Sweepstakes Clearinghouse

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Revdex.com MESSAGE:I am writing again regarding Sweepstakes ClearinghouseOne issue was resolved and the other still is notI sent back a Dell Refurbished Computer that did not work properly on 11/21/I called Sweepstakes Clearinghouse again last week and was told it would be shipped12/11/(Friday) or 12/13/(Monday) I have not received it yet Revdex.comMESSAGE FROM BUSINESS:This confirms receipt of your December 18,correspondence, regarding the above-referencedindividual We appreciate the opportunity to respond.According to her correspondence, the computer [redacted] purchased from our company was not operating properly and she returned it for repair We sincerely apologize for any inconvenience [redacted] has experiencedThe computer must have been damaged during shipment [redacted] 's experience is very unusual for usThe computer was recently returned to our warehouseHowever, it could not be repairedAccordingly, a replacement computer will be shipped to [redacted] today [redacted] should receive her replacement computer by Monday or Tuesday of next week (business days)To relay this information to [redacted] , we spoke with her on December 29, *** [redacted] is happy to know she will be receiving the computer within the next business days.If you should have any questions, please feel free to contact me or [redacted] in our Customer Service department, at [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: they wait to respond the day I received a check, & now they cancel it???? They really are a scamI am out of the state for a month and have ABSOLUTELY NO wY of printing or signing & notarizing their paperworkI knew they would keep my money somehowI will hire an attorney for thisThis is crap I have no incurred cancelled check fees in addition to their advertising and keeping my money Regards, [redacted] ( [redacted] )

-----Original Message-----From: [redacted] [mailto: [redacted] ] Sent: Thursday, April 27, 12:PMTo: info < [redacted] >Subject: Complaint # [redacted] with the sweepstakes company just called me and advised they have 'uncancelled' the check they issuedI will not be home to deposit to my bank; however, for at least a weekI will advise further once check has been depositedThank you so much for your help! [redacted] [redacted] Sent from my iPhone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below First of all I NEVER RECEIVED ANYTHING from themNo letter as she statedThey NEVER billed me for a "shipping" feeThey NEVER said it would cost another $to shipHad I known that I would have NEVER placed an orderIF I get my money back in full then this will resolve my complaintHOWEVER, this company has fraudulent practices that should be reviewed by the courtsThey should not be allowed to be in businessThey are lying and cheaters of the publicThey should be ashamed! Regards, [redacted] Revdex.comMESSAGE FROM BUSINESS:This confirms receipt of your March 3, correspondence regarding the above-referencedindividual We appreciate the opportunity to respond.In accordance with our previous correspondence, we were preparing to issue [redacted] a refund check in the amount of$when we discovered the check she provided for payment of her order was returned due to a "forgery" claimPlease see the attached notification from our bank regarding the forgery claim placed on her checkTherefore, the check [redacted] provided to our company (# [redacted] for $189.95) for payment of her order could not be processedAccordingly, we have not received any amount of money from [redacted] If [redacted] believes she may have provided any other payments to our company, we request that she provide us with a copy of the front and back of any additional check or money order (showing our endorsement) she believes she sent to usUpon receipt of that information, we will immediately issue [redacted] a refund check for that amount.To relay this information to [redacted] , we have attempted to contact her on several occasionsUnfortunately, we have been unable to speak with [redacted] on those attempts and she has not returned our phone callsAt this point, because we have not received any payments from [redacted] , no refunds are necessary In conclusion, this matter should be fully resolved.If you should have any other questions, please feel free to contact me, or [redacted] in ourCustomer Service department, at [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was out of town this past week and just received messages from herMy bank was able to get the funds returned to me.I have no further issues with this company, however I will never use them again!! Regards, [redacted]

RevDex.com:Qualified below: "I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me."You are allowing me only 8 days to respond and Sweepstakes Clearing House is indicating an estimated delivery date of up to 10 days. Yes, they called me. Yes they confirmed they are shipping me the laptop computer and yes they have waived any shipping charges. They will be charging my credit card for the original agreed upon discounted price. All of this is satisfactory to me. The key questionremaining is if and when the product is received by me. Since your deadline response is outside the expected delivery date range for the product, you are not allowing me to respond to thiscomplaint if I do not receive the computer. I will be forced to open a new complaint. You may want to extend your deadline forresponses. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.They sent me a letter talking about a million dollar sweepstakes giveawayWhy couldn't I get a portion of this million dollars? I cannot afford to make big purchases now since I am currently living on SSI which is too low to pay for a computerIt seems like "winning" items seems to be like an addiction in America with all the game shows and lottery going onWhat should people such as myself do to be able to have things like computers if we don't have enough money to buy them? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below[redacted] called me on Friday, January 8, and left me a voicemail asking me to return her callI returned her call shortly thereafter and she told me basically what their latest response was to the Revdex.comWhich was that a replacement tool set was to be delivered to me by UPS on Monday January 11, and that there would be a return UPS label in that box with the replacement tool setI accepted this and thanked her for calling me directly to tell meShe also informed me that a label had been sent out after my first complaint Neither did I receive that label nor did I receive a replacement tool set on Monday, January 11, containing the second label as promised on January I obviously would really like to have this replacement tool setOtherwise I would have given up by now and requested a return shipping label and a refund for the full amount of my order as well as the shipping I think everyone would agree that this has gone from the ridiculous to the sublimeI honestly don't know what to do at this point because if they can't keep their word on something as simple as a return shipping label I have no guarantee I would be refunded if I did return the entire orderRight now I'm stuck with a damaged and obviously used tool set and an air compressor in excellent conditionIf I return my order I'm afraid I will not only lose the items I returned but that I would not receive a full refund at all or only the cost of my actual order and not the shipping which cost me $ At this point I should receive a shipping refund and a replacement tool setI have been trying practically since I ordered it in April to get this resolvedMost of the time my correspondence was ignored or I was lied to which appears to be a patternI'm not a rude or overly impatient person and I feel I have done my absolute best to settle this amicablyGoodness I'm just asking for a replacement tool set I have already paid for and a return shipping label for the return of the damaged set, not half interest in the company As I stated previously, I don't even know what to say at this point because It hasn't made any difference so far in getting this over with I can't determine whether I'm being lied to or if it's just gross incompetence and I mean no insult whatsoeverI am genuinely astounded at the number of times I've been told something by this company and most of it never came to passI don't believe that my experience is rare as they say otherwise I would not still be trying to get help to get this resolvedI guess I will once again ask that a new, undamaged replacement tool set be shipped to me ASAP along with a paid return shipping label to return the damaged set I feel I deserve a shipping refund for the sheer frustration and the fact I've been trying to get the complete undamaged order I placed since I first sent the order form in April Regards, [redacted] Revdex.comMESSAGE:I wrote a response letter yesterday in answer to the letter I received yesterday and again today from Sweepstakes Clearinghouse about whether my dispute was resolvedI was promised that the new tool set and return label for the return of the damaged tool set would arrive on MondayIt did not so I denied resolution and gave the reasons whyHowever, the tool set did arrive Tuesday evening and the return label was in the box with the new setI applied the label and sent the damaged tool set back with the UPS driver that delivered the new set.Due to Sweepstakes Clearinghouse's shipping department putting the shipping labels on the side of the boxes most all of the smaller parts were free of their specific spots inside the case and once again caused several tools to get scratched up againHowever, this one does appear to be new at leastThe case is damaged again as well and there's a hole where a piece broke off and was lying inside the caseAll the tabs that keep the box locked are in tact so the case was fastened or it would have been much worseIf the label had been put on the top of the box this would not have happened againUPS assumes the label is on the part of the box that should stay upright like anyone wouldUnfortunately because the labels have been on the side of the boxes they were kept on their sides through the entire shipping processThis allowed the smaller items in the case to bounce out of their slots and scrape the other tools.Although this set is damaged as well it is considerably better than the first set and I am willing to accept itPlease notify or forward this email to Sweepstakes Clearinghouse to let them know I am considering this dispute resolved and no further action is necessary.Thank you for your help in solving this disputeI could not have done it without you!Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as I actually recieve the refund I will be pleased If not I will let you know Regards, [redacted] ***

I have been a loyal paying customer of Sweepstakes Clearing House for some years, now after sending them hundred of dollars, without notice of any kind, I find out that the company is no longer in business. The money I faithfully sent in is now considered lost. I am on a fixed income and need either my money back or the products I ordered.
Product_Or_Service: 5/13/17, 3/26/17, 11/1/16, 11/1/16
Account_Number:

Paid 14 payments for a LP Computer and Color Printer and they said they have closed their business.

Please see attached

Dear Ms***: This confirms receipt of your January 3, correspondence regarding the above-referenced individualWe appreciate the opportunity to respondWe received Ms***'s order form along with her partial payment in the amount of $on December 20, At that time, accounts
for a laptop computer and a tablet computer were establishedThe purchase price of the laptop computer after use of the credit voucher Ms/ *** received is $252.13, including shipping and handlingMs***'s overall balance due on the laptop computer account is $The purchase price of the tablet computer after use of the credit voucher is $167.95, including shipping and handlingMs***'s overall balance due on this account is $The remaining balances explain why the laptop computer and tablet computer have not been shipped to Ms***Statements, regarding ***'s account balances were mailed to her on December 21, However, we have not received any additional payments from Ms***According to her correspondence, Ms*** would like to close her accounts and receive a refundPursuant to her request and in accordance with our refund guarantee, Ms***'s accounts have been closedMs*** may expect to receive a full refund check in the amount of $within the next ten business daysIn conclusion, this matter has been resolved in accordance with Ms***'s desired resolutionOn a final note, according to her correspondence, Ms*** was unable to get in touch with usHowever, our telephone number was provided on the statements mailed to Ms*** on December 21, In addition, we have tested our phone lines and found them to be operating normally, including the ability to speak with a customer service representativeIn any event, we apologize for Ms***'s experienceSweepstakes Clearinghouse has been in business for more than years and we are committed as a company to provide the highest customer satisfaction possibleIf you should have any other questions, please feel free to contact me, or Ms*** *** in our Customer Service department, at ***Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I will contact you again if I don't receive a refund in daysSweepstakes Clearing House is not a company with a good reputationThank you for your help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards, This is a COMPLETE LIE! The $WAS not a partial paymentit was a complete payment payment!, we received a book of coupons all said they were worth $off and all we had to send was $to receive the what ever we choose with the coupon! There was NEVER ANYTHING SAID ABOUT $152.00, The set was never shipped, and the set was never returned! This complete Lie!Sweepstakes Clearing House IS ON ALL THE SCAM SITES ON THE INTERNET FOR DOING THIS SAME THING TO MANY OTHER PEOPLE, THIS IS THEIR WAY OF RUNNING A SCAM ON PEOPLE!
*** ***
Revdex.comMESSAGE FROM BUSINESS:This confirms receipt of your March 9, correspondence, regarding the above-referencedindividual We appreciate the opportunity to respond.As mentioned in our previous correspondence, the purchase price of the cookware set after use ofthe credit voucher *** *** received is $(including shipping and handling)After receiving *** ***'s payment in the amount of$89.95, his overall balance due was $The remaining balance explains why the cookware set had not been shipped to himEvidently, according to his correspondence, *** *** forgot to include the shipping costs associated with shipping the cookwareset to himHowever, our customers routinely understand and it is clear on our offer that additional shipping and handling charges are applicable.Sweepstakes Clearinghouse has been in business for over years and Customer service and satisfaction are our top priorityPursuant to *** ***'s request, this account was closed and two refund checks totaling $were issued and mailed to *** *** *** has received and deposited both refund checksA copy of both refund checks is enclosed*** *** has received a full refund. In conclusion, this matter should be fully resolved as it is in accordance with *** ***'s desired resolution.If you should, please feel free to contact me, or *** *** *** in our Customer Service department, at *** Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Re: Ms*** *** Your ID # *** Dear Ms***: We received your November 4, correspondence regarding the above-referenced individualWe appreciate the opportunity to respondAccording to our records, we received Ms***'s order form and partial
payment in the amount of $At that time, a lay-a-way account for a desktop computer was establishedThe purchase price of computer is $(including shipping and handling)In addition, as stated on the order form Ms*** returned to our office, all lay-a-way accounts are subject to a $per month service feeMs***'s account was open for sixteen (16) monthsOnce paid for in full, the computer was shipped to Ms*** on January 13, According to her correspondence to your office, Ms*** is unhappy with the computerFirst of all, we apologize for any inconvenience Ms*** has experiencedThe computer Ms*** purchased is one of our most popular products and is universally accepted and appreciated by our customersAccording to her correspondence to your office, Ms*** would like to receive a refundThe computer Ms*** purchased carried a 90-day, complete satisfaction or money back guaranteeAs mentioned above, Ms***'s computer was shipped to her last January (over months ago)Although Ms***'s computer is no longer under warranty, because customer service and satisfaction are our top priority, we will send Ms*** UPS return labels so she can return the computer to us at our expenseMs*** should receive the return labels within the next five business daysOnce the computer has been returned, we will issue Ms*** a full refund in the amount of $The shipping cost and service fee will be waivedIn conclusion, this matter should be fully resolved as it is in accordance with Ms***'s desired resolutionIf you should have any other questions please feel free to contact me, or Ms*** *** in Customer Service, at ***Sincerely, *** *** Sweepstakes Clearinghouse Customer Service

Revdex.com:
I am responding to your letter concerning my complaint #*** for follfrom the Customer Service Deptat Sweepstakes Clearing House regarding the balance due toward the purchase of a laptop computer and a tablet as part of an agreement with SCH to pay for any shipping costs incurred I did not receive any request for additional payment in the form of a letter to cover shipping costs prior to the delivery of the items until I received a postage due package delivered by UPS Since I was not aware of what was inside the package and I couldn't open the package until I paid the money to the UPS driver, I did not feel comfortable paying for something that I didn't exactly know was in the package If the balance on the laptop computer is $and the balance on the tablet is $38, leaving a balance of $100.18, I am willing to pay these shipping costs and I apologize for any inconvenience for having to ship the tablet a second time If this resolution is not acceptable to SCH - again, I apologize for the confusion and will proceed no further, and will await my refund of $
I have reviewed the response made by the business in reference to complaint ID ***, and will await your decision on our next move
Regards,
*** ***