Sutherlin Nissan Orlando

Sent a flyer in mail and was very vague in what they were offering and DID NOT explain clearly what it was really giving away.
I received a flyer in the mail from them scratch off combination code and if numbers matches the combination you win that prize says on the flyer and I have that. come to the dealership to clam the prize in BIG writing "you have won call 407-388-4400". I did and said to go in to dealership to claim the prize.The scratch off and I have to proof my numbers matched the prize won by me. I went and they did not go by what I SCRATCHED OFF and said I WON. My numbers matched my prize!!! What they went by when I went in was a "RESERVATION CODE". That DID NOT have anything to do with my matched numbers with the prize at all. They should tell you in the flyer that if you match you numbers under the prize you still may not win the prize and have to match a another code on the flyer. The dealership did have a key that :"If your scratch didn't match a combination "mine did" code dial, come in and try your key" When they did see I was not happy and found out it was a complete SCAM they let me try the key. Well guess what happen I put it in a plastic holder so it wasn't even in an actual CAR and the lock fell out of the plastic holder on the floor. I was standing there and it was falling out for every one!!!! on the FLOOR!!!! I had to put it in my hand to try and put the key in. Why didn't they have the car there for the ignition to see if it turned the car on??? So, even that was not working and did admitted it was falling out for everyone. So that was rigged in it self for them NOT to give a car away to anyone. I wanted to see if these flyers really are turn I was right in my assumption going in but how I found out how this was done is a travesty that they are allowed to send this out in the mail to people to try to get them to come in to really just BUY A CAR. I ended up with a lottery ticked and my numbers did not even match up for that on the scratch off. It was totally different than that. How would I win that if my scratch numbers did not even match to that? Again if I knew that was what I was going to win I would not have wasted my time and gas to go I would just buy the $2 ticket myself they would have to give my 200 tickets for the time and gas I wasted to go there. I am taking my time to send this the the Revdex.com to let people know what type off company this is to try to get people in to buy a car from them. If this is they way they do business to sell cars no one should go or people should know they inflate there prices on cars to make a sale anyway they can. I will be looking in the future and asking people have they gotten any mailers from this company like this. I should have gotten my prize the numbers that I scratched off and matched on the mailer!!!!!! I STILL HAVE IT !!!! NOT FROM A RESERVATION CODE !!!!!

I purchased a vehicle in MAY OF 2018. The vehicle I purchased was a Pathfinder 2017. Since I have had this vehicle it has been problems after problems for me. The day I went to purchase this car I was at the lot for 7 plus hours because I kept asking the sales person to run my credit and let me know what the interest rate would be like. He kept going back and forth with his Manager Mr O because the Manager O did not want to run my credit and kept offering me high interest rates. He told me 8.9%. I told the Manager O that was really high and I asked again if he can run my credit because I knew my credit was good. He told me that's the best I can do and and either take the offer or leave it. I was upset because of this O's attitude. Another associate stopped me outside when I was leaving and told me to ask my sales person to deal with the other Manager because O is really arrogant and not very helpful. So we did just that and he pulled my credit and offered me just over 4%.

I finally got the paper work done while the care went to get detailed. When the car finally came back it was not detailed at all. The sales person said that the detailed person is new and that's why the car was not done properly. I noticed a large scratch and dent on the bumper. O came outside when we were discussing the issues with the car. The sales person showed him the dent on the bumper. You know what O said? That the dent and scratch was just plastic that was still stuck on the car. I told him well take it of if it's just plastic. These people really think we are that stupid? He asked if we could take it back in the next day and we would be given a loaner. The next day we showed them the issues that we had noticed. Apart from the bumper, the rubbers over the windows were dry rotted, the wipers were not good, the tires looked very old and dry rotted, the trunk on the inside had paint missing, the rack holding the steering wheel was broken and open, Tape was stuck to the car in many places outside. The manual for the car was missing among other issues.

We had to leave the car for 3 days and when we got it back only the bumper was fixed. Again we had to take it back in. This time the car was properly detailed but nothing else was fixed. Again it had to be taken in. This time they fixed the rubbers on the window and changed the wiper blades. By this time, I had gotten a survey about my experience at this company. My review was not a good one. They took the car back in again to fix issues again. When the sales person Andrew came to my home to return the car he asked me if I could give him a better review and he promised me he would fix all my problems immediately. I said I will think about it because by this time I was still very tired of the back and forth with these people. I told him I don't even know if I got a second email and would have to check. He asked me if he could check for the email on my phone and he will give me it to do. So I allowed him to search for the email. BUT instead of giving me my phone to do the review he did the review for me giving his company a perfect 10. I was not happy with this but what was I supposed to do?

After that I never saw or heard from him again. No matter how much I called him or sent emails he never responded. I was left with my problems and Over 40,000.00 to pay for a car that had issues.

I called and spoke to another person Giovanni who I informed of my issues. I kept calling every week because I still haven't gotten the manual for the car. After a long hard road of begging for this I finally got it 2 months after.

A few week ago I noticed a part of the tire was tearing. I called Giovanni and he said I have 6000 miles warranty on tires and made and appointment for me to go into the dealership to have the tire taken care off. I have under 2000 miles on my car.

When I got there I was told by Mr O that I do not have any warranty on tires and that I was the one who slashed the tires. WHAT??? Is this man for real?? I have had this car for 3 months if so much and they have driven my car just as much as me because for how many times it had to go back to the dealership to fix problems.

I expressed my anger and told him I really don't want this car. You know what O told me?? Well you will just have a repossession and that is up to you but I can't help you.

I paid the price of a new vehicle but got the quality of a used one. This car has been sitting out in the lot for over a year taking every weather condition and I told them the tires were not good the very first day. It is so frustrating to deal with a company that does not care about customers. My stress level has been so high with this company and believe me NEVER AGAIN WILL I DO BUSINESS WITH THIS COMPANY AND NEVER WILL I BE RECOMMENDING THEM!!!

I purchased my vehicle from Sutherlin Nissan on Jan 3 2018. I had it financed but then paid it in full. now the tite is still in Finance co.
paid in FULL to them since Jan. 2014 Red FIAT 500. purchased jan 3rd paid in full feb 2018. VIN

I was at the end of my lease and was considering buying the car. the sales people suggested that I purchase a new car.
The Dealer suggested that I purchase a new vehicle in return for my leased car. They told me that they would take it in and I no longer had any paying obligations. I can't afford to pay for my leased car, & a new vehicle so I expressed that to the dealer and they said not to worry. I received a bill from NMAC for the end of lease payout and I don't think I should pay because the dealer said they would take care of it. That was the whole incentive for me to get a new car. Im happy with my new car but I refuse to pay for th please payout because they said not to worry. Had that been the case then I would've financed my leased car. I called the dealership as soon as I got the bill from NMAC and they put me on hold because the said that they were going o transfer me to a manager. After having me on hold for a long time, they took my phone number for a callback but I never got a call. I call in February and still no word

See Attached Letter:

***

Dear Revdex.com,

My name is ***. In December of 2016 my husband *** and I went to
Sutherlin Nissan located at 8125 Colonial Dr., Orlando, F 1 32817, for a simple oil change
and we noticed that the fuel gauge was not marking correct. We spoke with employee
Joseph M and he told us the problem was the gas cap had to be changed. We ordered
the gas cap at the price of $34-.76. When the gas cap arrived Mr. M called us, we went
to Sutherlin, the gas cap was changed and the same issue still occurred. We returned
again, explained the problem and we were told that it was the Fuel pump. I bought it at
advanced auto parts. We went with a certied mechanic who changed the fuel pump
twice because we were also told that many times the new fuel pump would be defective,
and it was. This did not x the issue. Nissan recommended we come in for diagnostic for
which I payed $154.43. The result of the diagnostic was the Sender Unit Fuel was the
problem. I bought it at Nissan and it cost me $103.58 and we changed it with a certied
mechanic; the problem was still there. We returned the Nissan again and we asked to
speak with the service manager namedjohn. We explained the situation and he had an
attitude because we had the Sender Unit Fuel changed outside of Nissan with a certied
mechanic and he did not want to recognize that the diagnostic was wrong on their behalf.
He decided to take us with an advisor named Douglas I. We left our car at Nissan
and two hours later they called us stating they had conrmed the problem our vehicle
had;
Found the oat on the after market
Fuel pump laying in the bottom of the tank causing the issue.
Re-installed the oat on the after market fuel pump, now the system is working properly

»
They called us around two pm and told us that if we wanted it xed it would cost us
$254.69. We told them yes. They called us around 4:30 telling us that everything was
xed and someone would come to pick us up right away. A driver from Nissan picked us
up at home at 6:30 pm and took us to Nissan. When we tumed on our vehicle, the fuel
gauge remained the same and did not move at all. I asked to speak with a manager and
they said all personal had left for the day and they would call me in the moming, which
they did not do. I had to call Nissan and they did not know our vehicle was there. The
following day my husband took the car again and he spoke with adviser Douglas H.
He told me it could possibly be the cluster and my husband said it was impossible. Mr.
H*** took our vehicle back to the mechanic and the mechanic told him, without a
diagnostic, that it needed an original gas pump from Nissan. My husband did just that
and the problem still occurred. After this I called Mr. H the same day and I told him
that it wasn't just we have paid $547.76 in total and the problem in still there. Mr. H
said "Ma'am, you can do what you want."
After all this the "check engine" on my dashboard turned on. My husband took my
vehicle to auto zone and they did a diagnostic: Code*** indicates that the Fuel Level
Sensor A' electrical circuit input signal had high voltage for a predetermined period of
time.
We called Nissan North America, Inc. Consumer Affairs Department and opened a case
onjanuary 17th and 19th of 2017. The number of the case is ***. We spoke with
Janet from customer service. She told us they were not able to do anything about it. She
said that we'd have to go back to Nissan and pay for another diagnostic. We've done all
we can do and we feel robbed, lied and disrespected which is why I have written Revdex.com as a
last resort searching for help.
In all the years We've been Nissan we've never experienced such horrible experience and/
or service. If someone would please contact me so I can get this problem xed.

Thank you,
*** and