T-Mobile Usa Inc

March 31, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account...

No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of a letter dated March 21, 2017 from [redacted] regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted], and that the business has designated Mr. [redacted] as an authorized user of the account. Please be advised that T-Mobile has attempted to contact Mr. [redacted] but we have unsuccessful therefore we will make every effort to address his concerns within this letter.
From November 24, 2016, through November 27, 2016, T-Mobile had an amazing promotion for new and existing customers, such as Mr. [redacted], who traded-in a qualifying fully owned Apple, Samsung, or LG phone from any carrier. With that trade-in, and subscription to our T-Mobile ONE or Simple Choice Unlimited rate plan, Mr. [redacted] would be eligible to receive the iPhone 7, iPhone 7 Plus, iPhone 6s, or iPhone 6s Plus at no cost after a device trade-in credit and monthly bill credits. Please note that these requirements must be met throughout the term of the EIP.
T-Mobile records indicate that on November 27, 2016, Mr. [redacted] qualified for our Equipment Installment Plan (“EIP”) offering with the purchase of an iPhone 7 32 gigabyte (“GB”) handset. EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24 installments. At the time of Mr. [redacted]’s purchase, he was not required to make a down payment and agreed to a series of 24 monthly installments in the amount of $27.09. Regretfully, T-Mobile records reflect that Mr. [redacted] is not on a qualifying plan for the 2016 Apple Black Friday promotion and is not receiving any monthly credits.
However, in an effort to amicably resolve Mr. [redacted]’s concerns on March 23, 2017, T-Mobile accelerated the remaining balance of $568.72 for the above mentioned iPhone 7 32 GB handset. Please be advised that final charge for handset is scheduled to appear on the billing statement for April 15, 2017. Additionally T-Mobile applied a $546.99 credit on the account in an effort to honor the promotional pricing for the 2016 Apple Black Friday promotion.
Lastly, in a further effort to resolve Mr. [redacted]’s concerns on March 31, 2017, T-Mobile has applied a one-time courtesy credit in the amount of $100.00. Please note that the account currently reflects a credit balance of $384.87.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Juan B[redacted]
Executive Response

Tell us why here...
October 10, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom...

It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated September 27, 2017, regarding the above-referenced account.
T-Mobile regrets Ms. [redacted]’s concerns regarding the above-referenced account. T-Mobile records confirm that Ms. [redacted]’s account was activated on May 1, 2017, with two lines of services ending [redacted] and [redacted], which are enrolled in the T-Mobile ONE Wearables rate plans. At that time, Ms. [redacted] purchased a Samsung Galaxy S8+ for retail cost of $850.00 plus applicable taxes and fees. Additionally, Ms. [redacted] elected to trade in her Samsung Galaxy S8+ 64 GB Silver with a trade-in value of $657.00. The $657.00 trade-in value was applied towards the purchase of the Samsung Galaxy S8+ and Ms. [redacted] then applied a payment of $246.14, which covered the remaining amount the handset.
Upon further review, our records indicate Ms. [redacted] returned the Samsung Galaxy S8+ and therefore, the $657.00 trade in credit was applied towards her T-Mobile account and can be seen on her initial billing statement dated May 3, 2017. As such, Ms. [redacted] was provided reimbursement in full for the trade in handset.
Please be advised that on August 31, 2017, Ms. [redacted] activated one new lines of service ending in [redacted] under our T-Mobile One All in Promotional rate plan for $110.00. Ms. [redacted]’s account is billed by a system known as “bill current”. This means that charges for a customer’s rate plan are billed in advance of the service being provided and become due within that billing cycle. If during that billing cycle the customer had any usage charges, such as international calling or third-party downloads, the respective charges would be reflected on the next month’s statement, as we cannot predict those charges in advance.
Accordingly, Ms. [redacted]’ billing statement dated September 3, 2017, reflected the balance of $293.34, consisting of monthly access charges of $220.00 for the billing periods of August 3, 2017, to September 2, 2017, and from September 3, 2017, through October 2, 2017, two wearable lines, and Equipment Installment Plan (EIP) charges for two Samsung Gear S3 watches. As Ms. [redacted]’s account is bill current, it is T-Mobile’s position that she was billed accurately.
Upon speaking to Ms. [redacted], on September 29, 2017, her newly activated line of service was cancelled and a credit of $273.00 was applied to cover the two months of charges. Therefore, Ms. [redacted]’s account remains active with two lines of service for her two wearable devices. Each line is subscribed to the T-Mobile ONE Wearables rate plans at a rate of $20.00 per line of service, per month. Please note this excludes her active EIP plans for the two Samsung Gear S3’s watches, which are billed at $16.00 per line, per month.
In regards to Ms. [redacted]’s concerns regarding the Samsung Note 8, please note T-Mobile records indicate that on August 31, 2017, Ms. [redacted] qualified for and took advantage of our EIP offering with the purchase of a Samsung Note 8 64GB. Ms. [redacted] was required to make a down payment of $210.00 plus taxes. Ms. [redacted] then agreed to a series of 24 monthly installments in the amount of $30.00. Upon review, T-Mobile records confirm that the line ending in [redacted] was cancelled on the August 31, 2017, and Ms. [redacted] requested that the handset order be cancelled. However, due to the status of the order, Ms. [redacted] was advised to not sign the T-Mobile Electronic Signature sent via her email and which then will cancel the order. Further review, indicates Ms. [redacted] signed the agreement and the handset was sent out.
On September 2, 2017, a second order was placed for Samsung Note 8 64GB device. However this order was cancelled prior to processing. As such, Ms. [redacted] was not charged for this handset. T-Mobile records confirm the initial Samsung Note 8 64GB was received into T-Mobile’s warehouse on September 26, 2017, and Ms. [redacted] was refunded the $210.00 plus tax back to her credit card. Ms. Barnet’s account reflects a current balance of $45.51. which is due by October 23, 2017. We regret any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA
Rochelle M[redacted]
Executive Response

Hello. T-Mobile contacted me and resolved my issue. They located the cell phones and took off the balance off of my account.
 Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Tmobile has satisfied my account and has taken steps to correct an error on their part. I never received a bill for the services outlined and have been a customer since 2002 and still am as of today, May 24, 2016 with the phone number noted as having the outstanding balance still on my current account which is in good standing. 
The Tmobile representative, Oscar, who called me to clear this matter after so many before him were unable to do so, was very helpful and happy to help me. I appreciate his prompt response and eagerness to both hear my complaint and work with me to resolve the issue. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you T-Mobile for world class customer service resolution. Sincerely, [redacted]

June 8, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted]. Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern:...

T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 2, 2016 regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted]., and that Ms. [redacted] is designated as an authorized user of the account. We regret any coverage issues Ms.[redacted] has experienced. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors and other conditions that may interfere with actual service, quality, and availability. After investigation, our engineering team has determined the coverage at Ms. [redacted]’s location is as expected and there are no enhancements planned in the near future. Nonetheless, T-Mobile understands how important it is for our customers to be able to utilize for the services they are paying for, and as such we provide several indoor coverage solutions that can dramatically improve the quality of service. Depending upon the each customer’s circumstances, we can provide a device to each customer at little to no cost. Upon speaking with Ms. [redacted], we determined her best option for indoor coverage is the 4G LTE Cellspot mini tower which is a simple plug-and-play dedicated device that can be used in the home or small office. The 4G LTE Cellspot mini tower creates 3G, 4G and 4G LTE signals to improve indoor coverage, providing customer more dependable voice calls and more consistent data speeds. T-Mobile loans the mini tower to qualified customers without a monthly charge. Upon T-Mobile service cancellation, customer must return the mini tower to T-Mobile via the provided prepaid shipping label. It is important to know that T-Mobile does not compensate customers for lack of coverage as we cannot guarantee services in all areas and we also have several indoor coverage solutions that can be provided at little or no cost to our customers. Nonetheless, our records show on May 26, 2016, T-Mobile provided a credit of $130.00 as a courtesy to Ms. [redacted]’s account. In an effort to amicably resolve Ms. [redacted]’s concerns, on June 7, 2016, T-Mobile applied a one-time courtesy credit of $250.00. Additionally, T-Mobile has provided Ms. [redacted] with a 4G LTE Cellspot mini tower at no additional cost to resolve her indoor coverage concerns. Ms. [redacted] accepted the credit and the mini tower as resolution to her concerns. Ms. [redacted]’s account remains active with a revised balance of $236.23 which was due on June 7, 2016. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Sal O[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although if I may make a suggestion to TMOBILE to not send false verification messages making customers go through so much to have validated.Sincerely, [redacted]

A few hours after I submitted my complaint the phone became unlocked.
I have not been contacted by T-mobile yet though.
I am considering the complaint resolved and thank T-Mobile for their prompt action.

January 5, 2017
 
FILED ELECTRONICALLY
 
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA  98327
 
           ...

Re:      [redacted]
                        T-Mobile Account Holder: [redacted]
                        Your File No. [redacted]
                        T-Mobile Account No. [redacted]
 
To Whom It May Concern:
 
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated December 30, 2016, regarding the above-referenced account.  Please be advised that T-Mobile records indicate the account holder of record is [redacted] and he has designated [redacted] as an authorized user of the account.
 
We are sorry to hear that Ms. [redacted] had any concerns regarding her coverage. T-Mobile is always working to improve its coverage, and we regret any service issues that Ms. [redacted] may have experienced. Unfortunately, T-Mobile is unable to guarantee coverage in all areas.  There are several factors and conditions that may interfere with actual service, quality, and availability. However, customers may check T-Mobile coverage down to the street level using the Personal Coverage Check tool found at www.T-Mobile.com. In reviewing the Personal Coverage Check tool for Ms. [redacted]’s area, T-Mobile shows that she should expect 4G/LTE connectivity coverage.  We apologize if that was not Ms. [redacted]’s experience.
 
T-Mobile records confirm that Ms. [redacted] canceled her account on November 25, 2016, when she ported out her mobile numbers to another service provider.  Ms. [redacted]’s billing cycle ran from the 17 of one month to the 16 of the following month.  Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle.  Accordingly, Ms. [redacted] was billed through December 16, 2016.
 
Nevertheless, as a courtesy to Ms. [redacted] and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $111.26 for the monthly charges from November 17, 2016, through December 16, 2016, leaving her account closed with a zero balance.
 
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
 
Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
 
 
Very truly yours,
 
T-MOBILE USA, INC.
 
Christina S[redacted]
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

August 22, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 17, 2017, regarding the above-referenced account. T-Mobile is pleased to report that we spoke to Mr. [redacted] and he confirms that his concerns have been resolved to his satisfaction.
T-Mobile regrets any concerns Mr. [redacted] has in regards to his account. T-Mobile records indicate that Mr. [redacted] intended to take advantage of the following promotions:
• 2017 Q2 LG Tablet Bundle Offer;
• Google Home with LG G6 purchase;
As can be expected, there are several eligibility requirements for each of the above promotions; Mr. [redacted] did meet the requirements for the 2017 Q2 LG Tablet Bundle offer. However, due to an inadvertent error, Mr. [redacted] was not receiving the promotional credits.
With regard to the Google Home with LG G6 promotion Mr. [redacted] did not meet the eligibility requirements as he did not purchase a LG G6 handset. It is important to note that this promotion was offered by the manufacturer and T-Mobile did not facilitate this offer. T-Mobile regrets any misunderstanding to Mr. [redacted] in regards to this promotion
On April 9, 2017, Mr. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of the following devices:
• LG V20 for $480.00, with no down payment and $20.00 per month for 24-months.
• LG G Pad X for $240.00, with no down payment and $10.00 per month for 24-months.
In an effort to amicably resolve this matter, T-Mobile absolved the remaining EIP for the LG G Pad X. Furthermore, T-Mobile applied a credit in the amount of $150.00 leaving a revised credit balance of $150.00 towards Mr. [redacted]’s account. T-Mobile respectfully declines Mr. [redacted]’s request to have the LG V20 adjusted. T-Mobile regrets any inconvenience to Mr. [redacted].
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s contact with our retail location and Customer Care.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Nicole C[redacted] Executive Response

Complaint: [redacted]
I am rejecting this response due to the same reasons listed in all my previous correspondences.  T-Mobile owes me money, I am not going to pay T-Mobile and sanctions need to be brought against this unethical organization and their illegal activities against consumers. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

July 14, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated July 9, 2016, regarding the above-referenced account. Please be advised that we have made several attempts to contact Mr. [redacted], which have proven unsuccessful. As such, T-Mobile will make every effort to address Mr. [redacted]’s concerns within this letter. T-Mobile regrets any concerns Mr. [redacted] experienced in regards to the suspension of his services. T-Mobile records confirm that Mr. [redacted]’s billing cycle ran from the 20th of the month to the 19th of the following month, with payment due on the 12th. Pursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due date. Customers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip. A review of the account confirms that Mr. [redacted]’s payments that were due on May 12, 2016 and June 12, 2016, were not received on time. T-Mobile provided Mr. [redacted] with calls, text messages, and a billing notification providing the payment due date. As payment was not received timely, T-Mobile suspended the account’s ability to place outbound calls. As stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessed. Therefore, when Mr. [redacted] made a payment on June 6, 2016 and July 7, 2016, and the account was reactivated, the account was assessed a $20.00 restore from suspension fee per line of service, for a total of $240.00. T-Mobile records confirm that as of July 9, 2016, a payment of $235.24 was received, reducing the account to a zero balance. In an effort to amicably resolve the matter, and as a courtesy to Mr. [redacted], on July 12, 2016, T-Mobile applied a courtesy credit of $139.40 to Mr. [redacted]’s account, for the restore from suspend fees from the June 6, 2016 non-payment suspension, bringing the account to a credit balance of $139.40. Please note that Mr. [redacted]’s restore from suspend fees from the July 7, 2016 non-payment suspension, will apply to the August 12, 2016 billing statement. On July 12, 2016, T-Mobile has applied a courtesy credit of $134.58 to Mr. [redacted]’s pending restore from suspend fees, therefore, the charges will not impact his next billing statement balance. Should Mr. [redacted] wish to discuss this matter further, he may contact me at the number listed below. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Diana J[redacted] Executive Response

Tell us why here...
August 14, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc....

(“T-Mobile”) is in receipt of your correspondence dated July 31, 2017 regarding the above-referenced file number. Please note that we have made several attempts to contact [redacted], but regretfully, our attempts were unsuccessful.
T-Mobile regrets any inconvenience [redacted] may have experienced with the unlock of the device. Please note that mobile Device Unlocks are available to customers who meet our eligibility requirements. At this time we do not have the required information to review [redacted]’s eligibility or work on an unlock of the device. T-Mobile asks that [redacted] contact our office at the number listed below and provides the IMEI and T-Mobile phone number the device was used on so that we may work toward an amicable resolution. T-Mobile regrets any inconvenience to [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Lauren L[redacted]
Executive Response

November 7, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated October 27, 2016, regarding the above-referenced account. Please be advised that we have made several attempts to contact Mr. [redacted], which have proven unsuccessful. As such, T-Mobile will make every effort to address Mr. [redacted]’s concerns within this letter. T-Mobile regrets the billing concerns Mr. [redacted] has encountered. On August 28, 2016, Mr. [redacted] remitted a payment in the amount of $187.47 to pay off his Sony Xperia Z3 Black handset. The final charge for the Sony Xperia handset was reflected on the billing statement dated September 23, 2016, for services rendered from August 23, 2016, through September 22, 2016. Our records confirm Mr. [redacted] has not been charged twice for the Sony Xperia handset. On October 15, 2016, Mr. [redacted]’s account was suspended due to non-payment. Customers may be suspended when payment in full is not received by the payment due date. As payment was not received timely, T-Mobile suspended the account’s ability to place outbound calls. As stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessed. Therefore, when Mr. [redacted] remitted a payment in the amount of $50.50 and the account was reactivated, the account was assessed a $20.00 restore from suspension fee per line of service. In order to amicably resolve Mr. [redacted]’s concerns T-Mobile can offer to credit Mr. [redacted]’s restore from suspend fees from June 2016 to October 2016 for a total credit in the amount of $220.00. If Mr. [redacted] chooses to accept our offer he may contact me directly at the number listed below no later than November 15, 2016. The account reflects a current balance of $683.64 for monthly recurring charges, Equipment Installment Plans, a past due balance, taxes and fees. The amount is due by November 15, 2016. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Christopher P[redacted] Executive Response

April 28, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 21, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted], and that he has designated [redacted] as an authorized user of the account.
T-Mobile regrets any inconvenience to Ms. [redacted]’ regarding her handset. T-Mobile records confirm that on April 6, 2017, Ms. [redacted] was offered to exchange her LG K20 for a Samsung Galaxy J7 without a restocking fee through Customer Care, upon confirming her handset was not functioning correctly. Furthermore, T-Mobile records confirm that on April 27, 2017, Customer Care applied a credit for the upgrade fee, shipping, and taxes in the amount of $70.06 for the order of the Samsung Galaxy J7. The credit applied to the account reduced the balance due to $193.19.
Furthermore, T-Mobile records confirm that upon Ms. [redacted]’ returning the LG K20 handset. As such, Customer Care closed the equipment installment plan and applied a $62.78 credit for previous charges. As of the date of this letter the balance reflected on the account is $130.41. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Abigail [redacted]-R[redacted]
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much Revdex.com.Sincerely, [redacted]

October 4, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:      [redacted]...

[redacted]                         T-Mobile Account Holder: [redacted].                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of a letter dated September 21, 2017 from Mr. [redacted] regarding the above-referenced account.  Please be advised that T-Mobile records indicate the account holder of record is [redacted]., and that the business has designated [redacted] as an authorized user of the account. T-Mobile is pleased to have resolved this matter to Mr. [redacted] satisfaction.   T-Mobile regrets any inconvenience to Mr. [redacted] regarding the account. Our records confirm that Mr. [redacted] activated lines ending 2337 and 2338. The lines were activated on the T-Mobile ONE Unlimited Business rate plan on August 3, 2017 and cancelled on August 11, 2017. Please note that Mr. [redacted] never received the SIM cards at point of sale.   T-Mobile records confirm the billing statement dated July 20, 2017, through August 19, 2017, had a total balance of $403.53. This balance consisted of monthly recurring charges, handset accessory charges, Equipment Installment Plan (“EIP”) charges, deposits and applicable taxes and fees. Additionally, there were credits and adjustment applied totaling $100.00 for various credits, Mobile Internet credits, and deposit returns updating the balance to 303.53.    With regards to Mr. [redacted]’ concerns regarding a line that was not suspended, T-Mobile records show that the lines ending in 5139 was activated on September 15, 2017 and line ending 6718 was activated on April 28, 2017 by authorized user John Paul [redacted] Jr. Furthermore the line ending in 6178 was suspended on May 13, 2017 per Mr. [redacted]’ request. On May 13, 2017, Mr. [redacted] requested the line ending 6718 be restored; however, he states that he had requested the line ending in 6718 be disconnected in May 2017. Regretfully, T-Mobile has no record to support this claim.   In effort to amicably resolve this matter, T-Mobile provided Mr. [redacted] a one-time courtesy credit in the amount of $400.00. Mr. [redacted] was provided with a bill explanation of the charges and credits. As of the date of this correspondence Mr. [redacted]’ account reflects a balance of $387.16.  T-Mobile regrets any inconvenience to Mr. [redacted].   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.     Rochelle M[redacted] Executive Response

February 2, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated January 28, 2017, regarding the above-referenced account. T-Mobile regrets any handset billing concerns Mr. [redacted] may have. T-Mobile records indicate Mr. [redacted] qualified for and took advantage our Jump! On Demand lease with a Samsung Galaxy Note 5 handset on September 16, 2015. At the time of Mr. [redacted]’s lease signing, he was not required to make a capital cost reduction payment, agreed to 18 monthly instalments of $29.00, and a purchase option price of $177.99 plus applicable taxes. As a courtesy to Mr. [redacted], on January 31, 2017, T-Mobile closed the lease of the Samsung Galaxy Note 5 handset. Additionally, on February 6, 2017, at the close of Mr. [redacted]’s current billing cycle, Mr. [redacted] will be issued a credit in the amount of $256.93 for the final two lease payments, as well as the purchase option price. T-Mobile regrets any inconvenience MR. [redacted] may have experienced. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Ronnie A[redacted] Executive Response