Talty Chevrolet Buick Cadillac, Inc.

I am being charged for service I did not have etfs for cancelling because I never had service a company contracted to provide service shouldn't be charging a customer for no service that would void their contract because they could not provide stable service

Good Morning George, I am glad that Cox has a policy in place to refund 15 dollars to cover up a lying salesman.  It would have been impossible to review my account and determine what transpired over the phone conversation with the initial sales man.  The only way you could have determined this is if you read the phone transcript.  Based on your ignorance in your response I know this didn't happen. If this is your version of due dalliance you should be ashamed of yourself.  You want my name to be [redacted], post the transcript of the phone coversation with the salesman and I, to the Revdex.com and send me a link.  Or after reading it call me and apologize.   I find it sad that you would respond back to my message with out digging it up.  That would be the 3rd  request for it that Cox has ignored.  This matter is far from closed, George. Stop giving me the runaround and find that phone conversation.  I cant understand why Cox would put up such a fight in this matter, everything I am saying is documented and can be pulled up.  What do you have to hind in doing so? Sincerely, Ross

We were sorry to hear of the confusion that our customer experienced while attempting to upgrade his account. Due to the concerns that the customer brought to your attention, we contacted him directly and are working towards a successful resolution. As always, we appreciate it when the Revdex.com...

gives us the opportunity to assist a customer.  Thank you.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding the offer found on our Web site.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customers any frustrations.Regarding the customer’s...

concerns with the promotion found on our Web site, we did attempt to reach them at the telephone number listed on the account (###-###-####) to address these issues but we were unsuccessful. Unfortunately, this telephone number appeared to be out of service and we could not leave a message. We did however send two e-mail messages with our contact information to the e-mail address provided in their complaint. Should the customer contact us we will be happy to address their concerns. Regarding the offer in question, we were able to research our customer’s concerns to help provide clarification. After completing our research we were able to determine that this offer is only available to Cox High Speed Internet subscribers who are not already subscribed to any level of Cox Cable services. While we understand this may be frustrating, we must advise that this account is not eligible for the promotion in question. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications

Please review the PDF attached that contains the log history of all the Home Life Security service calls, representative interactions and detail required for resolution. Please review the documentation so that your assistance can help resolve this case. It was clear by the fast response and note from Cox that they did not intend to look into the details of the case or interact with the Security division to obtain the necessary information. My concern is great but the history of concerns that Cox has logged is also quite alarming.Thank you for your help in this matter. Kind Regards,[redacted]

Revdex.com Case #[redacted]   We would like to thank the customer for taking the time to file his concerns regarding their Cox account.   We spoke to the customer directly on 6/21/16 to address his concerns. Despite our efforts to assist the customer, he declined our assistance and requested...

no changes be made to his account. Should the customer change their mind, we will be more than happy to assist him with finding the appropriate package to meet their needs.   Thank you for your time and consideration.   Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

I have attempted to contact George at the number he provided 4 times now, and never received a return call (despite the voice recording stating that a return call will be given within 24 hours).

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I consider the complaint resolved as they have met their commitment. I thank everyone involved with this resolution.
Regards,
[redacted]

We would like to thank the customer for taking the time to file his concerns regarding the notification process for changes in service rates.  Please let me begin with an apology for any inconvenience he experienced.  We certainly did not want to cause him any frustrations. Cox...

Communications notifies customers of any changes in the retail for their services in the billing statements for each customer. Customers have the choice of having these statements mailed via [redacted] or a simple notification of the balance and due date emailed to them. In any case, the statements are made available on Cox.com going back 18 months. In this case, notifications of a retail rate increase in Cox services are mailed out on the statement prior to the increase. With regards the service issues experienced, Cox does complete routine maintenance on our infrastructure. In the instance of an outage however, the failing can be from several sources, not just a Cox failure. Intentional or accidental damage to service delivery equipment and signal interference from ingress are a few of many ways that the services can fail which are outside Cox hands. Response time to our customers is imperative to our business, especially those that include an interruption of phone service.  Because telephony is a “life line” service, Cox responds to those outages instantly.  The efforts of our technician’s help ensure Cox stays within the FCC regulated 99.99% telephony up time. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications

July 20, 2015 Revdex.com complaint # [redacted]—[redacted] We were sorry to hear of the ongoing service issues that the customer brought to your attention.  Due to the documentation filed with the Revdex.com office, we alerted our Field Leadership Team of the request for assistance with their account on July 9, 2015.   dvised us that the new line and service issues were resolved on July 8, 2015.  They also confirmed that the appropriate speeds were verified after the line work was complete.  Our office has directly contacted the customer as well to offer assistance with any outstanding concerns that they may have on this matter.   As always, we appreciate the opportunity to assist a valuable customer. [redacted]/Office of the General Manager/ Cox Communications Executive Offices/ [redacted]

We appreciate the opportunity to reply regarding Cox High Speed Internet service, the monthly data usage allowance, and Cox’s introduction of data usage billing. Cox offers a variety of High Speed Internet plans to meet the needs of its customers. These plans offer speeds ranging from 5mbps...

download/1mbps upload to 300mbps download/30mbps upload, and each has a data usage allowance of 1 terabyte (1TB), and we also offer customers the option of 500G and Unlimited data add-on packages to accommodate individual needs. Monthly data usage calculations are based on the amount of the customer’s downloads, uploads and other Internet activity within their individual monthly billing cycle.   Cox provides the tools, such as data usage meters on cox.com and on the Cox Connect mobile app, that allow customers to monitor, manage, and track their household’s data usage and amount of data remaining for the monthly billing period. Cox will also provide browser alerts when reaching 85% and 100% of your monthly plan, and a grace period of 2 billing cycles when billing begins in your market. For more information on these tools, data usage, plans and examples of the many things you can do with 1TB of data in a month, visit www.cox.com/datausage.   While monthly usage allowances are not new for our Internet service plans, Cox, like many other providers, is making changes to bill for blocks of data used by customers in excess of 1TB in your market. However, we expect minimal to no impact for the vast majority of our customers (we anticipate that less than 1% of customers will exceed the monthly amount of data included in their service plan).   We trust that these tools will help you manage and understand residential broadband usage. We hope this information alleviates your expressed concerns. You are a valued Cox customer and if you have any additional questions, please feel free to contact Cox at (888) 269-0574. Thank you.

Cox hasn't done anything to resolve this issue.  The representative that called me didn't do anything but say the same thing the original representatives said " that's it's a contract and they can't let me out of it with out me paying the termination fee." Even after I explained that I have a email from the original representative that set up the service and it doesn't state it's a contract. He then stated he must have told me verbally because all of their representatives are required to do that. I advised him that the representative did not and its not in the email that was sent to me.  This issue is not resolved and I am going to start looking for other providers so I can cancel my services even if I have to pay the termination fee. I will never use cox services ever again and I will never refer anyone to cox.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  They agreed to my request, so I need to take a look at future bills to ensure that they do what they say.
Regards,
[redacted]

November 9, 2015Revdex.com complaint# [redacted]—Logan B[redacted]We were sorry to hear of the confusion that our customer experienced with his final billing and balance owed.Due to the concerns that the subscriber brought to your attention, we contacted him directly to discuss.  The customer has our...

contact information and we will work towards a resolution to the situation at hand.  As always, we thank the Revdex.com for the opportunity to address a valuable customer concern.  Catherine/ Office of the General Manager/ Cox Communications Executive Offices/ Arizona

We would like to thank the customer for taking the time to file their concerns regarding the contractual agreement on their account.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customers any frustrations. Regarding...

the customer’s concerns we were able to locate the call recording they had with our staff on 8/9/16 when the contract was added. After reviewing this call, we confirmed that our customer was not adequately explained the terms of the contract by our employee. As a result, we have spoken with our customer on 6/16/17 and removed their telephone service as requested with no Early Termination Fee. We are confident the issue at hand has been resolved.      It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications

SUCCESSFULLY RESOLVED   We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the...

customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here...

We would like to thank the customer for taking the time to file her concerns regarding the credit inquiry that was recently run on their Cox account.  Please let me begin with an apology for any inconvenience she experienced.  We certainly do not want to cause her any frustrations. Upon...

receipt of this complaint we were able to confirm that our customer did have a credit inquiry run on 3/08/16 following an online order that was placed via the Cox Web site. As a courtesy, we have spoken with our Receivables Management Department who has submitted the appropriate removal request to Equifax to ensure this inquiry is masked. With this in mind, within 30-60 days this inquiry will no longer be visible by anyone other than our customer nor will it have any negative impact on their credit rating. We are confident the issue at hand has now been addressed. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You. [redacted] Executive Resolutions Cox Communications

Revdex.com Case # [redacted]   It is our goal to provide our customers with exemplary customer service.  We sincerely regret the inconvenience that our customer has experienced with our company.   We have attempted to contact our customer directly at the e-mail address and telephone number...

provided on 5/27/16 and 6/2/16. Once we are able to verify the account, we can address their concerns and provide a successful resolution.   Thank you for your time and consideration.   Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

I am rejecting because I called the number Catherine left me last week, on Monday, January 11th.  I stated the best times to call would be after 2 p.m., every day.  Their automatic voice message said they would call by the next business day.  I waited yesterday and today.  I called again, today, January 13th and left another message.  Part of the rejection, is I am not confident enough that they will keep me posted on the investigation to get this matter resolved.  They should have called by yesterday to give me any updates and ask me the questions they need me to answer.Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]