You guys are the most unorganized solar bunch that I have dealt with out of the 4 or 5 that I have been in contact with. Even the patio cover company said the same thing to me. I don't understand why there is such miscommunication among the Sungevity team. Every time I talked to someone from Sungevity they acted like they had no clue of what was going on with my project. Do not use this company!!!
Complaint:[redacted]I am rejecting this response because: I have not received $[redacted] project delay check. I have not received in writing from new owner management 20 years of Warranties and Guarantees of Sungevity Solar System. I like to keep this open until these two problem are resolved.Sincerely,[redacted] [redacted]
Initial Business Response /* (1000, 5, 2015/12/17) */
Contact Name and Title: [redacted], Customer E
Contact Phone: 510.496.5535
Contact Email: [redacted]@sungevity.com
DELIVERY BY WEBSITE
December 17, 2015
Re: [redacted] Complaint (Complaint Case #: XXXXXXXX)
Dear Revdex.com,
We are in...
receipt of Mr. [redacted]'s complaint dated December 2, 2015 and respectfully notifying you that I believe we have amicably resolved the issue by
delivering the referral payment in question to Mr. [redacted] by Fedex on or about Friday December 17, 2015.
We believe this issue was caused by a Sungevity employee's inadvertent delivery of inaccurate messaging to Mr. [redacted] about when he could expect delivery of referral payment. Thus, he was expecting the payment to arrive weeks earlier than our standard 8 - 10 week processing time, which timing is triggered when the referred customer's solar system is interconnected to the utility.
We believe this satisfactorily resolves the issues raised in your correspondence. Kindly contact me if there are any other questions that I may answer.
Sincerely,
[redacted]
Customer Experience Officer
Sungevity, Inc.
At this time we are business as usual here at Sungevity and do not anticipate any changes to the customers warranty or guarantee. I have emailed [redacted] a link to the FAQ about our current restructuring. The goodwill offering that we promised [redacted] will be received in...
Dear Revdex.com, Thank you for bringing this escalation to my attention. I have reviewed the complaint and found we are upholding our mutually agreed upon contract. As Mr. Birch stated, his system did not come with a Performance Guarantee. Mr Birch pays per kWh that is produced. He should be seeing a...
significant savings as it is helping to keep him out of Tier 3 and Tier 4 pricing with his utility which happens to be anywhere from $.07- $.13+ less than what he was paying his utility prior to going solar. Our sales team is unable to guarantee solar production offset for two main reasons 1) Weather varies and impacts solar production 2) Household usage changes (ie buying an electric car or new pool) . I do appreciate you bringing the wording on our website to light. I have brought this to the attention of our software team and they plan to correct this with the next update. If Mr Birch would like solar energy to offset a larger portion of his households energy use, I would recommend he call our sales team and consider buying a second system.Blake HazelriggSenior [email protected]
Initial Business Response /* (1000, 8, 2015/11/11) */
Contact Name and Title: [redacted], Customer E
Contact Phone: [redacted]
Contact Email: [redacted]@sungevity.com
November 2, 2015
Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXX)
Dear Revdex.com,
I'm writing to let...
you know that Sungevity and Mr. [redacted] have amicably resolved this matter, and we sincerely regret not having been able to provide the great solar experience that we typically deliver.
Please contact me if there are any other questions that I may answer. Thanks for your assistance in resolving this matter.
Sincerely,
[redacted]
Customer Experience Officer
Sungevity, Inc.
Initial Consumer Rebuttal /* (2000, 10, 2015/11/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
October 4, 2016
Revdex.com
1000 Broadway, Suite 625
Oakland, CA 94607
FONT-FAMILY: Arial; FONT-WEIGHT: normal">Re: Revdex.com CASE#: [redacted] Complaint by [redacted] (online response)
Dear Sir or Madam,
I want to send our sincere apology for mistakenly calling [redacted] once after he told us that he’d already chosen another vendor. [redacted] address and telephone number will not be contacted and I have personally verified this deletion from our records. I also emailed my personal apology and explanation to [redacted] immediately upon receiving this notice.
We’ve taken this as a training opportunity and reminded our teams of the importance of updating our systems since our goal is to delight customers, not the opposite!
Complaint: [redacted]I am rejecting this response because:
Though I am happy that my interconnection is now moving forward, I am currently unable to close out this complaint until I have actually received my reimbursements. I was promised those reimbursements several months ago and have been told plenty of times that they are "on their way". So I currently find it hard to trust that they truly are on their way. I find it unacceptable that a company that can charge me thousands in a day, can't find a faster way to reimburse a small amount, in less time than 3-4 weeks.Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you, the company contacted me today and the issue has been resolved. [redacted] Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. They don't seem to want to let me know who the new owner is, and I feel like I will just keep getting the same response. It has already been since March, so whats another month, or year! Sincerely, [redacted]
Dear Revdex.com,
Our leadership team will have an update sent to each individual customer regarding their warranty and production guarantees in the coming weeks.
Blake HazelriggSenior [email protected]
You guys are the most unorganized solar bunch that I have dealt with out of the 4 or 5 that I have been in contact with. Even the patio cover company said the same thing to me. I don't understand why there is such miscommunication among the Sungevity team. Every time I talked to someone from Sungevity they acted like they had no clue of what was going on with my project. Do not use this company!!!
Complaint:[redacted]I am rejecting this response because: I have not received $[redacted] project delay check. I have not received in writing from new owner management 20 years of Warranties and Guarantees of Sungevity Solar System. I like to keep this open until these two problem are resolved.Sincerely,[redacted] [redacted]
Initial Business Response /* (1000, 5, 2015/12/17) */
Contact Name and Title: [redacted], Customer E
Contact Phone: 510.496.5535
Contact Email: [redacted]@sungevity.com
DELIVERY BY WEBSITE
December 17, 2015
Re: [redacted] Complaint (Complaint Case #: XXXXXXXX)
Dear Revdex.com,
We are in...
receipt of Mr. [redacted]'s complaint dated December 2, 2015 and respectfully notifying you that I believe we have amicably resolved the issue by
delivering the referral payment in question to Mr. [redacted] by Fedex on or about Friday December 17, 2015.
We believe this issue was caused by a Sungevity employee's inadvertent delivery of inaccurate messaging to Mr. [redacted] about when he could expect delivery of referral payment. Thus, he was expecting the payment to arrive weeks earlier than our standard 8 - 10 week processing time, which timing is triggered when the referred customer's solar system is interconnected to the utility.
We believe this satisfactorily resolves the issues raised in your correspondence. Kindly contact me if there are any other questions that I may answer.
Sincerely,
[redacted]
Customer Experience Officer
Sungevity, Inc.
Dear Revdex.com,
At this time we are business as usual here at Sungevity and do not anticipate any changes to the customers warranty or guarantee. I have emailed [redacted] a link to the FAQ about our current restructuring. The goodwill offering that we promised [redacted] will be received in...
approximately 2-4 weeks. Blake HazelriggSenior [email protected]
Dear Revdex.com, Thank you for bringing this escalation to my attention. I have reviewed the complaint and found we are upholding our mutually agreed upon contract. As Mr. Birch stated, his system did not come with a Performance Guarantee. Mr Birch pays per kWh that is produced. He should be seeing a...
significant savings as it is helping to keep him out of Tier 3 and Tier 4 pricing with his utility which happens to be anywhere from $.07- $.13+ less than what he was paying his utility prior to going solar. Our sales team is unable to guarantee solar production offset for two main reasons 1) Weather varies and impacts solar production 2) Household usage changes (ie buying an electric car or new pool) . I do appreciate you bringing the wording on our website to light. I have brought this to the attention of our software team and they plan to correct this with the next update. If Mr Birch would like solar energy to offset a larger portion of his households energy use, I would recommend he call our sales team and consider buying a second system.Blake HazelriggSenior [email protected]
Initial Business Response /* (1000, 8, 2015/11/11) */
Contact Name and Title: [redacted], Customer E
Contact Phone: [redacted]
Contact Email: [redacted]@sungevity.com
November 2, 2015
Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXX)
Dear Revdex.com,
I'm writing to let...
you know that Sungevity and Mr. [redacted] have amicably resolved this matter, and we sincerely regret not having been able to provide the great solar experience that we typically deliver.
Please contact me if there are any other questions that I may answer. Thanks for your assistance in resolving this matter.
Sincerely,
[redacted]
Customer Experience Officer
Sungevity, Inc.
Initial Consumer Rebuttal /* (2000, 10, 2015/11/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
October 4, 2016
Revdex.com
1000 Broadway, Suite 625
Oakland, CA 94607
FONT-FAMILY: Arial; FONT-WEIGHT: normal">Re: Revdex.com CASE#: [redacted] Complaint by [redacted] (online response)
Dear Sir or Madam,
I want to send our sincere apology for mistakenly calling [redacted] once after he told us that he’d already chosen another vendor. [redacted] address and telephone number will not be contacted and I have personally verified this deletion from our records. I also emailed my personal apology and explanation to [redacted] immediately upon receiving this notice.
We’ve taken this as a training opportunity and reminded our teams of the importance of updating our systems since our goal is to delight customers, not the opposite!
Sincerely,
[redacted]
Customer Experience Officer
Complaint: [redacted]I am rejecting this response because:
Though I am happy that my interconnection is now moving forward, I am currently unable to close out this complaint until I have actually received my reimbursements. I was promised those reimbursements several months ago and have been told plenty of times that they are "on their way". So I currently find it hard to trust that they truly are on their way. I find it unacceptable that a company that can charge me thousands in a day, can't find a faster way to reimburse a small amount, in less time than 3-4 weeks.Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you, the company contacted me today and the issue has been resolved. [redacted] Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. They don't seem to want to let me know who the new owner is, and I feel like I will just keep getting the same response. It has already been since March, so whats another month, or year! Sincerely, [redacted]
Dear Revdex.com,
Our leadership team will have an update sent to each individual customer regarding their warranty and production guarantees in the coming weeks.
Blake HazelriggSenior [email protected]