T-Mobile Usa Inc

T Mobile refuse my request three times for this refund. What gives them the right to hold my money? It was a honest mistake of an over payment and I called them the next day am. And I was told something different every time. I spoke to someone. They never kept any notes of my calls. Wow good business and than they think saying sorry corrects this. Sad I have been with them for a long time. Oh know if anyone uses T Mobile be aware!! 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Tell us why here... February 1, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA  98327 Re: [redacted]T-Mobile Account Holder: [redacted] [redacted]Your File No. [redacted]T-Mobile Account No. [redacted]To Whom It May Concern:T-Mobile USA, Inc. (“T-Mobile”) is in receipt of a letter dated January 26, 2018, from [redacted] regarding the above-referenced account.  As previously mentioned, Ms. [redacted] is an authorized user of the accountT-Mobile regrets to hear that Ms. [redacted] feels our previous response was not sufficient to address her concerns.  We have attempted to contact Ms. [redacted] at the number she provided to your agency and unfortunately, we have been unsuccessful in discussing her concerns.   As mentioned in our previous response, T-Mobile records reflect that on December 14, 2017, Ms. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Note 8 handset, as well an Alcatel A30 Tablet with the addition of a new mobile internet line of service ending in 5031.  Upon review, T-Mobile records reflect that during this time period there was no offer that would allow the tablet to be free. On January 25, 2018, Ms. [redacted] returned the Alcatel A30 Tablet.  Also on that date, the mobile internet line ending in 5031 was canceled.  Our records confirm that a restocking fee was not charged on the date of the return.  T-Mobile regrets any inconvenience this may have caused Ms. [redacted].  Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].Very truly yours,T-MOBILE USA, INC.Dolly A[redacted]Executive Response

Tell us why here... February 8, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA  98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted]To Whom It May...

Concern:T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated January 27, 2018, regarding the above-referenced account.  T-Mobile is pleased to inform you that upon speaking with Ms. [redacted], she confirmed that her concern has been resolved to her satisfaction.T-Mobile regrets any concerns Ms. [redacted] has experienced regarding our JUMP! On Demand (“JOD”) program and we appreciate the opportunity to address her concerns.  On July 8, 2016, Ms. [redacted] qualified for and took advantage of our JOD option with the lease of an LG G5 Silver handset.  Please note that Ms. [redacted] was not required to remit a capital cost reduction payment but agreed to 18 monthly installments of $21.00, as well as a final Purchase Option Price (“POP”) in the amount of $131.06 should she elect to keep the handset upon completion of the lease.  T-Mobile records indicate that on November 20, 2017, Ms. [redacted]’s lease ended and the POP was assessed to her December 20, 2017, billing statement.  Please note that this information is disclosed in the JOD agreement upon the lease of a new handset.  Upon speaking with Ms. [redacted] on January 30, 2018, she confirmed that she did agree to the lease while in the retail location.  In effort to amicably resolve Ms. [redacted]’s concerns, on January 30, 2018, T-Mobile issued a credit in the amount of $131.06 to her T-Mobile account for the cost of the POP resulting in a revised balance of $272.79, which is due on February 12, 2018.  T-Mobile regrets any inconvenience to Ms. [redacted].Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].Very truly yours,T-MOBILE USA, INC.Alyssa O[redacted]Executive Response

September 15, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:     ...

[redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated September 7, 2017, regarding the above-referenced account.    T-Mobile regrets any concerns Mr. [redacted] has in regards to his T-Mobile account. T-Mobile records confirm that Mr. [redacted] activated services on April 28, 2017.  Mr. [redacted] was subscribed to the T-Mobile ONE with taxes included rate plan for $75.00 monthly for his mobile number ending in [redacted].  Please note that Mr. [redacted]’s account was billed by a system known as “bill current”. His billing cycle ran from the 29th of one month to the 28th of the following month due on the 21st of the month.    Mr. [redacted]’s billing statement dated April 29, 2017, was provided showing a balance of $70.00.  This balance included charges for services from April 29, 2017 through May 28, 2017, and was due on May 21, 2017.  It is important to note that Mr. [redacted] had Autopay wherein the amount of $70.00 was scheduled to be withdrawn from his financial institution on May 18, 2017.  T-Mobile records indicate that Mr. [redacted] removed the AutoPay feature on May 16, 2017, via the ww.t-mobile.com website.  Mr. [redacted] did not remit payment for the abovementioned balance.  Therefore, the balance of $70.00 was carried forward to Mr. [redacted]’s following billing statement.    Mr. [redacted] account was canceled on May 28, 2017, pursuant to his request.  On May 29, 2017, Mr. [redacted]’s final billing statement was provided showing a balance of $70.17 which included a past due balance of $70.00 for charges on his April 29, 2017 billing statement, and new charges of $0.17.  Please note, T-Mobile’s first contact with Mr. [redacted] regarding his balance was on September 6, 2017, after the balance had been referred to a third party Collection Agency.  T-Mobile regrets any misunderstanding to Mr. [redacted] regarding his balance after cancellation.   After Mr. [redacted]’s account was cancelled, T-Mobile’s Financial Care Department attempted to contact him in an effort to resolve his outstanding balance.  As T-Mobile was unsuccessful in collecting payment for Mr. [redacted]’s account, it was referred to a third-party collection agency Receivables Performance Management for the collection of the past due balance.  As stated in our Terms and Conditions, accounts that are referred to a third party collection agency may be charged a one-time collection fee.  The amount of a collection fee is determined by the amount of the past due balance.  Accordingly, a one-time collection fee in the amount of $17.54 was charged to the account, which left a revised final balance in the amount of $87.71.   Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned may.  The account may be reported to the credit bureau while a balance remains outstanding.    On September 6, 2017, Mr. [redacted] made a payment directly through T-Mobile in the amount of $87.71.  Mr. [redacted]’s credit file will be updated within 90 days showing paid in full.  T-Mobile respectfully declines Mr. [redacted]’s request to remove the negative reporting from his credit file as the balance that was owed was valid and due.  T-Mobile regrets any inconvenience to Mr. [redacted].   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Nicole C[redacted] Executive Response

October 9, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account No....

[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated September 26, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted] and that he has designated [redacted] as an authorized user of the account. T-Mobile is pleased to report that we spoke to Ms. [redacted] and she confirms that her concerns have been resolved to her satisfaction.
T-Mobile regrets any concerns that Ms. [redacted] has in regards to her monthly bill and a line on her account. T-Mobile records indicate that on September 12, 2017, Mr. [redacted] activated his above account. At the time of activation, Mr. [redacted] elected to subscribe to the $110.00 T-Mobile ONE rate plan which provides his first two mobile numbers ending in 6290 and 6310 with unlimited voice service, text and picture messaging and 4G LTE data depending on the handset. In addition, Mr. [redacted] has one more line ending in 6394, which is billed at $45.00 per month.
Additionally, on September 12, 2017, a Mobile Internet line ending in 6882 was added and was placed on the $25.00 2GB Mobile Internet rate plan. After reviewing Ms. [redacted]’s correspondence to your office, T-Mobile was able to confirm that this Mobile Internet line was added inadvertently. T-Mobile regrets any inconvenience.
In Ms. [redacted]’s correspondence she stated she was advised that her third mobile number which ends in 6394 would be free. Please note that T-Mobile was unable to locate any free or discounted line promotions that were running at the time of Mr. [redacted]’s activation. T-Mobile regrets any misunderstanding to Mr. [redacted].
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’s contact with our retail location and Customer Care.
Please be advised that on September 19, 2017, Ms. [redacted] was provided a credit of $15.00 which was for the Mobile Internet line mentioned above. Additionally, on September 24, 2017, Ms. [redacted] was provided a credit of $65.00. After the credits were provided, this left a revised balance of $90.00, which is due on October 6, 2017.
In effort to amicably resolve this matter, T-Mobile canceled the Mobile Internet line ending in 6882. Please be advised that T-Mobile will follow up on the account when the October 14, 2017, billing statement has generated and will adjust any final charges for the mobile internet line. Ms. [redacted] accepted this as resolution to her concerns. T-Mobile regrets any inconvenience to Ms. [redacted].
Please be advised that based on the above information, Mr. [redacted]’s monthly cost is estimated to be $155.00 before any applicable AutoPay credits. It is important to note that T-Mobile does provide a $5.00 monthly credit for any customer on our T-Mobile ONE rate plan and is subscribed to AutoPay. It is important to note that as of October 6, 2017, Mr. [redacted] is currently not subscribed to AutoPay. However, in the further if Mr. [redacted] wishes to subscribe he can visit www.myT-Mobile.com to activate it on his account.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 844-213-3926 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Melyssa G[redacted]
Executive Response

July 21, 2015
FILED ELECTRONICALLY
 
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA  98327
 
            Re:      [redacted]
                        Your File No. [redacted]
                        T-Mobile Account No. [redacted]
 
To Whom It May Concern:
 
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 10, 2015, regarding the above-referenced account. 
 
T-Mobile regrets that Ms. [redacted] is dissatisfied with our response to your office.  As previously stated, Ms. [redacted] sent her Equipment Installment Plan (EIP) reimbursement information to T-Mobile on May 23, 2015.  On June 19, 2015, T-Mobile declined Ms. [redacted]’s request as the handset traded-in to T-Mobile was physically damaged.  As stated in the terms of the reimbursement, the handset must be in good working order to qualify for the reimbursement.
 
T-Mobile thanks Ms. [redacted] for providing copies of a Chat transcript she had with T-Mobile in regards to the trade-in device.  In the Chat Ms. [redacted] was advised her handset must meet the inspection requirements to be eligible for a full reimbursement. 
 
T-Mobile contacted Ms. [redacted] on July 20, 2015, and amended our previous offer.  T-Mobile agreed to apply a $200.00 bill credit to Ms. [redacted]’s account if she provides a copy of the final billing statement from her previous carrier showing the remaining EIP balance.  We are happy to report Ms. [redacted] has accepted this offer as a resolution to her concerns.  T-Mobile regrets any inconvenience to Ms. [redacted]. 
 
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. 
 
Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at [redacted]
 
 
Very truly yours,
 
T-MOBILE USA, INC.
 
Jason M[redacted]
Executive Response

August 17, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 3, 2017, regarding the above-referenced account.
T-Mobile sincerely regrets any inconvenience Mr. [redacted] has experienced regarding T-Mobile’s 2017 Samsung Buy One Get One offer. From May 12, 2017, through May 24, 2017, eligible customers who purchased two Samsung Galaxy S8 devices on T-Mobile’s Equipment Installment Plan (“EIP”) offering and activated a new line, could get a Samsung Galaxy S8 device free after rebate. T-Mobile records confirm that Mr. [redacted] purchased two Samsung Galaxy S8 devices on May 22, 2017, using T-Mobile’s EIP offering. Regretfully, as Mr. [redacted] paid off his EIP for his equipment prior to being approved for the rebate he was no longer qualified for this promotion.
Nevertheless, in an effort to amicably resolve this matter, on August 7, 2017, T-Mobile issued a refund in the amount of $750.00 in the form of a prepaid debit card to the billing address on file. This refund represents the $750.00 cost of one of the Samsung Galaxy S8 devices. Please note it may take seven to ten business days to receive the refund in the mail.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Zachary S[redacted]
Executive Response

February 16, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is...

in receipt of your correspondence dated February 9, 2016, regarding the above-referenced account. T-Mobile is pleased to report that Mr. [redacted] concerns have been resolved to his satisfaction. T-Mobile regrets any inconvenience Mr. [redacted] experienced in regards to his JUMP! On Demand lease upgrades. JUMP! On Demand provides customers with the ability to lease their handsets. Customer may be required to pay a capital cost reduction at the time of lease signing based upon their credit and or choice of device. Customers only pay taxes on the capital cost reduction at the time they receive the device. Then during the 18 month term, customers pay a monthly lease payment and applicable taxes along with their monthly service bill. JUMP! On Demand is the perfect program for customers who like to get the newest device as it provides them the opportunity to upgrade their device for a new one up to three times per 12 months by turning in their original device and entering into a new lease for the upgrade. At the end of the 18 month term period, customers can return the device, upgrade to a new device or, if they have decided that they wish to own it, can do so by paying the purchase option. T-Mobile records indicate that on December 2, 2015, Mr. [redacted] qualified for and took advantage of T-Mobile’s JUMP! On Demand lease offering, with the lease of an Apple iPhone 6s Rose Gold handset with 128GB of memory. Mr. [redacted] was required to pay a capital cost reduction of $199.99 and agreed to 18 monthly lease payments of $29.00. On February 6, 2016, Mr. [redacted] traded in his Apple iPhone 6s handset and began a new lease on a Blackberry STV 1001 Black handset. Mr. [redacted] was not required to pay a capital cost reduction and agreed to 18 monthly lease payments of $34.00. It is important to note that the trade-in of a device within the retail store is a final transaction. Pursuant to the agreement signed at the time of the trade-in, Mr. [redacted] agreed to and accepted terms which included statements such as “You are giving up full ownership rights to the Handset”, “the sale of Your Handset is final, non-refundable and non-returnable (unless otherwise required by law)”, and finally, “By surrendering Your Handset, You are accepting the Offer Price and have read and agreed to the T-Mobile Device Recovery Program Terms and Conditions”. In an effort to amicably resolve the matter, on February 8, 2016, Mr. [redacted] traded-in the Blackberry handset, closing the remaining lease, and began a new lease on an Apple iPhone 6s Plus handset with 128GB of memory. At the time of Mr. [redacted] lease activation, he was required to pay a capital cost reduction of $229.99 and agreed to 18 monthly lease payments of $27.00. On February 11, 2016, T-Mobile sent Mr. [redacted] a refund in the amount of $229.99 for the capital cost reduction, in the form of a prepaid refund card, directly to his billing address. Mr. [redacted] may expect receipt of the card within seven to ten business days. Mr. [redacted] has accepted this as a resolution to his concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext.[redacted] Very truly yours, T-MOBILE USA, INC. Diana J[redacted] Executive Response

Tell us why here...
October 2, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
[redacted]
[redacted]
Re: [redacted] Your File No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc....

(“T-Mobile”) is in receipt of your correspondence dated August 27, 2017, regarding the above-referenced file number
Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accounts. Investigation of this issue has confirmed that [redacted] is not an authorized user on the account which is associated with the mobile number they provided and as such, we will not be contacting [redacted] regarding their correspondence to your office. The account holder of record may add [redacted] to the account by contacting T-Mobile Customer Care 24 hours a day at [redacted]. Additionally, they may have one of the authorized users on the account contact me at the number below to discuss this matter further. T-Mobile regrets any inconvenience to K Patel.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at [redacted]

August 22, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:     ...

[redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 10, 2017, regarding the above-referenced account.    T-Mobile regrets any inconvenience Ms. [redacted] may have experienced.  Please be assured that T-Mobile takes allegations of employee misconduct very seriously.  Please note that T-Mobile has taken the appropriate steps and is currently investigating this matter.  It is important to note that we are unable to disclose the findings in this matter due to internal employee privacy policies.    T-Mobile records indicate that as of August 9, 2017, Ms. [redacted] participated in T-Mobile’s Equipment Installment Plan (“EIP”) offering for an Apple iPhone 7 128GB handset with a down payment of $125.99 and 24 monthly payments of $26.00.  Additionally, a mobile number ending in 3169 was activated on Ms. [redacted]’ account, and accessories were place on an EIP as well.   Please be advised the accessories enrolled in EIP on that same date with the Apple iPhone 7 128GB handset were closed out as returned as of August 10, 2017.  T-Mobile has also confirmed the additional mobile number ending in 3169 that was activated on August 9, 2017, was cancelled on August 10, 2017.   In an effort of good faith, as of August 18, 2017, a credit in the amount of $235.00 was applied towards the balance of Ms. [redacted]’ Apple iPhone 7 128GB handset.  The remaining balance for the device is $363.00.  T-Mobile regrets any inconvenience to Ms. [redacted].   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Jessica G[redacted] Executive Response

March 16, 2018
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted] L. [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated March 12, 2018, regarding the above-referenced account. Please be advised that T-Mobile has confirmed that [redacted] and [redacted] are one and the same.
T-Mobile regrets any continued concerns Ms. [redacted] experienced regarding the final balance on her account. Please be advised that as mentioned in our previous correspondence dated February 14, 2018, T-Mobile investigated this matter and found that the Change of Responsibility (“COR”) for Ms. [redacted]’s mobile number ending in 8025 was processed on August 19, 2017. As of that date, Ms. [redacted] was no longer financially responsible for the mobile number ending in 8025.
Please be advised that at the time of the COR, T-Mobile offered the new customer the ability to take over any Equipment Installment Plan (“EIP”) that was associated with the line being transferred. Please note that an email was sent to the new customer with the new EIP agreement for their account. Regretfully, as the new EIP agreement was not accepted by the new customer, Ms. [redacted] remained responsible for the full final balance of any EIP associated with the line.
It is important to note that mobile number ending in 8025 was the last remaining line on the account, once the COR was completed that account was then canceled in full. Please be advised that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statement. This information is disclosed within the EIP agreement provided at the time of purchase.
Upon speaking with Ms. [redacted] on February 27, 2018, T-Mobile has advised that she has been billed correctly. T-Mobile has respectfully declined Ms. [redacted]'s request to have negative reporting removed as T-Mobile considers that balance valid. Ms. [redacted] requested for us to contact her daughter at mobile number ending in 5565 at a later time that day. Please note that T-Mobile did contact MS. [redacted]’s daughter; regretfully, she was unable to speak at the time. Please note that T-Mobile did make a second attempt at a later time to contact Ms. [redacted]’s daughter. Regretfully, T-Mobile was unable to reach Ms. [redacted]’s daughter in our second attempt.
Upon speaking with Ms. [redacted] on March 14, 2018, T-Mobile has explained again to Ms. [redacted] that she has been billed correctly as the email for the EIP transfer was not accepted she remained responsible for the final balance of the handset.
Please be advised that T-Mobile does not report directly to credit bureaus; however, the third party collection agency assigned to the account may. Ms. [redacted] may contact Diversified Consultants Inc. (“DCI”) directly at 877-550-1981 to review payment options. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. 341-8055.
Very truly yours,
T-MOBILE USA, INC.
Juan [redacted] Executive Response

November 24, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated November 18, 2015, regarding the above-referenced account. T-Mobile regrets any concerns to Mr. [redacted] regarding his T-Mobile account billing. T-Mobile records confirm that on July 27, 2015, Mr. [redacted] activated two mobile numbers ending in [redacted]. Mr. [redacted] was subscribed to our now grandfathered promotional rate plan Simple Choice North America Unlimited Talk, Text, and Data with 10GB of 4G speed data 2 lines for $100.00 per month. Mr. [redacted] also activated a mobile broadband line ending in 5916 and subscribed to our promotional Mobile Internet on Demand for $10.00 per month and receives a $10.00 credit. Mr. [redacted]’s monthly access charges are $100.00 before applicable taxes. T-Mobile records confirm that as of July 27, 2015, Ms. [redacted]’s account is participating in our Advantage Program. T-Mobile offers corporate discounts to individuals who are active employees at large businesses that are included in our corporate agreement list. This Discount Program is referred to as the T-Mobile Advantage Program. This is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collective. Customers are required to recertify their employment on an annual basis to maintain their monthly discount. As of April 1, 2014, the Advantage Program changed and the current Advantage Program removed the monthly discount and offers new customers a $25.00 Reward Card for each new device or tablet that is purchased. Ms. [redacted]’s account is eligible for a monthly discount of 15% regardless of the new Advantage program per the MCSA agreement between T-Mobile and The [redacted] Company. The reason that Mr. [redacted] is not receiving his monthly discount is because this plan is a promotion plan that is not eligible for discounts; as it is already provided at a promotional discount. However, in an effort to amicably resolve this matter, Mr. [redacted] may choose another rate plan that does qualify for a monthly corporate discount like our $80.00 Simple Choice North America Family Double your Data rate plan for $80.00 per month, which provides unlimited talk, text, and data with 4G speeds up to 2G for the first two lines. Also, we are offering our Simple choice North America Family Match rate plan for $100.00 per month, which provides unlimited talk, text, and data with 4G speeds up to 6GB. Mr. [redacted] may contact me at the number provided below to discuss rate plan options. T-Mobile regrets any inconvenience to Mr. [redacted] regarding this matter. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Leah T[redacted] Executive Response

Complaint: [redacted]
I am rejecting this response because of this statement from Mr. G[redacted]. "Mr. [redacted] exhausted his eligibility for the 2016 Friends & Family 2 Lines on Us offer when his two lines [redacted] and [redacted] were activated. Although Mr. [redacted]’s mobile number ending in [redacted] was originally activated within the offer window, he would not qualify for the monthly bill credits for his line ending in [redacted] and as such, it is T-Mobile’s position that no credits or compensation are owed for this line."As stated in my original complaint, Mobile Internet Line ending in [redacted] was indeed activated Friday, November 18th. Two days later on Sunday, November 20th, I requested the Loyalty Department at T-Mobile to replace that line with a Mobile Number Line. The representative informed me that while she could not replace the line as that would void the promotion, she would change it to an "On Demand Only" line and then add a Mobile Number line as requested (which ended up being Mobile Number ending in [redacted]).I would request Mr. G[redacted] to review the recorded phone call and the notes from Sunday, November 20th for clarification. I have attempted to explain this myself by reaching out to Mr. G[redacted] at extension [redacted] over the past three weeks and have left numerous voicemails, and have received no reply.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Please see email I sent to T-Mobile below, clearly telling them that the response has inaccurate information. At that point I had not yet decided to accept or reject the response of T-Mobile on Revdex.com and offered them a chance to correct the facts. Since I have not yet heard from them, I decided to post my email to them as is below 
Sincerely,
[redacted]-- Email sent to T-Mobile Specialist who responded to the Revdex.com complaint Dear Anthony,Revdex.com sent me your reply and asking me to either accept or reject it. Unfortunately, it still contains mistakes. I have not accepted nor rejected it yet.  This is what you stated in your reply to the Revdex.com."T-Mobile records indicate that on March 5, 2017, Mr. [redacted] purchased an iPhone 7 Plus 128GB handset on EIP for use on the mobile number ending in [redacted]. As T-Mobile records indicate that Mr. [redacted] did not port in a number, nor did he have a qualifying Unlimited Data feature, he was not eligible for the rebate. As Mr. [redacted] did not meet the promotional requirements, it is T-Mobile’s position that a rebate was not issued for the 2017 Q1 Apple Promotion. "This is not accurate for the following reasons:1- The [redacted] number is a NEW number that was ported to T-Mobile on the night before via customer service on T-mobile 611 number. Please review your records. If your records are incomplete, I will be happy to log onto my T-mobile account and send you the update there that shows when the number was ported to T-mobile. 2- I was not informed that my rate plan does not qualify and that is the crux of the problem!!! The employee processed all the paperwork, took my phone, accepted my payment without telling me that I do not qualify .. How was I to know that I do not qualify. It is his responsibility to check !The way the response is written above is incorrect because, a) it has wrong facts ( I had ported a number) and b) it hints that I knowingly was trying to cheat T-Mobile into giving me the rebate which is NOT the case. Please revise your response to reflect the accurate facts, so that I can accept it on Revdex.com.Thank you[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The T-Mobile representative handling my complaint has assured me that T-Mobile has not reported the charge in dispute to the three credit reporting bureaus. She has also provided me with the contact information for the arbitration company handling another issue linked to this complaint. As long as the charge is cleared and is not reported on my credit report, I am satisfied with the resolution offered.Sincerely, [redacted]

December 14, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated December 9, 2015, regarding the above-referenced account. T-Mobile is pleased to inform you that we spoke with Ms. [redacted] and she confirmed that her concerns have been resolved to her satisfaction. T-Mobile regrets any frustration Ms. [redacted] encountered with her equipment order. Our records confirm that on November 11, 2015, Ms. [redacted] placed an order for a new Samsung Galaxy S5 for number ending in [redacted] through our Handset Upgrade Program. Ms. [redacted] elected to finance the equipment through the Equipment Installment Plan (“EIP”) offering wherein she made a down payment of $27.40 and agreed to pay the remaining balance of $399.99 in 24 monthly installments of $16.67. We have reviewed the order and verified that the equipment was not delivered to Ms. [redacted]. As such, on December 9, 2015, the EIP was ended, the balance waived and Ms. [redacted]’ initial payment of $27.40 was refunded back to her credit card which she used to make the initial payment. As a courtesy to Ms. [redacted], on December 9, 2015, we applied a $20.00 credit to her account for her inconvenience. T-Mobile regrets any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Brian W[redacted] Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I think the amount of time, effort and even money I spent to return the useless router was priceless. I hope the company clarify to it's retailers that , like any other retailer of any other service provider, they should pick up the company's devices and  take care of the shipping.
Sincerely,
[redacted]

Thank you for helping me with this issue Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
these are what they advertised to the consumer maybe from there end they have different rules or fine print but what they are advertising is totally different then what they are telling you. In the one email it says about canceling the lines but that is after you get the two lines free. It never says anything about if you cancel the line before. I also have correspondence from a online rep whom said that I did qualify and gave me the deal only to be told by This Alberto guy goes and tells me what he told you. All of this goes to prove that their advertising is confusing and misleading.