T-Mobile USA

July 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 6, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience to Mr [redacted] regarding his recent interaction with our online social media team and his recent rate plan changeAs with any promotional offer certain requirements must be met and or maintained in order to qualify for a promotional offerBetween November 18, 2016, and November 22, 2016, T-Mobile offered the Friends and Family lines On Us to new or existing customers like Mr***To be eligible for up to two free lines of service, which are offered through monthly bill credits, MsJones is required to maintain his Simple Choice rate planSo long as Mr***’s account keeps the voice lines active, his Mobile Internet line, which he is disputing, is eligible for the free promotion On May 21, 2017, when Mr***’s rate plan was changed to our T-Mobile ONE Taxes Included rate plan, he lost his eligibility for the Friends & Family Lines on Us promotional offerAs such, on Mr***’s most recent billing statement he was assessed the monthly access fee of $per mobile internet line On June 30, 2017, T-Mobile applied a credit of $per mobile internet line to Mr***’s account to offset the loss of his Friends & Family Lines on Us offerMr***’s updated balance is $for his billing statement dated June 21, On July 7, 2017, in a further effort to amicably resolve this matter, T-Mobile has contacted Mr***At the time of our conversation, T-Mobile agreed to change Mr***’s rate plan back to his original rate plan, our Simple Choice Match rate plan with GB of data for $per month for the first four lines of serviceFurthermore, T-Mobile agreed to change Mr***’s mobile internet rate plans back to our Simple Choice GB rate plan for $per month Lastly, in a further effort to resolve this matter, T-Mobile has agreed to reapply Mr***’s Friends & Family Lines on Us promotional creditsMr***’s monthly bill credits will resume within the next two billing cyclesWe regret any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Martin G [redacted] Executive Response

February 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 7, 2017, regarding the above-referenced accountT-Mobile is pleased to have resolved this matter to Mr [redacted] ’s satisfaction T-Mobile regrets any concerns that Mr [redacted] may have experienced regarding his handset promotionStarting from September 9, 2016, through September 25, 2016, for a limited time, new and existing postpaid customers who trade in their fully paid off iPhone (from any carrier) can get a new iPhone for free (via bill credits) when purchased on Equipment Installment Plan (“EIP”)Starting September 15, customers must sign up for T-Mobile ONE to qualify for the iPhone Trade Up offerThe tradevice must be in good working order without physical or liquid damage and have the “Find My Phone” feature turned offIf a trade in a device does need meet these requirements, the customer will not receive the promotion T-Mobile records indicate that on September 11, 2016, Mr [redacted] qualified for and took advantage of our EIP offering with the purchase of an iPhone 32GB Rose Gold for mobile number ending in ***On September 12, 2016, another iPhone 32GB Black was purchased through EIP for mobile number ending in ***EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installments Based on Mr [redacted] ’s personal credit history at the time of purchase, he was not required to make a down payment; however, he agreed to pay the taxes on the full retail priceMr [redacted] then agreed to a series of monthly installments in the amount of $for each handset, which appeared on the first bill following the purchase of the deviceFurther records confirm that Mr [redacted] traded in an iPhone 6s 16GB Gold for mobile number ending in ***, and an iPhone 5s 16GB Gold for mobile number ending in ***Based on the devices traded in, Mr [redacted] was to receive a trade in credit of $for both devices and total monthly credits of $toward his newly purchased devicesRegretfully, Mr [redacted] was not eligible for the above-mentioned promotion due to “Find My iPhone” feature not being disabled prior to returning the devices to T-Mobile T-Mobile regrets any concerns Mr [redacted] experienced with T-Mobile’s Friends and Family promotionFurther review of Mr [redacted] ’s account confirms that he is subscribed to the $for two lines on the T-Mobile One planBetween November 18, and November 22, 2016, eligible customers who activate two voice lines on T-Mobile ONE or Simple Choice can get up to two additional lines for freeCustomers will receive bill credits that will be applied within two bill cycles of activation of the two linesT-Mobile records confirm that on November 22, 2016, Mr [redacted] qualified and took advantage of this offer and activated two additional linesTherefore, Mr [redacted] can expect his monthly cost, before taxes, before promotional credits and before his equipment charges, to be $T-Mobile has educated Mr [redacted] that it can take up to two billing cycles from the date of activation to receive the promotional credits for the Friends and Family promotion In an effort to amicably resolve this issue, and to ensure that Mr [redacted] is provided with the best experience possible, on February 9, 2017, T-Mobile ended the EIP loans for the iPhone devices and waived the remaining balancesT-Mobile has offered to reimburse $as a bill credit for the last months he paid for the monthly installment for the two iPhone’s leaving him with a credit balance of $Mr [redacted] understood and agreed to and accepted our offersT-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Chris L [redacted] Executive Response

June 19, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] ToWhom It May Concern: T-MobileUSA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 15,2015, regarding the above-referenced accountPlease be advised that [redacted] is listed as an authorized user onthe above account T-Mobile made severalattempts to reach Ms [redacted] ; however, our attempts have provenunsuccessful We will attempt to addressMs [redacted] ’ concerns with this letter T-Mobile records reflect thaton September 15, 2002, the above account was set up on EasyPay which automaticallydeducts the balance owed to the account up to three days prior to the bill duedate using a stored credit card, debit card or checking account supplied by thecustomer On July3, 2011, Mr [redacted] changed his rate plan to the Classic Family promotional rate plan, whichwas a promotional rate plan that required a 24-month contract agreement foreach line being changed to this rate plan; therefore, the contracts on mobilenumbers ending in [redacted] and [redacted] were extended through July 3, Additionally, on July 3, 2013, a handsetupgrade was completed for mobile number ending in ***, which Mr [redacted] wasgiven the option of receiving a discount on the new handset purchase with a24-month annual agreement or the ability to purchase the handset at full retailprice, with no contract extension Mr [redacted] chose to receive the handset at a discounted cost to him, and he agreed tomaintain active voice service for 24-monthsT-Mobilerecords confirm that the account was canceled on May 25, 2013, when Mr [redacted] ported his mobile numbers to another service provider Pursuant toT-Mobile policy, customers may be billed through the end of their currentbilling cycle if they cancel their service mid-cycle Please be advisedMr [redacted] ’ billing cycle ran from the 20th of one month to the 19thof the following month Accordingly, the June 19, 2013, billing statementwas billed for monthly recurring charges through June 19, 2013, two proratedearly termination fees of $50.00, and applicable taxes and totaled $ It is T-Mobile’s positon that these chargesare considered valid In accordance with the termsof EasyPay, on July, 10, 2013,T-Mobile debited $250.48, which included monthly recurring charges, a $50.00prorated early termination fee, and applicable taxes dating to the March 2012billing statement T-Mobile recordsreflect that on August 20, 2013, the $payment was disputed and returnedto the payment method of which it was paid through, bringing the account to apast due balance of $On June 1, 2013, the accountwas turned over to a third party collection agency with the past due balance of$and collection fees totaling $were applied to the past duebalance, bringing the balance owed to $As a courtesy to Ms [redacted] and in an effort to amicably resolve this matter, on June 17, 2015, T-Mobileissued a courtesy credit to the account in the amount of $250.48, whichincludes the monthly recurring charges, the two prorated early terminationfees, and applicable taxes billed on the June billing statement Additionally, T-Mobile instructed the thirdparty collection agency assigned to remove the collection fees assessed andremove the account from collectionsPlease note that it may take up to days for Mr [redacted] credit file toreflect the changes Unfortunately, cancelledsubscribers cannot view their account at My T-Mobile.com as the login isassociated to the mobile; therefore, this cancelled access to theMyT-Mobile.com for mobile number ending in [redacted] and *** T-Mobile regrets any inconvenience to Ms[redacted] and Mr [redacted] Basedon the foregoing, we respectfully request that this complaint against T-Mobilebe closedThankyou for bringing this matter to our attentionShould you have any further questions, please feel free to contact me atthe address below or [redacted] Verytruly yours, T-MOBILEUSA, INC [redacted] ***ExecutiveResponse

Complaint: [redacted] I am rejecting this response because: According to my T-Mobile Purchase Contract, none of the disqualifying details or information appears anywhere on this Receipt/Contract Nor did any of the T-Mobile sales personnel mention anything about line cancellaitons However, today is my 30th day to resume my T-Mobile connection cancelled I will resume the cancelled connection today I am willing to pay for the time up to today, as long as I am reconnected with the promotional credits Attached are copies of my receipt/contract that has no information about cancellation of lines/promotional credit loss Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: There were not several attempts to contact usAn email was sent and replied too and one voice message was left with the resolutionThere were no other emails or messagesThe amount sent to the collection agency was $not the $and some cents T Mobile creditedThe voice message that was left with resolution on 11-stated that the account is now a $balanceWe would like this confirmed in writing.Sincerely, [redacted] And [redacted]

December 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 18, 2015, regarding the above-referenced accountT-Mobile regrets any continued concerns Mr [redacted] has experienced regarding his handset returnT-Mobile records confirm that in our previous response dated October 29, 2015, Mr [redacted] was advised to return the equipment he purchased to our office and upon receipt of the equipment, T-Mobile would process a refund for his purchaseHowever, due to an inadvertent error, Mr [redacted] refund was delayedPlease note that T-Mobile has approved the equipment refund in the amount of $37.00, which Mr [redacted] can expect within the next seven to ten business daysT-Mobile regrets any inconvenience this may have causedPlease be advised that Mr [redacted] account remains cancelled with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCRuben A [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: I signed up with T-Mobile for a prepaid monthly charges of $They billed me higher than that so I switched to [redacted] ( [redacted] bills me the same amount every month) Their explanation is different than mine T-Mobile's representative called me to resolve this complaint by deleting the amount they are currently billing me as outstanding and unlocking my two devices I accepted that offer So this complaint is officially resolved Sincerely, [redacted]

November 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 30, 2015, regarding the above-referenced accountT-Mobile regrets any misunderstanding regarding the collections received to the above mentioned accountOur records confirm that the mobile number ending in [redacted] was activated on November 13, 2011, as a Mobile Internet lineThe account was subscribed to the Value 5GB MI rate plan at the cost of $per monthAs the rate plan was promotional there was a contractual agreement required for a period of 24-months, meaning that should Ms [redacted] cancel her service prior to November 13, 2013, she would incur an up to $early termination fee per lineT-Mobile records confirm that the billing address on the account was set to [redacted] Long Beach California 90804; however, on April 2, 2013, T-Mobile received a request to update it to [redacted] ***Further records confirm that on September 25, 2013, Ms [redacted] ’s account was canceled for non-paymentMs [redacted] received a final billing statement totaling $347.49, which included the monthly recurring charges, early termination fee, taxes, and fees billed from May 25, through October 24, T-Mobile attempted to collect the balance via text messages and automated phone callsAs our attempts were unsuccessful, on November 28, 2013, T-Mobile referred Ms [redacted] ’s account to an outside collection agency, [redacted] On August 2, 2014, the account was transferred to AmSher, and on August 12, the account was transferred to I.CSystem, Inc., which is the agency currently assigned to Ms [redacted] ’s accountIn cases where the account holder of record claims they did not activate the account, T-Mobile requires that party to complete a Collection Dispute FormT-Mobile sent Ms [redacted] the Collection Dispute Form to complete and return with a photocopy of her driver’s license or other government-issued photo identification and a police report naming the responsible partyThis may be sent to my attention at the address listed below or faxed to [redacted] Upon receipt, T-Mobile will review this matter further and apprise Ms [redacted] of our findingsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCSacny A [redacted] Executive Response

June 30, 2015FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern:T-Mobile USA, Inc (“T-Mobile”) is in receipt of your correspondence dated June 29, 2015, regarding the above-referenced account T-Mobile is pleased to report Ms [redacted] ’s concerns have been resolved to her satisfactionT-Mobile records indicate that on May 7, 2015, Ms [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a iPhone handset EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installments Based on Ms [redacted] ’s personal credit history at the time of her purchase, she was not required to make a down payment; however, she agreed to pay $53.19, which is for the taxes on the full retail price Ms [redacted] then agreed to a series of monthly installments in the amount of $27.08, which will appear on the first bill following the purchase of the device All customers who choose to use the EIP option to pay for their equipment are required to enter into a month financing agreement signed at the time of the purchase Although this month financing agreement is required and the installments are added to each monthly billing statement, customers may choose to pay off their EIP balance at any time by making incremental additional payments or a single payment for the total balance Please note that any additional payments reduce the length of time it will take to pay the entire balance, but will not reduce the amount of any future regular monthly EIP payments.In Ms [redacted] ’s letter to your office, she indicates that she is not able to use service with her handset in or around her home We regret any coverage issues Ms [redacted] has experienced Unfortunately, T-Mobile is unable to guarantee coverage in all areas There are several factors, such as: network changes, traffic volume, service outages, technical limitations, signal strength, equipment, terrain, structures, foliage, weather, and other conditions that may interfere with actual service, quality, and availability As of the time of Ms [redacted] ’s purchase of a new handset for use on the mobile number ending in T-Mobile provided a day return period which allowed Ms [redacted] to use the equipment to see if it meets her needs If the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable Equipment Installment Plan (EIP) entered into at the time of the original purchase T-Mobile records confirm that Ms [redacted] canceled her account on May 23, 2015, when she ported her mobile numbers to another service provider Ms [redacted] ’s billing cycle ran from the 11th of one month to the 10th of the following month Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle Accordingly, Ms [redacted] was billed through June 10, 2015.If a customer has an open Equipment Installment Plan (EIP) and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statement This information is disclosed within the EIP agreement provided at the time of purchase When the account was canceled on May 23, 2015, the remaining EIP balance of $was accelerated and posted to the final billing statement dated June 11, It is T-Mobile's position that the remaining EIP balance is valid and owed Further records confirm that Ms [redacted] returned the above mentioned handset; as such, on June 26, 2015, T-Mobile applied a credit in the amount of $to her T-Mobile account for the remaining EIP balanceUpon T-Mobile conversation with Ms [redacted] on June 24, 2015, as a courtesy to her and in an effort to amicably resolve this matter, T-Mobile issued a $credit to the account for the pro-rated charges incurred from May 23, to June 10, T-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at the address below or [redacted] Very truly yours,T-MOBILE USA, INC.Lizette C***Executive Response

March 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] T-Mobile Account Holder of Record: [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 13, 2016, from Mr [redacted] regarding the above-referenced accountPlease note that T-Mobile records indicate that the account holder of record is [redacted] , and that she has designated Mr [redacted] as an authorized user of the accountWe are pleased to report that Mr [redacted] ’s concerns have been resolved to his satisfactionPlease note that T-Mobile has addressed Mr [redacted] ’s concerns in your file number [redacted] and presented him with an offer to resolve his concernsOur records reflect that Mr [redacted] participated in the Limited Warranty Exchange Program on September 18, 2014, January 3, 2015, January 20, 2016, and January 27, Please note that Mr [redacted] is enrolled in premium handset protection, and because of this he has been provided an extended warranty periodIn the Un-Carrier spirit, on March 30, 2016, T-Mobile contacted Mr [redacted] and offered to provide him with a pre-owned HTC One Mhandset at no costPlease note that Mr [redacted] accepted this as a resolution to his concernsAccordingly, T-Mobile ordered Mr [redacted] ’s device using order number [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at ###-###-####-***Very truly yours, T-MOBILE USA, INCJason A [redacted] Executive Response

They were very helpful and my issue is resolvedThank youRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

February 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc (“T-Mobile”) is in receipt of your correspondence dated January 30, 2016, regarding the above-referenced accountWe regret any concerns Ms [redacted] has experienced regarding past due notificationsIf the account is past due, T-Mobile will contact the customer to advise of the past due balance and of the possibility of further collection activityAccording to our records, on November 11, 2015, Ms [redacted] purchased an iPhone 6s handset though our Equipment Installment Plan ("EIP") programIf a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseMs [redacted] cancelled her account, on November 29, 2015, when she transferred her mobile number to another service providerAt that time, the remaining EIP balance of $was accelerated towards Ms [redacted] ’s billing statement dated December 29, According to our records, on January 2, 2016, a payment of $posted towards Ms [redacted] ’s account reducing the balance to $Ms [redacted] ’s account remains closed with an outstanding balance of $It is T-Mobile’s position that this balance is valid and owedPlease be advised that Ms [redacted] ’s account has not been transferred to an outside collection agencyIt is important to note that T-Mobile does not report accounts to credit bureausTherefore, unless the account is forwarded to a third-party collection agency, Ms [redacted] ’s credit should not be affected by this accountIn an effort to amicably resolve the matter, on February 3, 2016, T-Mobile placed a collection hold on Ms [redacted] ’s account to prevent collection activity through March 4, Please be advised that on March 4, 2016, if unpaid, regular collection activity will resume on Ms [redacted] ’s accountMs [redacted] may contact Customer Care at 1-800-937-in order to make payment arrangementsT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCBrandon M [redacted] Executive Response

August 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 27, 2017, regarding the above-referenced account T-Mobile regrets any miscommunication experienced by Mr [redacted] regarding his recent rate plan change and new lines of serviceFrom September 8, 2016, through December 6, 2016, customers were able to subscribe to our T-Mobile ONE rate plan with four lines of service for the price of threeCustomers could pay as little as $per line of service after AutoPay discounts T-Mobile records indicate prior to July 2, 2017, Mr [redacted] subscribed to one line of service on our Simple Choice North America rate planHowever on July 2, 2017, Mr [redacted] visited an indirect dealer of T-Mobile service and activated three lines of service on our T-Mobile ONE rate planPresently T-Mobile offers our T-Mobile ONE rate plan for $per month or $after AutoPay discounts It is T-Mobile’s position that Mr [redacted] has been billed accordingly to his rate plan and feature selectionAs such, it is T-Mobile’s position that no credits or compensation are owed In an effort to resolve the matter, Mr [redacted] has the option to return his recently purchased handsets to our office in like-new conditionUpon receipt of the devices, T-Mobile agrees to credit the remaining amount owed on the EIP, in the amount of $1,The handsets can be mailed to our office at the following address: [redacted] T-Mobile recommends that Mr [redacted] requests a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to usWe ask that Mr [redacted] please include the handsets, chargers and his account information within the box to ensure that he receives the proper credit upon receipt of the handsetPlease be advised if the full kit is not returned such as the charger a $restocking fee will be deducted from the credit offered abovePlease be advised that if our final examination of the handsets indicates that it has sustained either physical or liquid damage that would void the Limited Warranty, the handsets will be returned to Mr [redacted] and the EIP balance will then be considered valid and owedIt is important to note, Mr [redacted] must have the equipment post marked for return no later than August 18, Should Mr [redacted] fail to meet this date, the offer will be considered void and charges will be considered valid Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Martin G [redacted] Executive Response

July 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 23, 2017, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] experienced with his service and we are pleased to report that we have resolved Mr [redacted] ’s concerns to his satisfaction T-Mobile is always working to improve its coverageOur Personal Coverage Check tool, which predicts and approximates service availability down to the street level shows that Mr [redacted] should expect moderate coverage Unfortunately, T-Mobile is unable to guarantee coverage in all areas There are several factors and conditions that may interfere with actual service, quality, and availability T-Mobile records indicate that on February 2, 2017, Mr [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy ShandsetAt the time of Mr [redacted] ’s purchase, he was required to make a down payment in the amount of $and then agreed to a series of monthly installments in the amount of $for the handset Later on May 24, 2017, Mr [redacted] qualified for and took advantage of our EIP offering with the purchase of a Samsung Galaxy ShandsetAt the time of Mr [redacted] ’s purchase, he was required to make a down payment in the amount of $and then agreed to a series of monthly installments in the amount of $for the handset On June 28, 2017, T-Mobile spoke to Mr [redacted] and agreed to allow him to return his Samsung Galaxy Sand ShandsetsUpon receipt, T-Mobile will close the remaining EIP balance for the each handsetFurthermore, Mr [redacted] agreed to port his mobile numbers to another service provider no later than July 6, in order not to incur any additional service charges Please be advised that at that time, Mr [redacted] ’s account reflected a zero balanceMr [redacted] accepted this as a resolution T-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Robert R [redacted] Executive Response

July 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 30, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved the matter to Mr [redacted] ’s satisfaction T-Mobile regrets that Mr***- [redacted] has concerns regarding his recent handset upgradeT-Mobile records reflect that Mr [redacted] ’s most recent upgrade was on February 11, 2017, with his purchase of an LG VTitan handsetT-Mobile records do not reflect that a JUMP! upgrade was performed at this time or that MrBerman’s previously financed Samsung Galaxy Swas returned to usPlease note that MrBerman’s Samsung Galaxy Swas returned when Mr [redacted] upgraded last year to the Samsung Galaxy S However, as a gesture of goodwill and in an effort to amicably resolve the matter, on May 5, 2017, T-Mobile closed and credited the EIP associated with Mr [redacted] ’s Samsung Galaxy SAs an additional courtesy, on July 5, 2017, T-Mobile issued a credit for $which compensates for the three additional charges of $for Mr [redacted] ’s Samsung Galaxy Ssince his upgradeT-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC David T [redacted] Executive Response

Complaint: [redacted] I I am rejecting this response because:Mr A [redacted] said he's benn unsucessful in reaching me he sent me an email at 10:PM and I returned his call and left a message with my contact information, I would like to speak with him personally Sincerely, [redacted] ***

October 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 21, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] , and that he has designated [redacted] as an authorized user of the accountWe regret any concerns Ms [redacted] has regarding her Apple iPhone Plus handsetOn October 2, 2016, T-Mobile records reflect that Ms [redacted] purchased an Apple iPhone Plus gigabyte (“GB”) Rose GoldBy purchasing T-Mobile equipment, Ms [redacted] received a one-year Limited Warranty provided by the manufacturer of her deviceDuring the Limited Warranty period, Ms [redacted] is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageIn order to amicably resolve Ms [redacted] ’s concerns we have agreed to send her a new Apple iPhone Plus handset and Ms [redacted] will be required to return her handset to our Executive Office to complete the exchange within daysBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCChristopher P [redacted] Executive Response

February 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 13, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that Mr***’ concerns have been resolved to his satisfaction T-Mobile regrets any concerns Mr [redacted] has experienced with regards to his LG VdeviceT-Mobile records indicate that on November 3, 2015, Mr [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an LG VdeviceEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsAccordingly, Mr [redacted] was asked to make a down payment in the amount of $and agreed to a series of monthly installments in the amount of $ By purchasing T-Mobile equipment, Mr [redacted] received a one-year Limited Warranty provided by the manufacturer of his deviceThis warranty has been extended as Mr [redacted] subscribes to the optional JUMP!PHP featureDuring the Limited Warranty period, Mr [redacted] is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage On three different occasions which were April 21, 2016, August 25, and December 29, 2016, handset replacements were ordered for Mr***’ non-working handsetT-Mobile regrets that Mr [redacted] has had continuous handset issues on each occasion of participating in T-Mobile’s handset exchange program In an effort to amicably resolve Mr [redacted] concerns, T-Mobile has offered and agreed to send Mr [redacted] a brand new Apple iPhone device at no costMr [redacted] should except to receive the equipment in the next three business daysT-Mobile regrets any inconvenience caused to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Lupe C [redacted] Executive Response

May 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 16, 2016, regarding the above-referenced accountT-Mobile is pleased to have resolved this matter to Mr***’s satisfactionT-Mobile regrets any inconvenience that Mr [redacted] has experienced regarding our Samsung PromotionPlease be advised that from March 11, 2016, to March 17, 2016, postpaid customers who buy a Samsung Galaxy Sor SEdge can get another Sor Sedge of equal or lesser value for free when they activate a new line of service on same accountT-Mobile records confirm that on March 11, and March 17, 2016, Mr [redacted] activated the mobile numbers ending in [redacted] and ***, and also qualified for and took advantage of our Equipment Installment Plan ("EIP") with the purchase of four Samsung Galaxy SEdge handsetsWithin days of the purchase of the new devices, customers were required to submit their rebate redemption at www.t-mobile.com/promotionsPlease note that as Mr [redacted] mentions, there were several requirements that needed to be met in order to obtain the rebate, including that the new lines of service must remain active until the rebate is received, and the account must be in good standing at the time that the rebate is approvedIn addition, the handset must show usage on the T-Mobile account, and remain on EIP throughout the duration of the rebate approval processOnce all requirements are met and the refund is approved, customers could expect to receive their refund cards at their address of record within eight weeks of weeks of submissionHowever, please note that due to the overwhelming response T-Mobile and Samsung received for this offer, T-Mobile, and our card issuer, Citibank, experienced delays in producing the cardsWe regret any inconvenience regarding this delay and have confirmed that all refund cards have now shippedUpon reviewing Mr***’s rebate submission, T-Mobile determined that one refund card in the amount of $had been shipped to Mr [redacted] as of May 18, 2016, for delivery in seven to ten business daysHowever, records confirm that Mr***’s second refund was denied due to an inadvertent system error which flagged it as a duplicate submissionUpon speaking with Mr [redacted] regarding this matter, T-Mobile offered to issue the remaining refund in the amount of $directly to Mr***’s outstanding EIP balance for the mobile number ending in $was issued to the EIP on the SEdge, closing the EIP with a zero balance, and the remaining $was issued to Mr***’s account, bringing the account to a zero balanceMr [redacted] accepted this offer as resolution in full to his concernsT-Mobile regrets any inconvenience to Mr [redacted] regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***-***Very truly yours, T-MOBILE USA, INCKayla J***Executive Response

September 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Name: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 22, 2017, regarding the above-referenced accountPlease note that the account holder of record is [redacted] and [redacted] is listed as an authorized user on the accountT-Mobile is pleased to report we have successfully resolved Mr [redacted] ’s concerns to his satisfaction T-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Mr [redacted] may have encounteredT-Mobile appreciates the feedback Mr [redacted] has provided as it allows us to take the necessary steps to improve future customer experiences T-Mobile records indicate that the following Equipment Installment Plans (“EIP") were agreed upon: • November 18, 2016; o Apple iPhonePlus that included installments of $ • March 18, 2017; o Samsung Galaxy SEdge that included installments of $ Please note that T-Mobile customers are able to make advance payments toward their EIPs to reduce the number of installments owedT-Mobile records confirm that in the month of August 2017, Mr [redacted] made payments toward both EIPs noted above that covered the remaining balance in full and no further installments were due on either device Mobile Device Unlock (“MDU”) requests are approved for customers who meet the eligibility requirementsT-Mobile records indicate that we received MDU requests for the above devices, however when they were submitted, the account reflected a past due balance, and therefore the requests were deniedT-Mobile regrets any confusion or inconvenience Mr [redacted] may have experienced In order to provide Mr [redacted] with a truly Un-carrier experience, T-Mobile has made an exception to this requirement and approved both devices to be unlocked for use with non-T-Mobile providersT-Mobile emailed Mr [redacted] the instructions for unlocking each device, and he has been provided with the below contact number as well as the email address [redacted] @T-Mobile.com and we ask that he contact me directly if he requires any further assistance with this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Liana G [redacted] Executive Response