T-Mobile Usa Inc

Complaint: [redacted]
I am rejecting this response because both handset were returned via UPS and accepted by T-mobile on 6/16/2016. I received a text messages from T-mobile with this information. T-mobile is awful! Bunch of liars and thieves! I look forward to the day when this company is bought out by another company. I will be leaving T-mobile by the end of the month and joining another carrier. I never would be a customer of T-mobile again. T-mobile stinks!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am rejecting because I don’t think it is fair that y’all charged my account I will just go my lawyer and also contact the FTC
Sincerely,
[redacted]

July 18, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account holder: [redacted]
Your File No....

[redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 7, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate that [redacted]., is the account holder of record, and that they have designated [redacted] as an authorized user on the above-referenced account. T-Mobile regrets any concerns Mr. [redacted] experienced regarding his monthly billing and appreciates the opportunity to respond to his concerns.
T-Mobile records indicate that on March 1, 2017, payment arrangements were made with Mr. [redacted] with regard to his outstanding balance which, at that time, totaled $1,297.83. Further, on March 15, 2017, Mr. [redacted] contacted T-Mobile to advise that he was unable to make the agreed upon payment. At this point, the payment arrangement was suspended. Please note that if a customer defaults on a payment arrangement that has been agreed to, then collection activity automatically resumes on the account. This means that the account may be suspended, cancelled or assigned to a third-party collection agency. Records indicate that Mr. [redacted] made a $400.00 payment on March 18, 2017. However, because the payment arrangements were no longer in effect and the total balance due was $1,297.83, the account was scheduled for suspension on May 20, 2017. As a courtesy to Mr. [redacted], T-Mobile suspended further collection activity until March 30, 2017, to allow Mr. [redacted] additional time to make his payment.
A review of Mr. [redacted]’s account confirms that he contacted Customer Care on June 12, 2017, and inquired about getting an additional Payment Arrangement and was told that he would be required to pay $1,397.99 which consisted of a past due balance of $841.79 plus an additional $556.20 that would be required before our Financial Care team would be able to make another arrangement. Mr. [redacted] was unable to remit payment and Customer Care agreed to reactivate three lines ending in [redacted] and applying a collection hold until July3, 2017, allowing Mr. [redacted] additional time to remit payment.
As Mr. [redacted] mentioned in his correspondence to your office on July 7, 2017, he inquired about making a change to his monthly rate plan to T-Mobile One Taxes Inclusive and was credited $151.68 on July 5, 2017. Nevertheless, as an additional gesture of good will T-Mobile agreed to apply an additional collection hold effective until August 25, 2017, to allow Mr. [redacted] additional time to remit payment and bring the above referenced account to a current status.
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s recent contact with Customer Care. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Andrew S[redacted] Executive Response

October 26, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is...

in receipt of your correspondence dated October 21, 2015, regarding the above-referenced account. We are pleased to advise you that we have successfully resolved Mr. [redacted] concerns to his satisfaction. T-Mobile records indicate that on September 21, 2015 Mr. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 6S 64GB. EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24 installments. Based on Mr. [redacted] personal credit history at the time of purchase, he was required to make a down payment in the amount of $99.99; then agreed to a series of 24 monthly installments in the amount of $26.93 which will appear on the first bill following the purchase of the device. Please be advised that as of the date of this letter T-Mobile has not been able to locate a trade-in associated to this above order. However as a courtesy and in an effort to amicably resolve this matter T-Mobile has agreed to issue a credit of $303.00 which is the current trade-in value for Mr. [redacted] device. This credit lowered Mr. [redacted] balance of $119.94 to a credit balance of $183.06. T-Mobile regrets any inconvenience to Mr. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at the address below or [redacted] Very truly yours, T-MOBILE USA, INC. James G[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However it is important to note that I have a receipt for my equipment installment plan for the iPhone, emailed to me on June 15 stating that $68.23 was paid toward the plan. I was told in the store that this was the full amount to pay off the device because the remaining $7.47 had already been billed. I find it very slanderous that TMobile would provide an inaccurate response so it would appear the customer is at fault.
I am very grateful for a speedy solution via the Revdex.com as T-Mobile had refused to correct their error otherwise. 
Sincerely, [redacted]

Revdex.com:
I am writing to inform you that the complaint #[redacted] against T-MOBILE has been resolved. Once again I would like to thank you for your help. Sincerely,  [redacted]

October 17, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is...

in receipt of your correspondence dated October 10, 2016, regarding the above-referenced account. T-Mobile regrets any handset concerns Ms. [redacted] has experienced. T-Mobile records indicate that on September 21, 2016, Ms. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a HTC Desire 530 handset. EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24 monthly installments. At the time of Ms. [redacted]’s purchase of the new handset for use on the mobile number ending in [redacted], T-Mobile provided a 20-day return period which allowed Ms. [redacted] to use the equipment to see if it meets her needs. If the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchase. By purchasing T-Mobile equipment, Ms. [redacted] receives a one-year Limited Warranty provided by the manufacturer of her device. During the Limited Warranty period, Ms. [redacted] is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement options. Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage. On October 11, 2016, in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $213.68 for the full cost of the HTC Desire 530 handset. T-Mobile regrets any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. William B[redacted] Executive Response

September 7, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 25, 2017, regarding the above-referenced account.
T-Mobile regrets any inconvenience Mr. [redacted] may have experienced with T-Mobile service. T-Mobile records show that the above post-paid account was activated as of June 28, 2017, with six mobile numbers. As of the same day, the mobile numbers ending in [redacted] ported in. The referenced mobile numbers remained active with T-Mobile until July 5, 2017, when they ported out; however, the mobile number ending in [redacted] remained active until July 27, 2017. T-Mobile considers these charges valid and owed.
Nevertheless, in an effort to amicable resolve Mr. [redacted]’s concerns, T-Mobile has applied an adjustment in the amount of $162.66, which brings the balance owed to $53.67. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Lauren L[redacted]
Executive Response

I accept T-Mobile response.
Thank you,
[redacted]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

November 21, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted]. Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May...

Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated November 14, 2016, regarding the above-referenced account. Please be advised that the T-Mobile account is listed in the business name [redacted]. and that Mr. [redacted] is listed as an authorized user of the account. Please be advised that we have made attempts to contact Mr. [redacted], which have proven unsuccessful. As such, T-Mobile will make every effort to address his concerns within this letter and will continue to work with Mr. [redacted] once we are able to speak with him. T-Mobile regrets any concerns Mr. [redacted] experienced regarding tablet devices being billed to his business account. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s contact with our Business Care department. On October 11, 2014, Mr. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Note 4 device. On November 10, 2014, Mr. [redacted] started another EIP for three Apple iPhone 6 Plus device. Our EIP Agreement is a 24-month, no interest financing agreement available to qualifying customers with active service. Please be advised from June 17, 2015, through June 22, 2015, T-Mobile was offering an LG G Pad tablet for no monthly payments when a Simple Choice Mobile Internet rate plan of 1GB or higher was activated. The LG G Pad tablet had to be on our EIP offering. Customers are charged $9.99 per month for the LG G Pad tablet and receive an automatic monthly credit of $9.99 per month making the LG G Pad tablet free. T-Mobile records indicate Mr. [redacted] took advantage of this offer and activated 15 LG G Pad tablet on our EIP offering. Due to an inadvertent error, more Mobile Internet (“MI”) lines were activated than needed to qualify Mr. [redacted] for the promotion. On September 11, 2015, Mr. [redacted] took advantage of or JUMP! On Demand lease offering for a Samsung Galaxy S6 Edge device. JUMP! On Demand is a lease option in which participating customers may be eligible for the lowest out of pocket price as well as the lowest monthly cost. T-Mobile records indicate Mr. [redacted] received the $9.99 monthly promotional credit for all 15 LG G Pad tablets on his August 2015 and September 2015 monthly billing statements. When T-Mobile cancelled the unused MI lines, this caused the monthly promotional credit to end. T-Mobile regrets any inconvenience to Mr. [redacted]. T-Mobile has reviewed Mr. [redacted]’s monthly billing statements for January 2016 and February 2016. Our review indicates Mr. [redacted]’s charges were for the monthly access charges and monthly installment charges. T-Mobile does not have record of additional charges to bring his balance to $956.00 for this timeframe and ask Mr. [redacted] to provide more detail regarding the charges for further review. On October 7, 2016, Mr. [redacted] ported out five lines of service to another carrier. On November 1, 2016, Mr. [redacted] ported out one line of service to another carrier which cancelled his T-Mobile account. It is important to note that Mr. [redacted]’s T-Mobile account has carried a past due balance since his April 14, 2016, billing statement. Mr. [redacted]’s final billing statement was in the amount of $5,162.51 and consisted of an unpaid balance in the amount of $3,257.72 for monthly access charges and monthly equipment charges for the billing period from March 14, 2016, through October 13, 2016, and new charges of $1,904.79 for the remaining equipment balance of the Samsung Note 4 device, the Apple iPhone 6 Plus devices, the Samsung S6 Edge device, and the LG G Pad tablets, and monthly access charges plus applicable taxes for the billing period from October 14, 2016, through November 13, 2016. In an effort to amicably resolve this matter, T-Mobile issued a credit in the amount of $2,097.90 for the months Mr. [redacted] did not receive the LG G Pad tablet monthly promotional credits. This credit applied to the balance on the account in the amount of $5,162.51 and leaves a remaining balance of $3,064.61. T-Mobile would like to offer Mr. [redacted] the option of returning the LG G Pad tablets to our office and we will refund the remaining equipment balance for these devices. As an additional courtesy to Mr. [redacted], T-Mobile has suspended collection activity on his account through December 19, 2016, after which time the account will resume regular collection activity. T-Mobile respectfully declines Mr. [redacted]’s request for compensation for loss of business. T-Mobile requests Mr. [redacted] contact me at the number below no later than December 13, 2016, to discuss our offer and reinstatement of his lines. T-Mobile regrets any inconvenience to Mr. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Jennifer G[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, I spoke to someone on 9-13-2015 I did purchase a NEW sim card,I did not purchase it from t-moble,again I was only told to call customer service..tmoble is sending me another phone...thanks Revdex.com AND TMOBLE[redacted]

March 10, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account No....

[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of a letter dated February 11, 2017, from Mr. [redacted] regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is Ms. [redacted], and that she has designated Mr. [redacted] as an authorized user of the account. We are glad to report that upon speaking with Mr. [redacted] he confirmed that his concerns have been resolved to his satisfaction.
T-Mobile is sorry to hear of Mr. [redacted]’s concerns with his recent equipment purchase and his monthly equipment charges. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if Mr. [redacted] feels that this was not his experience when recently visiting his local T-Mobile retail store and contacting our Customer Care to discuss his concerns.
T-Mobile records confirm that on December 8, 2016, Mr. [redacted] purchased a Samsung J7 device under his mobile number ending in [redacted] and elected to finance it with our Equipment Installment Plan ("EIP") program. The device had a retail price in the amount of $249.99. Mr. [redacted] was required to pay a down payment in the amount of $7.73 plus $20.62 for the sales tax and agreed to 24 monthly installments in the amount of $10.10. Records further confirm that at that time, his mobile number ending in [redacted] was subscribed to the JUMP! 2 feature which includes all the benefits of the Premium Handset Protection ("PHP") feature for an additional $9.00 plus tax per month. As such, he should have expected his monthly bill to increase by roughly $20.00.
Records further confirm that on February 9, 2017, Mr. [redacted] paid his Samsung J7 device in full which at the time reflected a balance in the amount of $222.06. As such, going forward Mr. [redacted] will no longer be assessed the monthly installments in the amount of $10.10.
On March 8, 2017, T-Mobile contacted Mr. [redacted] to discuss his concerns and the information motioned above. Mr. [redacted] let us know that he was not aware that the JUMP!2 feature had been added to his account and pursuant to his request, T-Mobile removed the JUMP!2 feature as of March 8, 2017. In an effort to amicably resolve this matter, T-Mobile issued a onetime bill credit in the amount of $23.41 for the JUMP!2 feature charges assessed to the account for the billing periods from December 8, 2016, through the end of Mr. [redacted]’s most recent billing cycle February 19, 2017. In addition, T-Mobile issued an additional bill credit in the amount of $25.00 which will cover any pending JUMP!2 monthly charges as well as an additional bill credit. Mr. [redacted]’s account remains active and it currently reflects a balance in the amount of $152.55 due by March 12, 2017. T-Mobile appreciates the opportunity to assist Mr. [redacted] with his concerns and we regret any inconvenience he may have experienced.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
Maggie R[redacted] Executive Response

January 17, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated January 11, 2017, regarding the above-referenced account. We regret any concerns [redacted] has regarding the T-Mobile Apple iPhone 7 promotion. From September 9, 2016, to September 25, 2016, T-Mobile customers that traded in their fully owned Apple iPhone and purchased an Apple iPhone 7 were eligible to receive monthly bill credits to cover the cost of the Apple iPhone 7. T-Mobile records indicate that on September 26, 2016, [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 7 32GB Black handset. EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24 monthly installments. It is important to note that only one handset may be turned in per requested upgrade and that the trade-in value for any handset is determined based on the current market price for that handset, which may not be the price originally paid for the handset. Although the retail representative can provide information as to the amount of the potential credit, that information may not be the final determination. Once the trade-in has been agreed to, if the store has the new handset in stock, the upgrade may be completed in the store. However, if the store is not a participating trade-in retailer or the requested, new handset is out of stock, the customer uses an envelope provided by the retail representative to mail the handset to the address indicated. Once received, it is again inspected and if found to be in acceptable condition, the previously agreed upon credit will be applied to the customer’s open EIP or if the existing EIP balance has since been paid in full the credit is applied to the account balance within two to three billing cycles. On December 15, 2016, [redacted] contacted our Customer Care department regarding notification his order had been canceled and he was advised that unfortunately, due to an inadvertent error the order was in fact canceled. As such, a new order was placed for the Apple iPhone 7 handset under the promotion. Our records confirm [redacted]’s Apple iPhone 6s Grey 16GB handset used in the trade in for the promotion was disqualified due to Find My iPhone being enabled upon receiving it at the T-Mobile warehouse. In order to amicably resolve [redacted]’s concerns T-Mobile has closed the EIP balance on the Apple iPhone 7 32GB Black handset leaving a zero balance for his equipment. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext.[redacted] Very truly yours, T-MOBILE USA, INC. Christopher P[redacted] Executive Response

June 8, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern:...

T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 3, 2016, regarding the above-referenced account. T-Mobile records confirm that Mr. Irizarry has designated Ms. [redacted] as an authorized user of his account. T-Mobile is delighted to have resolved this matter to Ms. [redacted]’ satisfaction. T-Mobile regrets any concerns that Ms. [redacted] has experienced regarding her recent handset exchange. T-Mobile records reflect that Ms. [redacted] purchased her Samsung Galaxy S6 Edge handset on June 15, 2015. By purchasing T-Mobile equipment, Ms. [redacted] received a one-year Limited Warranty provided by Samsung. During the Limited Warranty period, and beyond due to Ms. [redacted]’ JUMP! handset insurance and extended warranty feature, Ms. [redacted] is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program, or may opt to participate in a post-exchange by contacting Samsung directly to discuss repair or replacement options. Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage. Please note that if the Limited Warranty period has expired or upon return of the non-working handset T-Mobile determines that the handset is out-of-warranty, an exchange/repair fee, plus tax, will be charged to the account. With regard to Ms. [redacted]’ handset, upon receipt we examined it and it was found to have sustained physical damage, which is not covered under the warranty. Although we troubleshoot the handsets prior to performing a handset exchange pursuant to the above policy, this is not the final exam. Upon receipt of the non-working handset, we have trained technicians who dismantle and examine the handsets. A warning of the possibility of an out-of-warranty fee was read to and agreed to by Ms. [redacted] at the time of the exchange. It is very important to note that if a package arrives to T-Mobile’s Return Center and the packaging appears to be damaged in any way, customers are not held responsible for the damage to the handset, and T-Mobile keeps the original packaging and pursues the issue directly with [redacted]. However, Ms. [redacted]’ packaging did not appear to be damaged, and as such the packaging was not retained and a fee in the amount of $426.56 was added to the billing statement dated May 19, 2016, which was paid in full by Ms. [redacted] on June 6, 2016. Based on the above information it is T-Mobile’s position that the out-of-warranty fee was validly assessed. However, as a gesture of goodwill to Ms. [redacted], and in an effort to amicably resolve this matter, T-Mobile has issued a refund to Ms. [redacted] in the amount of $426.56, the full cost of the out-of-warranty fee, which Ms. [redacted] confirmed receiving directly to her bank account on June 7, 2016. Ms. [redacted] has accepted this offer as resolution in full to her concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Kayla J[redacted] Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I don't agree that I got refund because of an amicable solution. Later customer service called me saying that he listened to the conversations on that day and confirmed that the representative did give WRONG information to us when purchasing the devices.Thank you Revdex.com for bringing the TMobile to the knees and helping me resolve this issue.
Sincerely,
**

Complaint: [redacted]
I am rejecting this response because:
You are responding to an email sent to my wife email address. When he called he was calling on on my daughter account. That he could not access any of the information that was placed in my wife bankruptcy 13. Legally he was not supposed to call her job. she was informed all busy is to done by her attorney boleman law firm Richmond va. T mobile was saying I was not authorized to make any change on the account. In 2016 we was add to the line yes I was. This company information is always outdated.  My emails address is [redacted]@comcast.net. But you just respond to [redacted]@gmail.com. This was sent to the wife who is in bankruptcy 13.
Sincerely,
[redacted]

Subject: Re: Revdex.com COMPLAINT # [redacted]Good evening and thank you My complaint is hat Tmobile is trying to charge me months of service after I canceled my service and paid my final bill. I should not have an balance at all with Tmobile.  They have never reached out to me making me aware of any balance. I feel they are being fraudulent with fake charges. Not to mention had I had a true balance with them I would not have been able to get service with Verizon which I have been with now for two years. I was a great customer to Tmobile and I feel they are being dishonest and unethical. The next step after filing through you all, and if they do not remove this balance from my credit report I will contacting my family lawyer and taking this to social media. My frustration is not with you all of course but Tmobile. When I contacted Tmobile  about my balance. They said they had no info on me at all to contact the collection agency which I did and hat was supposed to call me (per them) yesterday 2/1/18 with their response in which again did not happen. Thank you. If anyone needs to contact me directly by phone my number is [redacted]. Thank you Sent from my iPhone

July 12, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile Inc. (“T-Mobile”) is in receipt...

of your c[redacted]pondence dated July 2, 2016, regarding the above-referenced account. T-Mobile regrets any concerns Ms. [redacted] experienced when trying to complete a device upgrade on July 1, 2016, through Customer Service. As Ms. [redacted] indicates in her correspondence, she contacted us to take advantage of the T-Mobile’s July Promotional Offer where customers can get an additional $150.00 off the already discounted price on the Samsung Galaxy S6 edge and S6 edge+ with an eligible plan. Regrettably, the call disconnected prior to the completion of the order and Ms. [redacted] was unable to reach us when she called back. Please note that Puerto Rico Customer Service operations hours are from 6:00 a.m. to 10:00 p.m. each day. We regret any inconvenience this may have caused Mrs. [redacted]. In an effort to amicably this resolve matter, we offered to complete the equipment order at regular price and apply a credit of $150.00 toward Equipment Installment Plan balance on the account to match July 1, 2016, equipment offer price and a credit of $17.25 for applicable taxes. This credit will reduce Mrs. [redacted]’s equipment balance to $349.99 and the number of remaining monthly installments will be reduced from 24 installments to 17 installments. Ms. [redacted] accepted this as a resolution to her concerns. T-Mobile appreciates Mrs. [redacted]’s continued business. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact us at T-Mobile Puerto Rico, P.O. Box 191957 San Juan PR 00919-1957. Very truly yours, T-MOBILE, Anthia *. T[redacted] Executive Response

July 6, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated June 30, 2015, regarding the above-referenced account. T-Mobile is pleased to inform you that we spoke with Mr. [redacted] and he confirmed that his concerns have been resolved to his satisfaction. T-Mobile records confirm that pursuant to Mr. [redacted] request, his rate plan was changed to the $50.00 Select Choice Family Time Unlimited Talk and Text promotional plan. Records confirm that mobile number ending in [redacted] was a Mobile Broadband line and was subscribed to the $20.00 Simple Choice Mobile Broadband plan. Mobile numbers ending in [redacted] and [redacted] are subscribed to the $10.00 Simple Choice 3GB data feature. Further records confirm that Mr. [redacted] was receiving both a promotional limited time $5.00 monthly discount, which was active for six months, as well as a $10.00 monthly Mobile Broadband discount, which reduced the monthly cost of his Mobile Broadband line to $10.00. Furthermore, Mr. [redacted] account is currently receiving a 15% monthly corporate discount for [redacted] Company. Additional records confirm that on June 17, 2015, mobile number ending in [redacted] was converted from a Mobile Broadband line to a voice line. T-Mobile sincerely regrets any issues Mr. [redacted] encountered with converting his Mobile Broadband line into a voice line. Pursuant to Mr. [redacted] request, the $10.00 Simple Choice 3GB data feature was added to number ending in [redacted]. Please note that Mr. [redacted] rate plan supports two voice lines. Any additional line is billed at $5.00 per month. Records confirm that the $5.00 monthly discount has expired. In addition, since Mr. [redacted] elected to convert number ending in [redacted] to a voice line, he is no longer eligible to receive the $10.00 monthly Mobile Broadband discount. Mr. [redacted] estimated monthly cost is $98.35 before his 15% monthly discount. Mr. [redacted] advised that he is satisfied with his monthly cost. T-Mobile regrets any incorrect information Mr. [redacted] received regarding the cost of his service. In an effort to amicably resolve this issue, T-Mobile has applied a $100.00 credit to Mr. [redacted] account. This credit reduced Mr. [redacted] outstanding balance to a credit balance of $51.90. Mr. [redacted] may verify this by visiting www.T-Mobile.com or dialing #225# on his mobile device. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at the address below or [redacted] Very truly yours, T-MOBILE USA, INC. Brian W[redacted] Executive Response

November 28, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: Sandra [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated November 22, 2016, regarding the above-referenced account. T-Mobile regrets any billing and coverage concerns Ms. [redacted] has experienced. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors and conditions that may interfere with actual service, quality, and availability. T-Mobile records confirm that Ms. [redacted] canceled her account on October 16, 2016, when she ported her mobile numbers to another service provider. Ms. [redacted]’ billing cycle ran from the 10th of one month to the 9th of the following month. Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, Ms. [redacted] was billed through November 9, 2016. On November 23, 2016, as a courtesy to Ms. [redacted] and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $214.64 for monthly access charges from September 10, 2016 through November 9, 2016. Ms. [redacted]’ account remains closed with a zero balance. T-Mobile regrets any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. William B[redacted] Executive Response