T-Mobile USA

August 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 22, 2015, regarding the above-referenced accountWe are pleased to report that the issue has been resolved to Mr [redacted] satisfactionWe truly apologize that Mr [redacted] experienced complications with the order that was processed on July 29, 2015, through our Handset Exchange Program for his Samsung Galaxy S With regard to Mr [redacted] handset, upon receipt we examined it and it was found to have sustained LCD damage, which is not covered under the Limited WarrantyAs such, Mr [redacted] was charged a $out-of-warranty fee plus $in taxesIt is T-Mobile’s position that the charges are validHowever on August 27, 2015, T-Mobile contacted MrJohnson, and offered to credit the $charge as a result of Mr [redacted] excellent history with T-MobileMr [redacted] accepted this offer as resolution to his concernsMr [redacted] T-Mobile billing statement after the credit reflected the balance of $265.10, for services rendered, applicable taxes and feesMr [redacted] may contact our Customer Care at [redacted] to make arrangement for payment or may remit payment to the address listed on his billing statementBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INCCesar R [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because:i requested things:1) Fix the process sonother customers don't go through thid2) Stop telling me I will not be charged when your systems don't agree3) Value my time, and don't message me nonsense The response from T-Mobile:A) Is at times addressed to Mr [redacted] and at other times a Mr [redacted] ?B) States that at the time of issuance a $deposit is taken from the customerThis has not been refunded to me.C) I appreciate they said so should ignore messages but on 8/T Mobile messaged me saying "Free T-Mobile Msg: Non-return fee of $for the 4G LTE Signal Booster (RS3) was added to your acctper the device agreement terms." This was for an utbfT Mobile did credit me for the month but it's very poor that I had to escalate and pues Sincerely, [redacted]

October 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 7, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms [redacted] ’s satisfactionT-Mobile regrets any continued concerns Ms [redacted] has experiencedUpon speaking with Ms [redacted] on October 19, 2016, T-Mobile determined that Ms [redacted] ’s handset was in fact non-workingAs outlined in our previous letter to your office, Ms [redacted] had a limited warranty on her handset during which she is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageIn an effort to amicable resolve this matter, T-Mobile has replaced Ms [redacted] ’s non-working Apple iPhone Plus with a brand new Apple iPhone PlusT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCJames H [redacted] Executive Response

June 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 10, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms [redacted] which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms [redacted] ’s concerns within this letter T-Mobile regrets any inconvenience to Ms [redacted] regarding her orderT-Mobile records indicate that on June 8, 2017, Ms [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SPlus deviceRegretfully, due to an inadvertent error, the handset was shipped to a no longer valid addressHowever, as of the date of this letter, UPS has returned the device back to T-Mobile Should Ms [redacted] remain interested in the purchase of a device, she may contact me directly to the phone number below or contact Customer Care at 1-800-937-for further assistance with the order of a new device Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s recent contact with our Customer Care Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Mercedes V [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough their response was not the true or accurr account as to what happened, I will accept their resolution to resolve this matterSincerely, [redacted] ***

July 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 11, 2017, regarding the above-referenced account T-Mobile appreciates the opportunity to respond to Ms***’s concerns related to her promotions and handsets on her T-Mobile accountOur records reflect that Ms [redacted] activated her service on April 16, 2016, and took advantage of our Carrier Freedom ReimbursementAs can be expected, there are several eligibility requirements for this promotion; some of these requirements were met and others were not To begin with, our records reflect that Ms [redacted] met all of the requirements for Carrier Freedom and that she was reimbursed through both an account credit that assisted with the down payment for her T-Mobile equipment in the amount of $MsNelly was approved for a total of $for her remaining Carrier Freedom reimbursementHowever; on July 25, 2016, Ms***’s Carrier Freedom Reimbursement was declined because her account was not in good standing On July 20, 2016, T-Mobile approved and sent Ms***’s Carrier Freedom Reimbursement card in the amount of $On August 12, 2016, T-Mobile applied a courtesy credit of $for her Carrier Freedom Reimbursement due to the confusion regarding her tracredits that were applied as an account credit and handset purchase down paymentOn September 8, 2016, T-Mobile applied another courtesy credit of $for the Carrier Freedom ReimbursementOur records indicate that T-Mobile provided Ms [redacted] with a total of $1,for her Carrier Freedom Reimbursement With respect to Ms***’s iPhones; Mobile Device Unlock (“MDU”) requestMDU’s are approved for customers who meet the eligibility requirementsT-Mobile records confirm that, on July 9, 2017, we received an MDU request for the devices referenced in Ms***’s letter to your officeHowever, at that time the devices were not eligible because Ms [redacted] canceled her T-Mobile account and had unpaid pending chargesWe advised Ms [redacted] that once the pending charges had been paid in full, she would be able to submit another MDU request for approval In an effort to amicably resolve this matter, on July 12, 2017, T-Mobile successfully provided Ms [redacted] with her MDU for all of her devices and assured that they are ready to be unlocked by following the instructions emailedIf Ms [redacted] has further questions or concerns, she may contact me at the number provided belowAs of July 21, 2017, Ms***’s account remains canceled with a zero balanceT-Mobile regrets any inconvenience to Ms [redacted] regarding this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ligia M [redacted] Executive Response

I accept T-Mobile response Thank you, [redacted] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com: Although I was unhappy with the company's unwillingness to hold to their store managers comments and promises regarding the phones I understand that I willingly signed documents pertaining to the full purchase of the phones and am willing to accept my fault in the matterI was given a "final offer" so regretfully there is nothing more I can doThank you I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this acceptable to me given the circumstances Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, and I appreciate the understanding and helpfulness of the company in resolving these unfortunate issues.Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me THANK-YOU!!! Sincerely, [redacted]

September 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 10, 2017, regarding the above-referenced account T-Mobile is sorry to have lost Mr [redacted] as a customer and we regret hearing of his concerns with his account cancelation and his final account balance Please be assured that T-Mobile makes every effort to provide complete an accurate information to our customers We apologize if Mr [redacted] feels that this was not his experience A review of Mr [redacted] ’s account confirms that on June 21, 2017, Mr [redacted] contacted T-Mobile to discuss the cancelation of his account which was active with mobile number ending in Our records further confirm that on June 21, 2017, a port-our request was open to transferred Mr [redacted] ’s mobile number ending in to a different service provider It is important to note that in order for a port to be completed successfully, the mobile number in questions is required to be active, as such; once a port out request has been open, T-Mobile loses the availability to cancel the mobile numberPlease note that the arrangement to transfer the line of service was made directly with Ms [redacted] ’s new wireless service provider and not with T-Mobile Further review confirms that Mr [redacted] ’s new wireless service provider did not complete the port out for mobile number ending in As mobile number ending in was not transferred, it remained active on Mr [redacted] ’s account In reviewing our records, T-Mobile first received a request to cancel mobile number ending in service on August 3, 2017, when Mr [redacted] contacted T-Mobile Please be advised that Mr [redacted] last remitted payment to the account was on June 1, 2017, in the amount of $ This payment covered for his monthly service charges for the billing period from May 2, 2017, to June 1, Mr [redacted] ’s following billing statement dated June 2, 2017, reflected a balance in the amount of $which consisted of monthly service charges for the billing period from June 2, 2017, to July 1, The following billing statement dated July 2, 2017, reflected a balance in the amount of $from which $was past due and new charges in the amount of $for the billing period from July 2, 2017, to August 1, Due to non-payment, on July 12, 2017, T-Mobile suspended the account’s ability to place outbound calls Mr [redacted] ’s following billing statement dated August 2, 2017, reflected a balance in the amount of $from which $was past due and new charges in the amount of $for the billing period from August 2, 2017, to September 1, As previously mentioned, on August 3, 2017, Mr [redacted] contacted our Customer Care team and his account was canceled pursuant to his request At this time, Customer Care issued a bill credit in the amount of $which reactivated the account prior to the cancelation request was completedAs stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessed Therefore, when the account was reactivated the account was assessed a $restore from suspension fee On August 8, 2017, our Customer Care team issued an additional bill credit in the amount of $96.98, for a total of $238.77, leaving the account with a credit balance of $ Mr [redacted] ’s final billing statement dated September 2, 2017, reflected new charges in the amount of $for a restore from suspension fee updating the account credit balance to $ Although this credit balance reflected on the account as a result of T-Mobile over crediting the account, on September 9, 2017, a refund in the form of a prepaid card in the amount of $was approved and mailed to Mr [redacted] Mr [redacted] should allow seven to ten business days for the refund to be delivered Mr [redacted] ’s account remains canceled and it reflects a zero balance T-Mobile appreciates the opportunity to respond to Mr [redacted] and we regret any inconvenience to him Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Maggie R [redacted] Executive Response

October 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 30, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is Ms [redacted] , and that she has designated [redacted] as an authorized user of the accountWe are sorry to hear that Mr [redacted] had concerns with the billing of his Samsung Galaxy ShandsetOur records confirm that on August 23, 2016, Mr [redacted] elected to do a JUMP! On Demand (“JOD”) upgrade by trading in his Samsung Galaxy Shandset effectively closing out the lease, and starting a new lease on a Samsung Galaxy Note handsetPlease note that Mr [redacted] was shipped a Samsung Galaxy Note handset, and in the packaging was instructions on how to return the Samsung Galaxy Shandset to the retail storePlease be advised that we do not have record of Mr [redacted] returning the Samsung Galaxy ShandsetNevertheless, in an effort to amicably resolve this matter, on October 3, 2016, T-Mobile closed out the JOD lease for Mr [redacted] ’s Samsung Galaxy ShandsetT-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCTaylor B [redacted] Executive Response

May 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 12, 2017, regarding the above-referenced account T-Mobile regrets any concerns to Mr [redacted] regarding his handset and his experience in obtaining a replacement deviceUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage We do regret if Mr [redacted] was advised that he wouldn’t qualify for Limited Warranty exchange because of the physical inspection of the equipment which led to him completing an insurance claim and the remittance of a $deductible Review of our records confirms that Mr [redacted] ’s insurance replacement was delivered on May 10, In an effort to amicably resolve this matter, T-Mobile has agreed to apply a bill credit to the account in the amount of $As such, the account reflects a credit balance $T-Mobile regrets any inconvenience Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Martin G [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much Sincerely, [redacted] ***

August 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 15, 2017, regarding the above-referenced accountWe are pleased to inform you that T-Mobile contacted Mr [redacted] and resolved his concerns to his satisfaction We regret any inconvenience to Mr [redacted] regarding our handset promotions and we appreciate the opportunity to address his concernsPlease be advised that from November 24, through November 27, 2016, T-Mobile had an amazing promotion for new and existing customers, such as Mr***, who trada qualifying fully owned Apple, Samsung, or LG handset from any carrier With that trade-in, and subscription to our T-Mobile ONE or Simple Choice Unlimited rate plan, Mr [redacted] was eligible to receive the Apple iPhone handset, Apple iPhone Plus handset or Samsung Galaxy SEdge handset at no cost after traand monthly bill credits for the amount of the Equipment Installment Plan (“EIP”) installment Please note that these requirements must be met throughout the term of the EIP T-Mobile records indicate on November 24, 2016, Mr [redacted] took advantage of our EIP program to purchase an Apple iPhone 32GB Black handset priced at $for the line of service with mobile number ending in *** Mr [redacted] traded in an Apple iPhone 16GB Black handset which according to the stipulation of the afore-mentioned offer, the price for the new Apple iPhone handset would be of $after traand monthly bill credits On December 16, 2016, a trade in credit of $was posted to Mr***’s account, however, due to an inadvertent error, the monthly credits did not impact Mr***’s account On March 28, 2017, T-Mobile applied four credits of $each on Mr***’s account to make up for the missing credits and from that point forward, Mr***’s account has received monthly credits of $on the 8th of the month As such, Mr***’s account is currently receiving the benefits of the promotion as stipulated On November 25, 2016, Mr [redacted] purchased an Apple iPhone Plus Jet Black 128GB handset priced at $for the line of service with mobile number ending in 4558, and traded in a Samsung Galaxy Shandset which according to the offer, Mr***’s new Apple iPhone Plus 128GB handset price would be $after traand monthly credits On December 22, 2016, the trade in credit of $was posted Mr***’s account and on January 4, 2017, the monthly credits of $began to apply to Mr***’s account At the end of the months, Mr***’s account would have received a total of $in credits, however this amount would be less of what the actual credit should be ($669.99) with the difference of $ In an effort to resolve this matter, on August 17, 2017, T-Mobile applied a credit of $to Mr***’s account to compensate for the difference Mr [redacted] is entitled to Additionally, Mr [redacted] purchased a Samsung Galaxy SEdge 32GB Blue handset priced at $for the line of service with mobile number ending in and traded in a Samsung Note handset which according the offer, the price for the new device would only be $after the creditsHowever, due an inadvertent error, Mr***’s device was not enrolled in the promotion until March 29, 2017, where four credits of $were posted to his account to make up for the missing credits and Mr***’s account has received the monthly credits since On April 14, 2017, Mr***’s account received the trade in credit of $ At the end of the months, Mr [redacted] would have received a total of $in credits which is still short $ As such, on August 17, 2017, T-Mobile applied a credit of $to Mr***’s account Mr [redacted] accepted the credits provided as resolution his concerns and his account remains active with a revised balance of $due on September 3, We regret any inconvenience to Mr [redacted] regarding this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Sal O [redacted] Executive Response

July 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 21, 2017, regarding the above-referenced accountWe are glad to report to your office that upon speaking with Ms [redacted] , she confirmed that her concerns have been resolved to her satisfaction T-Mobile appreciates the opportunity to respond to Ms [redacted] ’s concerns related to the Apple Black Friday promotionPlease be assured that we strive to provide complete and accurate information to our customersWe apologize if Ms [redacted] feels that this was not her experience From November 24, 2016, through November 27, 2016, T-Mobile had an amazing promotion for new and existing customers like Ms [redacted] , who trada qualifying fully owned Apple, Samsung, or LG phone from any carrierWith that trade-in, and subscription to our T-Mobile ONE or Simple Choice Unlimited rate plan, Ms [redacted] was eligible to receive the iPhone 7, iPhone Plus, iPhone 6s, or iPhone 6s Plus highly discounted or at no cost after monthly bill credits for the amount of the Equipment Installment Plan (“EIP”) installmentPlease note that these requirements must be met throughout the term of the EIP T-Mobile records confirm that on November 25, 2016, Ms [redacted] purchased an iPhone device with 32GB of memory under her mobile number ending in Ms [redacted] tradher fully owned iPhone 6s device and accepted a tracredit in the amount of $If eligible for the promotion, Ms [redacted] would have received a maximum of $between traand promotional bill creditsIn reviewing Ms [redacted] ’s account, our records confirm that the account was subscribed to T-Mobile’s Simple Choice North America, Unlimited Talk, and Text with 10GB of data per line rate planAs Ms [redacted] ’s mobile number ending in was not subscribed to Unlimited Data as required by the promotion guidelines, she did not meet the eligibility requirements for the promotion On June 20, 2017, in an effort to resolve Ms [redacted] ’s concerns, Customer Care issued a onetime bill credit to Ms [redacted] ’s account in the amount of $for the disputed monthly equipment charges assessed to her account On June 28, 2017, T-Mobile contacted Ms [redacted] to discuss her concerns and the information mentioned aboveAt that time, Ms [redacted] ’s remaining equipment balance for her new iPhone with 32GB of memory device was $Considering the $tracredit and $bill credit provided by Customer Care, if eligible for the promotion, there would be a remaining equipment balance of $that would need to be creditedIn an effort to amicably resolve this matter, on June 28, 2017, T-Mobile closed the EIP associated with Ms [redacted] ’s iPhone device, which she accepted as resolution to her concernsT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Maggie R [redacted] Executive Response

March 30, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: Jodyann B [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 14, 2018, regarding the above-referenced account T-Mobile regrets that MsB [redacted] feels that our investigation is not sufficient to resolve the concerns presented in her letter to your agency; however her newest correspondence provides no new information that would warrant reconsideration of our position regarding this matter.It is important to note that T-Mobile attempted to contact MsB [redacted] on three separate occasions prior to our response to your office dated March 26, We attempted to reach her on March 14, 2018, March 18, and March 19, 2018, and regret that we were unable to reach MsB [redacted] prior to sending our response to your office Nevertheless, upon speaking with MsB [redacted] on March 28, 2018, T-Mobile has confirmed she did receive our response to your office dated March 26, T-Mobile addressed MsB [redacted] ’s concerns with her rate planT-Mobile has offered to switch MsB [redacted] ’s account to a postpaid account in order to take advantage of the T-Mobile One rate plan However, MsB [redacted] declined to make any changes to her current rate plan and or account at this time as she did not want to go through a credit evaluation Should MsB [redacted] choose to convert her account to a postpaid account at a later time she may contact Customer Care hours a day days a week at 800-937-or by dialing from her T-Mobile handset T-Mobile regrets any inconvenience this matter may have caused MsB [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext341-8067.Very truly yours,T-MOBILE USA, INC.Sharon B***Executive Response

April 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washi**ton Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 17, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience to Mr [redacted] regarding his refundT-Mobile records indicate that on February 11, 2017, Mr [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Apple iPhone Pluses 128GBPlease note that our records show that Mr [redacted] then visited a T-Mobile retail store and paid the handsets in full On February 12, 2017, Mr [redacted] contacted T-Mobile Customer Care to request a Mobile Device UnlockMobile Device Unlock requests are approved for customers who meet the eligibility requirements; however, one of the eligibility requirements is it has to be days or more since the device was first usedTherefore, on February 18, 2017, Mr [redacted] returned the devices back to the point of purchaseAfter further research T-Mobile was able to confirm that Mr [redacted] was not refunded for the devices Furthermore, in an effort to amicably resolve this matter, on April 27, 2017, T-Mobile sent a prepaid refund card with the amount of $1,to Mr**’s address of recordMr [redacted] should expect receipt of the refund card within the next business daysMr [redacted] may contact Citibank at 1-800-522-to review status of the refund cardT-Mobile regrets any inconvenience this may have caused Mr** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bri**i [redacted] this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Mercedes V [redacted] Executive Response

A few hours after I submitted my complaint the phone became unlocked I have not been contacted by T-mobile yet though I am considering the complaint resolved and thank T-Mobile for their prompt action

October 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 18, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience Mr [redacted] experienced regarding his new device Our records indicate Mr [redacted] processed a JUMP! upgrade on August 26, 2017, from an LG Vhandset to an LG Vhandset, as he subscribes to the JUMP! feature The JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of traditheir current device financed through an Equipment Installment Plan (EIP) for a credit of the remaining EIP balance due, up to one-half of the original retail price of that device On September 8, 2017, Mr [redacted] contacted T-Mobile explaining that he was unable to utilize the group message feature on his deviceAt that time, we completed troubleshooting to determine the root cause for Mr [redacted] ’s device issue This resulted in an escalation to T-Mobile’s Engineering Team On September 18, 2017, Our Engineering Team requested Mr [redacted] test his SIM card in a known working device to rule out his LG Vhandset as the issue Regrettably, Mr [redacted] declined our efforts Should Mr [redacted] require additional assistance regarding this matter, he may contact us at the number listed below, or our Customer Care at 800-937-at his convenience We regret any inconvenience this matter may have caused Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Mathew G [redacted] Executive Response Tell us why here