System Pavers

He [redacted] , We appreciate you taking the time to leave your feedback and are sorry to hear about thisYour satisfaction is our number one priority and we're happy to help get things resolved for youSanta Ana Construction Manager [redacted] provided an update that he was able to touch base with you in regards to your concerns and came out to your home to assess the needed work on Monday 10/He let us know there is a timeline in place to take care of the work and that he is happy to be able get this taken care of for you We appreciate the opportunity to remedy this situation and to make sure you’re 100% satisfied with your outdoor living project Sincerely, [redacted] System Pavers

System Pavers has contacted Mr [redacted] explaining no deposit will be refunded due to contractual agreement under “Notice of Three-Day Right to Cancel: You, Purchaser, have the right to cancel this Contract within three business days You may cancel by e-mailing, mailing, faxing, or delivering a written notice to Contractor at Contractor’s place of business by midnight of the third business day after you received a signed and dated copy of the Contract that includes this noticeInclude your name, your address, and the date you received the signed copy of the Contract and this notice ” Contract was signed in April and request for deposit refund was made in System Pavers received no written request for cancelation until years later, which surpassed the 3-day cooling-off period System Pavers is happy to uphold the contracted agreement and continue with requested project if customer wishes to

System Pavers has been in contact with customer to apologize for the unforeseen scheduling dilemmaBoth parties have come to an agreement and are continuing to work together

The Sales guy "under-estimated" my job and the day before starting my job he called asking for money or they would cancel the job I told him no the contract is set and that's all I am willing to pay, and he needs to figure it out on their end I get a call the next morning from a accounting girl asking me to verify my cc info to refund my deposit because my job has been canceled Not even a call from the sales guy, or a manager to try and work out an agreement 12,job canceled and left two messages for the "sales manager" to call me back an NO RESPONSE I am in sales myself and I would never do this to a customer, at the very least should of received a call back from the so called "management" Use this company at your own risk

System Pavers completed a large hardscape project in our front and back yard in October of Definitely one of the worst contracting experiences we have ever had The quality and workmanship was very poor, and the supervision almost non-existent Much of the work had to be tore out and redone Would not recommend for any work

System Pavers is currently working with the customer to resolve outstanding issuesWe urge our customers to please contact our 24/customer support line: 844-728-for urgent matters such as this

In regards to Mr [redacted] , System Pavers of Seattle does have a plan to repair his drivewayWe would like to and have tried to be in contact with [redacted] to discuss our plan to move forward on making our customer satisfiedAs soon as we are able to reach [redacted] we will schedule the work that needs to be completed Regards

Ms [redacted] , On behalf of System Pavers, I would like to apologize for your unsatisfactory experienceSystem Pavers does stand behind their products and services with a 25-year warranty and wishes to rectify the situation [redacted] , Regional Vice President has begun reaching out to youHe would like to personally visit your project and ensure that all outstanding repairs are completed to your satisfactionMr [redacted] will continue to reach out to you We urge you to call him at ###-###-#### or you can email me personally at [redacted] @systempavers.comWe know you seek no settlement, but we are eager to make this right Thank you, [redacted] System Pavers

On behalf of System Pavers, we sincerely apologize for the poor experience you've had and would be grateful for the opportunity to rectify the situationSystem Pavers' management has made several attempts to reach Mrs [redacted] by phone and email to discuss matters further but to no availWe encourage Mrs [redacted] to contact us at ###-###-#### and allow us the opportunity to meet with her and make things right

I am writing this letter to inform you that my complaint (# [redacted] ) with System Pavers has been resolvedSystem Pavers has completed all work,hazardous and cosmetic to our satisfaction and we no longer have any other complaints against them The job they did now looks amazingThank you so much for your assistanceIn this matter, appreciate all you did, [redacted]

Response to Hi Mr [redacted] , We appreciate your feedback and are sorry to hear about thisAfter communicating your Revdex.com complaint to the branch on November 9th, we attempted to contact you via phone and email in order to address your concernsWhen we hadn’t heard back from you by the 14th of November, we made a second attempt to contact you in order to address your concernsUnfortunately, we still received a responseAttached here is a screenshot of the email that was sent by our Construction Manager, [redacted] to the email address you provided ( [redacted] )If you could please get in touch with [redacted] at the email address of, [redacted] , he can help you furtherSincerely, [redacted] System Pavers Screen shot of email sent: [redacted] Internet Marketing Coordinator S.PMarketing, Inc949-263- Ext***

We hired System Pavers to pave our driveway back in December It is July and the driveway has still not been completed to our satisfactionFurther, after payment was made and the project was complete, our persistent calls/emails to get someone to come out to fix the problems go largely ignored Although System Pavers touts their reputation and exceptional customer service and warranty, don't believe them because once they leave the site the they soley focus on teh next job, not keeping existing customers satisfied

Thank you for your quick response Early this morning I received a call from System Pavers The women apologized profusely and stated that the representative I spoke with yesterday was out of line and misinformed regarding the service area She extended an invitation to include my home into their service area This was a direct result of a supervisor listening to the recorded conversation from the original call I thanked her for her concern, told her I had turned the matter over to you and respectfully denied her offerThank you again I don't know if this will matter, but I wanted to keep you updated so that you wouldn't have to use unnecessary resources in pursuing what is now seems to be an obvious non existent concernI apologize if I have caused you any additional trouble in this matter [redacted] ** [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello,
*** *** is the Regional Operations Manager for the Sacramento branch and the one who is handling Mr***’s situationWe
appreciate the opportunity to look further into Mr
***’s claims and help correct any outstanding issues for his projectBelow is a response including the steps that have been taken to handle Mr***’s claimOn July 12, *** discussed Mr***’s situation with the appropriate manager (***) and called Mr*** to see if he was able to visit Mr***’s home to assess the project issuesOn July 13, *** was able to meet with Mr*** to assess the issues with his projectTogether, *** and Mr*** reviewed the details of the repair and discussed an action plan
The repair is scheduled for July and July 22,
Once we receive an update of the repair completion we can gladly provide an additional update to Revdex.com if neededMr*** had also mentioned touching base with Revdex.com on his end to ensure
Revdex.com knew we have finalized a plan to resolve this issue and addressed his concernsThank you for your time and again for the opportunity to get this resolved

I had artificial turf installed in my front yard months ago I was told by the salesman Jay B that I would never have weeds in my artificial turf I have weeds growing all around the outside of the turf as well as weeds inside the turf I telephoned them twice leaving a message complaining of the weeds, and asking what I could spray on the weeds and not hurt the artificial turf I have never had the courtesy of a returned call from either phone call I am a very unhappy customer and will never refer this company to family and friends They do not stand up for their product, workmanship, or their warranty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and it is accurate. Systems Pavers took quick action to resolve my complaint in a satisfactory manner. I previously wrote the Revdex.com to this effect
Regards,
*** ***

On July 23, 2014, System Pavers’ Director of Marketing spoke
with the customer to verify that the System Pavers’ Seattle branch does in fact
service Anderson Island, WA and apologized for any confusion and inconvenience
this may have caused her The customer
accepted the apology and thanked
us for the call

Mr***,
On behalf of System Pavers, I’d like to take the opportunity
to extend our sincerest apologies for the service demonstrated over the past
few monthsWe strive to provide superior service in all areas and hope that
though
rectifying the outstanding issues we regained your trustWe wish to deliver
the best value to each homeowner, and have since created a 24/hotline
available to all our clients should there be any urgent issues: 844-728-

This is a duplicate; System Pavers has already responded and closed this case

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[As of today I have been working with multiple Project Managers (because System Pavers keep changing them on me) to have the issues resolvedI have been put in contact with one Project Manager that is extremely good in what he does, understands the scope of work, and can complete itThe only thing is he had a family emergency and now I am back to the 3rd stringersThey showed up again this morning to work on the issues at hand and had no idea the scope of workI once again had to manage the project for them (the only reason I hired System Pavers in the first place was to mange this project)I even have one of them giving me dirty looks, not professional at allI have never been contacted by SrManagement to ask how we can work together to resolve all my concernsI have still yet to hear on the financial impact of their lack of contract commitment of Project Management, once again going back to their website company mission statement, "how home improvement should be professionally managed
with customer services being the highest priority"I am 100% dissatisfied with System Pavers, their crews, and their business ethics!!! I cannot wait for this to be done, them out of my life, and closure on this horrible experience.]
Regards,
*** ***