Swarovski North America Limited

Dear Ms. [redacted],  Thank you for contacting Swarovski regarding your recent store experience.  I am sorry to hear of the trouble you ran into.  I have contacted our IT department on your behalf to ensure any gaps in the system have been addressed.  In addition, I have forwarded your...

concerns regarding the employee to his District Manager.  Again, Swarovski wishes to apologize for your experience and we have taken the liberty of sending you a small token of our appreciation.  If we can be of further service please contact Customer Relations at [redacted]

Dear Ms. [redacted],Thank you for your letter of February 16, 2016.  A review of your file indicates the ring was purchased online.  As posted on our website Swarovski does not offer exchanges on our product but are happy to refund if a piece doesn't meet your needs.  I have confirmed...

your item was delivered as of December 21, 2015.  During the holiday season Swarovski extended our traditional 14-day return policy from date of delivery to January 15, 2016.  If you are still in possession of the ring, it hasn't been worn and have all its original packaging we would be happy to accept your return and credit the card that was used at the time of purchase.

Dear Ms. [redacted],  Thank you for providing us with the correct address.  We have re-sent the item.  I have confirmed with the District Manager that the appropriate feedback and coaching was shared as needed.  Due to this being handled internally we are not a liberty to discuss the specific details of that conversation.  Best Regards, [redacted]...

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear Mr. [redacted], According to our records your order was placed 11/29/16.  Swarovski does not release items for shipment until full verification and payment processing is completed.  We received that confirmation from [redacted] on December 4th.  Swarovski released the package to...

[redacted] the same day.  As stated in the posted Terms & Conditions, Swarovski has no control over the operating policies or procedures associated with an outside shipping party.  It does appear the operational delay on December 6th may have been related to [redacted] and the inherit increase volume associated with the holiday season.  I am sorry to say that we are unable to reship the two items as they have since sold out.  We have refund your order in full.  In addition, we have taken the liberty of issuing you an Electronic Gift Card in the amount of $50.00 to be used on a future purchase.  The Electronic Gift Card has been sent to the email address associated with your online order, [redacted].  Swarovski offers our sincerest apology for any frustration or disappointment this experience has caused you.

Dear Ms. [redacted], Please note that our Activity Trackers are not returnable, which is why the store did initial offer the option of an exchange.  If you wish to pursue a refund through the corporate office please send the tracker, along with all its packaging and original purchase receipt to...

Swarovski Customer Relations Attn: [redacted] [redacted]., [redacted].  Please note that the corporate office does not routinely accept returns nor process refunds.  However, in order to help bring closer to this case I am happy to make a onetime exception.  Best Regards, [redacted]

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
On December 28 I got a call from an [redacted] at Swarovski.  She told me that a replacement for my original ring was in the mail to me.As of today, January 13, I have not received anything from Swarovski.  So, this complaint is not settled.Please contact Swarovski again to follow up with them, thank you again for your assistance with this matter.  Regards,
[redacted]

Dear Ms. [redacted],Thank you for contacting us and I am sorry to hear of your recent repair experience involving our beautiful Nirvana Ring.  Your letter has been escalated to our Customer Relations team and I have asked that contact you to discuss some options to resolve this for you. ...

Best Regards,  [redacted]

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]