Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
#It is a reasonable resolution that I should be
compensated for the price difference between the ring that I paid for and the
ring I receivedThis week on *** you sold the very ring I received
(I1-I2) for $I just now checked the EXACT page I bought my ring from on
superjewelers.com and you have changed the price to $You have also
finally changed the grade from SI1-SIto I1-IThat just solidifies my whole
complaint! Anyone can see what is going on hereHow much more guilty can you beAt the very least you should
refund the differenceI expect a price less than that for compensation
for the time and effort of dealing with this situation
#It is reasonable to expect you to learn a lesson from
this interactionYou need to immediately stop practicing business this way
#It is reasonable for you to stop advertising this ring
as an SI1-SIwhen it is notThere is no way you can argue that it isIT is a
FACT, the two rings I received were NOT SI1-SIYou advertised as SI1-SIand
sent me an I2-IringThat is a bait and switchYou are not allowed to
practice business that wayAt the very least you should be fined or have your
business license removed
#As for your response to my complaint, a reasonable
resolution would be to send me what I orderedWe wouldn't need a resolution if
that had happened in the first placeThat is how a business is supposed to
operateI order items online almost weekly and I have never had to return any
of themWhy? Because they send me what I order! You should not be allowed to
advertise product A and purposefully deliver product CReceive a customer complaint
and assure customer you will send product A then send product C againAt that
point offering a full refund is a good thing, but in no way makes up for or
resolves your incompetenceI might as well have just given you $to give me
a crash course on how not to do business, stress me out, and waste 2-full
days of my lifeThat is exactly what your reasonable "resolution"
gave meIf I order a cake and the baker gives me a cookie, I return the cookie
for the promised cake and two weeks later he gives me another cookieThen he
tells me he is sorry I am not happy with the cookieDo you understand how
ridiculous this situation has been for me?
#As for your “apology”, you told me you were sorry that I
was unhappy with the ringYou did not apologize for advertising, assuring, and
selling me the ring that I wanted and delivering a completely different
one...twiceTo anyone in my position it would seem condescending and passive
aggressive to try and shift the responsibility of this unhappiness to me, the
customerYou are sorry that I am unhappy? What did you expect you did a complete
bait and switch on me! You need to admit to you wrong doings and stop putting
the blame on meYou sent me a lower quality ring than you sold me, twice, even
after going back and forth with you multiple times and involving your ***
***Apologize for that! This situation is 100% your fault, not mineI
am the victim here
Sincerely,
*** ***
At this time, I have been contacted directly by Superjeweler.com regarding complaint ID ***, however my complaint has been resolved because:
I would like for you to mark this dispute as resolved
They did eventually change the product page to display the correct, actual product and pricing
They did eventually refund the difference between the product they sold me and the product they sent me
3. I am willing to forgo my third resolution itemI did not receive anything close to what I would call an admission of guilt, sincere apology, or explanation for the whole ordealI also don't believe they would have given me any of the above two items if I had not pursued this on my own with the help of the Revdex.comThat being said, #3 is more a personal dispute than the above items and I will handle it by not shopping with SuperJeweler.com again and advising others of my experience
Thanks,
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The original purchase date was August *** The customer was notified within business days of the original order that the specific item purchased was out of stockThe payment was refunded in full via the original payment method on September *** The last communication regarding this
order was that although she was disappointed, the customer was satisfiedShe thanked the representative and advised she would revise feedbackNo additional compensation was requestedAll correspondence regarding this order is in writing and verifiable via the original merchant messaging system
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
As of 2/**/16 a return order has not been received. Please provide a return tracking number for the parcel so that we may investigate further. Should the order have been returned but not credited we will be happy to investigate the situation. We are happy to issue a refund in full for any returned...
item per our generous 60 day no hassle return policy.
This
order shipped with delivery tracking and confirmation on 11/*/2012. No contact
was made inquiring about delivery until 7/**/2015, which was 2+ years after the
order was placed, shipped and delivered.
The customer service team takes reports of a missing parcel seriously and we
are happy to offer as much assistance as possible to correct a situation.
Unfortunately, notification would need to be received within a reasonable time
period advising of a problem with a missing parcel. At this point no tracking
information is available from the [redacted] due to the historical date. The carrier
does not offer support, investigation or reimbursement for shipments of this
age.
As previously offered, we are happy to investigate any verifiable proof the
order was not delivered. Further we are happy to investigate any verifiable
proof that we were contacted within a reasonable time frame following the ship
date of the order.
As previously stated in the 7/**/2015 statement, the offer to submit proof will
remain open for 30 days of the statement date. After this time we will consider
the customer to have declined our request for verifiable information and will
close the investigation process.
As a continued effort to correct the situation we have extended the original offer to return the ring for a full refund until 11/**/2014.
If no return has been received by 11/**/2014 we will assume that the customer is no longer objecting, and accepts the product as it was delivered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They knew that the clarity on jewelry was not accurate on the ring. Why would I exchange the ring if the clarity is not false. They never mentioned to return the ring to investigate. All I was told is that they were not refunding my money and that if wasn't a problem with the ring since I kept it so long. I went to get the ring cleaned I am not a certified jeweler so I would have noticed the false clarity of the ring. This business has server all complaints and the manager hung up on me when I said I would need to get a lawyer involved to take them to small claims court. No one in there right mind would exchange the ring for another one. It does not make sense. I will not send back the ring so they can make the adjustment and say the ring is the right clarity. I would like to escalate this matter to the CEO of the company, they don't want to lose money but they will be losing service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We here at SuperJeweler have recorded evidence of repeated written and phone correspondence (8/*/14, 8/*/14, 8/*/14, 8/**/14) with the customer in which we have apologized and attempted to correct the situation. As no reasonable resolution could be agreed upon, a full refund was offered for the...
return of the merchandise. We fully stand behind our products, offering a 60 day no questions asked return policy and lifetime warranty on all of our jewelry. We repeatedly advised the customer we are happy to honor a return for full refund of the purchase price. To this date no return has been received although a return shipping label was provided for a no cost return on 8/**/14.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because They obviously do not wish to make this matter right. I am out the $100.00 and that is the end of it. I do not see this as resolved and will never order from them again and will let others know not to order from Super Jeweler. I appreciate the time and effort the Revdex.com put into this matter but I would like the complaint registered with the Revdex.com. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The order has been verified to be in a "Return to Sender" / "Refused" status. While it is the customers responsibility to ensure the package is properly returned we will honor the refund as a single time courtesy.
As previously stated: We stand behind our products and warranty. Should the buyer decide to return the purchase for appropriate exchange, with a certified copy of a report from a verifiable accredited jeweler or appraiser, we will honor the exchange and correct any initial errors in diamond quality. This offer is valid 30 days from the initial formal written offer date (recorded as 11/**/15). After this time we will consider the matter solved and the customer complaint resolved with no further action requested.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] has recieved noticed the customer would like to have replacement backs for 2 orders and we are happy to offer them free of charge. We offer a Lifetime Warranty on all items we sell and are pleased to be assist customers with any concerns regarding their purchase.Until this notice we...
had not received correspondence from the customer in regards to either order in the complaint or we would have been happy to assist. At this time we have shipped earring back replacements to the address on file for both orders in the complaint.
Revdex.com:At this time, my complaint, ID [redacted] regarding Superjeweler.com has NOT been resolved. They sent the ring & it's the crappiest,cheap,warped ring i've ever seen...I want them to pay for s&h so I can send it back & get a refund!!
(By clicking "OK", your complaint...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted] Revdex.com: You make responding very difficult, It should be easier. I tried much to respond, that there was a resolution of the complaint. My complaint against SuperJeweler is apparently being resolved favorably. I have to wait to receive the watches offered by Steve F[redacted]. For now it seems to be resolved. �...⇄ Sincerely, [redacted]
We welcome [redacted] to return for a full return at anytime within the 60 day return policy. Further we have accepted full responsibility for the late shipment, originally estimated to ship 1/*/2016 and actually left the office 1/**/16 to be delivered on 1/**/2016.
The order was placed 11/**/15, shipped 12/*/15 and was reportedly missing an item on 12/*/15. An investigation internally and with the carrier was initiated on 12/*/15 and resulted in a refund in full for the missing item on 12/**/15.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
#It is a reasonable resolution that I should be
compensated for the price difference between the ring that I paid for and the
ring I receivedThis week on *** you sold the very ring I received
(I1-I2) for $I just now checked the EXACT page I bought my ring from on
superjewelers.com and you have changed the price to $You have also
finally changed the grade from SI1-SIto I1-IThat just solidifies my whole
complaint! Anyone can see what is going on hereHow much more guilty can you beAt the very least you should
refund the differenceI expect a price less than that for compensation
for the time and effort of dealing with this situation
#It is reasonable to expect you to learn a lesson from
this interactionYou need to immediately stop practicing business this way
#It is reasonable for you to stop advertising this ring
as an SI1-SIwhen it is notThere is no way you can argue that it isIT is a
FACT, the two rings I received were NOT SI1-SIYou advertised as SI1-SIand
sent me an I2-IringThat is a bait and switchYou are not allowed to
practice business that wayAt the very least you should be fined or have your
business license removed
#As for your response to my complaint, a reasonable
resolution would be to send me what I orderedWe wouldn't need a resolution if
that had happened in the first placeThat is how a business is supposed to
operateI order items online almost weekly and I have never had to return any
of themWhy? Because they send me what I order! You should not be allowed to
advertise product A and purposefully deliver product CReceive a customer complaint
and assure customer you will send product A then send product C againAt that
point offering a full refund is a good thing, but in no way makes up for or
resolves your incompetenceI might as well have just given you $to give me
a crash course on how not to do business, stress me out, and waste 2-full
days of my lifeThat is exactly what your reasonable "resolution"
gave meIf I order a cake and the baker gives me a cookie, I return the cookie
for the promised cake and two weeks later he gives me another cookieThen he
tells me he is sorry I am not happy with the cookieDo you understand how
ridiculous this situation has been for me?
#As for your “apology”, you told me you were sorry that I
was unhappy with the ringYou did not apologize for advertising, assuring, and
selling me the ring that I wanted and delivering a completely different
one...twiceTo anyone in my position it would seem condescending and passive
aggressive to try and shift the responsibility of this unhappiness to me, the
customerYou are sorry that I am unhappy? What did you expect you did a complete
bait and switch on me! You need to admit to you wrong doings and stop putting
the blame on meYou sent me a lower quality ring than you sold me, twice, even
after going back and forth with you multiple times and involving your ***
***Apologize for that! This situation is 100% your fault, not mineI
am the victim here
Sincerely,
*** ***
At this time, I have been contacted directly by Superjeweler.com regarding complaint ID ***, however my complaint has been resolved because:
I would like for you to mark this dispute as resolved
They did eventually change the product page to display the correct, actual product and pricing
They did eventually refund the difference between the product they sold me and the product they sent me
3. I am willing to forgo my third resolution itemI did not receive anything close to what I would call an admission of guilt, sincere apology, or explanation for the whole ordealI also don't believe they would have given me any of the above two items if I had not pursued this on my own with the help of the Revdex.comThat being said, #3 is more a personal dispute than the above items and I will handle it by not shopping with SuperJeweler.com again and advising others of my experience
Thanks,
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The original purchase date was August *** The customer was notified within business days of the original order that the specific item purchased was out of stockThe payment was refunded in full via the original payment method on September *** The last communication regarding this
order was that although she was disappointed, the customer was satisfiedShe thanked the representative and advised she would revise feedbackNo additional compensation was requestedAll correspondence regarding this order is in writing and verifiable via the original merchant messaging system
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
As of 2/**/16 a return order has not been received. Please provide a return tracking number for the parcel so that we may investigate further. Should the order have been returned but not credited we will be happy to investigate the situation. We are happy to issue a refund in full for any returned...
item per our generous 60 day no hassle return policy.
This
order shipped with delivery tracking and confirmation on 11/*/2012. No contact
was made inquiring about delivery until 7/**/2015, which was 2+ years after the
order was placed, shipped and delivered.
The customer service team takes reports of a missing parcel seriously and we
are happy to offer as much assistance as possible to correct a situation.
Unfortunately, notification would need to be received within a reasonable time
period advising of a problem with a missing parcel. At this point no tracking
information is available from the [redacted] due to the historical date. The carrier
does not offer support, investigation or reimbursement for shipments of this
age.
As previously offered, we are happy to investigate any verifiable proof the
order was not delivered. Further we are happy to investigate any verifiable
proof that we were contacted within a reasonable time frame following the ship
date of the order.
As previously stated in the 7/**/2015 statement, the offer to submit proof will
remain open for 30 days of the statement date. After this time we will consider
the customer to have declined our request for verifiable information and will
close the investigation process.
As a continued effort to correct the situation we have extended the original offer to return the ring for a full refund until 11/**/2014.
If no return has been received by 11/**/2014 we will assume that the customer is no longer objecting, and accepts the product as it was delivered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They knew that the clarity on jewelry was not accurate on the ring. Why would I exchange the ring if the clarity is not false. They never mentioned to return the ring to investigate. All I was told is that they were not refunding my money and that if wasn't a problem with the ring since I kept it so long. I went to get the ring cleaned I am not a certified jeweler so I would have noticed the false clarity of the ring. This business has server all complaints and the manager hung up on me when I said I would need to get a lawyer involved to take them to small claims court. No one in there right mind would exchange the ring for another one. It does not make sense. I will not send back the ring so they can make the adjustment and say the ring is the right clarity. I would like to escalate this matter to the CEO of the company, they don't want to lose money but they will be losing service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We here at SuperJeweler have recorded evidence of repeated written and phone correspondence (8/*/14, 8/*/14, 8/*/14, 8/**/14) with the customer in which we have apologized and attempted to correct the situation. As no reasonable resolution could be agreed upon, a full refund was offered for the...
return of the merchandise. We fully stand behind our products, offering a 60 day no questions asked return policy and lifetime warranty on all of our jewelry. We repeatedly advised the customer we are happy to honor a return for full refund of the purchase price. To this date no return has been received although a return shipping label was provided for a no cost return on 8/**/14.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because They obviously do not wish to make this matter right. I am out the $100.00 and that is the end of it. I do not see this as resolved and will never order from them again and will let others know not to order from Super Jeweler. I appreciate the time and effort the Revdex.com put into this matter but I would like the complaint registered with the Revdex.com. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The order has been verified to be in a "Return to Sender" / "Refused" status. While it is the customers responsibility to ensure the package is properly returned we will honor the refund as a single time courtesy.
As previously stated: We stand behind our products and warranty. Should the buyer decide to return the purchase for appropriate exchange, with a certified copy of a report from a verifiable accredited jeweler or appraiser, we will honor the exchange and correct any initial errors in diamond quality. This offer is valid 30 days from the initial formal written offer date (recorded as 11/**/15). After this time we will consider the matter solved and the customer complaint resolved with no further action requested.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] has recieved noticed the customer would like to have replacement backs for 2 orders and we are happy to offer them free of charge. We offer a Lifetime Warranty on all items we sell and are pleased to be assist customers with any concerns regarding their purchase.Until this notice we...
had not received correspondence from the customer in regards to either order in the complaint or we would have been happy to assist. At this time we have shipped earring back replacements to the address on file for both orders in the complaint.
The order number [redacted] the complainant has provided does not match the buyer name, order date, order total or item purchased as reported.
Revdex.com:At this time, my complaint, ID [redacted] regarding Superjeweler.com has NOT been resolved. They sent the ring & it's the crappiest,cheap,warped ring i've ever seen...I want them to pay for s&h so I can send it back & get a refund!!
(By clicking "OK", your complaint...
will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted] Revdex.com: You make responding very difficult, It should be easier. I tried much to respond, that there was a resolution of the complaint. My complaint against SuperJeweler is apparently being resolved favorably. I have to wait to receive the watches offered by Steve F[redacted]. For now it seems to be resolved. �...⇄ Sincerely, [redacted]
We welcome [redacted] to return for a full return at anytime within the 60 day return policy. Further we have accepted full responsibility for the late shipment, originally estimated to ship 1/*/2016 and actually left the office 1/**/16 to be delivered on 1/**/2016.
The order was placed 11/**/15, shipped 12/*/15 and was reportedly missing an item on 12/*/15. An investigation internally and with the carrier was initiated on 12/*/15 and resulted in a refund in full for the missing item on 12/**/15.