T-Mobile Usa Inc

March 14, 2016
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA  98327
            Re:      [redacted]
                        T-Mobile Account Holder: [redacted]
                        Your File No. [redacted]
                        T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated March 8, 2016 regarding the above-referenced account.  [redacted] and [redacted] is the same person. T-Mobile regrets that Ms. [redacted] feels that our investigation is not sufficient to resolve the concerns presented in her letter to your agency.
As indicated in Ms. [redacted] letter to your office and per T-Mobile’s conversation with Ms. [redacted] on March 1, 2016 T-Mobile confirms that Ms. [redacted] account remains cancelled with a zero balance.  In addition, the refund card has been cancelled. T-Mobile will provide a copy of this response by mail to Ms. [redacted]'s billing address as confirmation that her account remains cancelled with a zero balance.  In addition, this letter confirms Ms. [redacted] no longer has any financial obligation regarding the above referenced account.
T-Mobile regrets any inconvenience to Ms. [redacted] regarding this matter.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Luv V[redacted]
Executive Response
cc:            [redacted]
                 [redacted]
                 Godfrey, IL 62035-1531

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I agree that [redacted] was added in June 2015 but T-Mobile was unable to produce any documentation regarding the purchase on 10/24/2015. We again went in circles about the documentation they said they could confirm the store if I told them which one. Obviously since myself or [redacted] did not purchase these items I wouldn't be able to give that information. The two items on this EIP don't even match but one phone. I think this was an inside person at the store it was sold at and they sold them for cash. I felt talked down to the entire time I have dealt with T-Mobile about this issue. It would be better business for them to trust their customers.  Although I am happy that they are reversing the charges, I am not happy about the way I was not given the benefit of the doubt. I am nothing if not an honest and do not like the implication otherwise. I have been with them for 10 years or more and may change carriers after my legitimate EIPs are paid off.Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:i requested 3 things:1) Fix the process sonother customers don't go through thid2) Stop telling me I will not be charged when your systems don't agree3) Value my time, and don't message me nonsense  The response from T-Mobile:A) Is at times addressed to Mr [redacted] and at other times a Mr [redacted]?B) States that at the time of issuance a $25 deposit is taken from the customer. This has not been refunded to me.C) I appreciate they said so should ignore messages but on 8/22 T Mobile messaged me saying "Free T-Mobile Msg: Non-return fee of $312.84 for the 4G LTE Signal Booster (RS3) was added to your acct. per the device agreement terms." This was for an utbfT Mobile did credit me for the month but it's very poor that I had to escalate and pues 
Sincerely,
[redacted]

May 23, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]. [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May...

Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated May 12, 2017, regarding the above-referenced account. T-Mobile is pleased to advise that we have contacted Ms. [redacted] and resolved the matter to her satisfaction.
T-Mobile regrets any concerns Ms. [redacted] has experienced regarding her T-Mobile account. Please note anytime an account carries a past due balance, it may be subject to suspension and or cancellation. In addition, if a customer defaults on a payment arrangement that has been agreed to, then collection activity automatically resumes on the account. This means that the account may be suspended, cancelled or assigned to a third-party collection agency. T-Mobile records confirm that on December 21, 2016, payment arrangements were accepted by Ms. [redacted] with regard to her outstanding balance wherein Ms. [redacted] agreed to a future-dated payment in the amount of $260.00 to be drafted from her bank account, on January 4, 2017, and $389.32 to be drafted, on January 18, 2017. However, on January 4, 2017, the future-dated payment in the amount of $260.00 was declined due to insufficient funds. As payment was not received, the account failed payment arrangements and on January 7, 2017, the account was suspended for non-payment. On February 1, 2017, due to continued non-payment, Ms. [redacted]’ account was cancelled.
Please note that Ms. [redacted] had previously entered into an Equipment Installment Plan ("EIP") with the purchase of a Samsung Tab E tablet, an LG G-Pad Tablet, a Samsung Galaxy S7 Edge handset, and device accessories. Additionally, Ms. [redacted] had entered into a JUMP! On Demand ("JOD") lease for a LG V10 handset. If a customer has an open EIP or JOD lease and the account is canceled, any remaining open EIP, JOD lease charges, and associated purchase option price for JOD handsets, are accelerated and become due with the final billing statement. As such, when the account was canceled on February 1, 2017, the device payment plans were accelerated and posted to Ms. [redacted]’ billing statement dated February 21, 2017.
As stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessed. Therefore, on February 17, 2017, when a payment in the amount of $275.08 posted to Ms. [redacted]’ account and her services were restored the account was assessed a $20.00 restore from suspension fee per line of service.
Since that time, Ms. [redacted]’s EIPs have been reinstated and the accelerated EIP charges credited. However the JOD lease balance and purchase option price in the amount of $249.99 were not reinstated and remained as charges on Ms. [redacted]’s account which was reflected in the billing statement dated February 21, 2017. Please note that once a JOD lease is canceled, it cannot be reopened. This includes JOD leases that have been closed for non-payment.
Ms. [redacted]’ account remains active with a balance of $785.43 which consists of past due charges from the billing statements dated February 21, 2017, and March 21, 2017, monthly access charges, monthly equipment installments, applicable taxes, and fees from the billing statement dated April 21, 2017. It is T-Mobile’s position that the charges are valid and owed.
In addition, T-Mobile regrets any concerns Ms. [redacted] has experienced regarding the amount of her monthly billing statement. Records confirm that over the past 12 months, Ms. [redacted]’ billing statement has not reflected a balance of $180.00. T-Mobile has investigated Ms. [redacted]’ account records and based on the selected rate plan, features, and device payment plans, Ms. [redacted]’ monthly access charges are expected to be $260.48 before applicable taxes, fees, and monthly promotional bill credits.
As a courtesy to Ms. [redacted] and upon speaking to her, on May 18, 2017, T-Mobile advised Ms. [redacted] of the expected amount of her monthly charges to which she agreed. Additionally, at that time, T-Mobile agreed to apply a credit in the amount of $249.99 toward the account for JOD lease and purchase option charges which reduced the balance to $530.44. This balance consists of monthly recurring charges, monthly EIP, applicable taxes, and fees from the billing statements dated March 21, 2017, and April 21, 2017.
Furthermore, at that time, T-Mobile applied a hold to Ms. [redacted] account to prevent service interruption and to allow for Ms. [redacted] to remit payment thereby bringing the account to a current status. Please note that this hold will expire, on June 14, 2017, at which time regular collection activity will resume for any remaining outstanding balance. Pursuant to our conversation, Ms. [redacted] confirmed the matter is resolved and she has no further concerns.
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’ contact with our Customer Care. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Brandon M[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would just ask you change how you handle phones being returned and how your customer service reps handle calls from customers. This was a horrible experience to deal with and cost me time from my job to try and speak with rude employees of T-Mobile. Sincerely, [redacted]

March 1, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] & [redacted] To Whom It May Concern: T-Mobile USA, Inc....

(“T-Mobile”) is in receipt of your correspondence dated February 20, 2016, regarding the above-referenced account. T-Mobile records indicate that Mr. [redacted] activate a FlexPay account on service on September 14, 2010, and agreed to a two-year contract. Mr. [redacted] received two discounted handsets in exchange for a 24-month agreement, which stipulates an early termination fee of up to $200.00 per line of service. In review of the above-referenced account, T-Mobile records do not indicate Mr. [redacted] called our Customer Care on multiple occasions to dispute his usage charges. T-Mobile records indicate that Mr. [redacted] did have another account number [redacted] which was canceled on August 31, 2009. In review of the account ending in [redacted] there are supporting memos of Mr. [redacted] contacting Customer Care about his minutes. Please be advised the account concerns where addressed and the account ending in [redacted] was closed with a zero balance. The above-referenced account was canceled on June 1, 2011, due to non-payment. This unfortunately led to Ms. Mr. [redacted] account being assessed two $200.00 early termination fees plus applicable taxes. As this account was a FlexPay account the account remained active up to the date his service was paid at which time the account was suspended and Mr. [redacted] account was not assessed any additional service charges. On September 1, 2011, the account was forwarded to collection as payment was not received on the account at which time a collection fees was assessed in the amount of $103.33. This brought the balance owed to $500.39. On February 25, 2016, Mr. [redacted] was contacted by T-Mobile and advised of the findings to his dispute. It is T-Mobile’s position that debt is valid and owed. Nevertheless, in an effort to amicably resolve the matter and as a gesture of goodwill, T-Mobile offered to remove any negative reporting of the account in exchange for payment in full. Mr. [redacted] declined the offer and was advised the offer would be valid for 30 days. On February 26, 2016, Mr. [redacted] contacted T-Mobile to accept the previous offer. Mr. [redacted] made a payment in the amount of $500.39 to bring his account to a zero balance. As such, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debt. Please note that it may take up to 90 days for Mr. [redacted] credit report to reflect the change. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Robert R[redacted] Executive Response

June 8, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated May 29, 2017, regarding the above-referenced account.
T-Mobile regrets the concerns Mr. [redacted] experienced when attempting to transfer his lines of service to another user. T-Mobile records indicate that as of April 21, 2017 Mr. [redacted] contacted T-Mobile and agreed to release the lines ending in [redacted] and [redacted] to a new customer. Upon requesting a Change of Responsibility (“COR”), Mr. [redacted] was advised that he would be responsible for locating the new customer and that the new customer must contact T-Mobile within 30 days, qualify for credit, and agree to the Terms and Conditions of service before the transfer could be completed. A COR is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or business. It is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s) and, if applicable, the equipment moved to the new account. At the time Mr. [redacted] requested the COR he was advised the new customer must contact T-Mobile and qualify to have the lines of service transferred to their name within 30 days.
Mr. [redacted] was contacted on May 31, 2017, and advised that the lines of service were not transferred to a new user. Mr. [redacted] was offered to cancel the lines of service as the user had not accepted responsibility of the lines however, Mr. [redacted] declined the offer. T-Mobile attempted to contact Mr. [redacted] on June 6, 2017, and June 7, 2017, to confirm the action he would like to take with the remaining lines of service, however, our attempt have been unsuccessful.
It is important to note that as the 30 days has passed should Mr. [redacted] wish to continue with the COR or cancel the lines ending in [redacted] and [redacted] he can do so by contacting T-Mobile’s Customer Care at 800-937-8997. T-Mobile regrets any inconvenience this may have caused Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].

Very truly yours,
T-MOBILE USA, INC.
Jessica G[redacted] Executive Response

May 1, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:     ...

[redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 18, 2017, regarding the above-referenced account.    T-Mobile regrets that Mr. [redacted] has concerns with the Wi-Fi CellSpot Router return.  On April 29, 2016, Mr. [redacted] purchased a Wi-Fi CellSpot Router for $105.19 and it was delivered to him on May 6, 2016 per UPS tracking number [redacted].   As of the time of Mr. [redacted]’s purchase, T-Mobile provided a 14-day return period which allowed Mr. [redacted] to use the equipment to see if it meets his needs.  If the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange.  T-Mobile records do not indicate that the equipment was received during the 14-day return period.  The tracking number that Mr. [redacted] provided indicates a return to our National Return Center (“NRC”) on June 6, 2016, which was beyond the return period.    On May 1, 2017, T-Mobile requested a refund in the amount of $105.19 to be applied to the original Discover card ending in 1392, Mr. [redacted] should allow up to three business days for the funds to be available.  T-Mobile respectfully declines to issue additional compensation to Mr. [redacted] for this matter.   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Ally Y[redacted] Executive Response

April 19, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt...

of your correspondence dated April 14, 2017, regarding the above-referenced account. T-Mobile regrets any concerns Ms. [redacted] experienced in regards to a hard T-Mobile credit inquiry on her credit report.
Please be advised that all customers applying for new service with T-Mobile are required to have a credit check. In order to run a credit check, customers are required to provide a social security number and a government issued identification. T-Mobile runs credit on new service applications to determine line limits, deposits, and rate plan requirements.
T-Mobile records reflect that Ms. [redacted] contacted T-Mobile on April 12, 2017, to gather information about having a T-Mobile account. Please note that T-Mobile does not have Ms. [redacted]’s information to run a hard credit inquiry, however our records confirm that Ms. [redacted] provided the needed information to have a hard credit inquiry ran to verify if she would qualify for services.
T-Mobile has requested to have the credit inquiry processed on April 12, 2017, to be deleted from Ms. [redacted]’s credit report. Please note that it may take up to 90 days for Ms. [redacted]’s credit report to reflect the change. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Juan B[redacted]
Executive Response

Revdex.com: I have finally received my replacement phone 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

July 2, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted]. [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated June 21, 2016, regarding the above-referenced account. We are glad to report to your office that upon speaking with Ms. [redacted] she confirmed that her concerns have been resolve to her satisfaction. T-Mobile regrets hearing of Ms. [redacted]’s concerns with the delay in receiving her equipment refund and its current status. Please be advised that we make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’s recent contact with our corporate offices. T-Mobile has investigated this matter and we confirmed that on April 23, 2016, T-Mobile processed a refund in the amount of $708.25 for the reimbursement of the return of Ms. [redacted]’s two iPhone 6s 16GB devices in the form of a paper check. Please note that when a retail location initiates a refund for a return purchase, the refund needs to be processed to the same method of payment. As Ms. [redacted], originally paid for her devices with her MasterCard ending in 7840, the paper check refund was declined. On June 29, 2016, T-Mobile contacted Ms. [redacted] to discuss her concerns and process her refund. Ms. [redacted] provided us with her account and routing information to complete a direct deposit. On June 30, 2016, T-Mobile received confirmation that the refund was processed successfully. Please allow one to three business days for the funds to become available in Ms. [redacted] financial institution. T-Mobile regrets any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Maggie R[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

August 4, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May...

Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 28, 2016, regarding the above-referenced account. Please be advised we confirmed [redacted] is [redacted]’s maiden name. T-Mobile regrets any billing concerns Ms. [redacted] may have experienced. On July 29, 2016 we spoke with Ms. [redacted] and advised her that her account had a balance of $388.28 and was sold to a third-party collection agency AFNI Inc. on December 4, 2010. T-Mobile records confirm that on September 29, 2005, Ms. [redacted] participated in T-Mobile’s now grandfathered Handset Upgrade Program. At the time of Ms. [redacted]’s participation, the Handset Upgrade Program provided a substantial discount on new handsets in exchange for a new 24 month contractual agreement or the choice to purchase the handset at full retail price with no contract requirement. At the time of the upgrade, Ms. [redacted] received a substantial discount in exchange for the 24-month contract that stipulates up to a $200.00 early termination fee if service was canceled prior to September 29, 2007. As the last payment remitted to the account was on December 17, 2005 in the amount of $8.00, the account was canceled on March 6, 2006, for non-payment and the early termination fee was applied to Ms. [redacted]’s final balance. The remaining $188.28 was for services used from January 21, 2005 through March 6, 2006. However, as a courtesy to Ms. [redacted], and in an effort to amicably resolve this matter, T-Mobile repurchased the account and once the process is complete we will waive the reaming balance of $388.28 reducing the balance to zero. Please be advised, T-Mobile has instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debt. Please note that it may take up to 90 days for Ms. [redacted]’s credit report to reflect the change. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Daniel R[redacted] Executive Response

May 10, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May...

Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 28, 2017, regarding the above-referenced account.
T-Mobile regrets any concerns Ms. [redacted] experienced with her T-Mobile account billing. T-Mobile records confirm that on March 27, 2017, Ms. [redacted] created a payment arrangement for two installments to pay $102.00 on April 10, 2017 and $102.00 on April 24, 2017. On April 24, 2017, Ms. [redacted] contacted Customer Care to request for another extension but regretfully a payment arrangement cannot be altered or removed once it is already made. On April 26, 2017, the payment arrangement failed and the account was suspended for non-payment on April 27, 2017. In addition, when Ms. [redacted] made a payment on the same day for $102.00, the account was reactivated and was assessed a $20.00 restore from suspension fee per line of service.
In an effort to amicably resolve this matter, as a one-time exception, T-Mobile applied a courtesy credit of $102.00 credit to Ms. [redacted]’s account. As of May 9, 2017, Ms. [redacted]’s account balance is $296.23, which consists of her monthly recurring charges from May 2, 2017 through June 1, 2017; restore fees, monthly Equipment Installment Plan, and applicable taxes and due on May 22, 2017. T-Mobile regrets any misinformation to Ms. [redacted] regarding this matter.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Ligia M[redacted]
Executive Response

Complaint: [redacted]
I am rejecting this response because:  There was no mention as to whether this overdue bill would affect my credit rating.  There was no mention how other innocent consumers would be protected when they switch carriers.  How will bills be sent to consumers and how can they pay bills electronically after they switch carriers?  
Sincerely,
[redacted].

September 30, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is...

in receipt of your correspondence dated September 22, 2015, regarding the above-referenced account. Please be advised that we have made several attempts to contact Ms. [redacted]; however our attempts have been unsuccessful. As such, T-Mobile will make every effort to address her concerns within this letter. T-Mobile regrets any frustration Ms. [redacted] encountered with her taxes. Please understand that taxes vary among different states, cities and counties, due to differences in rates for the local portion of the tax. Geographical tax jurisdictions are composed of cities, unincorporated county areas, and transportation districts. Tax laws require that mobile service be taxed based on the subscriber’s Primary Place of Use (PPU) which may or may not be the same as the subscriber’s billing address. Taxes are charged at both the individual line level and the account level. For example, individual line level charges are billed based on the PPU provided for that line of service. In a family or business account, that means that different lines used in different locations are taxed according to where each is used provided that each line has an up to date PPU on file with T-Mobile. The account level charges are based on the billing address for the account. Some taxes and fees are flat rate charges that do not vary. However, some are based on a percentage of the charges associated with the account or line of service and as such, may vary depending on usage and/or other charges assessed. All taxes are collected and remitted as required by state, local and federal governments. Upon receipt of Ms. [redacted]’s correspondence, we reviewed her account and have confirmed that, since the date of activation on November 12, 2011, the PPU on numbers ending in[redacted] was [redacted] Unit [redacted], Tempe, AZ 85281-780. Our records confirm that we did not receive notification of the incorrect PPU until September 21, 2015, when it was changed to [redacted], Phoenix, AZ 85041-4324. Please be advised that in T-Mobile’s Terms and Conditions, customers are advised that they are required to notify us of any disputed charges within 60 days of T-Mobile providing notice of the charges. If a customer does not report the dispute within that time frame, they waive their right to dispute the charges. Therefore, it is T-Mobile’s position that Ms. [redacted] was billed correctly. Nevertheless, in an effort to amicably resolve this issue, T-Mobile has applied a $191.25 credit to Ms. [redacted]’s account for one month of service charges. This credit has reduced Ms. [redacted]’s account balance to a credit balance of $226.25. Ms. [redacted] may verify her current balance by dialing #225# or by visiting www.T-Mobile.com. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INC. Brian W[redacted] Executive Response

Revdex.com:
   Re:  ID# [redacted]   I have received the refund due me from T-Mobile.  Thank you for your assistance in resolving this matter.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. T-Mobile and I are currently working towards an amicable close to this complaint.

May 11, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA,...

Inc. (“T-Mobile”) is in receipt of your correspondence dated April 29, 2017, regarding the above-referenced account.
T-Mobile regrets that Ms. [redacted] decided to cancel her T-Mobile account. T-Mobile records confirm that on March 17, 2016, pursuant to Ms. [redacted]’s request, her account was canceled. On March 18, 2016, T-Mobile closed all of Ms. [redacted]’s remaining Equipment Installment Plan (EIP) when she returned her equipment. Although T-Mobile provided Ms. [redacted] with a 14-day equipment return period during which she could return her purchased device if it did not meet her needs for a full refund, Ms. [redacted] was still responsible for the monthly access charges for services rendered. We are sorry for any confusion.
Ms. [redacted]’s account was canceled with a balance of $47.00, which consists of her monthly recurring charges for service. T-Mobile provided Ms. [redacted] with a billing notification, multiple phone calls, and letters from our Financial Care department providing the account balance and payment due date. As payment was not received timely, on August 3, 2016, T-Mobile transferred Ms. [redacted]’s account to a third party collection agency, Diversified Consultants, Inc., in an attempt to collect the past due balance. Between the dates of August 3, 2016 and April 8, 2017, Ms. [redacted]’s account was transferred to several different collection agencies and was most recently with Amsher, Inc. It is T-Mobile’s position that the balance is valid.
However, in an effort to amicably resolve this matter, on May 10, 2017, T-Mobile applied a courtesy credit of $47.00 to Ms. [redacted]’s account for her monthly recurring charges. T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debt. Please note that it may take up to 90 days for Ms. [redacted]’s credit report to reflect the change. As of May 10, 2017, Ms. [redacted]’s account remains canceled with a zero balance. T-Mobile regrets any inconvenience to Ms. [redacted] regarding this matter.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Ligia M[redacted]
Executive Response

Complaint: [redacted]I am rejecting this response because: She called one day and the line got disconnected and I haven't head anything from this lady till now. As far as the watch I didn't get the watch but I did inquire about it in store and they didn't have any. The next time I inquired about it was when my account was over $700 and they told me I needed to make a payment. I'm still not understanding how I'm paying $70 per line and it was suppose to be a family plan with the military discount. This representative has my number and hasn't used it since. I want my money back on my card or the next step is my lawyer.Sincerely,[redacted]