T-Mobile Usa Inc

September 2, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May...

Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 27, 2016, regarding the above-referenced account. Please note that Ms. [redacted] has been designated as an authorized user on Mr. [redacted]’s T-Mobile account. We regret any inconvenience Ms. [redacted] has experienced regarding the expected coverage in areas traveled. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are numerous factors, such as: technical limitations, signal strength, equipment that may interfere with actual service, quality, and availability. Upon review, T-Mobile found that Mr. [redacted] was traveling in an area of Michigan which has coverage limitations and unfortunately Mr. [redacted]’s handset was not compatible with the available coverage. We recommend if Mr. [redacted] travels a lot to view our coverage map online at www.T-Mobile.com, or he can contact Customer Care for assistance. On August 26, 2016 T-Mobile provided a courtesy credit of $72.00; however, upon speaking to Ms. [redacted], T-Mobile provided an additional $50.00 courtesy credit as resolution in full to this matter resulting in a $99.65 account balance. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Mercedes B[redacted] Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will await my hard copy of my final credit and expect the tablet and Samsung from 0362 to be unlocked, since this complaint is now resolved. It would have been nice for a voice mail message to have been left, as the only correspondence I can agree with was an email Juan sent and once I responded it was an out of office reply. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is still pending until after July 17th.  but currently in a good state for the moment.
Sincerely,
[redacted]

February 9, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is...

in receipt of your correspondence dated January 27, 2017, regarding the above-referenced account. T-Mobile sincerely regrets any inconvenience Mr. [redacted] has experienced regarding the Samsung Galaxy Note 7 handset. As has been widely reported, Samsung announced a world-wide recall of their highly regarded and Galaxy Note 7. Upon learning of the recall, T-Mobile put several processes in place to facilitate the return of any Note 7 handsets that our customers have in hand. In an effort to resolve this matter amicably, T-Mobile applied a credit of $371.09, to the account balance. In addition, T-Mobile agreed to arrange for the remaining balance of $1,835.06, to be paid into five extended payment installments of $367.01, to bill out for with the next five billing statements. The account currently reflects a zero balance. T-Mobile regrets any inconvenience to Mr. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Pancho Q[redacted] Executive Response

January 13, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated January 5, 2017, regarding the above-referenced account. We regret any inconveniences Mr. [redacted] may have experienced in regards to the charges on his account and we appreciate the opportunity to review and address his concerns. Upon review of Mr. [redacted]’s account, we have confirmed that he received a Signal Booster on June 6, 2012. The T-Mobile Signal Boosters are a group of unique and simple solutions that that improve a customer's in-home coverage, enabling them to make better voice and data connections while in their home. Our Signal Boosters have been found to boost coverage to approximately 3,000 square feet and on average, triple a customer’s in-home network performance. Please note that the Signal Boosters are T-Mobile owned devices. They are provided to our customers with a $25.00 deposit paid at the time of issuance. However, if not returned upon cancelation of service, there is a $289.00 non-return fee that is assessed to the account. We have confirmed that Mr. [redacted] canceled services with T-Mobile on September 26, 2016. T-Mobile has confirmed that Mr. [redacted]’s final bill incurred charges in the amount of $603.28. This amount included a past due balance of $106.94, the monthly recurring charges, fees and taxes for the bill cycle spanning from August 28, 2016 to September 27, 2016, in the amount of $146.97, and the Signal Booster non-return fee in the amount of $349.37. On October 11, 2016, T-Mobile’s Customer Care department applied one time courtesy credits in the amount of $76.63. On December 10, 2016, Mr. [redacted] made a payment for the remaining past due amount and final monthly recurring charges in the amount of $177.28, leaving remaining balance of $349.37 for the Signal Booster. At this time, we have reviewed the return tracking number provided to the customer and confirmed that it has been received at the T-Mobile warehouse. We have credited the Non-Return Fee in the amount of $349.37 leaving the account with a zero balance. In addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this account. Please note that it may take up to 90 days for the credit report to be updated. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Hope P[redacted] Executive Response

April 4, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated March 24, 2017, regarding the above-referenced account.
T-Mobile regrets any concerns Ms. [redacted] has experienced regarding her above-referenced T-Mobile account. Records confirm that Ms. [redacted] filed for Bankruptcy as of March 24, 2016. Per bankruptcy guidelines Ms. [redacted] is not responsible for charges prior to the file date.
A Change of Responsibility (“COR”) is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or business. T-Mobile has reviewed the account and confirmed that mobile numbers ending in [redacted] were transferred to another account on May 6, 2016. Please be advised that, as the mobile internet line [redacted] was not transferred during the above-referenced COR, that it remained active on the account and continued to accrue monthly service charges.
As payment was not received, on May 14, 2016, Ms. [redacted]’s account was suspended for non-payment. Ms. [redacted]’s account was ultimately cancelled for non-payment, on July 13, 2016.
Please be advised that, upon receipt of Ms. [redacted]’s documentation on November 23, 2016, T-Mobile applied a credit to the account in the amount of $3,632.00 for charges through March 24, 2016, which reduced the balance to $728.84 which consists of monthly access charges, applicable taxes, and fees accrued during the period of March 24, 2016, through July 13, 2016. It is T-Mobile’s position that this balance is accurate as it was incurred after the bankruptcy file date.
Due to continued non-payment, on September 3, 2016, Ms. [redacted]’s account was transferred to the third-party collection agency, Convergent Outsourcing Inc., for collection of the outstanding balance. As of March 9, 2017, Ms. [redacted]’s account was transferred to the third-party collection agency, Sunrise Credit Services, for continued collection efforts. Ms. [redacted] may contact them at 1-800-645-9824 for payment options.
Furthermore, regarding treatment for Ms. [redacted]’s post-petition account balance, Ms. [redacted] may send updated bankruptcy documentation to the following:
T-Mobile USA, Inc.
Bankruptcy Department
P.O. BOX 53410
Bellevue, WA 98015-3410

Ms. [redacted] will need to include her above-referenced account number and her social security number with her documentation. Upon receipt of the updated bankruptcy documents, Ms. [redacted]’s account will be updated accordingly. We regret any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Brandon M[redacted]
Executive Response

April 18, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account No....

[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 8, 2017, regarding the above-referenced account. Please note, T-Mobile records indicate that the account holder [redacted] prefers to be referred to as [redacted].
T-Mobile regrets any inconvenience to Ms. [redacted] regarding her concerns surrounding her rate plan and features.
T-Mobile records indicate Ms. [redacted] started services on July 26, 2014, with our Simple Choice Mobile Internet 1GB for promotional rate plan for $20.00 per month. Please be advised that customers that were also subscribed to a voice line of service were eligible to receive a $10.00 per month discount on the Mobile Internet line of service. As Ms. [redacted] did not meet the requirements of the discount offer, her account did not receive the monthly discount.
It is important to note that on September 27, 2016, Ms. [redacted] changed her rate plan to our Simple Choice North America Wearable rate plan for $15.00 monthly. It is T-Mobile’s position that Ms. [redacted] was billed appropriately in accordance with her selected rate plan.
Regretfully, on February 2, 2017, T-Mobile cancelled Ms. [redacted]’ Mobile Internet line of service pursuant to her request.
In an effort to amicably resolve Ms. [redacted]’ concerns, T-Mobile offered to enroll Ms. [redacted] in our 200 MB Tablet for Life offer, which provides customers with a qualifying tablet device 200 MB of LTE data at no cost. As an alternative, T-Mobile offered to resume Ms. [redacted]’ Mobile Internet line of service, and transfer her current mobile number from another service provider to T-Mobile, which would qualify her account for the monthly discount detailed above. Regretfully, Ms. [redacted] declined both of our offers.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Martin G[redacted] Executive Response

March 1, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence February 27, 2016, regarding the above-referenced account. T-Mobile is pleased to report that we have successfully contacted Ms. [redacted] and has resolved the matter to her satisfaction. T-Mobile regrets any account billing concerns Ms. [redacted] may have experienced. Our records indicate that on January 11, 2016, payment arrangements were made with Ms. [redacted] with regard to her outstanding balance in the amount of $1,617.80. At that time, Ms. [redacted] agreed to remit a partial payment of $749.21 on January 25, 2016, via Future Dated Check (“FDC”). She also agreed to remit payment of $868.59 for the remaining balance on February 8, 2016, via FDC. Our records confirm that on January 15, 2016, Ms. [redacted] contacted Customer Care to inquire about making a payment prior to the scheduled arrangement date. At that time, Ms. [redacted] was informed that if she elected to make a payment, that upon request, the existing arrangement would be deleted to ensure that additional funds are not deducted from her checking account. Ms. [redacted] elected to not make any changes at that time. That next day on January 16, 2016, Ms. [redacted] remitted payment of $749.21 via Electronic Check Payment (“ECP”). On January 22, 2016, T-Mobile provided a text notification of the upcoming payment of $749.21 scheduled to be remitted via FDC on January 25, 2016. Thereafter, on January 25, 2016, the aforementioned payment was remitted via ECP. On February 2, 2016, Ms. [redacted] contacted T-Mobile to report that as a result of the recent payment that she had been assessed Non-Sufficient Funds fees by her banking institute. At that time, courtesy credits totaling $40.00 were applied to Ms. [redacted] account and on February 3, 2016, she remitted payment of $50.00. Regrettably, on February 3, 2016, the aforementioned payment of $749.21 was returned as being un-paid. On January 6, 2016, an additional courtesy credit of $35.00 was applied to Ms. [redacted] account. On February 12, 2016, Ms. [redacted] contacted Customer Care and attempted to make a payment via ECP, which was unsuccessful. At that time, Ms. [redacted] was informed that due to the recent returned check payment, her account was restricted from making payments via ECP. Please note that once a payment method has been restricted, customers are prevented from making payments via the returned payment method (electronic check or credit card) for 30 days or more, regardless of the return reason. As such, on February 16, 2016, Ms. [redacted] remitted payments totaling $774.21 via credit card. On February 25, 2016, T-Mobile informed Ms. [redacted] that she will be eligible to make payments via ECP as of March 4, 2016. In an effort to provide an amicable resolution, T-Mobile applied a courtesy credit of $290.89 for half of the total outstanding balance. T-Mobile also agreed to place an Executive billing hold on the account until March 16, 2016, so that Ms. [redacted] will be able to make a payment for the remaining account balance of $290.89 via ECP. In addition, please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted] recent contact with our Customer Care. T-Mobile regrets any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Emilio San M[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

October 16, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated October 10, 2015, regarding the above-referenced account. T-Mobile understands seeing unexpected charges on a billing statement can be concerning and we regret any inconvenience Ms. [redacted] may have encountered. T-Mobile records confirm that Ms. [redacted] canceled her account on September 10, 2015 when she ported her mobile numbers to another service provider. Ms. [redacted]’s billing cycle ran from the 27th of one month to the 26th of the following month. Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, Ms. [redacted] was billed through October 25, 2015. As a courtesy to Ms. [redacted] and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $47.71 for the pro-rated charges incurred from September 10, 2015 through September 25, 2015. Currently Ms. [redacted]’s T-Mobile account reflects a revised balance of $42.96 which is due October 19, 2015. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INC. Liana G[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Tracking ## [redacted] for return of handsets and phones and chargers- it is shipping out today and should be there by 4/7/16.
I forgot to include account information in the box  
Work [redacted]
Cell: [redacted]Sincerely, [redacted]

July 7, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 26, 2017, regarding the above-referenced account.
T-Mobile regrets any inconvenience this matter may have caused Ms. [redacted] and we appreciate the opportunity to address her concerns. Please note that T-Mobile takes account security seriously. In review of Ms. [redacted]’s account T-Mobile found no unauthorized activity.
Please note that Ms. [redacted]’s account has reflected a past due balance for the last 12 months. T-Mobile records indicate a payment in the amount of $123.49 was made on April 19, 2017, leaving a past due balance of $128.27 due on May 6, 2017. T-Mobile records indicate that on May 21, 2017, Ms. [redacted] requested a payment arrangement for the past due balance of $128.27, which per her request, was set up to take a payment of $67.00 on May 27, 2017, and a second payment of $66.27 on June 2, 2017. Please note that payment arrangements are offered as a courtesy to our customers and may vary as they are based off individual account history. Additionally, if a customer defaults on a payment arrangement that has been agreed to, then collection action automatically resumes on the account.
On May 29, 2017, as T-Mobile did not receive the $67.00 as agreed, Ms. [redacted]’s account was suspended. Pursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due date. Customers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip. As stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessed. Therefore, on May 31, 2017, when Ms. [redacted] contacted Customer Care to make a second payment arrangement and the account was reactivated, the account was assessed a $20.00 restore from suspension fee. At that time, Ms. [redacted] agreed to a payment arrangement that payment would be received on June 3, 2017, for $67.00 and another on June 6, 2017, for $93.30. At that time, Ms. [redacted]’s bank information was collected in order to withdraw the future dated payments. Please note that on June 3, 2017, T-Mobile attempted to collect the agreed amount of $67.00, unfortunately the transaction was declined. Pursuant to Ms. [redacted]’s request T-Mobile deleted the future dated arrangement of $93.30.
In a conversation with Ms. [redacted] on June 30, 2017, pursuant to her request, T-Mobile has removed the authorized user from her account. Additionally, T-Mobile has provided Ms. [redacted] additional steps to keep her account secure; such as, setting up a unique password. As a courtesy, T-Mobile has issued a one-time adjustment of $20.00 for the restore from suspension fee and applicable taxes. T-Mobile records indicate that a payment of $100.00 was remitted on July 5, 2017, leaving a past due balance of $121.54 and new charges of $128.27. Ms. [redacted] may contact our Customer Care at her convenience to make arrangement for payment for the account balance of $249.81.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
Thania R[redacted]
Executive Response

October 20, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated October 14, 2016, regarding the above-referenced account. We are pleased to report that T-Mobile has resolved this matter to Mr. [redacted] satisfaction. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted] recent contact with our Customer Care team. Our records confirm that Mr. [redacted] traded in an iPhone 6s Plus 128GB handset valued at $285.00, and an iPhone 6 64GB handset valued at $165.00. Please note that on September 22, 2016, Mr. [redacted] account was adjusted $165.00 for the trade in of the iPhone 6 64GB handset, and on October 4, 2016, Mr. [redacted] account was adjusted $285.00 for the trade in of the iPhone 6s Plus 128GB handset. Please note that trade in credits are typically applied to the most recent bill, and not to Equipment Installment Plans (“EIPs”). Our records confirm that between September 2016, and October 14, 2016, Mr. [redacted] trade-in credits have been applied to various EIPs on his account and then reversed. Note that when a trade-in credit is applied to an EIP, the following bill will reflect a charge equal to the trade in credit. This is the reason Mr. [redacted] billing statement was temporarily high, note that the trade in credit was applied to equal the EIP payment amount. On October 18, 2016, T-Mobile contacted Mr. [redacted] at which time we applied the trade-in credits mentioned above to the EIPs that Mr. [redacted] requested. At this time, Mr. [redacted] indicated that the issue was resolved to his satisfaction. T-Mobile regrets any inconvenience to Mr. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Taylor B[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory. The representative was very professional and kind towards me. In addition advised if I have any other concerns when trying to complete the JUMP upgrade don't hesitate to contact her, which I greatly appreciate. We did not get to speak but she made every attempt to do so and to assure the problem was resolved. I appreciate her efforts and I am satisfied with the outcome. Thank you. 
Sincerely,
[redacted]-[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

July 7, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated June 30, 2015, regarding the above-referenced account. Please be advised that we have made several attempts to contact Ms. [redacted], which have proven unsuccessful. As such, T-Mobile will make every effort to address her concerns within this letter. In early 2014, T-Mobile announced contract freedom for consumers looking to switch from any U.S. carrier to T-Mobile. This industry changing offer allows consumers who were previously held back by expensive termination fees and staggered tenures to leave their current carrier for a better deal. T-Mobile will now reimburse consumers’ early termination fees up to $350.00 per line and provide account credits of up to $300.00 per device traded-in at the time of their activation – for up to five lines of service. To be eligible for this offer, consumers must activate a Simple Choice postpaid rate plan, and at the time of this activation, they must port-in their current mobile number, trade-in a device, and purchase a new T-Mobile device. The new device may be purchased with our Equipment Installment Plan (EIP), but this is not required. Each line for which reimbursement is requested, must be ported in from another carrier, added to a Simple Choice postpaid rate plan, have a device traded-in and a new T-Mobile device purchased for use on that mobile number. In order to qualify for the reimbursement of early termination fees, customers must submit a reimbursement form along with a copy of the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com within two (2) months of activation. As indicated on the website, approval of the required documents and reimbursement of the early termination fees may take up to eight (8) weeks from the date of submission to be received and there is no process for that time period to be expedited. To be eligible for reimbursement, the T-Mobile account must be in good standing. As this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any early termination fees billed by their prior carrier in order to avoid collection activity. T-Mobile records indicate that on April 13, 2015, Ms. [redacted] applied for early termination fee reimbursement. On May 2, 2015, Ms. [redacted]’s application was denied due to clarity of the document or missing information. As noted, Ms. [redacted] was granted 60 additional days to resubmit the document. Please be advised that reimbursement is typically eight weeks; however, processing times may vary based on the amount of submissions received. In an effort to amicably resolve the matter, Ms. [redacted] may contact me directly to expedite the submission. T-Mobile regrets any inconvenience and fully intends to honor any current promotions and offerings provided all requirements are met. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at the address below or[redacted] Very truly yours, T-MOBILE USA, INC. Ty R[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

May 2, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account...

No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 20, 2017, regarding the above-referenced account. T-Mobile records indicate that [redacted] and [redacted] is the same person.
T-Mobile regrets any concerns Ms. [redacted] experienced with her T-Mobile account billing. T-Mobile records confirm that on March 10, 2017, Ms. [redacted] made a payment in the amount of $175.47 to her account. When a customer makes an early payment, either for a partial amount or the full amount due, towards their Equipment Installment Plan (EIP), that payment is initially applied to their T-Mobile account balance. Then, at the end of that bill cycle, a charge for the EIP payment amount is created and posted. Ultimately, the payment and charge cancel each other out on the billing statement.
At the time Ms. [redacted] made her payment, she had an account balance for her monthly recurring charges in the amount of $81.40. Because of Ms. [redacted]’s payment, she was left with a credit balance of $94.07. On Ms. [redacted]’s next billing statement, she was charged the final remaining purchase price for her iPhone 6S in the amount of $175.47.
In an effort to amicably resolve this matter, on April 19, 2017, T-Mobile applied a courtesy credit of $81.40 to Ms. [redacted]’s account. Ms. [redacted] accepted this as a resolution. As of May 1, 2017, Ms. [redacted]’s account reflects a zero balance. T-Mobile regrets any inconvenience to Ms. [redacted] regarding this matter.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Ligia M[redacted]
Executive Response

May 18, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA,...

Inc. (“T-Mobile”) is in receipt of your correspondence dated May 5, 2017, regarding the above-referenced account. We are pleased to report that we have resolved this matter to Ms. [redacted]’ satisfaction.
T-Mobile sincerely regrets any inconvenience Ms. [redacted] experienced regarding our Apple Black Friday promotion. From November 24, 2016, through November 27, 2016, T-Mobile had an amazing promotion for new and existing customers, who traded-in a qualifying fully owned Apple, Samsung, or LG phone from any carrier. With that trade-in, and subscription to our T-Mobile ONE or Simple Choice Unlimited rate plan, Ms. [redacted] was eligible to receive the iPhone 7, iPhone 7 Plus, iPhone 6s, or iPhone 6s Plus at no cost after monthly bill credits for the amount of the Equipment Installment Plan (“EIP”) installment. Please note that these requirements must be met throughout the term of the EIP.
T-Mobile records confirm that on November 27, 2016, Ms. [redacted] purchased four devices on EIP, two iPhone devices and two Samsung On5 devices. Per the EIP agreement, the four devices where placed on 24-monthly installments. T-Mobile records further confirm that at the time the order was placed two iPhone 6 devices were surrendered as trade-ins. Unfortunately the handsets that were returned were not immediately credited to the account resulting in the promotional bill credits not to apply automatically.
T-Mobile contacted Ms. [redacted] on May 11, 2017, and in effort to amicably resolve the matter, T-Mobile has closed both EIPs for the iPhone devices on her account in full. T-Mobile records confirm Ms. [redacted]’ account is currently subscribed to our T-Mobile ONE rate plan with unlimited talk and text for four lines of service starting at $130.00 for the first two lines of service and $25.00 for each additional line of service. Please note Ms. [redacted] has one remaining device active on EIP for $5.84 per month. Ms. [redacted] estimated monthly recurring charges including taxes, fees, and monthly EIP total $202.75. Ms. [redacted] advised the matter has been resolved to her satisfaction.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Jamen F[redacted]
Executive Response

June 8, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated May 26, 2017, regarding the above-referenced account.
T-Mobile regrets any concerns that Ms. [redacted] may have experienced regarding her account. T-Mobile records confirm that on February 13, 2017, Ms. [redacted] agreed to and completed a Change of Responsibility (“COR”) for mobile number ending in [redacted]. A COR is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or business. It is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s) and, if applicable, the equipment moved to the new account.
Our records reflect that on February 13, 2017, Ms. [redacted] subscribed to our T-Mobile ONE rate plan for $130.00 for two lines. Please be advised that this rate plan allows customers the opportunity to receive a $5.00 discount per line when enrolled in Autopay. Further records confirm that on April 12, 2017, Ms. [redacted] subscribed to our T-Mobile ONE (tax inclusive) rate plan for $110.00. Please note that our records show that Ms. [redacted] is not currently enrolled in Autopay.
T-Mobile records indicate that Ms. [redacted]’s account is billed by a system known as “bill current”. This means that charges for Ms. [redacted]’s rate plan are billed in advance of the service being provided and become due within that billing cycle. If during that billing cycle the customer had any rate plan changes, usage charges, such as international calling or third-party downloads, the respective charges would be reflected on the next month’s statement, as we cannot predict those charges in advance. At the time of Ms. [redacted]’s COR completion, the rate plan was backdated to the beginning of that cycle, February 5, 2017, causing her to be billed the new rate on the family plan from February 5, 2017, through March 4, 2017, and from March 5, 2017, through April 4, 2017, which reflects on her billing statement dated March 5, 2017.
Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accounts. Investigation of this issue has confirmed that Ms. [redacted] is not an authorized user on the account from which the COR was moved from; therefore, we cannot discuss account details with her. Ms. [redacted] is welcome to have the previous account holder add her as an authorized user to discuss this matter further.
In an effort to amicably resolve this matter, on June 6, 2017, T-Mobile offered Ms. [redacted] our now grandfathered Select Choice plan for $90.00 per month for two lines before taxes and fees. Additionally, T-Mobile has requested that Ms. [redacted] provided a good time when she and the previous account holder are available to discuss the previous account details. Ms. [redacted] is welcome to contact me at the number below and or via email at [redacted]@T-Mobile.com within 30 days of this letters date for further assistance. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Chris L[redacted]
Executive Response