Complaint:[redacted]I am rejecting this response because:it says to contact the new owner but I have no clue who that is. They didn't provide that information so how can I? Sungevity still cashes my checks so....?Sincerely,[redacted]
Dear Revdex.com,Sungevity recently filed for Chapter 11 Bankruptcy. During these hearings the particular asset of [redacted] system was auctioned off and Sungevity no longer owns this relationship therefore we will not be able to assist with service work moving forward. [redacted] will want to reach out to the new owner to ask what this process might look like and how to move forward. In order to learn more specifics about the bankruptcy there should be more details available here: https://www.kccllc.net/sungevity We also assume the new owners will reach out and introduce themselves soon.Blake Senior Manager
Initial Business Response /* (1000, 5, 2015/11/11) */
Contact Name and Title: [redacted], Customer E
Contact Phone: [redacted]
Contact Email: [redacted]@sungevity.com
November 11, 2015
Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXX)
Dear Revdex.com,
I'm writing to let...
you know that Sungevity and Ms. [redacted] have amicably resolved this matter.
Please contact me if there are any other questions that I may answer. Thanks for your assistance in resolving this matter.
Sincerely,
[redacted]
Customer Experience Officer
Sungevity, Inc.
Dear Sir or Madam,I have called Mr. Ramsey to let him know this referral payment has been approved by our accounting team and will be received within 2-4 weeks. If I can provide any additional details or answer any other questions, please let me know.Sincerely,Blake HazelriggSenior Solutions...
Complaint:[redacted]I am rejecting this response because:
I had no issue with my Roof prior to the Solar installation. My gutters were perfect and capped. I am seeing compensation for my gutter repair and the installation of a ROOF HEATER, so the Snow would no longer gather then Crash onto my property.
This is really either extreme incompetence or plain outright negligence.
ps: I just got a letter in the mail from Sungevity that they are filing for Bankruptcy...So they installed a system that for the next 20 years I'm paying for, but now they won't have to give support??????
Sincerely,[redacted]
Revdex.com
1000 Broadway, Suite 625
Oakland, CA 94607
Re: Revdex.com CASE#: [redacted], Complaint by [redacted]
Dear Sir or Madam,
We’ve amicably resolved this matter with [redacted], as his solar...
system passed inspection on [redacted], and we’ve submitted for interconnection to his utility. We intend to reimburse him for his electricity bill as an apology for the inconvenience of a longer than expected installation timeframe. It bears noting that it was still a speedy install; just not as speedy as we’d communicated to [redacted] it was likely to be.
If I can provide any additional details or answer any other questions, please let me know.
Sincerely,
Sloane Morgan
Customer Experience Officer
[redacted] 12, [redacted]
Online: Response to Complaint Completed Online
Revdex.com
1000 Broadway, Suite 625
Oakland, CA 94607
Re: Revdex.com CASE#: [redacted], Complaint by [redacted]
Dear Sir or Madam,
We’ve amicably resolved this matter with [redacted], as his solar system passed inspection on [redacted], and we’ve submitted for interconnection to his utility. We intend to reimburse him for his electricity bill as an apology for the inconvenience of a longer than expected installation timeframe. It bears noting that it was still a speedy install; just not as speedy as we’d communicated to [redacted] it was likely to be.
If I can provide any additional details or answer any other questions, please let me know.
Sincerely,
Sloane Morgan
Customer Experience Officer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they contact us within a reasonable time frame. Sincerely, [redacted]
Dear Revdex.com,Thank you for bringing this complaint to my attention. As [redacted] was recently made aware, Sungevity filed for Chapter 11 bankruptcy. As a result, payment liability is the responsibility of the Sungevity estate that is administered by the Bankruptcy court. For this reason, Sungevity...
will not be able to issue any payments. If [redacted] would like to pursue this issue with the court, he can use the link below to file a claim:http://www.kccllc.net/documents/pocs/4-2016%20form%20410%20kcc%20default.p...⇄ Sungevity Inc.Case #[redacted]District of [redacted] We apologize for this inconvenience. Please let me know if there is anything else I can look into for the [redacted]Blake HazelriggSenior Manager
Dear Revdex.com,We recommend that this individual goes to https://www.kccllc.net/sungevity to see if they can determine who took over the relationship with the customer after Sungevity's bankruptcy. They will want to reach out to whoever that is for further assistance.Sungevity
Initial Business Response /* (1000, 5, 2015/12/15) */
Team, I'm currently working on a resolution with this customer. I will keep you posted. We will likely be swapping out the 7" mounts for the 4.4" mounts to lower the overall system profile.
Thanks
[redacted]
Dear Revdex.com,We recommend that this individual goes to https://www.kccllc.net/sungevity to see if they can determine who took over the relationship with the customer in question after Sungevity's bankruptcy. They will want to reach out to whoever that is for further assistance.Sungevity
Initial Business Response /* (1000, 5, 2015/11/11) */
Contact Name and Title: [redacted], Customer E
Contact Phone: [redacted]
Contact Email: [redacted]@sungevity.com
November 11, 2015
Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXX)
Dear Revdex.com,
I'm writing to let you...
know that Sungevity and Ms. [redacted] have amicably resolved this matter.
Please contact me if there are any other questions that I may answer. Thanks for your assistance in resolving this matter.
Sincerely,
[redacted]
Customer Experience Officer
Sungevity, Inc.
Dear Revdex.com,
There is a case open for service work (case # [redacted]). Once a service partner is able to get this on their calendar we expect this to be reviewed. Please allow approximately 3 weeks for this to be addressed.
Blake
Initial Business Response /* (1000, 8, 2015/11/11) */
Contact Name and Title: [redacted], Customer E
Contact Phone: [redacted]
Contact Email: [redacted]@sungevity.com
November 2, 2015
Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXX)
Dear Revdex.com,
I'm writing to let you know...
that Sungevity and Mr. [redacted] have amicably resolved this matter, and we sincerely regret not having been able to provide the great solar experience that we typically deliver.
Please contact me if there are any other questions that I may answer. Thanks for your assistance in resolving this matter.
Sincerely,
[redacted]
Customer Experience Officer
Sungevity, Inc.
Initial Consumer Rebuttal /* (2000, 10, 2015/11/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]I am rejecting this response because: so if I loose my Job am I no longer responsible for my lease due to the "liable to the other for consequential, incidental, punitive, exemplary, special or indirect damages"??? I have hired a Contractor to inspect and repair my gutters and it has been advised that due to the placement of the Panels I may need an ADDITIONAL heating system to negate the constant damage to my gutter system. This was NEVER explained, nor even hinted at, Before, During and after Installation.So I am seeing re-reimbursement for these additional changes and the repair.Also I want the LIEN removed from my Property which your CONTRACT (on page 5) specifically states you the LESSOR would not apply to my Property or House.I am also having an Inspector come from [redacted] County to inspect the Panels to make sure they were installed to spec.Sincerely,[redacted]
Dear Revdex.com,
Myself as well as our preferred installer have communicated to [redacted] that we plan to complete this work this coming Tuesday, [redacted]. As far as receiving payment for underproduction, the[redacted] solar system does have an Annual Performance Guarantee. This is reviewed every year in...
[redacted]. If it is found he did not meet the guarantee, per his contract, he will receive payment to make up for any underproduction. I have let [redacted] know I am committed to getting his solar system up and running.
Blake HazelriggSenior Solutions Manager
Dear Revdex.com,Sungevity recently filed for Chapter 11 Bankruptcy. During these hearings the particular asset of [redacted] system was auctioned off and Sungevity no longer owns this relationship therefore we will not be able to assist with service work moving forward. [redacted] will want to reach...
out to the new owner to ask what this process might look like and how to move forward. In order to learn more specifics about the bankruptcy there should be more details available here: https://www.kccllc.net/sungevity We also assume the new owners will reach out and introduce themselves soon.Sungevity
Hello,
The Senior Solutions team has reviewed the complaint and has contacted the customer directly. We will be working to investigate and evaluate a resolution.
Sincerely,
Nate Thurston - Senior Solutions Manager
Complaint:[redacted]I am rejecting this response because:it says to contact the new owner but I have no clue who that is. They didn't provide that information so how can I? Sungevity still cashes my checks so....?Sincerely,[redacted]
Dear Revdex.com,Sungevity recently filed for Chapter 11 Bankruptcy. During these hearings the particular asset of [redacted] system was auctioned off and Sungevity no longer owns this relationship therefore we will not be able to assist with service work moving forward. [redacted] will want to reach out to the new owner to ask what this process might look like and how to move forward. In order to learn more specifics about the bankruptcy there should be more details available here: https://www.kccllc.net/sungevity We also assume the new owners will reach out and introduce themselves soon.Blake Senior Manager
Final Consumer Response /* (2000, 6, 2014/06/18) */
Sungevity has resolved the problem to our satisfaction. I withdraw the complaint.
Initial Business Response /* (1000, 5, 2015/11/11) */
Contact Name and Title: [redacted], Customer E
Contact Phone: [redacted]
Contact Email: [redacted]@sungevity.com
November 11, 2015
Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXX)
Dear Revdex.com,
I'm writing to let...
you know that Sungevity and Ms. [redacted] have amicably resolved this matter.
Please contact me if there are any other questions that I may answer. Thanks for your assistance in resolving this matter.
Sincerely,
[redacted]
Customer Experience Officer
Sungevity, Inc.
Dear Sir or Madam,I have called Mr. Ramsey to let him know this referral payment has been approved by our accounting team and will be received within 2-4 weeks. If I can provide any additional details or answer any other questions, please let me know.Sincerely,Blake HazelriggSenior Solutions...
Manager
Complaint:[redacted]I am rejecting this response because:
I had no issue with my Roof prior to the Solar installation. My gutters were perfect and capped. I am seeing compensation for my gutter repair and the installation of a ROOF HEATER, so the Snow would no longer gather then Crash onto my property.
This is really either extreme incompetence or plain outright negligence.
ps: I just got a letter in the mail from Sungevity that they are filing for Bankruptcy...So they installed a system that for the next 20 years I'm paying for, but now they won't have to give support??????
Sincerely,[redacted]
[redacted] 12, [redacted]
Online: Response to Complaint Completed Online
Revdex.com
1000 Broadway, Suite 625
Oakland, CA 94607
Re: Revdex.com CASE#: [redacted], Complaint by [redacted]
Dear Sir or Madam,
We’ve amicably resolved this matter with [redacted], as his solar...
system passed inspection on [redacted], and we’ve submitted for interconnection to his utility. We intend to reimburse him for his electricity bill as an apology for the inconvenience of a longer than expected installation timeframe. It bears noting that it was still a speedy install; just not as speedy as we’d communicated to [redacted] it was likely to be.
If I can provide any additional details or answer any other questions, please let me know.
Sincerely,
Sloane Morgan
Customer Experience Officer
[redacted] 12, [redacted]
Online: Response to Complaint Completed Online
Revdex.com
1000 Broadway, Suite 625
Oakland, CA 94607
Re: Revdex.com CASE#: [redacted], Complaint by [redacted]
Dear Sir or Madam,
We’ve amicably resolved this matter with [redacted], as his solar system passed inspection on [redacted], and we’ve submitted for interconnection to his utility. We intend to reimburse him for his electricity bill as an apology for the inconvenience of a longer than expected installation timeframe. It bears noting that it was still a speedy install; just not as speedy as we’d communicated to [redacted] it was likely to be.
If I can provide any additional details or answer any other questions, please let me know.
Sincerely,
Sloane Morgan
Customer Experience Officer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they contact us within a reasonable time frame. Sincerely, [redacted]
Dear Revdex.com,Thank you for bringing this complaint to my attention. As [redacted] was recently made aware, Sungevity filed for Chapter 11 bankruptcy. As a result, payment liability is the responsibility of the Sungevity estate that is administered by the Bankruptcy court. For this reason, Sungevity...
will not be able to issue any payments. If [redacted] would like to pursue this issue with the court, he can use the link below to file a claim:http://www.kccllc.net/documents/pocs/4-2016%20form%20410%20kcc%20default.p...⇄ Sungevity Inc.Case #[redacted]District of [redacted] We apologize for this inconvenience. Please let me know if there is anything else I can look into for the [redacted]Blake HazelriggSenior Manager
Dear Revdex.com,We recommend that this individual goes to https://www.kccllc.net/sungevity to see if they can determine who took over the relationship with the customer after Sungevity's bankruptcy. They will want to reach out to whoever that is for further assistance.Sungevity
Initial Business Response /* (1000, 5, 2015/12/15) */
Team, I'm currently working on a resolution with this customer. I will keep you posted. We will likely be swapping out the 7" mounts for the 4.4" mounts to lower the overall system profile.
Thanks
[redacted]
Dear Revdex.com,We recommend that this individual goes to https://www.kccllc.net/sungevity to see if they can determine who took over the relationship with the customer in question after Sungevity's bankruptcy. They will want to reach out to whoever that is for further assistance.Sungevity
Thank you for your feedback. We will be reviewing the case and reaching out to the customer directly for additional information.
Initial Business Response /* (1000, 5, 2015/11/11) */
Contact Name and Title: [redacted], Customer E
Contact Phone: [redacted]
Contact Email: [redacted]@sungevity.com
November 11, 2015
Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXX)
Dear Revdex.com,
I'm writing to let you...
know that Sungevity and Ms. [redacted] have amicably resolved this matter.
Please contact me if there are any other questions that I may answer. Thanks for your assistance in resolving this matter.
Sincerely,
[redacted]
Customer Experience Officer
Sungevity, Inc.
Dear Revdex.com,
There is a case open for service work (case # [redacted]). Once a service partner is able to get this on their calendar we expect this to be reviewed. Please allow approximately 3 weeks for this to be addressed.
Blake
Initial Business Response /* (1000, 8, 2015/11/11) */
Contact Name and Title: [redacted], Customer E
Contact Phone: [redacted]
Contact Email: [redacted]@sungevity.com
November 2, 2015
Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXX)
Dear Revdex.com,
I'm writing to let you know...
that Sungevity and Mr. [redacted] have amicably resolved this matter, and we sincerely regret not having been able to provide the great solar experience that we typically deliver.
Please contact me if there are any other questions that I may answer. Thanks for your assistance in resolving this matter.
Sincerely,
[redacted]
Customer Experience Officer
Sungevity, Inc.
Initial Consumer Rebuttal /* (2000, 10, 2015/11/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]I am rejecting this response because: so if I loose my Job am I no longer responsible for my lease due to the "liable to the other for consequential, incidental, punitive, exemplary, special or indirect damages"??? I have hired a Contractor to inspect and repair my gutters and it has been advised that due to the placement of the Panels I may need an ADDITIONAL heating system to negate the constant damage to my gutter system. This was NEVER explained, nor even hinted at, Before, During and after Installation.So I am seeing re-reimbursement for these additional changes and the repair.Also I want the LIEN removed from my Property which your CONTRACT (on page 5) specifically states you the LESSOR would not apply to my Property or House.I am also having an Inspector come from [redacted] County to inspect the Panels to make sure they were installed to spec.Sincerely,[redacted]
Dear Revdex.com,
Myself as well as our preferred installer have communicated to [redacted] that we plan to complete this work this coming Tuesday, [redacted]. As far as receiving payment for underproduction, the[redacted] solar system does have an Annual Performance Guarantee. This is reviewed every year in...
[redacted]. If it is found he did not meet the guarantee, per his contract, he will receive payment to make up for any underproduction. I have let [redacted] know I am committed to getting his solar system up and running.
Blake HazelriggSenior Solutions Manager
Dear Revdex.com,Sungevity recently filed for Chapter 11 Bankruptcy. During these hearings the particular asset of [redacted] system was auctioned off and Sungevity no longer owns this relationship therefore we will not be able to assist with service work moving forward. [redacted] will want to reach...
out to the new owner to ask what this process might look like and how to move forward. In order to learn more specifics about the bankruptcy there should be more details available here: https://www.kccllc.net/sungevity We also assume the new owners will reach out and introduce themselves soon.Sungevity
Hello,
The Senior Solutions team has reviewed the complaint and has contacted the customer directly. We will be working to investigate and evaluate a resolution.
Sincerely,
Nate Thurston - Senior Solutions Manager