Sutherlin Nissan Orlando

They put scratches all over my vehicle and failed to buff them all out and left my car dirtier and now with more swirls then before.
I purchased a new Nissan and by the time we closed a deal it was dark and after my car was supposedly detailed I noticed the next morning deep scratches and swirl marks on my brand new car. I called and complained about this and was told I could bring in it to have Nissan take care of this situation. I took the car in the next day to be buffed. They didn't buff the entire car and get the scratches and swirl marks out. The deepest scratch they touched up with a pen and is still very visible. Now that my car has been buffed poorly there are more swirls marks and on top of it they left buffing compound in every crevice and on every piece of trim around the car making the condition even worse.

I purchased a vehicle, 2014 Hyundai Santa Fe. Used on 2018. The sales guy Javier A, Promised and Guaranteed the quality of the car. When I *** asked what those AS IS MEAN? He explained it's just cosmetic things. Nothing to do with Motor or Transmission He The sales guy said. A few days into the purchase the car just didn't feel right. It always had a small sound in the motor area a tic tic. A fast tic tic but very low. I told them about it. But he continued saying it was nothing. Well I no longer went back I was feeling embarrassed that they might think I was just a joke. 20 month later my car broke down on I-4 on my way home from my family's home in Tampa. This is a car tha Javier a*** gave me his word and denied any problems with the car. He lied, pushing me into buying this car. He new that the car was faulty. I feel he lied. I would like to speak to an honest person who can help me. I don't think it's fair that I have a broken down car in my drive way. When I'm paying it and I needed a car I could depend on. I didn't want another car that would give me problems. I just want to feel safe when I drive on the road. I want what is fair. please the car had two previous owners and he said only one person owned the car. I want the car I was promised a good car that won't break down on a 2 hour drive. They knew the car was faulty when they took it to, 2 of the sutherlin nissan best experienced mechanics.
Product_Or_Service: 2014 Hyundai Santa Fe sport
Order_Number: ***
Account_Number:

I'm not happy with the deal I had with this company. I bought a car from them with a trade it and I think they just screwed me over with everything
It all started when it was tax time and my husband and I needed a new car. So we saw the flyer for the cars for tax time at the dealership and we went it and I wanted to trade my car in. So during the week of Jan 23-29 they had the deal if *** does your taxes then the dealership will refund you the payment for your taxes. Well we did that and that is ok at first. Then we signed the papers partly for the new car and it just was going downhill for there. We wanted forever to get the money. Finally we got the money and got the car and had to resign all the papers. We were promise we would get refunded the payment to do our taxes but it hasn't happen. Also promise more stuff like renewal of my *** to get another 3 months since it took so long to get my car. What made it worst as we get our car we waited for our car to be detailed and they didn't even put gas in the car. We left that day and had to call down the road for them to bring us gas because we ran out and that was wrong when you derail you should make sure you have gas in the car when someone is picking the car up. I will not be going back to them I had the worst experience and would like something for my bad experience

brought in my car for a recall repair, all the dash lights were off (such as engine light, airbag light) after the recall fix, air bag light is ON!
after 48 hours working on my car, supposedly fixing 4 open recalls, they caused my airbag light to come on! and now they are stating that it may have been incidental that this issue exists. truly sick and tired of the way, they handle customers and try to up charge clients for either a tech mistake or etc.

Didn't give me a buyers guide. Sold me a car that was in an accident . Added extra money to the contract .
Didn't give me a buyers guide. Sold me a car that was in an accident . Added extra money to the contract .

I live in Tampa, I drove two hours to go look at the car.We have purchased an infiniti Qx60 and paid cash for it. the car had few issues Like (the back bumper had popped out the clips, the car was dirty) while we were test driving it and their sales manager Orlando had promised us to fix all the issues (That was on Friday ). so we went back on Monday with our toddlers to pick up the car. They just had washed the outside of the car and that's it the kids were going crazy so we just took the car and I found out the car has been hit in the front, on the passenger side and never was reported to carfax. I called the dealership multiple time for to someone return my call, and still few month later haven't heard from these crooks please stay away from this dealership Worst car buying experience of my life!!!!

I went to buy a car from this dealership I found a vehicle I wanted and the salesman showed me a used 2017 Nissan titian first then showed me a new Nissan titan. After talking with the salesmen who promised the they could get the deal done, I chose the the used titian. They then come back and tell me my credit is too low to get financed but "they would find someone to finance me" and sent me home with the used titian to drive which I really liked the used one. It had more bells and whistles and was just a really nice truck. The next day the salesman called me and told me I got the financing for the newer titian which was great but was a much lesser truck than the one they said they could get me in. The could update that Nissan but it was going to cost me more. I told them I liked the used one and wanted that one.But I felt like they were trying to do a bait and switch on me. Not only that they told me the financing went through and I would not have a payment until December. In the meantime I had moved, I got a call from the finance company saying I was two months behind, This has been one of the worst experiences I have ever had with a dealership, they lied from the time I walked in until the time I left. They said they would tint my windows which they did and they said they mad the appointment but when I took the vehicle down they did not know anything about it. I was lied too again about what they were going to do. I still think they did the bait and switch tactic with the used truck and the new truck!Then they told me if I wanted the used vehicle I would have to put down $2000....The whole process was horrible business practices and taking advantage of a senior citizen!
Product_Or_Service: vehicle

First time customer to Sutherlin Nissan. Door dented during service.
Went to Sutherlin Nissan to remove nail from my tire and perform tire rotation. My appointment was on 11/19 at 4:15PM. My service advisor was Kelsey ***. Gave her my car and then went into the waiting room. After about an hour I asked her about the the status, and she informed that the the car was in the wash. After another 20 minutes after 5PM, Kelsey brought my car and immediately left without saying a word. I went to my car and to my surprise my car was never washed (please see attachment). It was still dirty. Then I noticed another surprise - a dent in my passenger side door right below the rear view mirror. (please see attached photo). I called another service advisor and informed her of this finding. She was not able to find Kelsey and walked inside to call a manager, she was gone for a about 20 minutes. Then someone came out looked at my car and totally dismissed me by saying this was already there and nothing to do with us. I protested, and told him the dent was not there, it was made while on your premises and especially that the dent looked fresh and just made. That was insulting and he left back into the building. I followed and told him, that I will make complaint to Revdex.com, he said that's fine. I asked him for his business card and he gave me business card with a name of a Douglas ***.
I was a first time visitor to Sutherlin Nissan and I must say that this was not what I expected. I came for a simple tire repair and rotation and left with a dent in my car.

Sutherlin Nissan advertised falsely on their brochure/flyer regarding a contest/sales event they were hosting.
I received a flyer in the mail from Sutherlin Nissan regarding a contest/sales event they were hosting. They indicated on the flyer the requirements to "WIN" different prizes IF you had the appropriate/matching numbers/pictures on the "scratch off". Well, I proceeded to do the scratch off and won, according to their flyer, $5,000. I read carefully all of the fine print to see what stipulations/catches there were etc. According to their flyer there were none. I proceeded to call them and made an appointment. Well, they had the wrong address printed on the flyer so I went to the wrong location. I called again and re-scheduled my appointment verifying both times that this was a legitimate competition and not a hoax, and that I wouldn't be wasting my time. I was assured it was. I loaded up my 3 children (one of them who has special needs) and drove the 25 miles to the location. Upon arrival, I was met and I assume in the regular method of doing things for the competition. Well, what they advertised was NOT what they said when I got there in person. Apparently, the fact that my card indicated that I had won the $5,000 was not the truth...I was told by the employee there that the winning card did was make me ELIGIBLE for the prize. NO WHERE ON THE FLYER DOES IT SAY THAT!!! I read the fine print multiple times before going. As I told the sales associate they should be ashamed of themselves. Say what you mean don't lie to people getting them to come to your location for nothing. BE HONEST! If you don't intend to give out cash prizes don't say that you are. It is a shame that a local company cannot be honest in its advertising. If you don't mean it then don't say it and don't do it. I loaded up my 3 children and drove the 20 miles back home. It is a shame that companies today lie to the public it builds a distaste and distrust for businesses/salesman.
I will personally never make a purchase from that dealership again!

Received a flier in mail for Huge Tent Sale in Clermont from Sutherlin Nissan. It was false advertisement.
Flier stated that there would be a Huge Off-Site Event hosted by Sutherlin Nissan starting 11/1. There was a Money Carlo Match to Win card attached to flier. It appeared that we won $5000 on the instant match. The flier said to visit ***.com and enter the PIN but nothing happened. I called the number on the flier and the representative set up an appointment for us to meet at the tent on 11/6 @ 11am. We got a voicemail the day before saying that the tent sale has been moved to the dealership in Orlando and that we should ask for Tina T when we got there. We drove over to the dealership and there was no indication outside that there was any type of huge sale going on. We asked for Ms T but were told that she was not in today. Another sales rep sat down with us and told us that they were made to shut down the tent in Clermont. No reason was given. He said that even though it appeared that we had a winning card, it didn't guarantee that we really had won. He needed our info first and we were supposed to enter our PIN into a machine to see if we really were winners. This whole scene was screaming SCAM so we decided to get up and leave.

Nissan refuses to replace leased vehicle with another new Leased vehicle as I feel unsafe driving current vehicle due to numerous repairs.
Letter sent to dealership:

I am purchased the vehicle listed in the subject above on August 9, 2018.

On June 13, 2019, I had to bring in the car for service due to a malfunction status flashing on the dashboard - (crash sensor light) which resulted with me spending 3 hours at the dealership in which I was advised the problem had been fixed and returned to me.

This week(provide day) the same malfunction status started flashing again which in turn resulted in the dealership advising I bring in the vehicle yet again! The issue was the following: (Radar Malfunction Light Lane Camera Loose Connector R14 which was stated on the paperwork). Now that brings us to today, August 29th, 2019 which I'm being advised now it's now another problem & they have to order a part which is not available on-site which will probably take 2- 3 days to arrive after being ordered. I was advised I could get a rental but would need to present a credit card & charged a $50 fee until the rental was returned. At first I agreed to this but the inconvenience is so great that I decided to just get my car back as I don't have a credit card at the moment & nor can afford the $50 charge at the moment nor should be responsible for as due to the part not being in stock or on-site.

To close, as a return/loyal customer, I am very up hauled that the only response received was I'm sorry for the inconvenience & was never offered anything else for all the hardship/inconvenience I've under gone & still undergoing. My next step is to file for the Florida Lemon Law and to also file a complaint with the Revdex.com as I feel that I'm just being treated unjustly as a Female Senior Citizen.

The information requested per the manual is listed below:

Rosa ***

***.

Orlando, Fl 32822

407-***

Vehicle ID # ***

Date of Purchase: August 9, 2018

Current odometer reading: 2773 as of Aug. 29, 2019

Sutherlin/Nissan

***

Orlando, Fl. 32817

407*** Ext ***

P. S. Totally stressed & very disappointed with the car and treatment I've undergone since I decided to upgrade my vehicle.

Regards,

Rosa

Sutherlin Nissan of Orlando & Integrity Auto Promotions made bogus promises of rebates, refinancing scams and falsified my income on the application.
On March 30, 2019 I went with my son who wanted to buy a car at Sutherlin Nissan after receiving a flyer in the mail offering a $7,000 credit/rebate towards a car purchase. The car he chose cost $29,000 but he believed he would receive a $7,000 rebate which was a factor in choosing that car. He was denied a loan due to poor credit and again with me as a cosigner. That's when I was targeted for the car loan because I had great credit. When I say targeted, it is because I felt incredible pressure from the sales team to buy this car for my son. I told them I couldn't afford it but their sales team said my son could make the payments and guaranteed Sutherlin would transfer the loan to his name after making "9 timely payments." And they guaranteed this would be in the contract. Under duress, I regrettably agreed to this now obvious gimmick, a coordinated effort between the sales team (including Integrity Automotive Promotions) and their finance dept.

But unbeknownst to me my monthly disability benefit of $2,117 prevented me from being approved. And somehow it was changed to $6,117 on the loan application! The application had my signature on it but the amount they typed in was not the amount I told them. And I would never lie about it and jeopardize my benefit, it is my lifeline. And I had no idea the loan would be denied based on my actual monthly benefit. But they would have known, they are the finance experts.

So how did they do this? Do they give people a blank form to sign and falsify the income later and then withhold the document from the customer? For the record, they NEVER gave me a copy of the loan application the day I purchased the car. It has my signature on it but I have no idea how it ended up there or who typed in the inflated income because they never gave me the document until I demanded a copy 6 months later when I realized I was scammed.

By August my son had made 7 timely payments on the car loan and I went to Sutherlin to initiate the loan transfer but was told it wasn't possible. I was devastated. A few weeks later I tried to negotiate a trade in for a much cheaper car but they only offered me cars over $20,000 which I couldn't afford. I was forced to do a voluntary repossession as I couldn't afford the $587/month loan payments. Last month the car sold at auction for $16,800 and I am on the hook for $14,800. After I received the loan payoff from the credit union I went to Sutherlin to get a copy of the loan application and to discuss a debt reduction. The finance manager told me "just don't pay it." The manager, who told me his name was "US Marine," said this deal was done by Integrity who sent out the flyer. Marcus ***, the salesman who made the refi assurances to me said Integrity was working for the dealer but I just found out he works for Integrity. The manager, "US Marine," eventually acknowledged that I was wronged but said Integrity would have to pay some of the debt because it was their salesman and the debt was too big for Sutherlin to incur. I called Integrity but they do not answer and do not have voice mail. I eventually reached Marcus *** but he denied everything and blamed Sutherlin. The contract I signed was with Sutherlin. But who hired Integrity?
The bank doesn't care and doesn't even require income verification. When I asked how they could approve such an expensive car loan they said it was based on my good credit rating. In May 2019, WBTV in NC, reported 11 complaints alleging consumer fraud involving Integrity and other dealerships. The complaints are similar to mine - people were lied to, documents were falsified and withheld from consumers, income was inflated by over 300%, and bills were padded with services not requested (in my case they added a maintenance service plan when all I asked for was GAP insurance).
It's clear now that I was duped. Since I suffered a traumatic injury and lost my job a few years ago, I have not been the same. I know this was a factor in my being scammed.

The purchase of the vehicle exceeded the market price value. The contract required a loan of $25000, whereas the used car value is $10,440.
I entered a leasing contract with Sutherlin in July 2017. I was recently called on 07/12/2019 to come in for a vehicle appraisal to exit my lease early as there was a "promotional credit" occurring. I somehow ended up being coerced into buying out my lease, even though all parties were aware I have no intentions of staying with my vehicle forever. Under this premise, I was told things like "incentives would wash off the remainder of my loan" "it's a no brainers to sign the lease buyout" and "I do not have to carry out the fill 75 month term". The finance manager did not discuss any of the extra charges to the contract that equated to $25,000 such as Battery fee, NISSAN charges that have no true explanation. Moreover, he never discussed the cooling off period with me either. I contacted both the sales manager and finance manager the same day noting I want out if the contract immediately as predatory practices and undisclosed/dishonest materials in my contract were never presented to me. I spent 6-7 hours at the dealership wanting to leave and they kept me in there by trying to throw free cruises $1000 checks and anything else to make me sign those documents. I expressed I wanted out of the contract 6-7 times throughout the visit (which I have in recording) that I did not want to proceed and each time they'd allude to the idea that I already signed this document, so it's too late to backup or "I shook on it". I allowed them to do this to me the first time but I will not allow it the second time. The value of my vehicle was appraised at $10,440 to date and they forced me to enter into a $25000 loan with the manipulation and lies that I would not be burdened with the remainder. I asked for those statements in writing and the sales manager wrote on a piece of paper that "incentives improve over time" and signed it. I contacted the sales manager and finance manager and they were not willing to correct their coercive practices.

dealership fail to submitt title/tag application and its been more than 40 days. Today is may 11th and they have yet to give me a new one.
I purchase a vehicle on march 23rd 2019 and my temporary tag expired on April 21st. Dealership did not contact me to let me know of the tag not being ready yet. I got a notice that my car was going to get towed for having an expired tag. I contacted the dealership for 2 weeks straight and they did nothing about it. Spoke with dealership manager and he also didn't do nothing in regards to my expired tag. I kept getting hung up and they would tell me to call the next morning. The first person contacted told me that I was missing information and thats why I haven't received the tag yet. I asked him why I was never contacted to let me know of this? The next person I spoke with told me that he would overnight another temporary tag and failed to do so. I called the following day and asked to speak with a manager. I asked why haven't they sent my tag yet and told me that they couldn't send me a tag. Called the next morning and they told me they couldn't do anything about it. Next day I drove 2 hours to dealership to see if they were actually going to ignore me in person. I went in today may 11th 2019 and they gave me another temporary tag.

Really need this resolved as I don't want the odometer reading to increase. Got SUV with 5 miles, which they listed as 15, and now is approaching 40.
New SUV purchase date 3/26/19. Vehicle did not have a window sticker. Asked for it several times, was told they'd get one. Mother and I never told exact price, what options etc came with SUV. Contract never gone over for all items listed. We never discussed extended warranty or buying a maintenance plan, yet they were added as well as an item that was listed as NISSAN".Don't know what that is. Was told I'd get a check for trade equity, which was added to balance owed on trade in. When I got home,after dinner, having spent roughly 5 hrs at dealership, I was very tired due to my diabetes. Later, looked up Sutherlin, found the vehicle using VIN number and saw retail price was lower that what I was charged. It also showed an internet price that was even lower. No asterisk to indicate that there were qualification requirements.

Another item on contract they added the trade equity amount to the pay off on former sedan. Why?And what's Tax on Ancillary Products?

The difference in pricing with the add-ons is overc $15000. I contacted by text, the salesman that same night. Advised him what I discovered. He said he'd check on these and would get back to me. I had also indicated that I was getting uneasy about the transaction, and was considering canceling. Over the next few days more texting. Was told that other person who worked on the sale would call me.When he didnt, I got a hold of the first person the next day, was told person 2 was in a bank meeting and would call me. He didn't until I texted him on his phone. Long story short, Sutherlin supposedly told person 2 that it's too late, that the deal was done when I left with the new vehicle. If they had supplied the sticker with the price, and if they didn't delay answering me, I would have returned the vehicle within the 3 days. My trade in, was listed by Sutherlin in the used car area. My bottom line is that they take the $15000 off the price financed or they cancel the entire deal and return my tradein.

Also, accordingbto person 2 today 4/2/19, the dealership claims to have given me the trade equity check. Interesting, the address on my paperwork is in NJ and I'm here in FL at mother's home, taking care of her. They never called me to get the check.

Person 2 seems to want to help, but indicated he couldn'the get anywhere with dealership. He's in another state now, as it seems both he and person 1 were part of team that came in help with sales promotion as the dealership was overstocked.

I've contacted the Nissan consumer advisers, who took the into and was referring matter to regional specialist who should call me before end of business on Wednesday 4/3/19.

Deceptive Advertising & Practices - Verified before I went into dealership to make sure it was the real deal. WAS LIED TO
Stated in Uploads & above

We thought we were leasing a new car. The contract was for the purchase of a 2019 Nissan Sentra.
Returned the original car and leased another car.
On Jan 17, my husband and I went into Sutherlin Nissan Orlando to lease a new car. We met Calvin C (our Sales Consultant) and he introduced us to a 2019 Nissan Sentra. Bobby V (Finance Manager) handled the contract. My husband handled the transaction with Bobby. He would not answer any of my questions. He suggested the contract be in my name, since I had better credit. My husband took his word for it - 6 month at $575 (apply $1700 Credit) and the reminder at $275. I found the terms of the contact odd, but Bobby did not relate to me. We left with the leased car. Within a week, we received a letter from TD Auto Finance. They were charging us $575, but for 72 MONTHS! We had brought the car, not leased. We called TD Auto Finance and sure enough, the contract was for a purchase of a new car, not leased. TD Auto Finance recommended we return the car to Sutherlin Nissan Orlando. On Jan 25 (on the 8th day) we returned the car to Sutherlin Nissan of Orlando. My husband and I worked with Javier S (Sales Consultant) and leased a 2019 Nissan Sentra. On Jan 26, Rachel (?) returned the original car to our house and said we were responsible for the original contract. She recommended we wait for the loan to default, so TD Auto Finance can pick up the car. We were stunned. Now we had two cars (original and leased). As a result of the stress, my husband had to be admitted to the emergency room for high-blood pressure and A-Fib. He was in ICU for several days. Sutherlin Nissan did nothing to correct the situation. My son called TD Auto Finance and the CSR recommended we contact the car dealership. On 2/26 he spoke to U.S. *** (Managing Partner) and explained the situation. U.S. *** told him it would take a day to follow up. After several attempts, my son got a hold of him on 3/2. Basically we were responsible for the original contract, since the "bank" titled the car and we knew we were signing for a new car, not lease. Called again several times, because we had additional questions, but U.S. *** kept avoiding the calls on 3/2, 3/4 and 3/5. Why would you sell another car to senior citizens with a fixed income? We tried to talk to Bobby V on 1/26 and we were informed he was no longer working there. We were told to sell the car. We were told by TD Auto Finance that Sutherlin Nissan Orlando has the ability to CANCEL the original CONTRACT (aka Flat Cancel). I feel we have been taken advantage of in this situation and we have no recourse! We trusted Bobby V (Finance Manager). We are honoring our commitment with the leased car. That is what we expected when we entered Sutherlin Nissan Orlando.

We bought a 2016 caravan and traded in 2013 caravan. The new car purchase was in my son's name and the car that was traded was in my husband name so we had paid for new tags of course and it was included in the fees for a new tag they took the old tag and gave us a temporary tag because we we're not transferring tags.So in September when the temporary tag was about to expire we called to see if our tags came in, they had said no so they went and gave us another temporary tag when those tags expired my husband called and asked if tags came, still were not ready in November when my husband went to the dealership they gave him one of their dealer tags and said that our tags were still not there then when I had called they told me that it was a DMV problem not there's so when I called the DMV in Orlando Maralyn said that sutherlin Nissan has had our new tag since October they had the tag when they gave my husband a dealer tag and now come December 13 we are forced to pay another $279 to get our tags that they are holding hostage until we pay it to them because they are now stating that we only paid for transfer tags, when I asked why if I paid for transfer then why do I have dealer tags and why if that was the case why didn't we just transfer old plate there that day, why would we need temporary tag? Manager stated he didn't know. I then asked if car traded in was in my husband's name and new car is in my son's name how could dealer not know would need new tag. I had pay double for my tags and I am a disabled 53 year old that needs my send to drive me to my doctor's appointments and Nissan has not listen the three managers do not do not pay attention and did not care.my husband informed manager that he is paying again but will be contacting Revdex.com and manager asked what is Revdex.com, really a car dealership wouldn't know Revdex.com?
Product_Or_Service: 2016 Dodge Grand Caravan

We had bought the car there and it wasn't already starting now it has a engine problem
The car is 2016 used and the guy who sold it too us know it was way too much but he still gave it to us anyways with its problems. Now since the car is having all sorts of problems I can't go to school and it's way too much money to pay every month including the insurance bill. She can't pay all of that buy herself me as her son I'm trying my best to help her out but we still be coming up short my father had died she wishes he was here. We went to the dealership she was crying and not one employee came to ask her what was wrong or even care to comfort her.

Financing contracts is not fully thoroughly explained or shady adding of things not requested
10/13 I purchased a vehicle for my wife with Sutherlin Nissan.
After dealing with the sales team I was transferred to the finance people. I had requested for the price of the vehicle and gap to be the only things to be financed. Nothing else.
The finance representative added an additional 5000 dollars on services not requested like (MAINTENANCE AGREEMENT, SERVICE CONTRACT, SECURITY PLUS).
On monday 10/15 I called to complain and get those cancelled and was advise that Johnathan O was the finance guy and only guy that can change this. I kept on insisting to speak with a supervisor or another finance manager that can take care of it on the same day. After a few minutes I was on hold for over 30 minutes and was not able to get anyone with authority to make a change.