Swarovski North America Limited

Hi - I wasn't given the option to respond in writing when asked to choose the option to either accept or reject the offerPlease note in the acceptance that while I appreciate the offer to cover the cost of shipping, I do not have a copy of itThe item was sent via *** ***Please send the refund back ($+tax).Thank you very much.Thank you Revdex.com for your help

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I requested that my item be repaired, which only required that a magnet (which was present with the item) be glued into the clasp. When the item was returned to me unrepaired, the magnet was missing. I would like to repair the item myself, but now cannot. I'd like the magnet returned to me
Regards,
*** ***

To whoever it may concern,Thank you for contacting Swarovski Customer Relations.We sincerely apologize for any inconvenience and for not responding sooner.Please note that we will issue a full refund to the client in the form a check for the specified amount of $USD.Furthermore, we have tried to
contact the client in order to verify that the provided address is correct.Again we sincerely apologize for the long delay.We remain at your disposal for any further information you may need.With kind regards

Dear Ms***, The package did not arrive to my desk til Friday the 17th. Monday the 20th was a holiday and our offices were closed. If you could also provide a copy of the costs associated with shipping the item to me I'd be happy to include that amount in the check. Once the additional information is received I can complete the check request. Please allow at least 7-business days for the check to arrive. You can fax it to me directly at ***. Thank you,

Dear Customer, Swarovski needs more information in order to check what happened with the parcel. Kind regards

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I still haven't received the refund from Swarovski as promised
Regards,
*** ***

Dear Ms***,A check request form was completed in the amount of $200.00. We expect the check to leave our Accounting department on Friday, March 3rd

We are sorry to hear about this situation, and would be more than happy to assist the customer with obtaining a refund for this item. We will be contacting the customer directly to resolve this situation

Dear Ms***, Thank you for your letter and we'd be happy to help. If you can please provide us with either the item number in question or fax us a copy of your purchase receipt I'd be happy to look into this further. My fax number is ***. Best Regards, Swarovski
Customer Relations

Dear Mr*** *** ***,Please know that Swarovski does clearly post on our website our Terms and Conditions that relate to our sale and purchase policies. Within that it is posted that Swarovski does not offer price adjustments. I have provided the full text of those Terms and
Conditions below."The SALE also takes place in selected Swarovski boutiquesHowever, please note that the product selections and discounts offered in the boutiques are not necessarily the same as in the Online ShopThe Swarovski Online Shop does not offer VAT refundsPlease note that Swarovski does not offer any price adjustments for an item(s) purchased at regular price before a SALESimilarly, products purchased in the SALE are not eligible for further price reductions."

Dear *** ***,Thank you for contacting us. We are terribly sorry to hear of your experience. I have asked a agent in our corporate Customer Relations office to contact you at the phone number that was provided in your letter. Best Regards, Swarovski Customer Relations

Dear Revdex.com,Thank you for the reminder.We have just verified the case and we are currently working on this. Customer contacted us on January 30th, 2018 and she received a response from one of our agents on February 1st, 2018. Below is the message that was sent...

via email to the customer.Dear Customer,Thank you for contacting Swarovski.We are sorry that you experienced any inconvenience with any request thet...⇄ Swarovski.On our end our systems show that your order was canceled, and we would like to assist you with investigating why you have not receive a refund.In order to do provide you the best solution, we would kindly request you please send us pictures with evidence of your bank statement or anything that could help us further investigate. Your collaboration is highly appreciated. Please attach any external document as an attached file, do not copy/paste.*Reply to this email without altering the subject line. *We remain at your disposal for any information you may need. Kind Regards, On February 7th she sent the notification from the bank she received.Please note that we are escalating this matter to the appropriatedepartment to continue investigating and finally provide a solution to the customer.We remain at your disposal for any further information you may need. Kind regards,

Dear Mr. [redacted], Thank you for your letter.Swarovski does offer a 1-yr warranty against manufacturing defects with the appropriate proof of purchase from an authorized Swarovski retailer.  Without a valid proof of purchase Swarovski does offer a repair service for $50.00 per item.  The fee...

includes inspection, repair (if possible), cleaning and return shipping.  If we are unable to repair the item it would be returned as is and you would be refund the fee.  If you wish to pursue a repair please contact us at [redacted]. Best Regards, Swarovski Customer Relations.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Thank you for the response however, It does not solve my issue. I do not have the receipt and it is ridiculous to expect a client to have one months after the purchase. We are in the era of electronic transactions and therefore you have a copy of my receipt and transaction in your system.  All other businesses look up the order in the system and automatically without any hassle provide a replacement, that is excellent customer focused service and business ethics.to expect a client to pay for a piece of defected product is a scam in my opinion. You did not provide me with any type of resolution but a mere copy of your policy. 
 
Regards,
[redacted]

This customer did contact our Customer Care Center for assistance with this issue.  Our store was also willing to accommodate the customer by offering something of Equal Value in place of this item as it has been retired and is no longer available through this store.  So that we can...

resolve this situation for the customer, we will make arrangements to have a new bracelet sent to the store.  When the store receives this bracelet we will ask them to reach out to the customer and invite her to come in an pick up the new bracelet in exchange for the damaged one.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved ONLY when I receive my refund from Swarovski, as promised.
Regards,
[redacted]

To whom it may concern, 1. please let me know feedback from district manager regarding complains to store manager .2. my address is outdated. the current address is [redacted]. please resend the gift to the above new address as the previous one will be returned to you. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Dear [redacted],  thank you for your letter.  We have reviewed your order and see that your purchase was refund in full as of December 10, 2016.  I am sorry to report that Swarovski was not able to re-send your order due lack of stock.  However, for the inconvenience please...

find a online only 50% discount code that can be used one time up until December 25, 2016.  The code is as follows and needs to be entered in as presented. [redacted]Please accept our apology for the inconvenience and frustration this has caused you.

Dear Mr. [redacted],We have followed up with the Store Manager and District Manager and understand that as of January 7, 2017 the issue and concerns had been addressed as you requsted.  We again apologize for any misunderstanding that may have occurred and hope you will consider Swarovski for...

your purchases in the future.

Dear Ms. [redacted],  I have been in contact with our store located at the [redacted] to contact you at the phone number you provided to discuss options regarding an exchange or replacement of your item. Best Regards, Customer Relations Swarovski.