Talty Chevrolet Buick Cadillac, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I am sad to say that this is a pattern with Cox Communications and the only way I've even been able to resolve my issues has been to come to the Revdex.com. I wish Cox could simply be a responsible business that actually cares about keeping their customers. However, having the monopoly in Phoenix negates this from becoming a reality. 
Regards,
Bonnie Myles

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.    We have reached out to our customer to...

address their concerns, however, our attempts to reach them have been unsuccessful.  Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.   Thank you for your time and consideration.    Atari H. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

June 17, 2016  Revdex.com complaint # [redacted]—Tamas * V[redacted]   We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his bill.  Due to the concerns that the client brought to your attention, we contacted him directly to discuss the...

details.    At this moment we have resolved the customers billing concern in a satisfactory manner.  The client has our contact information should he wish to contact us directly.   As always, we thank the Revdex.com for the opportunity to assist our customer.   Luis/Cox Communications Executive Offices/ Arizona [redacted]

Revdex.com Case #[redacted]It is our goal to provide our customers with exemplary customer service.  We sincerely regret the inconvenience that our customer has experienced with our company. We have attempted to contact our customer directly at the e-mail address and telephone number provided. Once...

we are able to verify the account, we can address the concerns and provide a successful resolution. Thank you for your time and consideration. [redacted].Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We appreciate our customer taking the time to voice their additional concerns regarding the monthly data usage allowance, and Cox’s introduction of data usage billing. As a customer oriented business we always welcome the opportunity to assist our customers with their concerns. Although we completely understand our customer’s reservations regarding this change, we would like to reiterate once more that we expect minimal to no impact for the vast majority of our customers (we anticipate that less than 1% of customers will exceed the monthly amount of data included in their service plan). We have also confirmed that in the past 12 months our customer has only exceeded the bandwidth allowance for their services on four occasions. We are confident this will cause a minimal impact to our customer and we appreciate their feedback. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you.

Revdex.com Case # [redacted]   We regret to hear of any inconvenience that our customer has experienced with our company. It is certainly not our intention to cause any frustration.   Upon receiving our customer's complaint, we reviewed the calls that occurred on 5/26/16 and 6/24/16. On 5/26/16,...

the Cox Representative offered our customer the new promotional rate and advised it would expire after 12 months. The customer agreed and accepted this offer presented by the Cox Representative. On 6/24/16, the customer contacted Cox regarding a credit that was mentioned in the previous interaction. After reviewing the calls it was determined that the credit mentioned was a prorate due to the changes with their monthly rate. However, due to the confusion at that time the Cox Representative on 6/24/16 assisted our customer and applied a manual adjustment for the amount mentioned in the complaint.   We want to assure our customer that after reviewing the calls and their account that the appropriate adjustments have been applied and their billing is accurate. In addition, feedback will also be provided to the appropriate leadership regarding their experience.   Thank you for your time and consideration.   Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We appreciate our customer taking the time to voice their additional concerns regarding their overpayment and refund request. As a customer oriented business we always welcome the opportunity to assist our customers with their concerns. Upon receipt of this complaint, we do see that our Refunds Department did receive the requested proof of payment information from our customer on 1/19/17 which allowed us to process the refund for the credit balance. We were able to confirm that this refund of the credit balance on the account was processed with overnight shipping and has been delivered. Additionally, due to the frustration caused by this situation we have applied a courtesy adjustment of $50.00 to the account. While we understand the adjustment does not undo the frustration our customer experienced, we do hope it shows that we hope to continue a positive relationship with them moving forward. We appreciate our customer’s patience and understanding. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]. Thank you. George Executive Escalations Cox Communications

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I do not accept this response because my services were never off. If they would have been off on my end I would have no problem with it. But I don't believe it's fair to charge me a fee to reconnect something that was NOT off. I was using my internet right up to before my call to them to make the payment. The lady on the phone at that time I made the payment knew they weren't off because I told her and she was surprised. If they were off I would have no problem paying to reconnect, but they were not off! Thank you so much for your time and any help you can give me. **

I asked for a copy of there terms and conditions clause. Nothing on the bill documents their arbitrary increase.  Melissa offered a new amount of $167.79 for the remaining eleven months.  I am again requesting the company uphold the 24 month agreement or release me from their contact at no fee to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint. I would like an explanation of what I receive!!  My bill is $129.99 for 3 years from 8/16/16???  I have everything I had before plus gigablast internet?? Please do not be vague. My bill does not reflect any changes yet 
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We would like to thank the customer for taking the time to file his concerns regarding the serviceability of their property. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Upon receipt of this complaint we spoke with...

our customer on 5/17/16 to discuss their concerns. During this conversation we advised our customer that we have escalated their concerns to our Construction and Serviceability Department which is now performing the necessary research to determine if this location can be made serviceable by Cox Communications. We would like to assure our customer that we will continue to remain in contact with him throughout the process until we have a clear answer on the serviceability of his location. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George Executive Escalations Cox Communications

August 26, 2015—Revdex.com complaint [redacted] # [redacted] We were sorry that the customer was unhappy with our response to the Revdex.com.   As the customer requests, we will attempt to contact her via email to assist her with her billing concerns.  As always, we thank the Revdex.com for the opportunity to assist. [redacted]/Cox Communications Executive Offices/ Arizona

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After attempting one more time to resolve this issue with their customer service, know Cox Communications has added additional charges to my account that are not correct. The fact that I have overpaid now twice and they refuse to correct the billing dating back to June 15, 2015 makes this issue not resolved.I have now reduce the services even more as of August 04, 2015 and to no surprise to me, Cox continues to charge me extra as they sent a new invoiced that was received on Tuesday, August 18, 2015 with additional charges after my complaint was submitted to the Revdex.com.Please take note that any future response from Cox Communications is preferred via email [redacted]
Regards,
[redacted]

We are sorry to hear the customer isn’t satisfied with our response. We have already addressed this customer’s concerns through multiple avenues outside of the Revdex.com. Per the customer and the letter sent, they disconnected the services due to frustration and not service issues. We have advised that the initial installation did include internet services, the customer was aware of the internet service based on the conversations we have on file. The customer also stated on the phone with us that they were aware of the services that were installed. We have explained on each interaction we will not be crediting or removing the charges in question. At this time, we consider the matter closed. Thank You. Thomas Executive Resolutions Cox Communications

We’d like to thank the customer for reaching back out to the Revdex.com because our first attempts at speaking were unsuccessful. We have emailed the customer back regarding his confusion with the approach the Revdex.com takes in regards to complaints. The customer does have our contact information and email address if he would like to speak with us.

We would like to thank the customer for taking the time to file their concerns regarding their recent experience with our Field Services Department. Please let me begin with an apology for any inconvenience they experienced. Upon receipt of this complaint, we were able to speak with our customer...

directly on 5/30/17. During the conversation we addressed our customer’s concerns with the delays in their repair, and confirmed that our Field Service Department did return to the property and restore the services as requested. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications