System Pavers

Response to Customer:
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Hi Mr. [redacted],
 
We appreciate your feedback and are sorry to hear about this. After communicating your Revdex.com complaint to the branch on November 9th, we attempted to contact you via phone and email in order to address your concerns. When we hadn’t heard back from you by the 14th of November, we made a second attempt to contact you in order to address your concerns. Unfortunately, we still received a response. Attached here is a screenshot of the email that was sent by our Construction Manager, [redacted] to the email address you provided ([redacted]). If you could please get in touch with [redacted] at the email address of, [redacted], he can help you further.
Sincerely,
[redacted]
System Pavers
 
Screen shot of email sent: 
 
[redacted]
Internet Marketing Coordinator
S.P. Marketing, Inc.
949-263-8300  Ext. [redacted]

On behalf of System Pavers, we sincerely apologize for the poor experience you've had and would be grateful for the opportunity to rectify the situation. System Pavers' management has made several attempts to reach Mrs. [redacted] by phone and email to discuss matters further but to no avail. We...

encourage Mrs. [redacted] to contact us at ###-###-#### and allow us the opportunity to meet with her and make things right.

We hired System Pavers to pave our driveway back in December 2014. It is July 2016 and the driveway has still not been completed to our satisfaction. Further, after payment was made and the project was complete, our persistent calls/emails to get someone to come out to fix the problems go largely ignored.

Although System Pavers touts their reputation and exceptional customer service and warranty, don't believe them because once they leave the site the they soley focus on teh next job, not keeping existing customers satisfied.

System Pavers work on our driveway was poorly managed and executed. The sales team described a plan to us that was never communicated to any workers, forcing us to do the day to day corrections ourselves. There was never a final walk through of the job. The outstanding problems they left are: two improperly graded areas that are allowing water to drain into our foundation; no head outs for our utilities creating more work to remove the pavers to access them; and an entire 60 square feet of paving space that they set 7 inches too high, compacting against unsupported stucco and creating the need to regarded extensive surrounding sections to match.
The sales and support team was unhelpful and never seemed to pass on the problems we duscussed to the working crew. The project manager repeatedly lied about what work would be done, and then again that it had been done. As of yet, they have not completed our job to original specificatione. They also manipulated my mother who is an owner of the property, into signing an agreement that they had completed all work to satisfaction despite her not being the contact or responsible patry for the job.