not see any emails in there system but I have them saved in my email. Matrix is trying to avoid there responsibility/ contractual obligation to provide service for a disable person

The paperwork was faxed multiple times from the HR officeSaid paperwork was not found until this complaint was filedNow that it is found I'm happy, I can return to workThis isn't the first time this is been a issue, the fax machine only seems to work when I bring in a third partyAlso I asked times before I had to go out for the last surgery for the paperwork to be faxed to my doctor and to give me an updateNether was doneSo I'm back in work again, that will do

I never received a letter from matrixI got an email from donna ri*** stating what disability meant. the paper I am including with this is my return to work paperWhy would they have me going back to work that date if I could go back sooner. I had my operation on July 19th, it takes about monthes for healing

I am not happy with this company or how it has handled my claim from the beginningTheir letter of denial was complete of inconsistencies, and they even contradicted themselvesThis company has a reputation for being sued for denying benefits to claimants on Incorrect information. They also made a "threat" to disclose their review to SSD which was also in review, trying to scare meI was physically examined by a physician assigned by SSD and my benefits will continue indefinitely with periodic reviews. Matrix however, used a "consultant" with no expertise in my area of concern, and he made a decision based on information provided by MatrixHis comments were completely irrelevant to my case, so either he overlooked the pertinent necessary information, or Matrix neglected to provide him the necessary paperworkHe never interviewed me, never examined me, and formed his own opinionThis "consultant" is also known for being sued for finding in favor of the company and denying claimants their benefits.Once I file my appeal, I expect a quick response in favor of continuing my benefits, and if not I will be suing them in courtI'm sick and shouldn't have to be going through this difficult time fighting for my rightsI want to be working but am not in any state to do so right nowI also want to prevent this from happening to other claimants in their time of need as Matrix has been sued over times in the last years and lost because they run a sham company, have no morals, high turnovers, and former employees even complain what a horrible company to work for

April 1, 2016[redacted]Revdex.comPhoenix, ArizonaRE: Complaint ID#[redacted] ("Complaint") Dear Ms. [redacted]: [redacted]Phoenix, Arizona 85029 4940Phone: ###-###-####Fax: ###-###-#### This letter  shall serve as a response on behalf of Matrix...

 Absence Management, Inc. ("Matrix")to the above-referenced Complaint filed by [redacted].Matrix  is the third-party administrator for the short-term and long-term  disability benefits plans offered  to employees of Medstar  Health, Inc. This means that Matrix  is charged with handling requests  for  benefits  under  those  plans, including  ensuring  that  employee/claimants submit required  medical and other support for their initial, and continued, eligibility for benefits.Ms. [redacted]  was an employee  of Medstar  and according to  our records, received  payments under those plans from  2012 until January 21, 2016, when she was notified  by Matrix  that  she no longer  met the  eligibility  criteria  for continued, benefits  under  the terms  of the  Medstar plan.Because Matrix  takes great care to safeguard the information with  which we are entrusted, we are unable to provide  a detailed explanation of the medical information supporting our decision and are unwilling to disclose such information in a public forum,like the Revdex.com website. However, please know  that  Ms. [redacted]  has been provided with  information in the  January 21, 2016 letter  advising her of her right to appeal, and the method to do so, should she disagree with the decision to discontinue benefits.We trust that this information resolves this Complaint as to Matrix.

the FMLA was approved but the approval date says a start day of July 2018 and it was actually needed January 1, 2018. This issue is not resolved. I notified my case manager of the date discrepancy and she did not respond.

Please see attached letter.

April15, 2016UPLOADED TO Revdex.com.org website Revdex.com Phoenix, ArizonaRE: Complaint ID#[redacted] ("Complaint") To Whom It May Concern:This letter  shall serve as a response on behalf of Matrix  Absence Management, Inc. ("Matrix")to the above-referenced  Complaint filed by...

[redacted]'.Matrix  is the  third-party administrator for  the  short-term disability  benefits  plan  offered  to employees  of [redacted] [redacted] (the  "[redacted]  STD Plan" or the  "Plan").   This means that  Matrix  is charged with  handling requests for benefits under the plans, including ensuring that employee/claimants submit  required  medical and other  support  for  their  initial  eligibility  for benefits.Our records show that on or about October 7, 2015, Ms. [redacted] filed a claim to extend the benefits  she was receiving since May 2015 under the [redacted] STD Plan.   Shortly, and on many occasions, thereafter, representatives of Matrix  informed Ms. [redacted]   that,  in order  to evaluate her claim for continued  benefits  under the Plan, we would need to receive supporting medical documentation and that, while Matrix  would endeavor to request those records on her behalf, it was ultimately her responsibility as the claimant  to provide  the necessary support. Our  records  show  Matrix  also made  three  separate  attempts  to  contact  the  physician  we understood to be her treating physician to obtain  the  required  medical certification, without success.After  not  receiving  the  required  supporting objective  medical certification to  justify  benefits under the Plan beyond October 6, 2015, Matrix  denied Ms. [redacted]'s claim and sent her a letter  dated November 12, 2015, explaining the bases for the denial decision in great detail and providing her with notice of her appeal rights under the Plan. This is the avenue for a claimant under the Plan to request reconsideration of a decision.  As of this date, she has not done so.We trust that this information resolves this Complaint as to Matrix.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]