Sweepstakes Clearinghouse

-----Original Message-----From: [redacted] [redacted] [mailto:[redacted]] Sent: Thursday, April 27, 2017 12:27 PMTo: info <[redacted]>Subject: Complaint # [redacted] with the sweepstakes company just called me and advised they have 'uncancelled' the check they issued. I will not be home to deposit to my bank; however, for at least a week. I will advise further once check has been deposited. Thank you so much for your help![redacted] [redacted]Sent from my iPhone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me under the assumption that the company follows through with sending the refund and closing my account as specified in their response. 
Regards,
[redacted]

This confirms  receipt  of your November  8, 2016  correspondence.    According to yourcorrespondence, you have not received a response fi·om us regarding the above-referencedindividual. However, we have not received any previous correspondence from you regarding[redacted]...

[redacted].  In any event, we appreciate the opportunity to respond now.Pursuant to to [redacted]'s request, we have removed that name and address from our records. According to [redacted]'s correspondence to your office, they received another offer from our company. First of all, we sincerely apologize for any inconvenience [redacted] has experienced. It is possible that they may have inadvertently received a mail piece from us due to variations in the spelling of his or her name or address. While it is highly unlikely, if this should happen again, [redacted] would simply need to send us the name and address exactly as they are shown on the future mail piece, if any, and we will remove his/her name again.  In conclusion, this matter should be fully resolved.If you should have any other questions please feel free to contact me, or [redacted] inCustomer Service, at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Revdex.com
MESSAGE:I am writing again regarding Sweepstakes Clearinghouse. One issue was resolved and the other still is not. I sent back a Dell Refurbished Computer that did not work properly on 11/21/15 I called Sweepstakes Clearinghouse again last week and was told it would be shipped12/11/15 (Friday) or 12/13/15 (Monday).  I have not received it yet.

Revdex.comMESSAGE FROM BUSINESS:This confirms receipt of your December 18,2015 correspondence, regarding the above-referencedindividual.  We appreciate the opportunity to respond.According to her correspondence, the computer [redacted] purchased from our company was not operating properly and she returned it for repair.  We sincerely apologize for any inconvenience [redacted] has experienced. The computer must have been damaged during shipment. [redacted]'s experience is very unusual for us. The computer was recently returned to our warehouse. However, it could not be repaired. Accordingly, a replacement computer will be shipped to [redacted] today. [redacted] should receive her replacement computer by Monday or Tuesday of next week (2 business days). To relay this information to [redacted], we spoke with her on December 29, 2015. [redacted] 
[redacted] is happy to know she will be receiving the computer within the next 2 business days.If you should have any questions, please feel free to contact me or [redacted] in our Customer Service department, at [redacted].  Thank you.

Ms. [redacted] Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752 Re: Ms. [redacted] ID # [redacted] Dear Ms. [redacted]:   We are in receipt of your email correspondence dated November 15, 2016, regarding the above-referenced individual. We appreciate the opportunity to...

respond. We received Ms. [redacted]'s acceptance notice for a Home Values and Gifts card. The Home Values and Gift ("HVG") card was mailed to Ms. [redacted] twice, on July 2, 2016 and again on November 2, 2016. According to her correspondence to your office, Ms. [redacted] did not receive her HVG card. We sincerely apologize for any inconvenience Ms. [redacted] has experienced. Ms. [redacted]'s exerience is very unusual for us. Pursuant to her request we will be happy to issue Ms. [redacted] a full refund. Ms. [redacted] should receive her refund check in the amount of $22.50 within the next ten business days. In conclusion, this matter has been resolved in accordance with Ms. [redacted]'s desired resolution. If you should have any other questions, please feel free to contact me, or Ms. [redacted] in our Customer Service department, at [redacted]. Sincerely,       [redacted] Sweepstakes Clearinghouse cc: Ms. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that up to December 24th 2015 at 3:05 a.m.. I have received nothing and thus my complaint has not been resolved
I have been asked to wait 7 - 10 business days from the Date of letter December 19th 2015I am willing to do so.But I will not be satisfied until I have received the Item in questionSo I am forced to wait patiently until December 29th 2015
Regards,
[redacted]
Revdex.comMESSAGE:This is [redacted]I wish to inform you that on Thursday December 24th 2015At 4:00 p.m. Federal Express delivered a Dell Latitude E6400 laptop Computer to my addressI have open and inspected the package.Apart from its inability to connect to the internet, the laptop appears to work ok. Therefore I must thank you for your quick, and friendly attention to this matterYour involvement enable me to obtain my purchase as quickly as possibleFor this I am grateful.I will forward to you the Advertisements that were sent to meAnd if you are a good detective you will see that all expenses were covered by the check I sent themAgain, thank you very much, And to be very honest with you I don't expect much from a refurbished laptop -[redacted]-

See Attachment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], We received your December 6, 2016 email correspondence regarding the above-referenced individual. We appreciate the opportunity to respond. According to her correspondence to your office, Ms. [redacted] has not received the cookware set she ordered from our company. Our records indicate...

we received Ms. [redacted]'s order form and payment in the amount of $89.95. At that time, an account of a 32-Piece Cookware Set was established. The purchase price of the cookware set is $150.36, including shipping and handling. Ms. [redacted]'s overall balance due was $60.41. The remaining balance explains why the cookware set had not been shipped to her. A statement regarding Ms. [redacted]'s account balance was mailed to her. Our records further indicate Ms. [redacted] contacted our Customer Service department on December 15`h. At that time, she paid $36.00 toward her balance for the cookware set. The remaining balance due was waived. According to UPS' records, the cookware set is scheduled to be delivered to Ms. [redacted]'s address on Friday, December 23, 2016. To relay this information to Ms. [redacted] we contacted her on December 20, 2016. Ms. [redacted] was happy to receive our phone call. In conclusion, this matter has been resolved in accordance with Ms. [redacted]'s desired resolution. If you have any other questions, please feel free to contact me, or Ms. [redacted] in our Customer Service department at [redacted]. Sincerely,   [redacted] Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
Patsy Taylor
Although Sweepstakes Clearing House has offered to return my 3 payments totaling 156.56, they have not acknowledged my initial payment of $500 which was submitted on Aug.12,2015. I did error in not recognizing on my online bank statement that the check was submitted on Aug 12th and returned by the bank for insufficient funds. However; the same check number 307 was resubmitted on Aug.14th by SCH and honored by Capitol One bank. I am attaching my bank statement dated from Aug.3,2015 to Sept. 30, 2015 which lists all checks submitted to Sweepstakes Clearing House; their amounts and account numbers included. I have received correspondence from SCH stating if I submit proof of any funds sent to them that was unaccounted for that I could submit this proof and receive my refunds. I was not sure if I should send this information to them or to you (Revdex.com) and allow you to forward the proof to them.
Revdex.comMESSAGE FROM BUSINESS:This is in response to your November 3rd email correspondence, regarding the above­ referenced individual.  We appreciate the opportunity to respond.As mentioned in our previous conespondence dated October 28, 2015, the check payment we received fi·om [redacted] in the mnount of $500.00 was returned due to insufficient funds.  [redacted] is cotTect in her recent correspondence to your office.  Her check payment was deposited a second time and the redeposit was not returned NSF. Accordingly, we have issued [redacted] mt additional refund check in the mnount of $500.00.   [redacted] will receive her refimd check within the next ten business days.If you have any other questions or concerns, please feel free to contact me or [redacted] in our Customer Service department, at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  As long as I actually recieve the refund I will be pleased.  If not I will let you know.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
While I don't fully agree with all of what the company is saying in their response letter, I'm not conserved about that.  What I want is the full product that I paid for, which I have not fully received.  I was promised that I would receive my computer and printer this past Thursday but I only got the computer.  I paid for both and was told that I would get both together.  I tried calling them by the phone number that they gave in the response letter but I couldn't get through after many tries.  I repeat, I paid for both a computer and printer and have been waiting and communicating with them about it for more than two months.  Now they have the nerve to tell you that the matter should be solved.  How stupid am I suppose to be?Thank you for your time and assistance.Regards,
[redacted] 
    
Revdex.comThis  is in response  to  your  November  11th  correspondence,  regarding  the  above-referencedindividual.  We appreciate the opportunity to respond.In accordance with our previous correspondence, pmsuant to [redacted]'s request, the computer and printer he ordered from our company were shipped to him by UPS on October 30th. The computer and printer were shipped in two boxes. Box 1 containing the computer was delivered to [redacted] on November 5, 2015. Although both boxes were shipped on the same day,an apparent UPS shipping error caused box 2, containing the printer, to be delivered to [redacted] five days later on November lOth. A copy ofUPS' trackin g detail regarding both boxes is enclosed . The shipping costs involved in shipping the computer and printer to [redacted] a second time were waived . In conclusion, [redacted] 
[redacted] has received both the computer and printer and this matter has been resolved in accordance with his desired settlement.If you or [redacted] have any other questions or concerns, please feel free to contact me or [redacted] in our Customer Service department, at [redacted].

Dear Ms. [redacted]: This confirms receipt of your January 4, 2017 correspondence, regarding the above-referenced individual. We appreciate the opportunity to respond. We received Ms. [redacted]'s order form on June 19, 2015. At that time, a lay-a-way account for a laptop computer was established. The...

following is a payment history of Ms. [redacted]'s account: Account No. [redacted] Laptop Computer Payment Date $ 25.00 06/19/15 25.00 07/08/15 25.00 08/24/15 25.00 09/05/15 25.00 10/09/15 - 20.00 Service Fee ($1.00 per month) $ 80.00 Grand Total Paid     The purchase price of the computer after use of the credit voucher Ms. [redacted] received is $359.95 (including shipping and handling). In addition, as stated on the order form Ms. [redacted] returned to our office, all lay-away accounts are subject to a $1.00 per month service fee. Ms. [redacted]'s account has been open for twenty (20) months and her overall balance due is $279.95. Once paid for in full, the computer would be shipped to Ms. [redacted]. According to her correspondence, Ms. [redacted] would like to close her account and receive a refund. Pursuant to her request, we have closed Ms. [redacted]'s account and will issue her a full refund. Ms. [redacted] should receive her refund check in the amount of $100.00 within the next ten business days. The service fee will be waived. In conclusion, this matter should be resolved as it is in accordance with Ms. [redacted]'s desired settlement.If you should have any other questions, please feel free to contact me or Ms. [redacted] in Customer Service, at [redacted].

They sent me a voucher towards a new HP laptop. I payed off the laptop but what I received was a refurbished laptop and the battery was no good now they are telling me that I will have to buy a new battery for it or I can just send it back but I will have to pay to return it.

see Attached document

I have four item on layaway that I have been paying on then the company stop sending invoices try calling sent emails still no invoice so I let them no to close these account and refund and they wont me to keep paying before they will refund my money

I received 6 Prize Vouchers. I selected 3 and returned 3 %25 money orders, one per item, on April 13, 2017. I have my stubs from the money orders for a PC, Laptop, and Cookware. I mistakenly took this offer as Publisher's Clearing House, which I'm now sure is what they were counting on. Of course, my money is gone and I have heard nothing further about my 'winnings'. I would like my money returned, sinced I am now convinced this is a scam.

Bait and switch, promise chance for 12 million but with a catch of paying research and data processing fees and some sort of layaway installment for what I've found out were second hand products that don't work.