SunPath serves as the administrator of the service contract purchased by the ComplainantThe service contract was purchased by the Complainant on November 3, The service contract provides express coverages that are set forth in writing and further subject to the terms and conditions of the service contract, all of which are also set forth in writingThe service contract specifically identifies in writing the components that are covered under the service contractThe service contract, in that section entitled EXCLUSIONS (WHAT IS NOT COVERED BY THIS SERVICE CONTRACT) specifically states that components not listed in the coverage section are excluded from coveragePursuant to the terms and conditions of the service contract, the Complainant was provided thirty (30) days to review the terms and conditions of the service contractIf the Complainant was not satisfied, for any reason, the Complainant was entitled to cancel the service contract during the day period and receive a full refund of all sums paidNo request to cancel the service contract was madeAs the Complainant noted, on or about May 3, a claim was made for repairs to the covered vehicle's door actuatorThe door actuator is not listed as a covered component and was thus properly excluded from coverageThe service contract remains in full force and effect, subject to its terms and conditions
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Thank you for taking the time to post your complaintOur office has addressed the concerns in the complaint with the selling vendorAs of this date, the customer service number should be fully operational and accepting calls, subject to routine and ordinary call volume constraints
SunPath serves as the administrator of the service agreement purchased by the consumerOur office regrets that she is not satisfied with her purchase, and are confirming that she will be provided with a full refundThe single installment payment that she made has already been credited back to her account, and a refund of her down payment ($195) is being processed and will be made within the next seven (7) business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The fact that this company has defended and settled lawsuits regarding telemarketing violations indicates that their response is not truthful It is possible that they have contracted with a telemarketer who is doing this but the previous lawsuits demonstrate that Carpath is aware of this practice and has not put a stop to it [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This response provides me with no assurance regarding future calls Regards, [redacted]
SunPath LTD is a service contract administrator and does not engage in the telephonic solicitation of consumersThe phone contact alleged in the consumer's complaint did not originate from our office under any circumstancesNotwithstanding these facts, our office understands the consumer's frustration and has contacted the consumer and will attempt in good faith to work on his behalf to prevent further unwanted calls
On July 11, [redacted] (" [redacted] ") provided SunPath with required documentation, specifically an invoice and executed Claim Authorization and Payment FormSunPath paid the sum of $to [redacted] on July 12, SunPath at all times acted in good faith and in accordance with the terms and conditions of the service contract
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have called the [redacted] number over ten times since I posted my complaint I have called [redacted] six times since getting out of work today, this is after being notified that they addressed the problem I got a busy signal every time It does not appear that they have addressed the issue at all Regards, [redacted]
SunPath is a third party administrator of vehicle service contractsAs noted by the Complainant, SunPath does not engage in the sale of service contracts and does not ever solicit consumers directlySunPath does not condone or permit any vendors of its products to engage in illegal conduct SunPath denies that it has engaged in illegal conduct and has not been able to confirm that any party acting on behalf of SunPath has engaged in illegal conductIn accordance with the Complainant's wishes, SunPath instructed vendors that do engage in the sale of SunPath products to refrain from making any phone calls to the telephone number provided by the Complainant
SunPath LTD is a service contract administrator and does not engage in the telephonic solicitation of consumers. SunPath has never contacted this particular consumer for the purposes of selling any product or service. SunPath regrets that the consumer was contacted against his wishes, and is in fact... committed to legal and ethical sales practices. SunPath's legal department has attempted to contact the consumer in response to his complaint and hopes to learn more about the circumstances to further address the consumer's concerns..
SunPath is in receipt of the Consumer's complaintSunPath does not condone the conduct alleged in the consumer's complaint, nor does it engage in telephonic solicitation or the conduct allegedSunPath is forwarding a copy of the complaint to the *** *** ***
("***") , a trade association that promulgates standards of conduct for service contract sellers for further review
Dear Sir or Madam: SunPath vehicle service contract # *** (the “Contract”) was purchased by *** *** (the “Consumer”) on May 27, The retail price of the Contract was $3,The Contract provides coverage to the Consumer’s *** *** CLS 500CThe coverage term was the
first to occur: a term of years or until such time as the vehicle's odometer accumulated an additional 100,miles on its odometer as measured from the time of purchase (91,801)The Contract’s coverage terms are at all times set forth in writingComponents covered pursuant to the Contract are specifically identifiedComponents that are not identified as covered are excluded from coverageAt no time have the Contract’s coverage terms been changed or modifiedA copy of the Contract and its coverages was provided to the Consumer at or about the time of purchase, and again after initiation of the subject complaintThe terms of the Contract provide for the Consumer to receive a full refund in the event she wished to cancel the Contract for any reason within the first thirty days of purchaseClaims totaling $3,have been paid on behalf of the Consumer since Contract inception pursuant to the Contract’s coverage termsOn or about December 21, a claim for repairs to certain components of the covered vehicle’s fuel injection and braking system was initiatedSpecifically, coverage for the vehicle’s purge valve and shut off valve were requested by the repair shop, along with coverage for the brake control unitAs set forth previously, the Contract specifically identifies the components that are covered, and excludes from coverage those components that are notThe components that were requested in the Consumer’s most recent claim are not listed as covered under the Contract, and coverage was denied in this instanceThe coverage determination was at all times made in good faith and accordance with Contract’s coverage terms
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The agent for the company knowingly sold me a policy for my truck knowing it had a fifth wheel hitch for towing a camper occasionally the warranty knowing they sold me this policy should be held accountable for it .Wetherit was in the policy or not.if nothing would have happened to the truck the company would have kept my money knowing they duped the consumer.I feel the company should honor the contract to fix the truck based on there agent knowingly telling me it was covered in the policy that the agent sold for the company.
Regards,
*** ***
SunPath is the administrator of vehicle service contract # MPF *** (the "Contract") purchased by the ConsumerThe Contract sets forth all of its terms and conditions in writing, including but not limited to coverages, exclusions, and procedures for filing a claimThe Consumer's vehicle was
towed in to *** Auto Mall (Riverhead, NY) on or about August 28, The vehicle would engage into gear, but would not movePursuant to the aforementioned terms of the Contract, the vehicle was torn down to the point where component failure could be determined and inspected by an independent adjusterThe adjuster determined the vehicle's transfer case had failed and provided his findings in the attached report (the “Report”)Based on this determination, and pursuant to the terms of the Contract and its coverage of the transfer case, our office approved coverage for the transfer case in the amount of $1414.91. The amount of coverage was determined in accordance with published component pricing ($783) and labor time capsules (hours) at a rate of $per hourNo coverage was provided for replacement of the non-lubricated parts of the drive shaft, which are not covered by the Contract, and in any case thoroughly encrusted in rust as seen in the Report photosThe Report also noted cobwebs on the brake components, rusted rotors and concluded the vehicle had likely been sittingSunPath has at all times acted in good faith and in accordance with the Contract’s written terms and conditions
SunPath is the administrator of Service Contract # ***, a copy of which is attached hereto (the "Contract")The Consumer acknowledges that she purchased the ContractThe Contract was provided to the Consumer and sets forth all of its terms and conditions in writing,
including but not
limited to coverages, exclusions, and procedures for filing a
claimIn that section of the Contract entitled "PLAN COVEGAGE", the Contract defines which parts of the vehicle are coveredSection #thereof identifies all of the Fuel Delivery system components that are covered. The throttle body is not listed as a covered componentThe Contract states in that section entitled "EXCLUSIONS: (WHAT IS NOT COVERED BY THIS SERVICE CONTRACT)" that parts not listed as covered are in fact excluded from coverageSince the throttle body is not listed as a covered component, no coverage is provided for its replacement The Consumer was provided an opportunity receive a full refund of all sums paid for the Contract if notice of cancellation was provided within thirty (30) days of Contract purchaseThis provision is set forth in that section of the Contract entitled "Cancellation of Service Contract." Cancellation of the Contract remains subject to this section. SunPath has at all times acted in good faith and in accordance with the terms and conditions of the Contract
As previously set forth, SunPath will does not engage in telephonic solicitationSunPath will not contact the consumerBy forwarding the consumer's complaint to the ***, other service contracts sellers will be advised that the consumer does not wish to be contacted
January 4, 2017SunPath serves as the administrator of the service agreement purchased by the complainantA full and compete refund of all amounts paid by the consumer shall be provided to the consumer within 5-business days of this response.SunPath LTD
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***
SunPath serves as the administrator of the service contract purchased by the ComplainantThe service contract was purchased by the Complainant on November 3, The service contract provides express coverages that are set forth in writing and further subject to the terms and conditions of the service contract, all of which are also set forth in writingThe service contract specifically identifies in writing the components that are covered under the service contractThe service contract, in that section entitled EXCLUSIONS (WHAT IS NOT COVERED BY THIS SERVICE CONTRACT) specifically states that components not listed in the coverage section are excluded from coveragePursuant to the terms and conditions of the service contract, the Complainant was provided thirty (30) days to review the terms and conditions of the service contractIf the Complainant was not satisfied, for any reason, the Complainant was entitled to cancel the service contract during the day period and receive a full refund of all sums paidNo request to cancel the service contract was madeAs the Complainant noted, on or about May 3, a claim was made for repairs to the covered vehicle's door actuatorThe door actuator is not listed as a covered component and was thus properly excluded from coverageThe service contract remains in full force and effect, subject to its terms and conditions
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Thank you for taking the time to post your complaintOur office has addressed the concerns in the complaint with the selling vendorAs of this date, the customer service number should be fully operational and accepting calls, subject to routine and ordinary call volume constraints
SunPath serves as the administrator of the service agreement purchased by the consumerOur office regrets that she is not satisfied with her purchase, and are confirming that she will be provided with a full refundThe single installment payment that she made has already been credited back to her account, and a refund of her down payment ($195) is being processed and will be made within the next seven (7) business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The fact that this company has defended and settled lawsuits regarding telemarketing violations indicates that their response is not truthful It is possible that they have contracted with a telemarketer who is doing this but the previous lawsuits demonstrate that Carpath is aware of this practice and has not put a stop to it [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This response provides me with no assurance regarding future calls Regards, [redacted]
SunPath LTD is a service contract administrator and does not engage in the telephonic solicitation of consumersThe phone contact alleged in the consumer's complaint did not originate from our office under any circumstancesNotwithstanding these facts, our office understands the consumer's frustration and has contacted the consumer and will attempt in good faith to work on his behalf to prevent further unwanted calls
On July 11, [redacted] (" [redacted] ") provided SunPath with required documentation, specifically an invoice and executed Claim Authorization and Payment FormSunPath paid the sum of $to [redacted] on July 12, SunPath at all times acted in good faith and in accordance with the terms and conditions of the service contract
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have called the [redacted] number over ten times since I posted my complaint I have called [redacted] six times since getting out of work today, this is after being notified that they addressed the problem I got a busy signal every time It does not appear that they have addressed the issue at all Regards, [redacted]
SunPath is a third party administrator of vehicle service contractsAs noted by the Complainant, SunPath does not engage in the sale of service contracts and does not ever solicit consumers directlySunPath does not condone or permit any vendors of its products to engage in illegal conduct SunPath denies that it has engaged in illegal conduct and has not been able to confirm that any party acting on behalf of SunPath has engaged in illegal conductIn accordance with the Complainant's wishes, SunPath instructed vendors that do engage in the sale of SunPath products to refrain from making any phone calls to the telephone number provided by the Complainant
SunPath LTD is a service contract administrator and does not engage in the telephonic solicitation of consumers. SunPath has never contacted this particular consumer for the purposes of selling any product or service. SunPath regrets that the consumer was contacted against his wishes, and is in fact... committed to legal and ethical sales practices. SunPath's legal department has attempted to contact the consumer in response to his complaint and hopes to learn more about the circumstances to further address the consumer's concerns..
SunPath is in receipt of the Consumer's complaintSunPath does not condone the conduct alleged in the consumer's complaint, nor does it engage in telephonic solicitation or the conduct allegedSunPath is forwarding a copy of the complaint to the *** *** ***
("***") , a trade association that promulgates standards of conduct for service contract sellers for further review
Dear Sir or Madam: SunPath vehicle service contract # *** (the “Contract”) was purchased by *** *** (the “Consumer”) on May 27, The retail price of the Contract was $3,The Contract provides coverage to the Consumer’s *** *** CLS 500CThe coverage term was the
first to occur: a term of years or until such time as the vehicle's odometer accumulated an additional 100,miles on its odometer as measured from the time of purchase (91,801)The Contract’s coverage terms are at all times set forth in writingComponents covered pursuant to the Contract are specifically identifiedComponents that are not identified as covered are excluded from coverageAt no time have the Contract’s coverage terms been changed or modifiedA copy of the Contract and its coverages was provided to the Consumer at or about the time of purchase, and again after initiation of the subject complaintThe terms of the Contract provide for the Consumer to receive a full refund in the event she wished to cancel the Contract for any reason within the first thirty days of purchaseClaims totaling $3,have been paid on behalf of the Consumer since Contract inception pursuant to the Contract’s coverage termsOn or about December 21, a claim for repairs to certain components of the covered vehicle’s fuel injection and braking system was initiatedSpecifically, coverage for the vehicle’s purge valve and shut off valve were requested by the repair shop, along with coverage for the brake control unitAs set forth previously, the Contract specifically identifies the components that are covered, and excludes from coverage those components that are notThe components that were requested in the Consumer’s most recent claim are not listed as covered under the Contract, and coverage was denied in this instanceThe coverage determination was at all times made in good faith and accordance with Contract’s coverage terms
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The agent for the company knowingly sold me a policy for my truck knowing it had a fifth wheel hitch for towing a camper occasionally the warranty knowing they sold me this policy should be held accountable for it .Wetherit was in the policy or not.if nothing would have happened to the truck the company would have kept my money knowing they duped the consumer.I feel the company should honor the contract to fix the truck based on there agent knowingly telling me it was covered in the policy that the agent sold for the company.
Regards,
*** ***
SunPath is the administrator of vehicle service contract # MPF *** (the "Contract") purchased by the ConsumerThe Contract sets forth all of its terms and conditions in writing, including but not limited to coverages, exclusions, and procedures for filing a claimThe Consumer's vehicle was
towed in to *** Auto Mall (Riverhead, NY) on or about August 28, The vehicle would engage into gear, but would not movePursuant to the aforementioned terms of the Contract, the vehicle was torn down to the point where component failure could be determined and inspected by an independent adjusterThe adjuster determined the vehicle's transfer case had failed and provided his findings in the attached report (the “Report”)Based on this determination, and pursuant to the terms of the Contract and its coverage of the transfer case, our office approved coverage for the transfer case in the amount of $1414.91. The amount of coverage was determined in accordance with published component pricing ($783) and labor time capsules (hours) at a rate of $per hourNo coverage was provided for replacement of the non-lubricated parts of the drive shaft, which are not covered by the Contract, and in any case thoroughly encrusted in rust as seen in the Report photosThe Report also noted cobwebs on the brake components, rusted rotors and concluded the vehicle had likely been sittingSunPath has at all times acted in good faith and in accordance with the Contract’s written terms and conditions
SunPath is the administrator of Service Contract # ***, a copy of which is attached hereto (the "Contract")The Consumer acknowledges that she purchased the ContractThe Contract was provided to the Consumer and sets forth all of its terms and conditions in writing,
including but not
limited to coverages, exclusions, and procedures for filing a
claimIn that section of the Contract entitled "PLAN COVEGAGE", the Contract defines which parts of the vehicle are coveredSection #thereof identifies all of the Fuel Delivery system components that are covered. The throttle body is not listed as a covered componentThe Contract states in that section entitled "EXCLUSIONS: (WHAT IS NOT COVERED BY THIS SERVICE CONTRACT)" that parts not listed as covered are in fact excluded from coverageSince the throttle body is not listed as a covered component, no coverage is provided for its replacement The Consumer was provided an opportunity receive a full refund of all sums paid for the Contract if notice of cancellation was provided within thirty (30) days of Contract purchaseThis provision is set forth in that section of the Contract entitled "Cancellation of Service Contract." Cancellation of the Contract remains subject to this section. SunPath has at all times acted in good faith and in accordance with the terms and conditions of the Contract
The customer has been provided the requested refund in fullPlease see the attached confirmation
As previously set forth, SunPath will does not engage in telephonic solicitationSunPath will not contact the consumerBy forwarding the consumer's complaint to the ***, other service contracts sellers will be advised that the consumer does not wish to be contacted
January 4, 2017SunPath serves as the administrator of the service agreement purchased by the complainantA full and compete refund of all amounts paid by the consumer shall be provided to the consumer within 5-business days of this response.SunPath LTD
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***